[OOL] cable modem diag in OptimumOnline http://www.dslreports.com/forum/r21048226 en Wed, 11 Nov 2009 02:21:57 EDT Wed, 11 Nov 2009 02:21:57 EDT Re: [OOL] cable modem diag http://www.dslreports.com/forum/remark,21067306 jaa : There is your answer - you need a better signal to get better TV and internet. Nothing you can do to improve the signal coming into your apartment without having cablevision come, or screwing the other apartments.
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NOTHING justifies terrorism. We don't negotiate with terrorists. Those that support terrorists are terrorists.]]> http://www.dslreports.com/forum/remark,21067306 Sat, 06 Sep 2008 09:18:15 EDT Re: [OOL] cable modem diag http://www.dslreports.com/forum/remark,21066255 imat : i have called cablevision most of the time the customer service reps just have my reboot the boxes and setup a service call.

the wiring to my apt is fubar'd. there are 2 lines coming off the tap across the street, where they go to the demarcation. from there each of the lines is the split with a 2 way splitter. my line travels along the outside of the house where it has 2 splices before entering my apartment. here is where i placed the first splitter so the modem gets the cleanest signal. the other line from the first interior 2 way splitter the enters an amplifier where it is a multi-tap setup and one line goes to the bedroom cable box and the other goes to the living room cable box.

-(removed now)- originally there was a 2way splitter before the line reached the living room cable box, this was the location of the modem from the first diagnostics signal.

from one of my service calls and talking to a tech they mentioned that the tap across the street has to free connections. to me it would be feasible to run the additional lines to the apartments i live in. there are 2 1 bedroom apartments and 2 3 bedroom apartments, having the signal degraded via splitters and splices just makes for to many things to go wrong. cablevision say they need written permission from the owner of the building in case they need to bill. obviously the owner really doesn't care if I or any who lives here, has a decent signal.

i know the signal is pretty bad here because i do have sync issues with my cable box as well, lots of pixelating, dropped audio, garbled audio, black screens with no picture or audio.]]> http://www.dslreports.com/forum/remark,21066255 Fri, 05 Sep 2008 23:45:37 EDT Re: [OOL] cable modem diag http://www.dslreports.com/forum/remark,21061057 jaa : Upstream looks better, but now downstream looks like crap. Have you called CV to see what they say about your signals? Something seems wrong that your downstream is so bad with just one splitter - you should not need an amplifier after the first split to get a decent signal.
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NOTHING justifies terrorism. We don't negotiate with terrorists. Those that support terrorists are terrorists.]]> http://www.dslreports.com/forum/remark,21061057 Fri, 05 Sep 2008 07:32:22 EDT Re: [OOL] cable modem diag http://www.dslreports.com/forum/remark,21061028 imat : okay now the modem is after the first splitter before the amplifier

DocsDiag v030720 Copyright 2001-3 Robin Walker rdhw@cam.ac.uk

SA DPC2203 DOCSIS 2-PORT EMTA
"HW_REV: 1.1; VENDOR: S-A; BOOTR: 2.1.6lR7; SW_REV: dpc2203-P10-5-v202r1262-070726as; MODEL: DPC2203"

System up time = 0 days 00h 32m 54.00s
Downstream channel ID = 14
Downstream channel frequency = 609000000 Hz
Downstream received signal power = -14.2 dBmV
Upstream channel ID = 1
Upstream channel frequency = 24000000 Hz
SigQu: Signal to Noise Ratio = 34.2 dB
Cable modem status = Operational
Upstream transmit signal power = 49.7 dBmV
Date and Time = 2008-09-05,06:08:53.0
Configuration filename = 001947a5b75a-bc=1-ver=docsis2.0-mfg=SciAtl-voip-sciatl-mdl=dpc]]> http://www.dslreports.com/forum/remark,21061028 Fri, 05 Sep 2008 07:14:47 EDT Re: [OOL] cable modem diag http://www.dslreports.com/forum/remark,21055106 daveinpoway : Given that your upstream power level is high, I would definitely change the modem to the first splitter. Please post the levels again after doing this.]]> http://www.dslreports.com/forum/remark,21055106 Thu, 04 Sep 2008 05:26:03 EDT Re: [OOL] cable modem diag http://www.dslreports.com/forum/remark,21054837 imat : followed directions from page and docsdiag page keep getting either access denied or host not responding
********update************
after doing the power down and removing the coax. then reconnection it for a few seconds i was asble to access the modem info with docsdiag and got this

SySA DPC2203 DOCSIS 2-PORT EMTA >
stem up time = 0 days 00h 04m 57.00s
Downstream channel ID = 14
Downstream channel frequency = 609000000 Hz
Downstream received signal power = -7.1 dBmV
Upstream channel ID = 1
Upstream channel frequency = 24000000 Hz
SigQu: Signal to Noise Ratio = 35.8 dB
Cable modem status = Operational
Upstream transmit signal power = 57.7 dBmV
Date and Time = 2008-09-04,01:32:24.0
removed the final line with my HFC MAC

are these levels good, the modem is on the far end of the connection after 2 2-way
splitters an amplifier and a couple splices
if it helps i would be able to place the modem on the first splitter before getting to the amplifier]]> http://www.dslreports.com/forum/remark,21054837 Thu, 04 Sep 2008 02:00:49 EDT Re: [OOL] cable modem diag http://www.dslreports.com/forum/remark,21049757 TheWiseGuy :
said by imat See Profile :

from the dodcsdiag homepage

"It should work with any DOCSIS-compliant cable modem that has SNMP access available to the end-user."

i believe that my access has been disabled
Unlikely.

With some modems you need to use the cable modem HFC IP, a 10.xxx.xxx.xxx address, and cable modem MAC address. To obtain the HFC IP, you can use a packet sniffer such as wireshark and then follow the directions in this link

»Re: docsdiag help

You may also be able to run docsdiag via the instructions in the FAQ and obtain the Modem IP

»Optimum Online FAQ »Running DocsDiag to see detailed modem info

Once you obtain the modem IP use (without the quotes and with the actual values for modem IP and modem MAC)

java -jar docsdiag.jar -cmip "modem IP" -cmmac "modem MAC"

If you are running a firewall you may need to add rules to allow the communications.
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Warning, If you post nonsense and use misinformation and are here to argue based on those methods, you will be put on ignore.]]> http://www.dslreports.com/forum/remark,21049757 Wed, 03 Sep 2008 09:25:09 EDT Re: [OOL] cable modem diag http://www.dslreports.com/forum/remark,21049528 Agent Smith : It does SB5120 And Some Before Support boost I know the SB5120 Does support Boost Which I have.]]> http://www.dslreports.com/forum/remark,21049528 Wed, 03 Sep 2008 08:13:29 EDT Re: [OOL] cable modem diag http://www.dslreports.com/forum/remark,21049520 imat : from the dodcsdiag homepage

"It should work with any DOCSIS-compliant cable modem that has SNMP access available to the end-user."

i believe that my access has been disabled]]> http://www.dslreports.com/forum/remark,21049520 Wed, 03 Sep 2008 08:08:36 EDT Re: [OOL] cable modem diag http://www.dslreports.com/forum/remark,21049383 jaa : I have a DPC2100 and it works great.

You can used docsdiag to see your signals and other modem info. »Optimum Online FAQ »Running DocsDiag to see detailed modem info

Here are the modems compatible with boost speeds: »Optimum Online FAQ »What MODEMs are Compatible With OOL's New Tiers?
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NOTHING justifies terrorism. We don't negotiate with terrorists. Those that support terrorists are terrorists.]]> http://www.dslreports.com/forum/remark,21049383 Wed, 03 Sep 2008 06:51:38 EDT Re: [OOL] cable modem diag http://www.dslreports.com/forum/remark,21049381 daveinpoway : See here: »Optimum Online FAQ »What MODEMs are Compatible With OOL's New Tiers?

This list does seem to be incomplete, though, as I'm sure that the SB5120 and SB5101 will also work with Boost. I also see that they didn't list any Linksys or D-Link models as being either compatible or incompatible.]]> http://www.dslreports.com/forum/remark,21049381 Wed, 03 Sep 2008 06:50:28 EDT Re: [OOL] cable modem diag http://www.dslreports.com/forum/remark,21048910 imat : will the surfboard series support boost]]> http://www.dslreports.com/forum/remark,21048910 Wed, 03 Sep 2008 01:08:14 EDT Re: [OOL] cable modem diag http://www.dslreports.com/forum/remark,21048888 Agent Smith : Those Modems Are crap You have to call up OOL to get the signals. Getting A Motorola SB5120 or Other SB Shows the signal levels Without Calling.]]> http://www.dslreports.com/forum/remark,21048888 Wed, 03 Sep 2008 00:58:28 EDT Re: [OOL] cable modem diag http://www.dslreports.com/forum/remark,21048675 imat : scientific atlantic dpc2203c]]> http://www.dslreports.com/forum/remark,21048675 Tue, 02 Sep 2008 23:57:25 EDT Re: [OOL] cable modem diag http://www.dslreports.com/forum/remark,21048474 dmbt : What kind of modem do you have?]]> http://www.dslreports.com/forum/remark,21048474 Tue, 02 Sep 2008 23:14:51 EDT [OOL] cable modem diag http://www.dslreports.com/forum/remark,21048226 imat : how can i diagnose my levels on the cable modem. when i enter 192.168.100.1 in my browser i get
This feature is not enabled.
This feature has not been enabled in your cable modem.

Please contact your data services provider for more information about this feature and its availability on the network.

To exit this page, click on the "Back" button on your browser tool bar to return to the previous page or click on the "System" link above.
does anyone know how to enable this from the client side or does OOL(cablevision) need to do this.]]> http://www.dslreports.com/forum/remark,21048226 Tue, 02 Sep 2008 22:18:17 EDT