dickmead
join:1999-08-22
Pasadena, CA | reply to dslx_gm
Re: Google Apps Update
I already have existing gmail accounts with the same usename as 2 of my dslx accounts. Has your move just given me a headache?
How do I address this little issue? |
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TE
I must crunch
join:2006-05-07
Brea, CA
clubs: | Shouldn't be a problem as your domain will stay the same.
you'll have something@gmail.com and something@dslextreme.com.
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dickmead
join:1999-08-22
Pasadena, CA
 ·DSL EXTREME
| Well maybe so, and maybe not.
I used the web mail interface and see items in the inbox. Using Apple Mail (Leopard) I see nothing when I use either the old dslx or the new gmail servers.
I enabled imap under my dslx usename on gmail.
Now do I use my old dslx passwords, or my current gmail passwords.
They were obviously different.
The mailbox nicely goes offline. Not too useful.
If I hear I have to delete and recreate accounts, I won't be happy. |
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TE
I must crunch
join:2006-05-07
Brea, CA
clubs:
| Are you using POP3 on any system? If so, if you haven't told it to 'keep a copy on the server' you will not have any message on the server that has already been downloaded using POP3.
Your passwords should be the same unless it doesn't meet Google requirements. Someone correct me if I'm wrong... Min length - 8 chars... |
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dickmead
join:1999-08-22
Pasadena, CA
·DSL EXTREME
| All IMAP. Messages on the web mail inbox are still there.
I try to set up the Apple Mail mailbox, when I give it the login info
username@dslextreme.com and the password, it attempts to login,
but fails. Yes, I am using the right name and password, just as used to login to the web mail.
Yes, I am using imap.gmail.com and smtp.gmail.com and the steps as outined in the frugal help.
The mere fact I have to do anything at all is unacceptable. DSLX should have made all changes transparently to the user. |
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dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA
| Dick -
I have done some extensive testing on your main account and was able to replicate the issue. I tested with one of your secondary usernames and was able to connect via IMAP without any issues. It appears there is an issue with your primary username authenticating via IMAP. I will need to escalate the issue with our operations team. I will follow up with you tomorrow. In the meantime you can continue to use webmail or our old servers.
Thanks
--
George
General Manager
DSL Extreme
Will work for reviews.  |
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dickmead
join:1999-08-22
Pasadena, CA
·DSL EXTREME
1 edit | said by dslx_gm  :Dick - I have done some extensive testing on your main account and was able to replicate the issue. I tested with one of your secondary usernames and was able to connect via IMAP without any issues. It appears there is an issue with your primary username authenticating via IMAP. I will need to escalate the issue with our operations team. I will follow up with you tomorrow. In the meantime you can continue to use webmail or our old servers. Thanks It's working now, finally. Thank you. |
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