ShootToThril
Tell The Truth
Premium
join:2004-06-07
Sherman Oaks, CA
clubs: | reply to maxpower
Re: Hmmmmm
When they your service up or have to come and check on connection problems duh. |
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Anonymous
Premium
join:2004-06-01
IA
 ·Mediacom
| reply to ShootToThril
said by ShootToThril  :Wouldn't it be a wonderful world if Techs had something more than basic knowledge of a computer as they hook it up the internet. Every time i had a tech over i feel like some more than basic computer skills and knowledge would be greatly appreciated as I'm an advanced user As a field tech troubleshooting TV, HSD and phone service I have to tell you that not only I am not encouraged but I am strictly told not to troubleshoot computer issues beyond making sure that
Networking options are set up properly and the modem is plugged in (via ethernet or USB)
I consider myself somewhat computer-savvy and I build my own PCs and also help my friends with hardware installs and spyware infections but I will not risk my job to fix your computer problem. I also carry a laptop and a small TV in my truck just for these purposes. So I can show you it's your equipment that's causing a problem.
I have no doubt this lady made threats. Some people just FREAK out. Several years ago one of my coworkers had to call dispatch (without the customer knowing, just dialed the number and left it on) and he was lucky she could hear the customer yelling so she sent the cops over. |
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maxpower
join:2006-10-09
Providence, RI
| reply to ShootToThril
said by ShootToThril :Wouldn't it be a wonderful world if Techs had something more than basic knowledge of a computer as they hook it up the internet. Every time i had a tech over i feel like some more than basic computer skills and knowledge would be greatly appreciated as I'm an advanced user If your an advanced user, why would you want or need someone else touching your computer at all? |
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ShootToThril
Tell The Truth
Premium
join:2004-06-07
Sherman Oaks, CA
clubs:
·RoadRunner Cable
| reply to beatsnpieces
Wouldn't it be a wonderful world if Techs had something more than basic knowledge of a computer as they hook it up the internet. Every time i had a tech over i feel like some more than basic computer skills and knowledge would be greatly appreciated as I'm an advanced user |
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Jason Levine
Premium
join:2001-07-13
USA
| reply to beatsnpieces
said by beatsnpieces :It's not the ISPs responsibility to maintain and fix her PC and often ISP techs only have basic computer skills In fact, not only doesn't the ISP have the responsibility to fix and maintain users' computers, but touching them at all (outside of normal hook up/disconnect procedures) could result in liability on the ISP's part. The customer's computer could get messed up later and the customer could blame the ISP. Even if the ISP wasn't really to blame, the ISP could get bad PR and possibly even sued over the issue. Much better to just tell technicians not to touch customer's computers at all.
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-Jason Levine
Support a children's charity. Buy a calendar. Shooting For A Cause
Jason's Toolbox | PCQandA.com |
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beatsnpieces
join:2007-12-17
| reply to ossito16
said by ossito16 :Give me a break, do the job right and stop giving people the run around and there wont be any problems. Except when the problem is with the computer and not the connection. But then you have idiots like this who refuse to believe that something could be wrong the PC because "my computer is new" or "it was working fine before." It's not the ISPs responsibility to maintain and fix her PC and often ISP techs only have basic computer skills as being an advanced PC user really is not required to install cable and DSL lines |
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