yankees3
join:2008-09-07
| Slow OOL Speeds
I need some help with my connection speeds. If I'm not mistaken the standard OOL speed is 15000 kb/s down and 2000 kb/s up but my average speeds are usually like this
and I have never had a download speed of over 8000 kb/s (this is having tested my connection at different times of day as well) . Thanks for any help. |
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yankees3
join:2008-09-07 | I forget to mention I have a SB4200 modem, and a Netgear WGR614v6 router (firmware 1.0.11; I got this router free with OOL) if it makes a difference |
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La Luna
Surviving Ashraful
Premium
join:2001-07-12
Warwick, NY
clubs: | reply to yankees3
Have you checked your signal levels?
»Optimum Online FAQ »How can I check out my signal levels? |
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yankees3
join:2008-09-07
1 edit | Downstream
Frequency 603000000 Hz Locked
Signal to Noise Ratio 34 dB
Power Level -15 dBmV
Upstream Value
Frequency 28000275 Hz Ranged
Power Level 56 dBmV |
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Thinkdiff
Premium,MVM
join:2001-08-07
Bronx, NY
| I'm surprised you're connected at all. The signal levels are right on the edge of the optimal range.
How many splitters are before the modem? Try moving the modem to the first splitter on the line or directly to the main line and test the signal levels again. |
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Tursiops_G
Technoid
Premium,MVM
join:2002-02-06
Norwalk, CT
clubs:
 ·Optimum Online
4 edits | reply to yankees3
Your Downstream and Upstream Power Levels are at the Borderline Specs for your service... 
Receive: -15dbmV to +15dbmV
Transmit: 30dbmV to 55dbmV
Check ALL of your Cable connections from the Grounding Block (where the Cable Drop connects to your house), up to the Modem itself... Look for any Loose or Corroded connections, or Damaged Coax Cable... Also, How many Splitters do you have between your Cable Drop and the modem?
(Edit): Tag-Teaming with Thinkdiff  
-Tursiops_G.
--
If You're Unsure, "RTFM"... If You're SURE, "RTFM" Anyway. |
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yankees3
join:2008-09-07
1 edit | Ok, thanks for the help...so are you guys sure it's only the modem or may it also be that my router is too old?
Edit: Sorry I don't know much about this stuff... I believe the splitter my modem is connected to is like this (it's not exactly this model)
»www.summitsource.com/images/prod···4G00.jpg
The top level with 2 slots is empty on the left but not the right.
On the bottom the first is the modem, and the next two are for cable boxes. |
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Tursiops_G
Technoid
Premium,MVM
join:2002-02-06
Norwalk, CT
clubs:
·Optimum Online
| If I understand correctly, your Splitter is mis-wired...
The Cable Line that comes into your house should connect to the MIDDLE ("IN") of the 3 connectors at the Bottom of the splitter, and the rest ("OUT") should connect to your Cable Boxes and Modem...
Also, If you are Only using 3 of the 4 Output connections on that splitter, I'd recommend replacing that 4-Way splitter with a 3-way unit (you should be able to get one for FREE at your Local Cablevision Walk-In Center), and connect the Modem's cable to the Output connector marked "3.5dB", rather than using a 4-Way Splitter with One Unused (Un-Terminated) Output... 
HTH,
-Tursiops_G.
--
If You're Unsure, "RTFM"... If You're SURE, "RTFM" Anyway. |
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yankees3
join:2008-09-07
1 edit | Alright my modem was not connected to the input line. So I should switch them and that would fix my problem? Also switching the lines between the cable box and modem should not mess anything up, right?
Also this splitter is in the house and connects outside (if that info is needed) |
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Ken Peterson
Premium
join:2000-12-08
| reply to yankees3
Ideally you should only have a splitter for as many devices as you need to support. You mentioned you had two TVs and the cable modem. You should have a 3-way splitter, one that splits the signal 3 ways, one per supported device. Usually one leg of a 3-way splitter has a 3.5 dB loss, the others have 7 dB loss. The ideal would be to put the cable modem on the 3.5 dB leg, and the TVs on the 7 dB legs. This gives the cable modem the most pristine signal.
The illustration above would be if you only shared the cable modem with a single TV. |
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yankees3
join:2008-09-07 | I'm sorry I forget to mention that their is a satellite box connected as well, so there is only one slot left open out of the five. |
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Tursiops_G
Technoid
Premium,MVM
join:2002-02-06
Norwalk, CT
clubs:
·Optimum Online
3 edits | You Must *Never* connect a Satellite Receiver Box's TV Output directly into the *Same* cable line for your Cable TV/Cable Modem service...
Doing so will Definitely cause problems with your Cable TV and Modem service, as well as possibly causing similar Problems for your Neighbors that may Also have Cable TV/Cable Modem Service... 
If you want to have BOTH Cable TV and Satellite TV service available on your TVs, You will need to install "A/B Switches" at the Inputs of each of your TVs, and connect both the Cable TV lines and Satellite Receiver lines to them, which will allow you to individually select one or the other at Each TV, while NOT "Cross-Connecting" them...
(Edit): If your TVs have Composite/Component, S-Video (and Audio), or HDMI inputs, You can also connect your Cable Boxes to them that way, and then just connect the RF Coaxial (Channel 3) inputs of your TVs to your Satellite Receiver outputs, and select either input from your TV's Remote Control...
-Tursiops_G.
--
If You're Unsure, "RTFM"... If You're SURE, "RTFM" Anyway. |
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yankees3
join:2008-09-07
2 edits | So are you saying that if I have a cable box hooked up with my tv's component cable then it does not need to be hooked up with the splitter in the house?
Edit: Alright now I know for sure that extra line wasn't the satellite...there are two cables (one white, one black) running out of my 4250 HD box. |
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yankees3
join:2008-09-07
1 edit | Sorry for the late update, everything seems fine with the connections, but I was wondering can the problem be rooted in the modem itself? I mean it still works, however I remember when I first installed OOL the original modem they gave did not work and I had to return it back to get a new one. |
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jaa
Premium,MVM
join:2000-06-13
2 edits | It could be the modem, but if you signals are still poor it is most likely a signal problem.
When you say "it is connected outside" is there also a splitter outside? |
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frdrizzt
join:2008-05-03
Farmingville, NY
·Optimum Online
| reply to yankees3
Although it's not holding you back based on those speeds you got, I would get a new modem that has a 100 mbps ethernet port. Any modem they now distribute has them. I'm pretty sure the 4200 is locked in at 10 mbps. Either that, or every one I've seen "recently" had a 10 mbps router port connected, so I'm more inclined to think the former. |
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KenDogg
join:2001-06-30
Bellport, NY
1 edit | All the 4200's I've owned are 100 mbps WAN.
To the OP: If you can connect your modem to the outside line coming into the house, and perform a speed test there, this may help you diagnose whether or not it's a signal issue. It appears it is indeed a signal issue, however, I've had modems working just fine at -19db / 56db . But that's really very borderline. |
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Ken Peterson
Premium
join:2000-12-08
| reply to yankees3
said by yankees3 :Sorry for the late update, everything seems fine with the connections Did you test the signal levels again? |
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Agent Smith
join:2008-07-07
New York | reply to yankees3
Repost the signal levels here Also Bad signal levels can cause your connection to be good one day and bad the next. |
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yankees3
join:2008-09-07
| reply to yankees3
Downstream Value
Frequency 603000000 Hz Locked
Signal to Noise Ratio 33 dB
Power Level -13 dBmV
Upstream Value
Frequency 28000292 Hz Ranged
Power Level 54 dBmV
Still bad?
Speakeasy speedtest results:
7457 kb/s download
1592 kb/s upload
Thank you for all the input. |
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