MagicJack call forwarding not working in MagicJack http://www.dslreports.com/forum/r21050237 en Wed, 11 Nov 2009 02:07:28 EDT Wed, 11 Nov 2009 02:07:28 EDT Re: MagicJack call forwarding not working http://www.dslreports.com/forum/remark,21396021 Tirsah : Just recieved MJ yesturday and all was going great! THEN I went away and Had Calls forwarded to my folks number and when I got home I disabled call forwarding and now my MJ phone won't ring no matter what. The Voicemail comes on and it shows the caller ID just the phone will not ring. Talked to Online Tech and he was not able to help me after doing everything he could think of. I forwarded the calls to a landline. Anyone else having this same issue?]]> http://www.dslreports.com/forum/remark,21396021 Sat, 08 Nov 2008 12:18:22 EDT Re: MagicJack call forwarding not working http://www.dslreports.com/forum/remark,21167874 RockyBB : let's take this step by step. can you make a regular phone call from your MJ to your Sprint cell phone (without forwarding)?]]> http://www.dslreports.com/forum/remark,21167874 Thu, 25 Sep 2008 15:17:50 EDT Re: MagicJack call forwarding not working http://www.dslreports.com/forum/remark,21166485 bethereornot : Sorry didn't read that part, but I figured there must be some reason that you are backing there product. I wish you you knew him well enough to pick up the phone and get this problem fixed. O'well, a person can dream, LOL....]]> http://www.dslreports.com/forum/remark,21166485 Thu, 25 Sep 2008 11:30:48 EDT Re: MagicJack call forwarding not working http://www.dslreports.com/forum/remark,21166366 RockyBB :
said by bethereornot See Profile :

Hey Rocky
It sounds like you work for MJ? I don't work for them and did like them until this problem with call farwarding. I am hanging in there but will not give inforamtion that leads people to believe it is there fault for the MJ's problems. If you don't work for them or if you do. Please let users know that up front.

Thanks
Hey bethereornot! Evidently you have not seen my posts in other threads. For the record, I am not affiliated in any way with MagicJack or its related companies. It might be interesting to my fans that about 15 years ago, prior to any thought of voice over the internet, The Inventor of MJ was a customer of mine, and we had met several times and shaken hands and all that stuff.]]> http://www.dslreports.com/forum/remark,21166366 Thu, 25 Sep 2008 11:07:50 EDT Re: MagicJack call forwarding not working http://www.dslreports.com/forum/remark,21166287 bethereornot : Hey Rocky
It sounds like you work for MJ? I don't work for them and did like them until this problem with call farwarding. I am hanging in there but will not give inforamtion that leads people to believe it is there fault for the MJ's problems. If you don't work for them or if you do. Please let users know that up front.

Thanks]]> http://www.dslreports.com/forum/remark,21166287 Thu, 25 Sep 2008 10:51:32 EDT Re: MagicJack call forwarding not working http://www.dslreports.com/forum/remark,21166042 anon : They seem to want to blame it on the dongle but it is something that is happening on there side. I am not using the dongle at all now and if I disable then reenable the CF it works 1 maybe 2 times to my cell phone. What is happening. The user calling hears nothing and then a sound similar to a busy signal. The cell phone hears and sees a number that it is being caled from butwhen you answer it, there is nothing there. Once your are online for a few seconds the call is diconnected. If you forward your number to a land line then that land line to your cell phone. The same thing happens. It works 1, maybe 2 times or so then it goes right back to the same issue. It did work fine for a long time and all of a sudden it stopped working. I think MJ needs to back track and see if they made a change to there system. Lucky for me I work with several people that have MJ and other cell carriers. I talked them into buying MJ. So we have teskked all by T-mobile cell phones and the result is the same. We have also used MJ's that have different area codes. This rules out alot of issues blamed on the area and the cell carriers. By the way, my group of people I work with are all Senior Systems Engineers, so I think we have a pretty good handle on troubleshooting differnet steps. I wouldn't rule out everything but I think we covered a pretty large range of possible problem area's that MJ would probably want to point the finger at.]]> http://www.dslreports.com/forum/remark,21166042 Thu, 25 Sep 2008 10:08:24 EDT Re: MagicJack call forwarding not working http://www.dslreports.com/forum/remark,21165984 anon :
said by jimwnj See Profile :

I have been using the MJ for over 6 months now and I really had no complaints up until now.

I set up call forwarding (months ago) to go to my cell and it worked flawlessly up until this past weekend. Now it doesn't work unless I send it to a landline. The techs at MJ say they are working on the problem and said it was Verizon based. I also tried it on an AT&T based cell phone and that doesn't work either.

I wonder how much the competition is trying to thwart MJ's business since it is such a cheap alternative to other providers.

Is anyone else having the same recent problems with call forwarding?

-Jim-
Yes, I am having the same problem with sprintpcs and they said it was sprintpcs and I told them I have been able to try it with all cell carriers and it is Magic Jack because it will not forward to a cell carrier. I even tried to forward it to a landline that was forwarding to my sprint phone and it worked 2 times then quit again. I think they are having issues that they are not able to fix right now but my account is just like yours. I have had it for 6+ months and the whole time i was forwarding and now, it just stopped working. I really do need it to work because my kids call it locally to connect to my long distance number on my cell phone. If anyone has an answer, please reply back ASAP. Thanks]]> http://www.dslreports.com/forum/remark,21165984 Thu, 25 Sep 2008 09:54:05 EDT Re: MagicJack call forwarding not working http://www.dslreports.com/forum/remark,21143471 jimwnj : Horray.... after hours of tech chat and no results and ta-boot the dongle stopped working totally... I decided to use a rear USB jack instead of the 2 on the front of my machine.

I guess there is a voltage or line issue with the dongle and now everything is working just fine.]]> http://www.dslreports.com/forum/remark,21143471 Sat, 20 Sep 2008 22:05:20 EDT Re: MagicJack call forwarding not working http://www.dslreports.com/forum/remark,21084829 anon : BTW... past 48 hours now and MJ hasn't email me as promised. Go Figure!

Here is the chat portion for promises.. promises!!!!!

Jim: and if I disable the CF the MJ can send and receive calls with good voice quality... just thought I would mention that

Charles: Thank you for holding, I am done reporting your concern to the technical department, and I am very thankful that they are working on your query now, once they are done processing, they will inform you immediately through email for maximum of 24-48 hours

Jim: OK Charles..... whether the issue is resolved or not they wille mail me?... is that correct?

Charles: Yes]]> http://www.dslreports.com/forum/remark,21084829 Tue, 09 Sep 2008 20:49:45 EDT Re: MagicJack call forwarding not working http://www.dslreports.com/forum/remark,21077771 anon : Again, it worked fine up until about 10 days ago and then someone must have made a "new and improved" additive that knocked me out of the loop.

I was chatting again with the techies at MJ and they promised to email me within the next 48 hours as per any progress.

I have not seen that many complaints posted but from what I get from MJ is that there are sporadic problems.

Hurry up and wait!]]> http://www.dslreports.com/forum/remark,21077771 Mon, 08 Sep 2008 17:55:56 EDT Re: MagicJack call forwarding not working http://www.dslreports.com/forum/remark,21073322 prestonlewis : My MJ forwards to my cans and string just fine. Can't figure out what could be wrong. :) Seriously, MJ has never call forwarded consistently for me. Thankfully, I don't use that feature very often. I do think, at least from my perspective, that call forwarding is not an area in which MJ shines brightly. However, I recognize that for many people MJ's call forwarding works just fine. That's just the way it is in VOIP land.]]> http://www.dslreports.com/forum/remark,21073322 Sun, 07 Sep 2008 21:19:34 EDT Re: MagicJack call forwarding not working http://www.dslreports.com/forum/remark,21071210 anon : Is anyone else having the same recent problems with call forwarding?

Yes Jim! I cannot call any cell phones directly at all. I am using Verizon internet DSL service and it appears Verizon is not letting me call any cell phones with MagicJack but landlines are still ok and i can receive calls from cell phones. This is just one of the many problems i have been having with this glitched service. I have found that terribly slow connections like Verizons 768 DSL does not help the products performance either.

Both parties can hear the call waiting beep on the line and sometimes it wont switch over without disconnecting the other caller. I also get "pulsating" rings through my cordless telephones and if i try to answer while the cordless is ringing i hear the artificial telephone ring through the earpeice until i hit the flash button.
This happened on my corded telephone as well. Voice mail also lags sometimes with dead air before a caller can leave a message or sounds like a garbled robot when announcing the outgoing message.

If im surfing the net, sometimes i receive no calls at all. If i log out of verizon dsl, if i have watched too many youtube videos or cnn online and pick up the telephone to make a call, the phone is dead because my computers hard drive is frantically running to acknowlege the receiver has been picked up! This is only corrected by using ccleaner and dumping all temp files and folders,ect. It appears magicjack may be using some kind of hidden cache that only gets cleared out through ccleaner or other programs.

That explains magicjacks technical support teams obsession with restarts of magicjack and restarts of your computer. They also recommend frequent cache clearing and modem restarts. Just not a good design, period.]]> http://www.dslreports.com/forum/remark,21071210 Sun, 07 Sep 2008 13:59:21 EDT Re: MagicJack call forwarding not working http://www.dslreports.com/forum/remark,21067549 stufried : When I call forward to Canada, the connection ultimately connects, but you don't hear any ring tones and it takes a bit.]]> http://www.dslreports.com/forum/remark,21067549 Sat, 06 Sep 2008 10:28:06 EDT Re: MagicJack call forwarding not working http://www.dslreports.com/forum/remark,21065765 anon : Mine will forward to a Sprint phone but not to my verizon cell phone.]]> http://www.dslreports.com/forum/remark,21065765 Fri, 05 Sep 2008 22:05:15 EDT Re: MagicJack call forwarding not working http://www.dslreports.com/forum/remark,21050575 RockyBB :
said by JimWNJ :

I cannot hear a voice on either end when it [forwards] to a cell phone.
that's a signaling issue. what would be interesting to try is to forward a landline to the same cell phone numbers to see if the problem is replicated. if you can recreate the problem from a landline, then you can know that MJ is not involved in the problem.]]> http://www.dslreports.com/forum/remark,21050575 Wed, 03 Sep 2008 12:07:13 EDT Re: MagicJack call forwarding not working http://www.dslreports.com/forum/remark,21050518 anon : Thank you Rocky,

Just to clarrify, the specific problem is the cell phone will ring, so the call is being forwarded but I cannot hear a voice on either end when it ports to a cell phone. When I have it set to a landline it works perfectly.

In Hurry up and wait mode,
-Jim-]]> http://www.dslreports.com/forum/remark,21050518 Wed, 03 Sep 2008 11:56:24 EDT Re: MagicJack call forwarding not working http://www.dslreports.com/forum/remark,21050475 RockyBB :
said by JimWNJ :

I wonder how much the competition is trying to thwart MJ's business since it is such a cheap alternative to other providers.
It's a pretty big leap from one person can't do it in one geographic area to the industry is ganging up on MJ.

Your issue is probably something wrong with the LNP lookup database in your region. That stuff gets fixed pretty quick. Hang in there!]]> http://www.dslreports.com/forum/remark,21050475 Wed, 03 Sep 2008 11:47:34 EDT MagicJack call forwarding not working http://www.dslreports.com/forum/remark,21050237 anon : I have been using the MJ for over 6 months now and I really had no complaints up until now.

I set up call forwarding (months ago) to go to my cell and it worked flawlessly up until this past weekend. Now it doesn't work unless I send it to a landline. The techs at MJ say they are working on the problem and said it was Verizon based. I also tried it on an AT&T based cell phone and that doesn't work either.

I wonder how much the competition is trying to thwart MJ's business since it is such a cheap alternative to other providers.

Is anyone else having the same recent problems with call forwarding?

-Jim-]]> http://www.dslreports.com/forum/remark,21050237 Wed, 03 Sep 2008 11:05:01 EDT