| reply to jc100
Re: Spring REALLY HAS BAD CUSTOMER SERVICE / BILLING You might try using their email feature on the website. The e-care reps are ALOT more competent than the phone reps. Anytime I need to change my account, I send an email to e-care. I've been with Sprint since about 2000 and have NEVER had a billing issue.
Everybody's experience is different though. T-Mobile always wins the award for having the best customer service, and yet they screwed me over and I got a $2000+ bill one month because they didn't explain the area-wide plan I was on. So my experience with them was horrible, but my experience with Sprint has been generally good. |
