jpheather
join:2003-05-09
Pasadena, CA |  reply to Zak_D_H
Re: updated port 25 removal instructions?
Thanks so much! You guys are great!! |
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Zak_D_H
Premium,VIP
join:2007-01-04
Salt Lake City, UT
 ·Qwest.net
1 edit | reply to dslx_gm
I had already pulled up the account. It is one of our networks where Port 25 cannot be opened by the customer. I have already opened a ticket to have port 25 opened on the account. It is the same network where we have trouble offering speeds faster then 1.5mb with ATT even if the customer qualifies for faster service. |
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dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA | reply to jpheather
If I remember correctly, there are some instances/networks where port 25 can not be disabled. If you send over her account information I would be happy to take a look.
Thanks |
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jpheather
join:2003-05-09
Pasadena, CA | reply to dslx_gm
George,
I was there and it was greyed out so it couldn't be changed.
Are there certain types of accounts where you can't use it?
Thanks,
Julie |
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dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA
| reply to jpheather
Hi Julie,
The port 25 filter removal is included as part of the firewall tool inside the Member section of our site. You can select the Manage Firewall link under the Internet tab once logged into the Members section. From there you should be able to un-check the port 25 filter.
Thanks
--
George
General Manager
DSL Extreme
Will work for reviews.  |
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