Re: [connectivity] Frequent disconnects after 8:45 - 9pm Boston in Verizon Online DSL http://www.dslreports.com/forum/r21060948 en Wed, 11 Nov 2009 05:08:38 EDT Wed, 11 Nov 2009 05:08:38 EDT Re: [connectivity] Frequent disconnects after 8:45 - 9pm Boston http://www.dslreports.com/forum/remark,21231533 Smith6612 : If you want or if you haven't already, start your own thread and we can help you diagnose and try to fix the problem.]]> http://www.dslreports.com/forum/remark,21231533 Tue, 07 Oct 2008 21:32:50 EDT Re: [connectivity] Frequent disconnects after 8:45 - 9pm Boston http://www.dslreports.com/forum/remark,21227516 mrtictac : ive started getting constant disconnects since like a week ago,, i read someone else started to a week ago aswell

so did verizon do something different or something in the past week/2weeks

cable is too pricy, but im like 1 more push away of snapping and just switching to cable,, i hate their tech support, i hate that voice recording, i'm not tech savy enough to know all the lingo to find out whats wrong with my dsl]]> http://www.dslreports.com/forum/remark,21227516 Tue, 07 Oct 2008 08:48:29 EDT Re: [connectivity] Frequent disconnects after 8:45 - 9pm Boston http://www.dslreports.com/forum/remark,21217956 anon : Interference is a serious problem--regularly overlooked and dismissed--which Verizon and DSL subscribers cannot eliminate but can at least manage and minimize to some extent. There are many sources (e.g., microwave ovens, 2.4 GHz cordless phones, fluorescent lights, TV and radio transmitters, street lights, high-powered transformers, high-tension lines, electrical conduits, even metal pipes acting as RF antenna, etc.) just to highlight some of the more common sources of interference. The further away you're from your CO, and the longer your loop length, your line will have greater exposure and be more susceptible to any and all types of interference.

When I first signed up for DSL several years ago, I had constant disconnects on my connection for the first month and a half. I went through the typical lengthy and torturous rounds with the Verizon Customer Support from hell. It was not until one experienced service tech that came out, and was familiar with the local area, that told me immediately upon his visit the real cause of my disconnects. The problem was with a local low-powered ethnic radio station transmitter that I wasn't even aware of which is located within a mile of my home. I would get disconnects from 7AM to 5PM daily--that's when the station boosted their broadcasting power during the day. That service tech cleaned up all the outside wiring connections leading up to my NID and installed a whole-house filter/splitter. This provided an improvement but there were still random disconnects. Verizon did all they could.

I then ran a dedicated and direct home-run between the NID and my modem using Cat-5e cables, with shielded twisted pair wires, to replace the regular telephone wires. I also experimented with various DSL modems that I'd purchased off eBay since I went through several 327W modems that Verizon had sent for solving my disconnect problem without success. I found that some modem models performed better than others. I selected and used the modem that provided the best performance for my connection (i.e., 2200 in bridge mode with a separate Netgear wireless router)--certainly it was not the various Versalink versions that Verizon was shipping at the time. My connection has been rock solid ever since...]]> http://www.dslreports.com/forum/remark,21217956 Sun, 05 Oct 2008 09:45:46 EDT Re: [connectivity] Frequent disconnects after 8:45 - 9pm Boston http://www.dslreports.com/forum/remark,21216266 jivv7 : I wanted to give an update,

After a month dealing with this issue, I finally got it resolved. After calling several times to verizon to complain, and demand appointments, so technicians could come to my house (and getting only "no shows" on my "scheduled" visits), I called my electric company.
Tonight, they changed one of the street lights in front of my house that was going on an off every 2 or 3 minutes and the problem went away.
This is the reason why I was having connection problems only during the night, and they seemed to start earlier and earlier as the time went by (at that pace, living in NE, I would have ended with only 6 hours of internet a day!).
If the so called "engineer" wouldn't had laughed at my idea of getting the electric company involved, I would have solved this issue 2 weeks ago.
In Summary, if you have a problem with verizon that can't be solved with a simple "reboot", just think a little bit and try not to take the verizon technicians too seriously in their approach. ]]> http://www.dslreports.com/forum/remark,21216266 Sat, 04 Oct 2008 19:44:22 EDT Re: [connectivity] Frequent disconnects after 8:45 - 9pm Boston http://www.dslreports.com/forum/remark,21093070 Petco :
for example, are your connections getting new IPs after each reconnection?


For external IP, it doesn't change(checked it before and after disconnect).

Also, it seems I disconnected once at around 1 AM (PST), and again at around 7 AM (PST).

Usually, I disconnect for around 7 AM to 11 AM PST but it happened at 1 AM (PST) too today.]]> http://www.dslreports.com/forum/remark,21093070 Thu, 11 Sep 2008 10:34:42 EDT Re: [connectivity] Frequent disconnects after 8:45 - 9pm Boston http://www.dslreports.com/forum/remark,21086404 Smith6612 : Your margin is a bit low, yes. The only way to really fix that would be to downgrade the speed package if things do not improve at the NID, but I've seen DSL connections run the 3Mbps speed on lower margins than that before, so if it isn't disconnecting, it's probably fine. However, there is no room for FastPath there. ADSL2+ if available in your area should raise the margins though.]]> http://www.dslreports.com/forum/remark,21086404 Wed, 10 Sep 2008 06:03:11 EDT Re: [connectivity] Frequent disconnects after 8:45 - 9pm Boston http://www.dslreports.com/forum/remark,21085032 eviLution : my margin seems low...is it too low? if so, how can i get it fixed?
Click for full size
]]> http://www.dslreports.com/forum/remark,21085032 Tue, 09 Sep 2008 21:25:10 EDT Re: [connectivity] Frequent disconnects after 8:45 - 9pm Boston http://www.dslreports.com/forum/remark,21080169 Ray56 : In my new 6100f:
Software Version: VER:4.04.03.00
Transceiver Revision: 7.2.3.0

Update: 10/9/08 Diff time tonight, according to the log, it disconnected/reconnected 10 times between 8:24pm amd 8:39pm ]]> http://www.dslreports.com/forum/remark,21080169 Tue, 09 Sep 2008 02:06:11 EDT Re: [connectivity] Frequent disconnects after 8:45 - 9pm Boston http://www.dslreports.com/forum/remark,21077864 anon : I'd lean toward the modem firmware being the possible culprit. It might be a dial-home feature that checks for the latest modem firmware version at around 8:45PM each night and causing connection issue in the process--getting hung waiting for the Verizon server(s) to respond to update queries.]]> http://www.dslreports.com/forum/remark,21077864 Mon, 08 Sep 2008 18:17:14 EDT Re: [connectivity] Frequent disconnects after 8:45 - 9pm Boston http://www.dslreports.com/forum/remark,21077630 Jodokast96 : Whatever the problem is, it isn't line related. Two things that come to mind though. First is an issue with authentication at the radius servers, though I don't know enough about the physical layout of such a system to know if the problem could be this widespread. Second is the Verizon firmware push in the newer modems. What version firmware is everyone running?]]> http://www.dslreports.com/forum/remark,21077630 Mon, 08 Sep 2008 17:25:50 EDT Re: [connectivity] Frequent disconnects after 8:45 - 9pm Boston http://www.dslreports.com/forum/remark,21076202 Ray56 : It took me a long time and several tickets to get a tech to my house, (even with the help of Vz Direct). When he did arrive the problem was at the DSLAM, I have stayed connected ever since, except at 8:45pm.

So yes will be interesting for me to see your results.]]> http://www.dslreports.com/forum/remark,21076202 Mon, 08 Sep 2008 12:54:58 EDT Re: [connectivity] Frequent disconnects after 8:45 - 9pm Boston http://www.dslreports.com/forum/remark,21075322 anon : I opened a ticket for this issue and they are supposed to send a person to my house. I used my connection quite a bit and my bandwidth doesn't seem to be affected during the day, but after 7:45 PM my connection goes on and off every 5 seconds (when I say my connection I'm not talking about wireless, I'm talking about my connection altogether).
My modem log shows a ping timeout for each occurrence, but they said that when they did a test of my line (while I was on the phone with tech support and lost my connection) no problem was found.
This is the only phone jack active in my house (I don't have a landline, only dryloop connection), and never had a problem for almost a year. To me, it seems that there's external noise generated at that time (because of the smoothness of service during the day).
If I "ever" get verizon Tech support to come to my house I'll provide an update for the benefit of those interested on this]]> http://www.dslreports.com/forum/remark,21075322 Mon, 08 Sep 2008 10:00:22 EDT Re: [connectivity] Frequent disconnects after 8:45 - 9pm Boston http://www.dslreports.com/forum/remark,21071674 anon : Those of you that are experiencing disconnects need to provide more info about your setup and the observed symptoms and circumstances to see what else you guys have in common other than 'disconnects at so and so time.' For example, are your connections getting new IPs after each reconnection? Is there static on your phone lines during the disconnects? Is it the PPPoE connection or your wireless connection that's getting disconnected? What have you done so far to isolate and troubleshoot the issue?

None of you reporting a problem has provided any clue as to what could be the cause. No one in this forum is going to be able to help except provide wild-ass-guesses with just what's provided so far. If it is a major system or area wide problem, there would surely have been much more responses chiming in to confirm similar symptoms by now. Help others to help you...]]> http://www.dslreports.com/forum/remark,21071674 Sun, 07 Sep 2008 15:45:53 EDT Re: [connectivity] Frequent disconnects after 8:45 - 9pm Boston http://www.dslreports.com/forum/remark,21071562 eviLution : I'm from the Boston area too and I've been getting random disconnects since saturday and it's still doing it every 10 minutes or so. I can't even play games online because of this and it's getting very annoying.

I'm sure one of the reasons for the disconnects is the storm that came by our area.]]> http://www.dslreports.com/forum/remark,21071562 Sun, 07 Sep 2008 15:22:05 EDT Re: [connectivity] Frequent disconnects after 8:45 - 9pm Boston http://www.dslreports.com/forum/remark,21069977 honghong322 : Very strange, I cannot seem to figure out what in the world is going on...]]> http://www.dslreports.com/forum/remark,21069977 Sun, 07 Sep 2008 08:43:30 EDT Re: [connectivity] Frequent disconnects after 8:45 - 9pm Boston http://www.dslreports.com/forum/remark,21069949 nate1234 : Lost mine last night at 9:00pm eastern time, Moorestown, NJ]]> http://www.dslreports.com/forum/remark,21069949 Sun, 07 Sep 2008 08:32:28 EDT Re: [connectivity] Frequent disconnects after 8:45 - 9pm Boston http://www.dslreports.com/forum/remark,21068111 anon : I have the same problem here in Lowell MA, but it starts at 7:35 PM. Never had this problem before until like a week ago]]> http://www.dslreports.com/forum/remark,21068111 Sat, 06 Sep 2008 12:54:29 EDT Re: [connectivity] Frequent disconnects after 8:45 - 9pm Boston http://www.dslreports.com/forum/remark,21065691 anon : No problem here in West Newton. You're probably getting interference on your line at that time. Any auto-dial device (e.g., alarming system, etc.) connected to your phone line without a filter that is dialing out at that time? Outdoor street lights and/or high power devices on phone poles near your line can also cause interference on your phone line when they switch on or off around that time.]]> http://www.dslreports.com/forum/remark,21065691 Fri, 05 Sep 2008 21:51:07 EDT Re: [connectivity] Frequent disconnects after 8:45 - 9pm Boston http://www.dslreports.com/forum/remark,21065344 honghong322 : Bam, 8:45pm on the dot and a disconnection. This is starting to get very annoying.]]> http://www.dslreports.com/forum/remark,21065344 Fri, 05 Sep 2008 20:46:39 EDT Re: [connectivity] Frequent disconnects after 8:45 - 9pm Boston http://www.dslreports.com/forum/remark,21065245 nate1234 : Lost mine tonight at 8:15, served out of the Moorestown, NJ CO, maybe DSLAM. First time, never any problems for 3yrs

Same modem as you.]]> http://www.dslreports.com/forum/remark,21065245 Fri, 05 Sep 2008 20:26:09 EDT Re: [connectivity] Frequent disconnects after 8:45 - 9pm Boston http://www.dslreports.com/forum/remark,21065158 Smith6612 : Well, I don't see anything wrong with those line stats considering the distance, as the margins are acceptable and your line is synced properly. I'm curious if there is something nearby or a CO/DSLAM issue that is causing the DSL to resync at night. Someone else should be able to help you from here.]]> http://www.dslreports.com/forum/remark,21065158 Fri, 05 Sep 2008 20:08:33 EDT Re: [connectivity] Frequent disconnects after 8:45 - 9pm Boston http://www.dslreports.com/forum/remark,21065012 honghong322 : Hi Smith, this is my transtat results without my router!

Transceiver Revision: 7.1.254
Vendor ID Code: 4
Line Mode: G.DMT-Mode
Data Path: Interleaved
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 3360 864
Margin (db) 12.0 12.0
Line Attenuation (db) 40.5 18.5
Transmit Power (db/Hz) 14.0 11.0

Thanks]]> http://www.dslreports.com/forum/remark,21065012 Fri, 05 Sep 2008 19:36:09 EDT Re: [connectivity] Frequent disconnects after 8:45 - 9pm Boston http://www.dslreports.com/forum/remark,21063425 Smith6612 : There is a way to get the line stats through the router, but right now, that's the only way. If you want to get the line stats while behind the router, there is a tutorial on this site for you to find.

As for your case Abc, can you post up the transceiver stats as well? Your speed tests might be showing your line is mis-synced.]]> http://www.dslreports.com/forum/remark,21063425 Fri, 05 Sep 2008 15:24:41 EDT Re: [connectivity] Frequent disconnects after 8:45 - 9pm Boston http://www.dslreports.com/forum/remark,21062153 anon : Also, my line test - »/testhistory/1385056/cdc1f .]]> http://www.dslreports.com/forum/remark,21062153 Fri, 05 Sep 2008 11:57:44 EDT Re: [connectivity] Frequent disconnects after 8:45 - 9pm Boston http://www.dslreports.com/forum/remark,21062055 anon : Me too, I live in southern CA and have been having disconnects from around 8:30 AM to about 12:00 PM actually(which is, quite a long time).

Occasionally, every 15-45 minutes, I have a disconnect. This is really annoying and has only been recently happening.]]> http://www.dslreports.com/forum/remark,21062055 Fri, 05 Sep 2008 11:38:40 EDT Re: [connectivity] Frequent disconnects after 8:45 - 9pm Boston http://www.dslreports.com/forum/remark,21061310 honghong322 : Is the only way for me to post line stats to disconnect my router and just have one connection to my Westell?]]> http://www.dslreports.com/forum/remark,21061310 Fri, 05 Sep 2008 09:02:21 EDT Re: [connectivity] Frequent disconnects after 8:45 - 9pm Boston http://www.dslreports.com/forum/remark,21060948 Smith6612 : Can you post up your line stats for us to see? They might show something.]]> http://www.dslreports.com/forum/remark,21060948 Fri, 05 Sep 2008 06:18:03 EDT Re: [connectivity] Frequent disconnects after 8:45 - 9pm Boston http://www.dslreports.com/forum/remark,21060274 Ray56 : That's been happening to me too, I was putting it down to my lousy modem stats, but I could set my watch by it 8:45pm.

I keep losing my IP address too. (I'm in N.Indiana)]]> http://www.dslreports.com/forum/remark,21060274 Thu, 04 Sep 2008 23:58:21 EDT [connectivity] Frequent disconnects after 8:45 - 9pm Boston area http://www.dslreports.com/forum/remark,21060189 honghong322 : Hello guys, I have contacted verizon tech support and they said that my line is fine. What is strange is that during the daytime, when I play games/surf the internet I don't get any disconnections.

Right around 8:45pm - 9:15pm, I will have frequent disconnects for about 1 minute. (Enough to kick me off a game or make a webpage not load) I have noticed that the dsl light will be blinking during this time. I have a Westell 2200.

This has been happening for a a few weeks. Any idea what's going on?]]> http://www.dslreports.com/forum/remark,21060189 Thu, 04 Sep 2008 23:38:45 EDT