| Jumped Ship when I was with sprint everytime I needed to call them which was atleast once a week they couldn't even find my account. I would be put on hold for atleast 3-4 hours while they find the 1 person in the entire company that has access to the new billing system. As when I was with them they had 3 different billing system.
Sprint's Old Billing System
Nextel's Old Billing System
Sprint/Nextel's New Hybrid Billing System - the one I was in the nobody has access to.
Come on now put everyone on one billing system and just use the one... I jumped ship to AT&T and haven't been happier... |
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| I agree I had the same problem,also when sprint took over the service went to hell never had as many lost calls in my life.voice mail would come in 1 or two days later,couldn't get service hardly anywhere in my area,and it was great before the takeover.the only thing that would work was the direct connect,but you could forget the phone service,and their customer service was awful,so sprint doesn't get my money anymore verizon wireless does.sorry sprint too little too late |
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| People like to blame Sprint for problems after they took over Nextel, but in reality, that's the direction Nextel's network was headed in before the merger. They were at or near capacity and had no room to expand and service was getting worse before the merger. Most people just blame Sprint for the problems, but in reality they just bought the problems and got the finger pointed to them, which really hurt their image.
The merger was a bad idea by Sprint in terms of the iDEN network, but it was a great idea for the fact that they were able to greatly expand their CDMA network by adding panels to existing iDEN sites. I guess they just had to take a hit to get that benefit. |
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| reply to SteveLV702
Unfortunately that's the problem with the mergers of large companies. It takes time to merge everything and train everyone. That's part of the reason customer service has improved recently, everyone is on the new billing system now regardless of which service they have.
Oh, and I'm sure you weren't on hold for 3-4 hours, I don't think anyone would stay on hold that long.
Everyone is on the same billing system now by the way. I know AT&T and Cingular had the same growing pains when they merged too. |
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| no I was on hold for 3-4 hours I still go the recorded phone calls and records of the calls... I just put call on Speaker phone and watched movies on my computer until someone came back and it wasn't a continues 3 hour hold I would get someone they would transfer me to someone else would be a 5-10 minute hold then I would need to be transferred to somewhere else and then about 45 minute hold then oh I don't have access to system. so another 30 minute hold (call get disconnected) call back wait another 2 1/2 hours (another 40-50 transfers) maybe another 6 dropped calls and would finally get someone...
they would fix one problem but then another one would popup so another 3-4 hour call to them.
(had no problem with Nextel when was with them but then when I went to Spring)
I originally called because I had a Palm Treo (windows mobile version) that use for work so its important that internet work on it which it didn't would always say "No Answering Modem" so called to get that fixed they didnt get it fixed instead can't make or receive calls.. Call they get that fixed but now voicemail doesn't work.. Call get that fixed but Internet Still didn't work so I switched to AT&T where their internet works. |
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| They totally botched that billing conversion. I feel your pain. |
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Reviews:
 ·Sprint Mobile Br..
| reply to mindfrost82
said by mindfrost82:People like to blame Sprint for problems after they took over Nextel, but in reality, that's the direction Nextel's network was headed in before the merger. They were at or near capacity and had no room to expand and service was getting worse before the merger. Most people just blame Sprint for the problems, but in reality they just bought the problems and got the finger pointed to them, which really hurt their image. The merger was a bad idea by Sprint in terms of the iDEN network, but it was a great idea for the fact that they were able to greatly expand their CDMA network by adding panels to existing iDEN sites. I guess they just had to take a hit to get that benefit. And to add to the blame sprint crap, if anyone remembers when the nextel merger was completed they were giving away everything that sprint pcs offered to try to get rid of the capacity problems, but everyone just decided that sprint was the problem and not nextel in the first place... i had a legacy nextel that had problems since 2001 and even worse in 05 when they made boost mobile public... Other than being a bad aquisition for sprint i didn't really see that they did anything wrong and switched over to the pcs side for free and couldn't have been happier other than the billing issues every few months that have always been solved in one call... point being, is if you aren't always trying to get something for free they will credit and do the things they are supposed to do in 1 call just like any other company
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| reply to mindfrost82
said by mindfrost82:People like to blame Sprint for problems after they took over Nextel, but in reality, that's the direction Nextel's network was headed in before the merger. They were at or near capacity and had no room to expand and service was getting worse before the merger. Most people just blame Sprint for the problems, but in reality they just bought the problems and got the finger pointed to them, which really hurt their image. The merger was a bad idea by Sprint in terms of the iDEN network, but it was a great idea for the fact that they were able to greatly expand their CDMA network by adding panels to existing iDEN sites. I guess they just had to take a hit to get that benefit. doesn't matter who was the blame sprint knew what they were buying,and they owned them then they are always going to get the blame for everything.it sure is funny that the very week that sprint took over i started to lose bars plus sprint was the one with the sorry customer service,sorry sprint will never ever get my money again plus sprint or Nextel still doesn't work at my house when it did when was Nextel,but verizon does work |
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