Kelex
join:2007-08-29
Layton, UT
| [Connectivity] Professional Installation?
I know its a requirement that they charge you the $50 setup fee but I already have a cable modem and a lot of cable hookups to choose from in the house I am renting. i have setup a truck roll for a tech to come do the 'install' (plugging in my modem and activating service) but I figured I would try on my own since the install cannot be done until the end of the week on Saturday.
I plugged my SB5101 Surfboard modem I own and it only gets the Power LED and receive LED flashing. I called Comcast to see if they had to do something but the CSR said that he cannot do anything unless my modem can communicate with their servers but once it can he can just do the setup.
Anyone know what I can try to do to get my modem to work right? I live with 3 other college aged guys who all have at least one online class. Not having internet is killing us.
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Intel Core 2 Duo 2.66ghz OC'ed to 3.4ghz stable :: 4GB WinTec RAM :: MSI Factory OC'ed NVidia 8600GTS 256MB ::
Asus P5B Deluxe :: Apevia blue LED case :: Lite-On 20x Dvd Burner :: Comcast 6mbp/s HSI and HD-TV user
Net Neutrality Advocator |
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EG
The wings of love
Premium
join:2006-11-18
Union, NJ | Your line may be disconnected at the tap.
Can you get any T.V. reception ?
There may be a trap installed which would also need a CC tech intervention.
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Let us never forget 9/11..... |
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Chaldo
join:2008-03-18
West Bloomfield, MI
1 edit | reply to Kelex
If you get TV reception then put in the cable wire into modem power it up call comcast tell them you need to turn it on aka tell them your MAC so they can get you in the system..
EDIT: DELETED FEEL WRONG POSTING THIS... |
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Kelex
join:2007-08-29
Layton, UT
| Ill see what kind of signal I get when I plug in a TV when I get home. The tech said that same thing about some kind of block, said he couldn't tell what needs to be set up since my box wasn't showing up at all on their systems.
Where would this tap/box be? Should I just follow one of my cables out and see where they end up? |
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Chaldo
join:2008-03-18
West Bloomfield, MI
2 edits | reply to Kelex
DELETED: Feel wrong posting this |
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EG
The wings of love
Premium
join:2006-11-18
Union, NJ | I see some bad advice being given here..
Cable tampering of any type is a federal rap..
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Let us never forget 9/11..... |
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Chaldo
join:2008-03-18
West Bloomfield, MI
1 edit | reply to Kelex
Yeah thats why I said do at your own risk lolol.... IF this is against the forum rules just tell me ill delete it?
but think about it hes actually paying for the service lol |
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jabuqua
join:2004-10-10
Beverly Hills, CA
| reply to Kelex
Don't know what was said as he already deleted but paying for service doesn't give somebody permission to tamper with private property.
To the OP:
If it makes you feel any better, the "professional" install is usually $99 but they rarely charge that and give the $50 discount.
If you already have TV service then try using another outlet as that one seems to be getting zero signal. If you do have TV service but never had internet, then a tech needs to remove the filter as was already suggested by EG. Waiting sucks but with back to school season you're gonna have to exercise some patience and wait for your turn.
Keep us posted... |
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Panthergm
join:2004-03-22
Salt Lake City, UT
| reply to Kelex
Hey,
If you tv works but your internet does not work then there is a trap on your line blocking the data. You MUST Wait for comcast to roll a truck out, as it was allready said you can not remove it yourself as its tampering with private property. I know comcast down here in salt lake is famous for missing appointments. (4 Hour Windows) Also how many outlets are in your house? (Just Curious) Anyway I know its not the answer you wanted I have been there myself and it sucks waiting. as I spend 4-6 hours a day on the net reading and shopping, work etc. I hope this helps, let us know what happens.
Goood Luck!!!! |
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MadMANN
Premium
join:2005-08-19
 ·Comcast
| reply to Kelex
Just because the modem can't communicate with the CMTS doesn't mean that there is a trap on the line. The OP stated that he has "a lot of cable hookups to choose from in the house". Because of that, there is a high possibility that there is a high value splitter or series of lower value splitters that are creating a return problem.
I like how some think that cable installers do nothing but "plug things in". Pfft. I wish. If an installer has one job a week where all he has to do is connect at the tap and install a device without having to rearrange splitters or replace something, he would either be lucky or a slacker. |
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Chaldo
join:2008-03-18
West Bloomfield, MI
| MadMANN is right and they don't put a filter for internet, the only way they put a filter is if you order internet and they want to block cable, or limited channels etc. They don't put a filter for internet because the modems MAC has to be in there system for the node to accept the modem and get it online.. thus not needing a filter.
Just wanted to say that. |
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MadMANN
Premium
join:2005-08-19
·Comcast
| said by Chaldo  :MadMANN is right and they don't put a filter for internet, the only way they put a filter is if you order internet and they want to block cable, or limited channels etc. They don't put a filter for internet because the modems MAC has to be in there system for the node to accept the modem and get it online.. thus not needing a filter. Just wanted to say that. There is a possibility that there is a high pass or WHP filter on the line that would attenuate the return path. Some systems prevent ingress by trapping the return at homes who do not have 2way services. I am saying that isn't the only possibility and the point was that a tech should just be dispatched to do the installation correctly. |
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Panthergm
join:2004-03-22
Salt Lake City, UT
| reply to Kelex
My Bad, Sorry Guys. THe last comment makes sense that they might put one on there for some reason that makes it so it cant send back. Yes the ISP Must Have the mac in their mac table in order for the modem to go online or it gets the wallgarden. but from what hes saying he cant even get it to load the sign up page at all that you get if a modem isnt provisioned. A Modem can still communicate with a CMTS even if it is not provisioned. If I remember right when I have expierenced that I cant get a data signal for a modem it is the power light will go solid and the recive will either go solid or blink but thats all. but seems like the modem is unable to sync and the light will just blink (Motorola Surfboard Modems). I just on the filter part dont know why they would use the one that ultimately blocks the data yet allows the TV signal through. is this a house or apartment? if its a house go outside and follow the line from the box on your house to where it comes into the inside of the house and the first one if possible try hooking it to that one and see if it will sync there. This is just a idea to try. If its an apartment then I wish you good luck on tracing it because its hard to know how apartments are wired. One Again my apologizes to the other forum members I did not mean to offend anyone. |
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EG
The wings of love
Premium
join:2006-11-18
Union, NJ
1 edit | reply to Chaldo
said by Chaldo :but think about it hes actually paying for the service lol So what... How does paying for a service give one the right to tamper with private property ? 
[EDIT]
I see that this was already stated, but I'll leave my comment as reinforcement is a good thing.
[/Edit]
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Let us never forget 9/11..... |
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EG
The wings of love
Premium
join:2006-11-18
Union, NJ
| reply to Chaldo
said by Chaldo :They don't put a filter for internet because the modems MAC has to be in there system for the node to accept the modem and get it online.. thus not needing a filter. Just wanted to say that. Guy. A node is nothing more than a media converter...
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Let us never forget 9/11..... |
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Chaldo
join:2008-03-18
West Bloomfield, MI | Yeah I mean when the mac is verified the node connects to his modem and sets ip etc and goes online.. |
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EG
The wings of love
Premium
join:2006-11-18
Union, NJ
4 edits | The node (media converter) is always connected to a modem unless the connection has been *physically* severed.
I think that you may be referring to the CMTS and the DHCP server there guy..
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Let us never forget 9/11..... |
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Chaldo
join:2008-03-18
West Bloomfield, MI | yeah man i suck at explaining things i mean yeah the node is always connected im saying if the mac is on their system he can connect to the internet. |
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EG
The wings of love
Premium
join:2006-11-18
Union, NJ
1 edit | o/k. Good night sir !
I must retire for the evening now !  |
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Panthergm
join:2004-03-22
Salt Lake City, UT
| reply to Kelex
Morning Guys,
I havent been an active forum poster here before but this is a fun topic to talk. I am not meaning to offend anyone so if I do please let me know. If there is a trap on the line or something wrong with the line in general the DHCP and CMTS can Not Communicate with your modem in most cases. The Modem Operates the same as a computer on a LAN Ulitmately your modem recives an ip address from a DHCP Server at the CMTS Via that nice little Piece of Coax cable coming out of your floor or wall. its of course a private ip exlusive to comcasts or respective carriers network. I dont know if its nationwide or just in your service area, state, city, etc. but if you can not get your modem to fully sync with the CMTS your lights beyond send or recive will not go solid. Hence you will not even get a signal from the DHCP atempting to assign your modem an ip address. Actually I think in order to even get an ip from your DHCP server it needs the online light to go solid. if that last and final light wont go solid it will not go online. (Motorola Surfboard Modems) But As I said before there it sounds like he cant even get his first 3 lights to go solid. Hence why I believe there is something psycally Impeding the modems ability to communicate with the CMTS. Chaldo yes your right if his mac is on their system yes he can get on the internet. but if it isnt you will still recive a valid ip on your computer or router via comcasts DHCP server. (Not the same ip as the cable modem) when you get that ip address it gives you the ability to open a web browser and sign up via wallgarden. once registration is completed the modem reboots and your online. (Thats how its suppose to work anyway) (I Believe) I apologize if I am wrong and welcome corrections to what I am saying this has just been my expierence. EG about the node yeah I agree, that Node is the fancy big thing on the pole in your neghiborhood that several cable lines connect too. I believe its fiber to the node then coax from there to your home. (Hence I think why cable is called a Shared media) The Node should allways have a data signal going to it as long as your in a coverage area. (Unless your neghibors net is out too) then theres a bigger problem. I still there is something beteween his house and the tap if he cant get his modem to sync off the first drop in his house. Just my 2 cents. anyway Sorry again if I offended anyone as I truly did not mean too and welcome any corrections if I am wrong. |
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