| Gaming and DSL So ive been looking into trying Roadrunner again for online gaming purposes, with my GWI DSL I always get a horrible lag/delay while playing, pings are ok and stable but theres a delay as if I was playing with 5 times the ping. SO I requested some tracerts in the RR forums on here, results were ok, they use better backbones such as level3 but routing was a little weird, anyhow I did a trace today on my GWI DSL to a server I play on and as you can see in the picture I now go through Roadrunners backbone?
Anyone else seeing the same thing on certain IP's? If I grab a differnt IP it then goes through another backbone. |
| reply to astokes
Hi. You know me; I am CEO of GWI. What you might not know is that I am an avid (obsessive) gamer. I understand well the total suckiness of lag. A lag spike can ruin your evening and effect your ratings for weeks to come. We work really hard to keep latency down because we understand that people have choices for broadband and voice providers, we are up against the big companies and we don't naturally have the highest name recognition. Our natural markets are Maine & NH businesses and sophisticated consumers who know enough about technology to know about us. Among that market uptime, latency, jitter and path length is important.
If you find you are suffering from latency, jitter or path length issues, please contact Support. We consider those actionable items and will work hard to fix them. As I know you are aware, some times the problem is internal to the customer's premise wiring. However, we will work with you to diagnose and fix those problems. We believe that such willingness is a reason some people chose us.
To keep the above quality metrics under control, throughout our network in Maine and NH, we run QoS. We run links well below capacity. We work to keep our paths short. We constantly monitor network performance.
To keep latency, uptime, jitter and path length down on external connections, we use three separate full gigabit/sec links to the Internet. We re-evaluate the uplink providers we use on a quarterly basis. As you noticed, just last week we dropped Cogent and replaced them with TWC. Our current other two providers are Qwest and Globalnaps. There are two reasons that we added TWC. First, they have a unique path out of the State through up-state NH to Rochester, NY. This improves redundancy. Second, as a frankly marketing move, it allows us to say we have all their connectivity, plus Qwest and GlobalNaps.
We connect to Qwest and GlobalNaps directly in the greater Boston area. Our network extends down into Massachusetts for those connections. In that way, the map another poster showed is somewhat misleading. It is possible that a trace when from Portland to Boston via Rochester, but only if (given the speed of light) it was actually a shorter path.
regards,
Fletcher
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| The TWC routing is pretty weird though, in my trace above it heads off to NY then back to Boston then off to NY again adding about 10ms to the trace, not bad I know but could be better, I guess its because they peer with Level3 in Boston.
As far as my issue with Lag im lost to what is causing it, traces look fine, line stats are excellent and internal wiring has no issues, could be jitter I dont know.
Thanks for the reply though its good that you can touch bases with your customers here. |
