said by OSUGoose :

Try being a DirecTV Tech, out on a service call, for a customer u never installed for, to fix a shotty install, and after doing so, suddenly the husband appears out of nowhere when the wife says he was sleeping. And the husband is decked out in his full police uniform, gun and all, and is sweating bullets (nop pun intended) dropping curse words and cornering you against the house where the dish is at, a retaing wall and him. with the conversation escalating, he then walks inside to see the outher work you did and calls u in and starts going off that it aint good enough, and demands that u not leave till its fixed the way he likes, and when u go to ur truck to get ur tools he pulls out a gun on ya as if ya trying to flee?

said by OSUGoose :

providing insight as to how customers think, and that it hapens often.