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Forums » Woman Arrested For Threatening To Hold Tech Hostage » Hmmmmm
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« Sounds like User Error  

Jason Levine
Premium
join:2001-07-13
USA

Re: Hmmmmm

said by beatsnpieces See Profile :

It's not the ISPs responsibility to maintain and fix her PC and often ISP techs only have basic computer skills
In fact, not only doesn't the ISP have the responsibility to fix and maintain users' computers, but touching them at all (outside of normal hook up/disconnect procedures) could result in liability on the ISP's part. The customer's computer could get messed up later and the customer could blame the ISP. Even if the ISP wasn't really to blame, the ISP could get bad PR and possibly even sued over the issue. Much better to just tell technicians not to touch customer's computers at all.
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-Jason Levine
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permalink · 2008-09-03 11:26:40 · Print · Reply to this
Forums » Woman Arrested For Threatening To Hold Tech Hostage« Sounds like User Error  

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