Re: [Line Problem] Need to get off "Interleaved" in AT&T Southeast

Re: [Line Problem] Need to get off "Interleaved" in AT&T Southeast http://www.dslreports.com/forum/r21059901 en Wed, 11 Nov 2009 14:11:49 EDT Wed, 11 Nov 2009 14:11:49 EDT Re: [Line Problem] Need to get off "Interleaved" http://www.dslreports.com/forum/remark,21086555 Tuxified1 :

said by tonystewart

:

What options do you have for new service?

There are several high speed cable providers in my area that have been sending me some very good offers on package deals (Internet, DTV, Phone).
Haven't decided yet which way I'll go yet, Have never used cable before, up until now I've always used AT&T's POTS and DSL services.]]> http://www.dslreports.com/forum/remark,21086555 Wed, 10 Sep 2008 07:38:07 EDT Re: [Line Problem] Need to get off "Interleaved" http://www.dslreports.com/forum/remark,21086493 tonystewart : What options do you have for new service?]]> http://www.dslreports.com/forum/remark,21086493 Wed, 10 Sep 2008 07:11:11 EDT Re: [Line Problem] Need to get off "Interleaved" http://www.dslreports.com/forum/remark,21079964 Tuxified1 : This is not a rant, just a follow up for those interested.

A day or so ago, a light rain came, lost connection several times, this is not out of the ordinary by any means, as any rain or thunderstorm activity has routinely killed my connection for some time now.
Just tonight I got the red led "internet" light several times on the new Motorola modem....no rain in sight.
DSL led going out, disconnects galore...

Thanks to everyone who offered assistance on this forum, and also the techs who spent a lot of time on the ground and up the poles trying to solve the "intermittent noise" problem. It has become painfully obvious that the underlying problem is not going to be addressed.
Getting off interleaved isn't going to solve the problem, and staying on interleaved will not solve the problem...
I'm losing connection more so now than before I was put in interleave, or before I was given the new Motorola modem.

Out of patience here, this has been a ongoing issue for a few years...
So at the end of this billing cycle I will be saying goodbye to AT&T.
Don't know who my next provider will be at this point, but it's safe to say they will not enjoy the same level of loyalty and patience I've given to AT&T in past years.

Again, thanks everyone for trying to help. ]]> http://www.dslreports.com/forum/remark,21079964 Tue, 09 Sep 2008 00:49:16 EDT Re: [Line Problem] Need to get off "Interleaved" http://www.dslreports.com/forum/remark,21070850 jhaygood86 : According to your stats, your modem is seeing 0 errors in either the ATM (underlying connection to telephone network) or the IP (running on top of the PPPoE) connections.

You should be on FAST, but I also see that you are on ADSL2+. While it is possible to be on FAST with ADSL2+, most people are on Interleaved. Some sort of combination of equipment in the DSLAM and CPE.

From the looks of it, your connection is better than or similar to mine: (which is ADSL2+, FAST).

DSL Down Up
Current Rate: 8125 kbs 508 kbs
Max Rate: 21733 kbs 1261 kbs
Current Connection:
Current Noise Margin: 30.3 dB 14.8 dB
Current Attenuation: 23.9 dB 0.5 dB
Current Output Power: 13.9 dBm -0.9 dBm
ATM Cells Errors %
Transmit: 79068402 0 0
Receive: 775010240 0 0
IP Bytes Packets Errors %
Transmit: 3029027500 21781768 0 0
Receive: 2012996106 32101609 0 0]]> http://www.dslreports.com/forum/remark,21070850 Sun, 07 Sep 2008 12:37:03 EDT Re: [Line Problem] Need to get off "Interleaved" http://www.dslreports.com/forum/remark,21068389 tonystewart : I called ATT & they "claim" to have removed my "noise profile" I just don't know what else to do.

Broadband Link – Summary
Connection Information
Broadband Connection: Built in modem - ADSL
Current Status: Fully Operational
DSL Connection Details
Broadband Link
DSL Line (Wire Pair): Line 1 (inner pair)
Protocol: G.DMT2+ Annex A
DSL Channel: Interleaved
DSLAM: Country: {0xB5} Vendor: {BDCM} Specific: {0x9191}
ATM PVC Info: 8/35
ATM Encapsulation: LLC
ISP Details
ISP Connection
Connection Type: PPPoE
User Name:
PPPoE Access Concentrator: WPBHFLGA61W-8Y014070500526
PPPoE Service: (default)
IP Address Range:
Subnet Mask: 255.255.255.255
Gateway: 70.159.184.51
Primary DNS: 205.152.144.23
Secondary DNS:
Host Name
Domain Name:
MTU: 1492
Spoof MAC Address:

Broadband Link – Statistics
ATM Statistics
IP Statistics
DSL Down Up
Current Rate: 8128 kbs 508 kbs
Max Rate: 22305 kbs 1276 kbs
Current Connection:
Current Noise Margin: 29.4 dB 17.2 dB
Current Attenuation: 13.4 dB 0.0 dB
Current Output Power: 11.1 dBm -0.8 dBm
ATM Cells Errors %
Transmit: 45196 0 0
Receive: 223187 0 0
IP Bytes Packets Errors %
Transmit: 1856711 8804 0 0
Receive: 10445245 10204 0 0]]> http://www.dslreports.com/forum/remark,21068389 Sat, 06 Sep 2008 14:06:18 EDT Re: [Line Problem] Need to get off "Interleaved" http://www.dslreports.com/forum/remark,21065843 RJ44 :

said by Tuxified1

:

I have no doubt the problem isn't just the interleave, I suspect the interleave is just a symptom of the underlying problem more than anything else.
I'll just let the tech try to sort it out when he gets here.

I'm not sure I made my point clearly. I'm sure you're right and the interleaving is a symptom of an underlying problem, that's no doubt. I just don't see how interleaving could cause nearly so large an increase in pings.

So have you ever run a traceroute to one of your gaming servers to see where exactly the major jumps in ping occur? Interleaving shows up in the first hop past your router. If you're on the most heavily interleaved profile, your first hop would probably hit around 50ms give or take a few.

But as I said before, there is nothing in a profile that could possibly take you from low double digit pings to high triple digits. You're talking jumps of over 100ms from normal, right? ATT SouthEast doesn't have profiles with nearly that much interleave. Intermittent noise doesn't cause pings to jump 100+ms either.

A traceroute might be very revealing.]]> http://www.dslreports.com/forum/remark,21065843 Fri, 05 Sep 2008 22:20:04 EDT Re: [Line Problem] Need to get off "Interleaved" http://www.dslreports.com/forum/remark,21065148 Tuxified1 :

said by Gflash :

One bit of speculation -- Could it be that you are so close to the dslam that the modem is being overwhelmed with so strong a signal that it shows up as noise ? When measuring s/n ratios at the dslam some of the new ones are so loud as to register noisy - but ok at the far end . You may need some added attenuation ( Unthinkable) to knock down the signal and background noise .

I'll bring that up to the next tech just to be sure, I would imagine they have already thought about that scenario tho, these guys are pretty sharp.
The last tech spent a considerable amount of time both at my home and at the DSLAM just down the street testing. ]]> http://www.dslreports.com/forum/remark,21065148 Fri, 05 Sep 2008 20:04:00 EDT Re: [Line Problem] Need to get off "Interleaved" http://www.dslreports.com/forum/remark,21065122 Tuxified1 :

said by NormanS

:

Not sure that I understand. There is no billing differential for "Fast Path", as compared with "Interleaved".

Yes, I know, but the ability to play online games where ping is important is impacted.
I see that as a degree of service reduction, but the price charged for the service is not reduced.
Being able to play online FPS games is a major factor in my decision to use DSL.

As you may notice, I've already noted in my posts above that AT&T does not guarantee any level of performance, DSL is a "best effort" offering.
The only options I have at this point is to stop playing online FPS's, Get AT&T to solve the "intermittent noise" problem on their end so that I can, or seek another provider.

said by NormanS

:

In my case, once the problems kicking me onto "Interleaved" were cleared up, a modem reset got me back on "Fast Path". If you keep getting kicked onto "Interleaved", you need to address the issue causing the errors. I did not have to call anybody, or make any requests.

I would address the issue if it were possible...
The problem is not in my home network or hardware, the techs have verified this several times, I've even had them to replace the line going out of the NID to the street, and had the wiring redone from the NID to the DSL jack in the house just to be sure. Replacing the Westell modem with the newer Motorola modem was their idea, and it does seem more tolerant of the errors, but it doesn't solve the issue of the "intermittent noise" outside of my control.

The techs have admitted the intermittent noise problem exists somewhere in the outside network (read from the NID outwards to the telco), there is little I can do about this but call for more truck rolls...and that has become quite tiresome.
As for the modem resets/reboots, it does not solve the problem here...the system is seeing the network errors outside of my home and dropping me to interleaved as it was designed to do, I've been switched back to fast path before by a tech calling the telco, only to have the system eventually kick me right back to interleaved.

Restarting or rebooting the modem after this occurs still leaves me on interleaved, (tried that just last night).
I only wish solving this problem were as simple as resetting or rebooting the modem...]]> http://www.dslreports.com/forum/remark,21065122 Fri, 05 Sep 2008 19:58:35 EDT Re: [Line Problem] Need to get off "Interleaved" http://www.dslreports.com/forum/remark,21064941 anon : One bit of speculation -- Could it be that you are so close to the dslam that the modem is being overwhelmed with so strong a signal that it shows up as noise ? When measuring s/n ratios at the dslam some of the new ones are so loud as to register noisy - but ok at the far end . You may need some added attenuation ( Unthinkable) to knock down the signal and background noise . ]]> http://www.dslreports.com/forum/remark,21064941 Fri, 05 Sep 2008 19:23:33 EDT Re: [Line Problem] Need to get off "Interleaved" http://www.dslreports.com/forum/remark,21064799 NormanS :

said by Tuxified1

:

I understand, it would be nice however if the billing part of the equation would be as "adaptive" as the error correction part. :)

Not sure that I understand. There is no billing differential for "Fast Path", as compared with "Interleaved".

Perhaps one day the problems with the external line errors will be addressed in a way that once the "noise" clears, the switch back to fast path will be as rapid and automatic as the switch to interleaved is now.

In my case, once the problems kicking me onto "Interleaved" were cleared up, a modem reset got me back on "Fast Path". If you keep getting kicked onto "Interleaved", you need to address the issue causing the errors. I did not have to call anybody, or make any requests.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,21064799 Fri, 05 Sep 2008 18:59:47 EDT Re: [Line Problem] Need to get off "Interleaved" http://www.dslreports.com/forum/remark,21063708 Tuxified1 :

said by RJ44

said by Tuxified1

:

Going from low double digit pings to large triple digit pings is not a good thing for the type of gaming I engage in.
Of course, YMMV depending on your own usage.

Thanks RJ44, There does indeed seem to be a problem in the lines or network somewhere that causes me to be repeatedly placed on the noise profile, the last tech even verified that the noise was out there, not in my home wiring or hardware.
The problem just couldn't be isolated at that time.

I have no doubt the problem isn't just the interleave, I suspect the interleave is just a symptom of the underlying problem more than anything else.
I'll just let the tech try to sort it out when he gets here.
]]> http://www.dslreports.com/forum/remark,21063708 Fri, 05 Sep 2008 16:03:34 EDT Re: [Line Problem] Need to get off "Interleaved" http://www.dslreports.com/forum/remark,21063261 RJ44 :

said by Tuxified1

:

Going from low double digit pings to large triple digit pings is not a good thing for the type of gaming I engage in.
Of course, YMMV depending on your own usage.

That's one of the things I personally would like to see in a traceroute. Interleaving by itself is going to raise your pings no more than 40ms, and in many cases the difference is negligible - less than 10ms.

If you're seeing that much of a jump, it's due to something besides interleaving. Maybe a traceroute would provide a hint.]]> http://www.dslreports.com/forum/remark,21063261 Fri, 05 Sep 2008 14:54:38 EDT Re: [Line Problem] Need to get off "Interleaved" http://www.dslreports.com/forum/remark,21063243 Tuxified1 :

said by NormanS

said by Tuxified1

:

I'm just weary of having to beg support repeatedly to have me be put back on fast path so my online game pings won't suffer, only to have an external "noise" problem outside of my network rear it's head again and automatically switch me back to interleaved to remedy it.

I understand, it would be nice however if the billing part of the equation would be as "adaptive" as the error correction part. :)

Perhaps one day the problems with the external line errors will be addressed in a way that once the "noise" clears, the switch back to fast path will be as rapid and automatic as the switch to interleaved is now. ]]> http://www.dslreports.com/forum/remark,21063243 Fri, 05 Sep 2008 14:51:43 EDT Re: [Line Problem] Need to get off "Interleaved" http://www.dslreports.com/forum/remark,21063179 NormanS :

said by Tuxified1

AFAIK, that is the nature of DSL. It is designed to be adaptive; and, when the DSLAM starts seeing an excessive volume of errors, it puts the connection on the Interleaved Path.

Out here in the old SBC region, I've seen that happen. The underlying cause was trouble on the voice side. When that problem was fixed, rebooted the modem and was back on the Fast Path.

If your line has inherent problem with errors, you will be constantly fighting this battle. It is an indication of marginal conditions, which may, or may not be fixable in the plant.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,21063179 Fri, 05 Sep 2008 14:40:59 EDT Re: [Line Problem] Need to get off "Interleaved" http://www.dslreports.com/forum/remark,21063125 Tuxified1 :

said by asjamias

:

you might want to re-consider getting off interleaved...

I too was on fast path before but problems started to pop up like frequent disconnects with my westell 6100. They gave me a new motorola modem and the problem was still there. It was when they changed my noise profile from fast to interleaved that the problem went away.

Being on interleaved wouldn't be a problem except for the effects it has on my FPS games performance, having the ability to play competitively in online games was a major factor in my decision to have AT&T DSL installed in the first place.
Going from low double digit pings to large triple digit pings is not a good thing for the type of gaming I engage in.
Of course, YMMV depending on your own usage.]]> http://www.dslreports.com/forum/remark,21063125 Fri, 05 Sep 2008 14:32:28 EDT Re: [Line Problem] Need to get off "Interleaved" http://www.dslreports.com/forum/remark,21063068 Tuxified1 :

said by Airwolf7

:

It wouldn't kill you dead to post your modem's DSL Statistics would it?

I showed you mine. Now you show me yours.

Airwolf7,
I know you and the others are trying to help, and I thank you for that...
I appreciate the offer to analyze the stats, and I know for a fact that there are those in this forum that are very good at diagnosing problems from the stats, But In my experiences thus far, the only positive changes that happen are when a tech is physically dispatched to my location.
So I'll just let the tech get his own stats when he gets here since they are going to run the tests again anyway.
I've been thru the stats drill more than a few times times already, just not on this forum.

FWIW, I can practically guarantee you that some of the stats will be bad, the real problem lies in what's making them go bad...they aren't always bad, there have been extended periods where the fast path stats are excellent, then a major storm comes thru, or I'll see AT&T trucks down at the DSLAM, and wham!, back on interleave I go.

I'm just weary of having to beg support repeatedly to have me be put back on fast path so my online game pings won't suffer, only to have an external "noise" problem outside of my network rear it's head again and automatically switch me back to interleaved to remedy it.
The new Motorola modem was sent in an effort to cure the occasional dropouts, but it doesn't address the underlying problems that make the dropouts happen, nor does it solve the problems that make having to be placed on interleaved status necessary in the first place.

And yes, I know that residential DSL is a "best effort" endeavor, so I am not guaranteed to be on fast path, have great pings, nor am I guaranteed to have the advertised speeds...the only thing I can be guaranteed it seems is that the bill for the service will arrive with regularity, and the price on that bill will not reflect any of the aforementioned shortcomings.

To all the techs out there, thanks for doing the great job you do, I've never met one of you that did not try very hard to resolve the issues, or did not leave me with a good impression, but I think there are some things the techs will not be able to remedy unless the corporation that is AT&T starts taking the long term customer's satisfaction level a little more seriously and get the external network sorted out a bit better.

Perhaps the next tech's fix will hold, if not, It'll be saying goodbye to an old friend.
Thanks again guys for at least trying.]]> http://www.dslreports.com/forum/remark,21063068 Fri, 05 Sep 2008 14:22:25 EDT Re: [Line Problem] Need to get off "Interleaved" http://www.dslreports.com/forum/remark,21061669 TheDarkRide :

said by attsetech

:

ATT SE TECH RING A BELL .....if the line is on that platform there is only 1 problem the line is kicking errors NO OTHER REASON........(1.. the dsl port is bad )tech can change (2.. the cabel is unbalanced,db's are low or.. 2 far from dslam,inside problem )all a tech can find out when he gets there .

This is incorrect. Since TS Fay sideswiped my area, my DSL line has switched over to interleaved twice. Both times I was originally on fast path with good stats (not excellent, but definitely not noisy) and my CRC errors/discard packets were minimal. The first time I called up TS I was able to get one of the off-shore techs to easily and painlessly switch me back to fast path (with the DSG's help, of course). I snapshotted the stats and ran a line monitor, and then sure enough just last weekend there was some sort of power blip here. The modem (on a protector, not a UPS) resynched on interleaved and the stats were actually worse than they were on fast path (even with MaxSync).

This seems to be a more prominent issue in older areas since the uVerse roll-out was supposed to start in this area. It isn't, however, an immediate condemnation of the last mile of copper or anything inside the customer's premises, but in fact appears to be some sort of tech-burp on Bell's side.]]> http://www.dslreports.com/forum/remark,21061669 Fri, 05 Sep 2008 10:27:54 EDT Re: [Line Problem] Need to get off "Interleaved" http://www.dslreports.com/forum/remark,21061488 asjamias : you might want to re-consider getting off interleaved...

I too was on fast path before but problems started to pop up like frequent disconnects with my westell 6100. They gave me a new motorola modem and the problem was still there. It was when they changed my noise profile from fast to interleaved that the problem went away.]]> http://www.dslreports.com/forum/remark,21061488 Fri, 05 Sep 2008 09:45:01 EDT Re: [Line Problem] Need to get off "Interleaved" http://www.dslreports.com/forum/remark,21060743 Airwolf7 : It wouldn't kill you dead to post your modem's DSL Statistics would it?

[att=1]

Microsoft Windows [Version 6.0.6001]Copyright (c) 2006 Microsoft Corporation.  All rights reserved. C:\Windows\system32>telnet 192.168.1.254 Terminal shell v1.0Copyright 2007 Netopia, Inc.  All rights reserved.Motorola Netopia Model 2210-02 DSL AnnexA EthernetRunning Netopia SOC OS version 7.7.3 (build r7)Multimode ADSL Capable(Admin completed login: Full Read/Write access) Netopia-2000/XXXXXXXX> show all-info ADSL Line State:        UpADSL Startup Attempts:  1ADSL Modulation:        DMTADSL Data Path:         FastCO vendor:              ALCBPower Management State  L0Datapump Version:       DSP 7.2.3.0, HAL 7.2.1.0                        Downstream  Upstream                        ----------  ----------SNR Margin:                  14.60       12.00 dBLine Attenuation:             9.50        7.00 dBOutput Power:                15.70        7.03 dBmErrored Seconds:                 0           0Loss of Signal:                  0           0Loss of Frame:                   0           0CRC Errors:                      0           3Data Rate:                    8128         512 atucRevisionNum            1 ATU-C Vendor ID         ALCBTrainedPath             Fast TrainedMode            G.DMTus Interlv delay           1 ds Interlv delay           1 Estimated loop length: 1664 feet (straight loop)Framing Mode:          REDUCED OVERHEAD WITH MERGED SYNC Errored seconds            0 Severely Err Sec           0usRate                   512 dsRate                  8128usLOS_errors             342 dsLOS_errors               0usRdiErrors                1 SEF_errors                 0usSuperFrmCnt        9765998 dsSuperFrmCnt        9765998usICRC_errors              0 dsICRC_errors              0usFCRC_errors              3 dsFCRC_errors              0usIFEC_errors              0 dsIFEC_errors              0usFFEC_errors              0 dsFFEC_errors              0usINCD_error               1 dsINCD_error               0usFNCD_error               0 dsFNCD_error               0usILCD_errors              0 dsILCD_errors              0usFLCD_errors              0 dsFLCD_errors              0usIHEC_errors              0 dsIHEC_errors              0usFHEC_errors              0 dsFHEC_errors              0usIdle_count0      198463493 dsIdle_count0    -1144806412usIdle_count1              0 dsIdle_count1              0usPdu_count0               0 dsPdu_count0               0usPdu_count1               0 dsPdu_count1               0 usAtm_count0         2015862 usAtm_count1               0dsGood_count0       32448865 dsGood_count1              0dsBadHec_count0            0 dsBadHec_count1            0dsOVFDrop_count0           0 dsOVFDrop_count1           0

.

[att=2]

.

I showed you mine. Now you show me yours.

Motorola 2210-02-1006 - Xtreme 6.0 - FastPath - G.DMT.PNG
Run a pathping to your Gateway IP Address.

]]> http://www.dslreports.com/forum/remark,21060743 Fri, 05 Sep 2008 02:37:21 EDT Re: [Line Problem] Need to get off "Interleaved" http://www.dslreports.com/forum/remark,21060433 Tuxified1 : I'm close enough to the DSLAM to see it out of my front door, In fact I see AT&T trucks down there working in it several times a month on average.

In the last several years With Bellsouth, (now AT&T) I've had the 1.5 Mbps/256 Kbps "Ultra", briefly downgraded once to 768 Kbps/128 Kbps "Lite", then recently upgraded to 3 Mbps/384 Kbps "Xtreme"...in every case I've had to call a tech out to find out why the connection keeps dropping, and in every case the tech will run my inside wiring thru the required tests, then check stats at the NID.
Every single time the problem has been outside of my home either in the lines,the DSLAM, ect.
The last tech told me there was an "intermittent noise" somewhere in the system (lines, DSLAM, ect.) but couldn't isolate it.
To his credit he spent most of a day trying to tho...

The new modem has all but eliminated the disconnects, but getting off interleaved for any length of time may not be possible if the system has "intermittent noise" in it outside of my home...
I just hate to continue paying a premium price for a service that has to be crippled for reasons that are not the fault of my internal wiring or hardware.

Thanks everyone for responding, I've been with Bellsouth/AT&T for quite some time now, so I'll try to get a truck roll one last time to get back on fast path before I give up and resort to disconnecting.]]> http://www.dslreports.com/forum/remark,21060433 Fri, 05 Sep 2008 00:39:04 EDT Re: [Line Problem] Need to get off "Interleaved" http://www.dslreports.com/forum/remark,21060397 kremithefrog : I suspect there is a problem causing interleaving. Frequent disconnects were remedied with a new modem, but the modem was almost certainly not the actual culprit of the problem. Like posted above, post your line stats, I bet we'll see some problem there.]]> http://www.dslreports.com/forum/remark,21060397 Fri, 05 Sep 2008 00:30:04 EDT Re: [Line Problem] Need to get off "Interleaved" http://www.dslreports.com/forum/remark,21060013 attsetech : staying behind that profile solves nothing.. but slow you down ( the system is put there to keep the dsl as constant as it can at what ever speed kicks the least amount of errors.]]> http://www.dslreports.com/forum/remark,21060013 Thu, 04 Sep 2008 23:06:49 EDT Re: [Line Problem] Need to get off "Interleaved" http://www.dslreports.com/forum/remark,21059983 attsetech : ATT SE TECH RING A BELL .....if the line is on that platform there is only 1 problem the line is kicking errors NO OTHER REASON........(1.. the dsl port is bad )tech can change (2.. the cabel is unbalanced,db's are low or.. 2 far from dslam,inside problem )all a tech can find out when he gets there .]]> http://www.dslreports.com/forum/remark,21059983 Thu, 04 Sep 2008 23:02:16 EDT Re: [Line Problem] Need to get off "Interleaved" http://www.dslreports.com/forum/remark,21059901 anon : Post your line stats . By taking it off interleaved you may make the line unstable and have it crashing every so often . The techs are not going to change it if it becomes unreliable.]]> http://www.dslreports.com/forum/remark,21059901 Thu, 04 Sep 2008 22:45:15 EDT Re: [Line Problem] Need to get off "Interleaved" http://www.dslreports.com/forum/remark,21059649 attsetech : okay so he knows about the noise profie , tell customer support you need a tech sent out now or you are leaving ( we call it a save dispatch) no bill and fixed at any cost if that will not help I have the # for dsg reps that have a brain the only way to get that fixed is (A) a tech is called out he calls dsg with his meter looking at the speed and pvt the line w/ dsg or change the dsl port at the r.t both require at dispatch forget the on the phone customer support do nothing ]]> http://www.dslreports.com/forum/remark,21059649 Thu, 04 Sep 2008 22:04:27 EDT Re: [Line Problem] Need to get off "Interleaved" http://www.dslreports.com/forum/remark,21058658 anon : If you have already read the forum threads about this than you are aware that this may require more than few calls.

So the tech stated that you are on a noise profile?

And when you asked to be removed from said noise profile what was the response from the tech?

I have had to do this several times with my service and have never had a problem getting switched. Other than the problem of the first few techs being too apathetic to care to think about what I was asking. Good luck.]]> http://www.dslreports.com/forum/remark,21058658 Thu, 04 Sep 2008 19:10:34 EDT Re: [Line Problem] Need to get off "Interleaved" http://www.dslreports.com/forum/remark,21058279 Tuxified1 :

said by deja_vu :

This is already well covered in the forums if you use the search function. Basically call tech support and ask to be removed from the "noise profile". Those pesky Indians just don't seem to understand the more technical terms. :)

Yes, I am aware of the "normal procedure" as suggested by the forums, already tried that, got an American tech support person who spoke very good english, explained the situation fully to her.
Still nothing.

Just wanted to see if there are other options before I disconnect DSL and POTS to seek a better value.]]> http://www.dslreports.com/forum/remark,21058279 Thu, 04 Sep 2008 18:06:39 EDT Re: [Line Problem] Need to get off "Interleaved" http://www.dslreports.com/forum/remark,21058212 anon : This is already well covered in the forums if you use the search function. Basically call tech support and ask to be removed from the "noise profile". Those pesky Indians just don't seem to understand the more technical terms. :)]]> http://www.dslreports.com/forum/remark,21058212 Thu, 04 Sep 2008 17:53:23 EDT [Line Problem] Need to get off "Interleaved" http://www.dslreports.com/forum/remark,21058158 Tuxified1 : After upgrading to 3.0, I called AT&T support because I was having frequent disconnects with my older Westell 6100 modem on fast path, AT&T offered to send me the newer Motorola modem free of charge to correct this...meanwhile I was put on "interleaved" status.
After receiving the new modem, I requested to be taken off of "interleaved" because the higher pings are ruining my FPS games' performance online...(the games performance was one of the reasons I upgraded).
So far, they have done nothing...still on "interleaved".
(BTW, I can see the DSLAM from my front door).

Who do I have to curse at in support to get this fixed?, being nice has accomplished nothing so far.

If they don't get this changed soon, I see no reason to pay more for crappy pings, or even keep the DSL line at all.]]> http://www.dslreports.com/forum/remark,21058158 Thu, 04 Sep 2008 17:46:28 EDT