daveinpoway
Premium
join:2006-07-03
Poway, CA
| reply to rcnman
Re: [Connectivity] Horrible slowness at night -Somerville, MA
Yes, strange things can cause system noise. I was reading something once (can't recall where) where a subscriber had problems only at a certain time. ISP techs eventually diagnosed the problem to a treadmill-type exercise machine that someone used at that time every day. Somehow, the machine generated noise that found its way into the cable system. |
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rcnman
Jason Nealis
Premium,VIP
join:2003-05-02
Herndon, VA
| reply to Pzykotic
From what I understand Somerville is schedules for a crush date of Dec 15 and Dec 16.
I'm very happy to hear that things are looking a lot better, There was actually a street light going in and out that was causing the SNR to jump. I don't know if that was fixed or not I'm will look into it. Every time it blinked it
caused ingress into the plant.
--
Jason Nealis,
Sr. Director, Video Product and Network Operations |
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Pzykotic
join:2002-06-27
Somerville, MA
| reply to Pzykotic
I have been out of town for about a week so I haven't had a chance to follow up... speeds seem a lot better. Some preliminary testing at around 10-11 PM had me at 17mbit, which while it's still not exactly what I pay for, it's pretty decent.
I need to do some testing during the day and at night, but I just haven't been home. Hopefully I can do it within the next few days!
Thanks for fixing this issue, RCN!
Now... bring on the analog crush in Somerville asap  |
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kof33
join:2008-11-10
| reply to Pzykotic
This has to be an RCN issue not not your area.
I live in NYC queens and have the same EXACT problem.
2 modem swaps and countless calls and no fix and no answers.
This is not what people pay for. To get 1-5 mb on a paid 20 mb line is disgusting. |
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jmluongo
join:2008-10-29
Somerville, MA
| reply to Upgrade
Just called customer service again. I told them I was having the problems at night on the weekends and monday-tuesday. They proceeded to check my line (at 1:30pm) and told me it was fine. I told them I called numerous times before in the evening when the problem was happening, and I even canceled a service appointment because it got better on Wednesday-Friday.
The rep's response was to call back again at night when I'm experiencing the problems so they can check my line again. But of course they're not going to see anything wrong like the last 3 times I called. I wish somebody knew what was going on. Switching my ISP is going to be my last resort. I already have an appointment scheduled with Comcast for next week. I'm hoping I can cancel it before then. I'm not really too fond of Comcast. |
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Upgrade
@rcn.com
|  reply to RC20
I posted this rant earlier in the thread, serious reduction in speed and no upload... They completed some work in late October 22/23 in Somerville and since then its all been downhill. They are a disappointing ISP company.
After all these posts and phone calls. Why no solution? Why no refund? |
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jmluongo
join:2008-10-29
Somerville, MA
| reply to jmluongo
I'm experiencing the problems again. I'm starting to notice a pattern where I have them from Saturday-Tuesday, and it goes away from Wednesday-Friday. Does that make any sense at all? What is the next step? If I call an RCN tech out here and they don't find anything wrong, I do not want to pay the 49.95 fee. There definitely is something wrong. |
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RC20
join:2008-11-09
1 edit | reply to Pzykotic
I was so excited when my my connection seemed to go uninterrupted for around a week and a half. But this weekend I suddenly seem to be back to the same old tune of being disconnected every three or four minutes or so. It is beyond frustrating at this point, and some part of me is wondering if I should think about switching to Comcast, despite all of the bad rep they have (although it sounds as though someone else in this thread had the exact same problem with them). In the meantime though, here are my speeds and mac address. The ridiculously low upload speed concerns me as well... many times while playing an online game I've noticed that I can "receive" information just fine, but my input doesn't seem to be going through properly. |
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jmluongo
join:2008-10-29
Somerville, MA
| reply to jmirabella
My connection was improved last night. Only 2 disconnects in about 6 hours. I'd be happy about it, but as I recall the same thing happened last week. I had the problems Sunday-Tuesday, and they disappeared Wednesday-Friday, giving me a false satisfaction that it was fixed. Looks like the same thing is happening this week. Weird. I'll report back if my situation worsens again. |
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fishboy79
join:2008-11-06
| reply to Pzykotic
just switched from comcast. any help?
...hope its not bandwidth allocation to rcn's preferred metro clients.
comcast kept shutting of my connection every 5 minutes to every hour like the problem posted by another user. currently using a cisco box, i can use a hitron (dcm 202) if that helps. please dont make me get fios...although i can see the vz central office outside my window.. lol? |
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jmluongo
join:2008-10-29
Somerville, MA | reply to jmirabella
I noticed some guys out there working on the pole. Good to know something is being done about this problem. I will report back after tonight. Crossing my fingers! |
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jmirabella
Joe Mirabella
Premium,VIP
join:2003-10-20
Lanham, MD
clubs:
 ·Sprint Mobile Broa..
 ·VoicePulse
| reply to jmluongo
said by jmluongo  :Well time to endure another night of frequent disconnects again. This time I'm logging everything. Oh, and I just experienced a disconnect where all three green lights on my WCG200 went out for 20 seconds before all coming back on. I did not have any blocking on the channels you mentioned. we had OSP at your tap today to verify everything.. let me know if its better tonight.
--
Joe Mirabella
VOD Systems Engineer
RCN Corporation |
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comcasthammer
@verizon.net
| reply to alanisrox69
your posts suggest your very bitter but encouraging violence????said by alanisrox69 :said by jmluongo :It's the leased one that they gave me Ditch it at once! Throw it back at the CSR at the office... then drive on over to Circuit City or Best Buy and get the D-Link DCM-202 and watch your problems go away, and speed increase  -Derek- PS. You will also save $3 on your monthly bill. |
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alanisrox69
join:2005-03-29
LHV, PA
 ·RCN CABLE
1 edit | reply to jmluongo
said by jmluongo :It's the leased one that they gave me Ditch it at once!
Throw it back at the CSR at the office...
then drive on over to Circuit City or Best Buy and get the D-Link DCM-202 and watch your problems go away, and speed increase
-Derek-
PS. You will also save $3 on your monthly bill.
--
CHECK YOUR FSLC TAXES!!! |
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jmluongo
join:2008-10-29
Somerville, MA
| reply to jmirabella
Tonight I wrote down all the times I disconnected. Some of the times my modem/router completely disconnected, other times it did not.
The times are as follows, starting at 5pm:
5:03, 5:50, 5:53 (modem down), 6:03, 6:14 (modem down), took a break for a while until 9:00pm, 9:51, 11:04, 11:26, 11:45, 12:16, 12:22, 12:26 (modem down), 12:29, 12:56-1:00 (3 times), 1:28 (modem down), 1:48 (modem down), 2:01, 2:21, 2:51, and 3:04 (modem). I've just about had enough for tonight. |
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jmluongo
join:2008-10-29
Somerville, MA | reply to alanisrox69
It's the leased one that they gave me |
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alanisrox69
join:2005-03-29
LHV, PA
·RCN CABLE
| reply to jmluongo
said by jmluongo :Well time to endure another night of frequent disconnects again. This time I'm logging everything. Oh, and I just experienced a disconnect where all three green lights on my WCG200 went out for 20 seconds before all coming back on. I did not have any blocking on the channels you mentioned. Sounds like a modem issue.
Is that a leased modem/router? Or did you buy it?
-Derek-
--
CHECK YOUR FSLC TAXES!!! |
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jmluongo
join:2008-10-29
Somerville, MA
| reply to jmirabella
Well time to endure another night of frequent disconnects again. This time I'm logging everything.
Oh, and I just experienced a disconnect where all three green lights on my WCG200 went out for 20 seconds before all coming back on. I did not have any blocking on the channels you mentioned. |
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jmluongo
join:2008-10-29
Somerville, MA | reply to jmirabella
Not that I've noticed so far, but I don't really have the tv on while I'm gaming. However I will check next time. I'm guessing it's going to happen again tonight so I will let you know then. |
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jmirabella
Joe Mirabella
Premium,VIP
join:2003-10-20
Lanham, MD
clubs: | reply to jmluongo
do you have any blocking on channel 4,38 or 56 when it happens? |
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