dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA
| Google Apps Update Thanks for helping keep everything organized sashwa  . I am sure I speak for all of the members of the forum when I say that your involvement is greatly appreciated.
Though I have mentioned it in some of the other threads, I will provide a quick up here as well for everyone’s benefit. Mid last week we started the dual deliver process. Dual deliver works by delivering messages to both the new platform and the legacy platform. This is done to ensure that clients have time to update their settings on their mail clients and make the transition for an end user relatively seamless. Shortly after the change we saw a rise in the queues for our legacy platform. This was due to the new platform forwarding all mail to the legacy platform. Since the mail was now all coming from the same source IP (the new platform) the high level spam filtering on the legacy platform which filtered mail on a global level now could not be utilized. The legacy platform had to therefore process and deliver a much higher amount email. This caused the queues to rise and caused a delay in some messages from being quickly processed and delivered on Wednesday. Although the platform functioned properly, in order to take advantage of the dual delivery process we needed to make some adjustment in the process. As I explained above, dual delivery is necessary as it allows mail to be delivered to both platforms and doesn't require everyone to change their settings at one time. Spreading out the migration by utilizing dual delivery makes the transition process easier. In order to implement the proper changes, on Wednesday afternoon we re-pointed new mail directly back to the legacy platform.
After much testing Wednesday we enabled Postini spam filtering for DSL Extreme email accounts on Thursday. IKANO is one of Postini’s largest clients and has a great deal of experience with Postini who subsequently is now part of Google and is used in conjunction with the Google Apps platform. The mail was pointed from Postini directly to our mail servers which allowed us to monitor the load on the legacy servers. The Postini filtering performed extremely well and helped significantly reduce the load on our system.
On Friday we then turned dual delivery back on and began routing messages through the new platform. Since Friday morning, mail as been routing through the new platform which has perform extremely well. We then started the migration process to transfer clients mail from the old platform to the new platform on Friday afternoon. As of this afternoon we are about 1/3 through the migration.
On Monday we anticipate starting to announce the new platform to clients whose mail has been migrated. We will also put live the option to login to the new webmail platform for all clients. At that time all clients can update their settings and start using the new platform. If your mail has not been migrated up to that point, it would be migrated within the next week or so depending on how long the migration takes.
Thus far everything has gone extremely well for a large migration such as this. Kudos for our operations team and the Google team for working hard to make everything extremely smooth! We look forward to putting the new platform fully live tomorrow and having all of our clients move to it in the upcoming weeks.
I mentioned above that we will be temporally using the Postini filtering platform to help overcome the limitation with the legacy servers. Although the filters have proven to be extremely reliable and I haven’t seen any false positives, if a client would like to login to check their filtered messages they can do so by going to »login.postini.com. From there you will login with your username@dslextreme.com. Please note that three valid (non spam) messages must be received by an account before you can login to Postini. As I mentioned this is a temporary solution that will be used while dual delivery is turned on. Since Google Apps has the spam filtering in conjunction with Postini built into the interface that works extremely well, that extra step will be disabled once dual delivery and the old platform has been turned down.
Thanks for your continued support!
Thanks
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George
General Manager
DSL Extreme
Will work for reviews.  | |
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TE
I must crunch
join:2006-05-07
Brea, CA
clubs:
1 edit | Re: Google Apps Update Thanks George and Thank you Sashwa.
George, I just tried to check my four DSLX E-mail accounts at »login.postini.com/ and was only able to login to one. Looks like I'll have to wait to receive more mail before I can login to check the three.
Anyway, I wanted to report that it is catching legit messages. Specifically, one from a family friend who is @roadrunner.com. I'm going to use the 'Junk Email Settings' link and disable Postini filtering. If this was going to be long term, I'd configure the white list or adjust the filtering options but from your post I think it's only for the short term.
Edit: Make that two legit messages. The other one from @Cox.net | |
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dickmead
join:1999-08-22
Pasadena, CA | I already have existing gmail accounts with the same usename as 2 of my dslx accounts. Has your move just given me a headache?
How do I address this little issue? | |
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TE
I must crunch
join:2006-05-07
Brea, CA
clubs: | Re: Google Apps Update Shouldn't be a problem as your domain will stay the same.
you'll have something@gmail.com and something@dslextreme.com.
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| | dickmead
join:1999-08-22
Pasadena, CA
 ·DSL EXTREME
| Re: Google Apps Update Well maybe so, and maybe not.
I used the web mail interface and see items in the inbox. Using Apple Mail (Leopard) I see nothing when I use either the old dslx or the new gmail servers.
I enabled imap under my dslx usename on gmail.
Now do I use my old dslx passwords, or my current gmail passwords.
They were obviously different.
The mailbox nicely goes offline. Not too useful.
If I hear I have to delete and recreate accounts, I won't be happy. | |
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TE
I must crunch
join:2006-05-07
Brea, CA
clubs:
| Re: Google Apps Update Are you using POP3 on any system? If so, if you haven't told it to 'keep a copy on the server' you will not have any message on the server that has already been downloaded using POP3.
Your passwords should be the same unless it doesn't meet Google requirements. Someone correct me if I'm wrong... Min length - 8 chars... | |
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| | | | dickmead
join:1999-08-22
Pasadena, CA
·DSL EXTREME
| Re: Google Apps Update All IMAP. Messages on the web mail inbox are still there.
I try to set up the Apple Mail mailbox, when I give it the login info
username@dslextreme.com and the password, it attempts to login,
but fails. Yes, I am using the right name and password, just as used to login to the web mail.
Yes, I am using imap.gmail.com and smtp.gmail.com and the steps as outined in the frugal help.
The mere fact I have to do anything at all is unacceptable. DSLX should have made all changes transparently to the user. | |
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dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA
| Re: Google Apps Update Dick -
I have done some extensive testing on your main account and was able to replicate the issue. I tested with one of your secondary usernames and was able to connect via IMAP without any issues. It appears there is an issue with your primary username authenticating via IMAP. I will need to escalate the issue with our operations team. I will follow up with you tomorrow. In the meantime you can continue to use webmail or our old servers.
Thanks
--
George
General Manager
DSL Extreme
Will work for reviews. | |
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| | | | | | dickmead
join:1999-08-22
Pasadena, CA
·DSL EXTREME
1 edit | Re: Google Apps Update said by dslx_gm :Dick - I have done some extensive testing on your main account and was able to replicate the issue. I tested with one of your secondary usernames and was able to connect via IMAP without any issues. It appears there is an issue with your primary username authenticating via IMAP. I will need to escalate the issue with our operations team. I will follow up with you tomorrow. In the meantime you can continue to use webmail or our old servers. Thanks It's working now, finally. Thank you. | |
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