ShootToThril
Tell The Truth
Premium
join:2004-06-07
Sherman Oaks, CA
clubs: | reply to maxpower
Re: Hmmmmm
When they your service up or have to come and check on connection problems duh. |
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Anonymous
Premium
join:2004-06-01
IA
 ·Mediacom
| reply to ShootToThril
said by ShootToThril  :Wouldn't it be a wonderful world if Techs had something more than basic knowledge of a computer as they hook it up the internet. Every time i had a tech over i feel like some more than basic computer skills and knowledge would be greatly appreciated as I'm an advanced user As a field tech troubleshooting TV, HSD and phone service I have to tell you that not only I am not encouraged but I am strictly told not to troubleshoot computer issues beyond making sure that
Networking options are set up properly and the modem is plugged in (via ethernet or USB)
I consider myself somewhat computer-savvy and I build my own PCs and also help my friends with hardware installs and spyware infections but I will not risk my job to fix your computer problem. I also carry a laptop and a small TV in my truck just for these purposes. So I can show you it's your equipment that's causing a problem.
I have no doubt this lady made threats. Some people just FREAK out. Several years ago one of my coworkers had to call dispatch (without the customer knowing, just dialed the number and left it on) and he was lucky she could hear the customer yelling so she sent the cops over. |
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vpoko
Premium
join:2003-07-03
Jamaica Plain, MA
| reply to OSUGoose
said by OSUGoose :providing insight as to how customers think, and that it hapens often. Because obviously every customer is the same... |
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OSUGoose
join:2007-12-27
Columbus, OH
clubs: | reply to vpoko
providing insight as to how customers think, and that it hapens often. |
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maxpower
join:2006-10-09
Providence, RI
| reply to ShootToThril
said by ShootToThril :Wouldn't it be a wonderful world if Techs had something more than basic knowledge of a computer as they hook it up the internet. Every time i had a tech over i feel like some more than basic computer skills and knowledge would be greatly appreciated as I'm an advanced user If your an advanced user, why would you want or need someone else touching your computer at all? |
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vpoko
Premium
join:2003-07-03
Jamaica Plain, MA
| reply to OSUGoose
said by OSUGoose :Try being a DirecTV Tech, out on a service call, for a customer u never installed for, to fix a shotty install, and after doing so, suddenly the husband appears out of nowhere when the wife says he was sleeping. And the husband is decked out in his full police uniform, gun and all, and is sweating bullets (nop pun intended) dropping curse words and cornering you against the house where the dish is at, a retaing wall and him. with the conversation escalating, he then walks inside to see the outher work you did and calls u in and starts going off that it aint good enough, and demands that u not leave till its fixed the way he likes, and when u go to ur truck to get ur tools he pulls out a gun on ya as if ya trying to flee? I have no idea what your story has to do with this article. Those certainly weren't the facts presented in this case. Your own experiences have nothing to do with it. |
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ShootToThril
Tell The Truth
Premium
join:2004-06-07
Sherman Oaks, CA
clubs:
·RoadRunner Cable
| reply to beatsnpieces
Wouldn't it be a wonderful world if Techs had something more than basic knowledge of a computer as they hook it up the internet. Every time i had a tech over i feel like some more than basic computer skills and knowledge would be greatly appreciated as I'm an advanced user |
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Jason Levine
Premium
join:2001-07-13
USA
| reply to beatsnpieces
said by beatsnpieces :It's not the ISPs responsibility to maintain and fix her PC and often ISP techs only have basic computer skills In fact, not only doesn't the ISP have the responsibility to fix and maintain users' computers, but touching them at all (outside of normal hook up/disconnect procedures) could result in liability on the ISP's part. The customer's computer could get messed up later and the customer could blame the ISP. Even if the ISP wasn't really to blame, the ISP could get bad PR and possibly even sued over the issue. Much better to just tell technicians not to touch customer's computers at all.
--
-Jason Levine
Support a children's charity. Buy a calendar. Shooting For A Cause
Jason's Toolbox | PCQandA.com |
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OSUGoose
join:2007-12-27
Columbus, OH
clubs:
 ·AT&T Midwest
 ·Cingular Wireless
·Verizon BroadbandA..
·RoadRunner Cable
| reply to vpoko
Try being a DirecTV Tech, out on a service call, for a customer u never installed for, to fix a shotty install, and after doing so, suddenly the husband appears out of nowhere when the wife says he was sleeping. And the husband is decked out in his full police uniform, gun and all, and is sweating bullets (nop pun intended) dropping curse words and cornering you against the house where the dish is at, a retaing wall and him. with the conversation escalating, he then walks inside to see the outher work you did and calls u in and starts going off that it aint good enough, and demands that u not leave till its fixed the way he likes, and when u go to ur truck to get ur tools he pulls out a gun on ya as if ya trying to flee? |
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beatsnpieces
join:2007-12-17
| reply to ossito16
said by ossito16 :Give me a break, do the job right and stop giving people the run around and there wont be any problems. Except when the problem is with the computer and not the connection. But then you have idiots like this who refuse to believe that something could be wrong the PC because "my computer is new" or "it was working fine before." It's not the ISPs responsibility to maintain and fix her PC and often ISP techs only have basic computer skills as being an advanced PC user really is not required to install cable and DSL lines |
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goahead
join:2008-09-03
| reply to vpoko
said by vpoko :said by goahead :People are nuts, I fully believe she threatened the tech as I've been threatened plenty of times. How does the fact that you've been threatened at all have any effect on what happened here? I've never been mugged, but I can still believe someone when it happens to them. Try to think about it. People keep posting that the guy just lied and left which shows how well people think of technicians. It makes no difference if its a woman, if someone is acting like they have a gun its not something to ignore de to bunny slippers. |
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vpoko
Premium
join:2003-07-03
Jamaica Plain, MA
| reply to goahead
said by goahead :People are nuts, I fully believe she threatened the tech as I've been threatened plenty of times. How does the fact that you've been threatened at all have any effect on what happened here? I've never been mugged, but I can still believe someone when it happens to them. |
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BinaryXtreme
join:2004-04-20
Sparks, NV | reply to ossito16
How the hell do you know he didn't do his job right? I don't care if it were a 90 year old woman with a gun. Assumptions maybe? |
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ossito16
join:2004-07-31
Whiting, IN | reply to goahead
Threatened by some lady in a flowery nightgown and hello kitty curlers? Give me a break, do the job right and stop giving people the run around and there wont be any problems. |
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goahead
join:2008-09-03 | reply to moonpuppy
People are nuts, I fully believe she threatened the tech as I've been threatened plenty of times. |
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moonpuppy
join:2000-08-21
Glen Burnie, MD
·Verizon Online DSL
| quote:
"I don't want to hold you hostage, but would you mind hanging around until the other technician arrives so that the two of you can sort it out," Sinclar recalls asking.
That sounds like something an English person would say.
Could be the tech said someone else will be down to help her while he runs to another call. Probably like being told by a CSR that they will call you back and it never happens. |
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