| reply to beatsnpieces
Re: Hmmmmm said by beatsnpieces:It's not the ISPs responsibility to maintain and fix her PC and often ISP techs only have basic computer skills In fact, not only doesn't the ISP have the responsibility to fix and maintain users' computers, but touching them at all (outside of normal hook up/disconnect procedures) could result in liability on the ISP's part. The customer's computer could get messed up later and the customer could blame the ISP. Even if the ISP wasn't really to blame, the ISP could get bad PR and possibly even sued over the issue. Much better to just tell technicians not to touch customer's computers at all.
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-Jason Levine
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