[northeast] FiOS Upgrading from 5/2 to 10/2 Without Being Accoun in Verizon Fiber Optics http://www.dslreports.com/forum/r21068033 en Tue, 15 Dec 2009 01:25:57 EDT Tue, 15 Dec 2009 01:25:57 EDT Re: [northeast] FiOS Upgrading from 5/2 to 10/2 Without Being Ac http://www.dslreports.com/forum/remark,21068294 FDM80 : I called on behalf of my parents to get them the free upgrade from 5/2 to 10/2. You do not have to subscribe to any other services. They will try and offer you other services though. You can just say no thanks.

I will warn you of one thing though, after the change, keep a close eye on your bill. It is very easy for them to take a free upgrade in speed and accidentally charge you as if you purchased a faster tier, or are on the month to month price ($50.99) instead of the yearly contract price ($42.99).]]> http://www.dslreports.com/forum/remark,21068294 Sat, 06 Sep 2008 13:41:26 EDT Re: [northeast] FiOS Upgrading from 5/2 to 10/2 Without Being Ac http://www.dslreports.com/forum/remark,21068196 JohnA :
No other services, no catches. At the top of your phone bill, under the page # is your phone # + 3 extra digits. If they ask if you have authority to modify the service, tell them yes, and give them that 3 digit #. They use it as a security check.]]> http://www.dslreports.com/forum/remark,21068196 Sat, 06 Sep 2008 13:18:07 EDT [northeast] FiOS Upgrading from 5/2 to 10/2 Without Being Accoun http://www.dslreports.com/forum/remark,21068033 Ragnaloki : I just learned that Verizon is supposedly offering "upgrades" for customers who call and ask for them after checking the wikipedia page for FiOS. I thought maybe someone could help answer a couple of questions so I don't go into the conversation completely unaware about how the upgrade works.

My mom is the one who is the FiOS account holder and pays for the service, but she hates talking to customer service reps.

Can I -- as her son -- call and ask for the upgrade? We have the had the 5/2 plan since August 2006, and as I understand it we would be going to the 10/2 plan if we ask for an upgrade. I understand we would be paying $3 more a month for the 10/2 plan, but will they make us subscribe to any other related/miscellaneous services to get the upgrade? Any "catchs" to all this? We have Verizon as our telephone provider, but we don't have FiOS TV.

We're in Northern Virginia.
Thank you for your time.]]> http://www.dslreports.com/forum/remark,21068033 Sat, 06 Sep 2008 12:33:57 EDT