http://www.dslreports.com/forum/r21048448 en Wed, 11 Nov 2009 06:54:10 EDT Wed, 11 Nov 2009 06:54:10 EDT http://www.dslreports.com/forum/remark,21235735 anon : i'm on 5street south........i've had half speeds (at best) for almost two months. multiple tech calls.....and nothing.

gah!]]> http://www.dslreports.com/forum/remark,21235735 Wed, 08 Oct 2008 16:03:54 EDT http://www.dslreports.com/forum/remark,21200632 atnozm : You can get the downstream SNR only from the modem's stat page. And you do have to be relatively quick about it as the modems tend to lock back on quite quickly in most situations.]]> http://www.dslreports.com/forum/remark,21200632 Wed, 01 Oct 2008 19:52:46 EDT http://www.dslreports.com/forum/remark,21198768 anon : You can check your SNR Up and Down from your modem's Admin page (Surfboard 5120 I think?) You can get to this by specifying an IP or by disconnecting the cable line from the back of the modem and release/renewing a bunch till you get a funky ip from the modem.

Also, make sure you are using the newest modem... the difference between an old Terayon modem and the new Surfboards is amazing, and it's because the old Terayons didn't fully support Docsis 2.0 protocols..]]> http://www.dslreports.com/forum/remark,21198768 Wed, 01 Oct 2008 14:03:55 EDT http://www.dslreports.com/forum/remark,21154564 anon : i suggest when u phone, specifically ask about upstream & downstram SNR. i had about 50% download speeds, upload was horrible max 67kbs - 220kbs (on extreme). turns out noise in the line on upstream SNR was causing all the problems. a guy came out, found & fixed the problem a few blocks away, and now(on a saturated node) downloads consistent 70%+ of max, uploads also a consistent 70%+ of max. (i have the surfboard SB5102 modem). this issue affected my entire neibourhood, but because the tsr dispatched a "maintenace tech" (whatever that is) rather than a service guy, my problem, and the neibourhoods was fixed.]]> http://www.dslreports.com/forum/remark,21154564 Tue, 23 Sep 2008 10:54:04 EDT http://www.dslreports.com/forum/remark,21153122 anon : Just came along this forum which seems to be somewhat recent... I live on the westside of lethbridge and have had generally great speed with the exception of weekends. All of a sudden starting on saturday (two days ago) the speed has come down dramatically. I am often having trouple just opening basic webpages. I didnt really have this problem at the beginning of september when the students were back until now. Ill be calling if it doesnt change very soon!]]> http://www.dslreports.com/forum/remark,21153122 Tue, 23 Sep 2008 00:37:42 EDT http://www.dslreports.com/forum/remark,21092880 CogitoSum : Good to hear. ]]> http://www.dslreports.com/forum/remark,21092880 Thu, 11 Sep 2008 09:53:43 EDT http://www.dslreports.com/forum/remark,21091788 onsightdata : BIG TIME!

This morning speed test 21 megabit

All afternoon 8 megabit ish when i tested.

Tonight when its probably at its peak usage 9 megabit]]> http://www.dslreports.com/forum/remark,21091788 Thu, 11 Sep 2008 01:00:45 EDT http://www.dslreports.com/forum/remark,21089378 CogitoSum : For those of you in West Lethbridge, I've just been informed that the primary problematic card on that system has been split today. If you can let me know whether your speeds improve during peak times, it would be greatly appreciated. ]]> http://www.dslreports.com/forum/remark,21089378 Wed, 10 Sep 2008 16:55:19 EDT http://www.dslreports.com/forum/remark,21086321 onsightdata : This is getting retarded. It used to be better at night however now its almost 24/7. Anyone know if shaw has a corporate complaint email or something? ]]> http://www.dslreports.com/forum/remark,21086321 Wed, 10 Sep 2008 04:07:51 EDT http://www.dslreports.com/forum/remark,21084092 inetspec : I hear there is some work taking place soon which should alleviate some of these speed issues in Lethbridge.]]> http://www.dslreports.com/forum/remark,21084092 Tue, 09 Sep 2008 18:33:53 EDT http://www.dslreports.com/forum/remark,21079943 onsightdata : C:\Users\onsightdata>tracert shaw.ca

Tracing route to shaw.ca [204.209.208.8]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 1485 ms 1440 ms 1564 ms rd2lb-ge4-0-1.lb.shawcable.net [64.59.140.225]
4 424 ms 318 ms 368 ms rc1no-atm1-0-10.cg.shawcable.net [66.163.76.110]

5 1106 ms 1147 ms 1122 ms rd1no-ge2-0-0.cg.shawcable.net [66.163.71.74]
6 * * * Request timed out.
7 * * * Request timed out.]]> http://www.dslreports.com/forum/remark,21079943 Tue, 09 Sep 2008 00:43:51 EDT http://www.dslreports.com/forum/remark,21065589 anon : adding free extreme to all these new subscribers for 6 months doesn't help much either when they are all students, sounds good on paper but in practice....? i dont know ]]> http://www.dslreports.com/forum/remark,21065589 Fri, 05 Sep 2008 21:33:11 EDT http://www.dslreports.com/forum/remark,21063145 onsightdata : Yes I have spoke to someone as well and the westside is just waiting on equipment and then it will be upgraded however that could be a few months. Make sure you call shaw for credit cause the internet is horrible from 4pm to 1am after the power outage last night , did a shaw speed test and got 22 megabit with power boost.

Right now 0.5 megabit]]> http://www.dslreports.com/forum/remark,21063145 Fri, 05 Sep 2008 14:35:32 EDT http://www.dslreports.com/forum/remark,21062183 CogitoSum : I had a friend check out the saturation and consumption reports for Lethbridge and, surprise surprise, he did come across a saturated card on the West side of the city. He was also able to confirm that the usage increase and saturation are quite recent, and seems to coincide with the return of the University students.

He has now forwarded this information to the appropriate people, so at the very least, the wheels should start turning. From my understanding, there are some other necessary upgrades within the Lethbidge area right now that are taking priority, so I'm not sure even roughly how long the process will take, I'm afraid. ]]> http://www.dslreports.com/forum/remark,21062183 Fri, 05 Sep 2008 12:02:45 EDT http://www.dslreports.com/forum/remark,21058353 onsightdata : C:\Users\onsightdata>tracert www.yahoo.ca

Tracing route to rc.yahoo.akadns.net [68.180.206.184]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 264 ms 260 ms 31 ms rd2lb-ge4-0-1.lb.shawcable.net [64.59.140.225]
4 261 ms 213 ms 193 ms rc1no-atm0-0-3.cg.shawcable.net [66.163.77.82]
5 32 ms 32 ms 38 ms rc1so-pos15-0.cg.shawcable.net [66.163.77.9]
6 208 ms 274 ms 273 ms rc2wh-pos0-8-2-0.vc.shawcable.net [66.163.76.10]

7 126 ms 216 ms 267 ms rc2bb-tge0-15-1-0.vc.shawcable.net [66.163.69.12
2]
8 290 ms 288 ms 206 ms rc1sj-pos0-0.cl.shawcable.net [66.163.77.70]
9 293 ms 362 ms 289 ms PAT2.SJC.yahoo.com [206.223.116.16]
10 80 ms 104 ms 228 ms ae0-p171.msr2.sp1.yahoo.com [216.115.107.83]
11 301 ms 304 ms 286 ms te-8-1.bas-a1.sp1.yahoo.com [209.131.32.17]
12 254 ms 303 ms 285 ms w2.rc.vip.sp1.yahoo.com [68.180.206.184]

Sure enough schools out for the day on the westside and we are back down to crap]]> http://www.dslreports.com/forum/remark,21058353 Thu, 04 Sep 2008 18:17:57 EDT http://www.dslreports.com/forum/remark,21055767 CogitoSum : Call in and ask specifically for them to check the saturation on your node. If the tech you talk to seems unable to do this, call in again. I know it's a bit of a pain, but the tool which allows TSRs and others to check node saturation isn't available to everyone, and especially not newer people.

Should the TSR find node saturation, then they will escalate it up to the appropriate departments who will start the process of splitting the node or, in large scale issues, the router. While the voice of several people never hurts, Shaw tends to be quite good at responding to saturation issues simply through their discovery, rather than through necessity driven by customer complaint. ]]> http://www.dslreports.com/forum/remark,21055767 Thu, 04 Sep 2008 10:00:22 EDT http://www.dslreports.com/forum/remark,21054887 onsightdata : If you don't call and voice your complaint and book the tech ( which i know is a waste of time cause at 9am things will be speedy ) then the issue will not get dealt with. If a few people call and complain then why fix the issue, however if a truck load of people call to complain and techs are wasting their days running around for an issue they know already what the problem is.

Then maybe they will get a team in to increase the capicity. ]]> http://www.dslreports.com/forum/remark,21054887 Thu, 04 Sep 2008 02:22:42 EDT http://www.dslreports.com/forum/remark,21054873 onsightdata : Just spoke to shaw, about my speeds. They say nothing is wrong in Lethbridge!

My tracerts are showing 400ms+ at lb.shawcable.net hop.

Speedtests from shaw are down to 90k/sec .

Of course a tech has to come out and the first available in 8 days away!

They said they would escolate the issue up to check for a node saturation, but i am not putting any hope in that.

Everyone who is having this call in to shaw and complain. Maybe this will be the year that they finally fix the issue on the westside. Summer is speedy and great, students come back and its back to 100% shit. ]]> http://www.dslreports.com/forum/remark,21054873 Thu, 04 Sep 2008 02:18:24 EDT http://www.dslreports.com/forum/remark,21054670 anon : I assumed it was student related, glad to hear others have the same issue (as twisted as that sounds... at least I have a good idea what the problem is).]]> http://www.dslreports.com/forum/remark,21054670 Thu, 04 Sep 2008 01:05:06 EDT http://www.dslreports.com/forum/remark,21054586 anon : Sorry to hear that i have lived on the westside for 8yrs and have been on shaw all that time - and every year around this time the internet goes to hell and it won't get much better thanks to 5000 students coming into town for the school year sadly you won't see anything near 5mb download
and calls to shaw will be a waste of time.they will say your modem looks fine maybe you have a virus etc etc .funny thing is we all on the west side must have one of those virus that kick in around 6pm till 3am .wait till may then it will get better -thx shaw crappy speed as again ]]> http://www.dslreports.com/forum/remark,21054586 Thu, 04 Sep 2008 00:44:37 EDT http://www.dslreports.com/forum/remark,21048889 brucebeh : i'm in SE calgary and i am getting the same problem..

but im maxing out around 3mbit on a 10mbit connection...]]> http://www.dslreports.com/forum/remark,21048889 Wed, 03 Sep 2008 00:59:28 EDT http://www.dslreports.com/forum/remark,21048448 anon : I'm on the West side of Lethbridge and have been noticing quite slow speeds over the past couple days. Maxing out around 1mbit on a 5mbit connection. Not looking for any troubleshooting tips, just wondering if anyone else is in this area and experiencing the same issues?]]> http://www.dslreports.com/forum/remark,21048448 Tue, 02 Sep 2008 23:07:43 EDT