Re: Sounds like User Error in http://www.dslreports.com/forum/r21050677 en Sun, 29 Nov 2009 20:32:05 EDT Sun, 29 Nov 2009 20:32:05 EDT Re: Sounds like User Error http://www.dslreports.com/forum/remark,21065067 Splitpair : They don’t need to be drunk.

In late 2000 I walked into a travel agency off Sunrise Boulevard in NE Fort Lauderdale the trouble was a repeat and as always in that building it was the result of a perpetually unlocked electrical room that was a haven for illicit nighttime activity.

The owner was righteously pissed he’s in the travel business and if the phones are not ringing he’s not making money so he read me the riot act and once he finished I asked (since he didn’t recognize me) where’s your phone equipment? He directed me to the location and then went to the front and locked the only door which got my attention. I determined the main line that he called the trouble in on was working but as I moved lower on the 21X the remaining 11 lines got worse with the last two totally out of service and quite noisy. In this building such an indication usually meant the trouble was a 66 block installed at about urinal height that is now drying out in the electrical room the replacement of which is one reasons we carry lots of throw away rubber gloves.

I explained to the subscriber the trouble is outside and I need to go to the meter room to check it out. He exploded I mean flipping exploded and made it very clear he is not letting me leave until the trouble is resolved and resolved forever. I tried to explain I needed to trouble shoot outside (and get the heck out of there) but he wouldn’t budge and demanded that if I need help “outside” I needed to call my boss and get help which I sort of agreed to do. I placed my buttset on the first line dialed 911 listened until the operator answered and then set the still off hook buttset on top of the subscribers key system and told the guy “it’s busy but still if you don’t let me out of here I cannot fix your line” that and much more of "our" conversation was clearly heard by the 911 operator and my help did arrive quickly though sadly no lines where fixed that day as the owner suddenly had new commitments to deal with.

Wayne
--
If you cannot fix it with a buttset and some beanies you ain't a technician.
]]> http://www.dslreports.com/forum/remark,21065067 Fri, 05 Sep 2008 19:47:25 EDT Re: Sounds like User Error http://www.dslreports.com/forum/remark,21051070 mod_wastrel : Well, mostly I was being facetious to offset the obviously one-sided post concerning a "news" item that had no more substance than he-said/she-said. Of course, all techs are wonderful, competent fellows and ladies... even the ones who go around killing and otherwise attacking customers and their property (Comcast anyone?).

I doubt everything.]]> http://www.dslreports.com/forum/remark,21051070 Wed, 03 Sep 2008 13:37:57 EDT Re: Sounds like User Error http://www.dslreports.com/forum/remark,21050677 TKJunkMail :
said by mod_wastrel See Profile :

Sounds like the tech was smokin' something. That's one way to get out of fixing a customer's Internet connection--file a false report and get "the law" to tell your customers to not have any contact with you.
Get real. It was most likely a frustrated customer that made threats and that is it. I doubt a tech would make a false police report just to avoid fixing a problem.
--
My BLOG .. .. Internet News .. .. My Web Page
Ask yourself one question: 'Do I feel lucky?' Well, do ya punk?]]> http://www.dslreports.com/forum/remark,21050677 Wed, 03 Sep 2008 12:25:11 EDT Re: Sounds like User Error http://www.dslreports.com/forum/remark,21049945 mod_wastrel : Sounds like the tech was smokin' something. That's one way to get out of fixing a customer's Internet connection--file a false report and get "the law" to tell your customers to not have any contact with you.]]> http://www.dslreports.com/forum/remark,21049945 Wed, 03 Sep 2008 10:04:52 EDT Re: Sounds like User Error http://www.dslreports.com/forum/remark,21049752 Lee GWB : She should have used the "Comcast Hammer" :)
Lee]]> http://www.dslreports.com/forum/remark,21049752 Wed, 03 Sep 2008 09:24:36 EDT Sounds like User Error http://www.dslreports.com/forum/remark,21049742 brainlessdog : Awesome. I think she was drinking way before the tech arrived. She should be jailed for a long time.]]> http://www.dslreports.com/forum/remark,21049742 Wed, 03 Sep 2008 09:22:09 EDT