Reviews:
 ·Clear Wireless
 ·AT&T Midwest
| No Improvement I came over from Nextel and I never had any billing issues until I ported to the Sprint side for the Curve. I would have been the first one out in front defending Sprint and Hesse. I honestly have not seen one improvement in Customer Service. I had another account that had a billing issue since day one, i'd call in every couple of months and get a credit, til finally Saturday they flat out refused and said "Cancel the line". That doesn't sound like improving customer service to me.
Hey Hesse, you wanna improve customer service? Drop all your contracts with the insanely horrible outsourced call center and bring some Jobs back to America. Not only will it improve your image, but you'll get people that can think for themselves, not read from a flowchart. |
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 danclan
join:2005-11-01
Midlothian, VA | Massive Improvement Ive been with Sprint since day 1 and have had few issues. The issues I did have were during the Nextel Merger. Since then every time i have called not only do I get a live person but superior service and call backs.
I for one have noticed a massive improvement in service and response. They have gone out of their way to solve the problem then and there on the phone.
I received a callback from an executive after I wrote a letter regarding how well my billing and new phone issues were all resolved. They wanted to personally notify the person who handled my call to reinforce the fact that good service pays. |
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| reply to LineNoise
Re: No Improvement hate to break it to u, but telepeformance has call centers in the usa too! |
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 tc1uscg
join:2005-03-09
Saint Clair Shores, MI
1 edit | said by OSUGoose:hate to break it to u, but telepeformance has call centers in the usa too! Level 2 and you have to ASK for a US center 9 out of 10 times.... |
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Reviews:
·Clear Wireless
·AT&T Midwest
| OSU: Yes, Executive service, Account Services, Premier Care (business)and tech support, when you call in and get GENERAL customer service, you get india. You can only get to the other ones if you call to cancel or know the phone numbers.
tc1: exactly!  |
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