 TEI must crunch
join:2006-05-07
Yorba Linda, CA
 ·DSL EXTREME
| reply to dickmead
Re: Google Apps Update Are you using POP3 on any system? If so, if you haven't told it to 'keep a copy on the server' you will not have any message on the server that has already been downloaded using POP3.
Your passwords should be the same unless it doesn't meet Google requirements. Someone correct me if I'm wrong... Min length - 8 chars... |
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Reviews:
 ·Charter
·DSL EXTREME
| All IMAP. Messages on the web mail inbox are still there.
I try to set up the Apple Mail mailbox, when I give it the login info
username@dslextreme.com and the password, it attempts to login,
but fails. Yes, I am using the right name and password, just as used to login to the web mail.
Yes, I am using imap.gmail.com and smtp.gmail.com and the steps as outined in the frugal help.
The mere fact I have to do anything at all is unacceptable. DSLX should have made all changes transparently to the user. |
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 dslx_gmPremium,VIP
join:2002-12-26
Winnetka, CA
kudos:15 | Dick -
I have done some extensive testing on your main account and was able to replicate the issue. I tested with one of your secondary usernames and was able to connect via IMAP without any issues. It appears there is an issue with your primary username authenticating via IMAP. I will need to escalate the issue with our operations team. I will follow up with you tomorrow. In the meantime you can continue to use webmail or our old servers.
Thanks
--
George
General Manager
DSL Extreme
Will work for reviews.  |
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Reviews:
·Charter
·DSL EXTREME
1 edit | said by dslx_gm:Dick - I have done some extensive testing on your main account and was able to replicate the issue. I tested with one of your secondary usernames and was able to connect via IMAP without any issues. It appears there is an issue with your primary username authenticating via IMAP. I will need to escalate the issue with our operations team. I will follow up with you tomorrow. In the meantime you can continue to use webmail or our old servers. Thanks It's working now, finally. Thank you. |
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