Wouldn't it be a wonderful world if Techs had something more than basic knowledge of a computer as they hook it up the internet. Every time i had a tech over i feel like some more than basic computer skills and knowledge would be greatly appreciated as I'm an advanced user
As a field tech troubleshooting TV, HSD and phone service I have to tell you that not only I am not encouraged but I am strictly told not to troubleshoot computer issues beyond making sure that
Networking options are set up properly and the modem is plugged in (via ethernet or USB)
I consider myself somewhat computer-savvy and I build my own PCs and also help my friends with hardware installs and spyware infections but I will not risk my job to fix your computer problem. I also carry a laptop and a small TV in my truck just for these purposes. So I can show you it's your equipment that's causing a problem.
I have no doubt this lady made threats. Some people just FREAK out. Several years ago one of my coworkers had to call dispatch (without the customer knowing, just dialed the number and left it on) and he was lucky she could hear the customer yelling so she sent the cops over.
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