B
Premium,MVM
join:2000-10-28 | reply to VTBrendan
Re: ViaTalk Update
That's cool. Of course you don't owe us any of that information, but I appreciate any you can provide or share.
Transparency is almost always good...
-- B
--
In a realm outside causality and function |
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kieranmullen
Premium
join:2005-12-12
Portland, OR
clubs:
 ·Gizmo5
·Skype
·Vitelity VOIP
·magicjack.com
 ·Verizon FIOS
·Vonage
·ViaTalk
·VoicePulse
| reply to ptrowski
For those who like living on the edge, rollercoasters etc. »www.ooma.com/ might look good for $249 which isn't bad for 1 year if unlimited service and If they do last more than 1 year hey no extra fees.  I have 3 providers now. Do I really need one more? hmm... |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs: | reply to ptrowski
I got my invoice, looks like I went up $3.64 this month. |
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B
Premium,MVM
join:2000-10-28
| said by ptrowski  :I got my invoice, looks like I went up $3.64 this month. Went up to $3.64 from $3.45, or went up by $3.64?
-- B
--
In a realm outside causality and function |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:
·VOIPo
 ·Metrocast Communic..
 ·AT&T DSL Service
·ViaTalk
| said by B :said by ptrowski :I got my invoice, looks like I went up $3.64 this month. Went up to $3.64 from $3.45, or went up by $3.64? -- B Up by $3.64 |
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mogulman
Premium
join:2002-09-09
Parker, CO
·ViaTalk
·Comcast Digital Vo..
·Comcast
| said by ptrowski :said by B :said by ptrowski :I got my invoice, looks like I went up $3.64 this month. Went up to $3.64 from $3.45, or went up by $3.64? -- B Up by $3.64 So your fees are $7.09 ?? Wow!!! |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:
·VOIPo
·Metrocast Communic..
·AT&T DSL Service
·ViaTalk
| said by mogulman :So your fees are $7.09 ?? Wow!!! Here is how it comes across. The increase was on the second bill. I assume it is the taxes. The month before it was $22.95
Description : Phone Service
Total : US $3.45
Payment Method : Visa
Description : Phone Service
Total : US $26.59
Payment Method : Visa
--
"A religious war is like children fighting over who has the strongest imaginary friend."
Have you been touched by his noodly appendage? »www.venganza.org |
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psevge
Premium
join:2004-08-28
Santa Clara, CA
| For California (I am on the annual package, month-to-month should not be very different), this is what I got,
per month fee,
Regulatory Recovery Fee $1.97
E911 Cost Recovery Fee $1.48
Total: $3.45
per year fee
CASF $0.54
CA High Cost Fund A $0.28
Telecommunications Relay Service Surcharge $0.43
Universal Lifeline Telephone Service Charge $2.47
CA Teleconnect Fund $0.17
State High Cost Fund $0.54
E911 Tax $1.10
P.U.C. Fee $0.39
FUSF (VoIP) $14.80
Total: $20.72 |
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VTBrendan
Viatalk
Premium,VIP
join:2005-06-27
Clifton Park, NY | Hi,
Can you send me your VT number so I can check on that? That $1.48 should be $.48
-Brendan |
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psevge
Premium
join:2004-08-28
Santa Clara, CA | I got that amount as a response to a ticket. I have sent you the ticket ID via PM. |
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cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN
| reply to ptrowski
Just got my final invoicing for September:
Thu Sep 11 05:15:59 UTC 2008 Regulatory Recovery Fee $3.45
Wed Sep 17 05:00:21 UTC 2008 Renewed package [4184 - VTUnlimited] - 1 Month $22.95
Wed Sep 17 05:07:04 UTC 2008 Sales Tax $1.73
Wed Sep 17 05:07:05 UTC 2008 FUSF (VoIP) $1.70
Wed Sep 17 05:07:05 UTC 2008 Telecommunications Relay Service Surcharge $0.03
Wed Sep 17 05:07:05 UTC 2008 E911 Tax $0.70
So not only do I still not have my referral discount (3 * 10%) showing up that was suppose to be in place months ago, but now it looks like I'm being charged twice for fees for an extra $4.16. Even if the double fees were a "mistake", my "savings" is a increase of $.71. I'm happy to announce that every month I continue to get more and more frustrated with ViaTalk's billing department.
Plus, why is is there sales tax on a service where the company has no physical presence in my state? |
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johnzprecisi
join:2007-09-05
Elma, NY
| reply to ptrowski
I just received this email charging my credit card one cent. All my fees are paid up anyone have an idea what this is about.
========= GENERAL INFORMATION =========
Merchant : VIATALK
Date/Time : 17-Sep-2008 01:16:13 AM
Transaction ID : xxxxxxxxxx
========= ORDER INFORMATION =========
Invoice Number : xxxxx-xxxx
Description : Phone Service
Total : US $0.01
Payment Method : Visa |
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dcurrey
Premium
join:2004-06-29 | Log into the CP and clink on transactions. You should see what it was.
This happened to me also. Only for $0.10. They seem to think I called Afghanistan. Not to much trouble getting it resolved. |
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VTBrendan
Viatalk
Premium,VIP
join:2005-06-27
Clifton Park, NY
| Hi,
What we believe this to be is a uncompleted call, not beginning with a 1, of an incorrect number of digits, that would if the proper length be an international call (or something like this? I got a brief explanation) billing out at an international rate (likely while nothing other than an error message is being played back by the upstream provider). Shoot support an email or a call, or PM me and I'll take care of it for you personally. This issue is already resolved in our new platform.
-Brendan |
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hoolahoous
join:2004-08-25
Red Valley, AZ | reply to ptrowski
So I am confused. Do people with annual plan get to see the lower fee or not ? I got charged standard $3.45 this month too.
506120 Fri Sep 12 07:46:57 UTC 2008 Regulatory Recovery Fee $3.45 ---- |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs: | I thought it would be once you renew but could be wrong. |
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Russell_
join:2006-04-06
| reply to hoolahoous
What lower fee? Maybe I've missed it but if there has been a single instance of a lower fee, I'd love to hear it since all I've seen (I must admit, I've not read every single post in every thread) are reports of increases in fees. Also, remember if, on the average, fees were going to go down it would not have made business sense for VT to switch to this billing system.
--
Russell |
|
B
Premium,MVM
join:2000-10-28
| 1. I thought ptrowski's fees had already more than doubled.
2. I haven't seen any reports of net-lower fees either.
3. I don't think they switched billing systems primarily in order to implement new tax breakdown, but I could be wrong. So I don't think "business sense" is really the issue; they don't claim to be changing fees again for revenue reasons. The implication, I think, is that their total revenue should not change at all in aggregate.
4. VT has represented or implied that all of its fees, old and new, were entirely necessary and passed on to governments and agencies. Whether one takes that as gospel or not is another story. So one would think that the new billing method should make things crystal clear to each user, but I don't think it's working out that way.
5. There's really no way for us users to tell unless lots of people come by to report their new fee totals. It's a lot easier to simply either trust or distrust what Brendan says. Pick your poison. Personally I believe what he's written, even if I still don't understand the basis for the various baloney fees.
-- B
--
In a realm outside causality and function |
|
ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:
·VOIPo
·Metrocast Communic..
·AT&T DSL Service
·ViaTalk
| reply to Russell_
said by Russell_ :What lower fee? Maybe I've missed it but if there has been a single instance of a lower fee, I'd love to hear it since all I've seen (I must admit, I've not read every single post in every thread) are reports of increases in fees. Also, remember if, on the average, fees were going to go down it would not have made business sense for VT to switch to this billing system. I did ask why my monthly $3.45 was not $2.45. I was told it was for the prior month and the next invoice should show the reduced monthly fees that are charged separately.
--
"A religious war is like children fighting over who has the strongest imaginary friend."
Have you been touched by his noodly appendage? »www.venganza.org |
|
CajunWon
join:2005-12-30
Cary, NC
·ViaTalk
| My guess
the new system allows them to more easily segregate fees such that the State fees can be paid directly to each state, rather than apportioning. $1 of the State fee is already collected within the $3.45, therefore the $3.45 fee is reduced by $1+.
Any way you look at it -it is a fee increase measured by your state and applicable sales tax. |
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