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This is a sub-selection from Idiots

cahiatt
Premium
join:2001-03-21
Smyrna, GA
reply to hopeflicker

Re: Idiots

said by hopeflicker:

They should flag accounts when a bill/usage gets to a certain point. This will force users to call in and inquire about no access, but they wont do this. They just want your money.
I agree and feel there is a responsibility on both parties. Firstly the users should, as others have mentioned, read and understood their contract.

I would expect a check every day or two on the online account would have revealed an issue to the account owner before it got out of hand.

I also recall that most cell companies have a credit limit when you open an account which determines how many lines you can get and under what plan. Seems logical that same limit would apply to usage.

At the very minimum you should get a courtesy call or SMS message indicating something is up when your usage is double or more the normal amount. Credit card companies do it all the time.

But $20k to send a gig of data? ATT can rot in hell for that one. I would have thought $300 was out of line.


meister_sd
Premium
join:2006-01-29
La Mesa, CA
kudos:7
said by cahiatt:

I would expect a check every day or two on the online account would have revealed an issue to the account owner before it got out of hand.
Most roaming done outside the network won't show on your bill until the roaming partner submits the bill, which can take a month or two. That's why when you login to your ATT account to check your data usage, they usually say something like "it can take up to 24 hours for data usage to be viewed".. Something like that.

st7860

join:2004-05-13
San Francisco, CA

1 recommendation

said by meister_sd:

said by cahiatt:

I would expect a check every day or two on the online account would have revealed an issue to the account owner before it got out of hand.
Most roaming done outside the network won't show on your bill until the roaming partner submits the bill, which can take a month or two. That's why when you login to your ATT account to check your data usage, they usually say something like "it can take up to 24 hours for data usage to be viewed".. Something like that.
funny how they can authenticate a simcard/home location register in real time, but it takes 'longer' to count the usage.