dickmead
join:1999-08-22
Pasadena, CA
 ·DSL EXTREME
| reply to TE
Re: Google Apps Update
All IMAP. Messages on the web mail inbox are still there.
I try to set up the Apple Mail mailbox, when I give it the login info
username@dslextreme.com and the password, it attempts to login,
but fails. Yes, I am using the right name and password, just as used to login to the web mail.
Yes, I am using imap.gmail.com and smtp.gmail.com and the steps as outined in the frugal help.
The mere fact I have to do anything at all is unacceptable. DSLX should have made all changes transparently to the user. |
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dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA
| Dick -
I have done some extensive testing on your main account and was able to replicate the issue. I tested with one of your secondary usernames and was able to connect via IMAP without any issues. It appears there is an issue with your primary username authenticating via IMAP. I will need to escalate the issue with our operations team. I will follow up with you tomorrow. In the meantime you can continue to use webmail or our old servers.
Thanks
--
George
General Manager
DSL Extreme
Will work for reviews.  |
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dickmead
join:1999-08-22
Pasadena, CA
·DSL EXTREME
1 edit | said by dslx_gm  :Dick - I have done some extensive testing on your main account and was able to replicate the issue. I tested with one of your secondary usernames and was able to connect via IMAP without any issues. It appears there is an issue with your primary username authenticating via IMAP. I will need to escalate the issue with our operations team. I will follow up with you tomorrow. In the meantime you can continue to use webmail or our old servers. Thanks It's working now, finally. Thank you. |
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