All IMAP. Messages on the web mail inbox are still there.
I try to set up the Apple Mail mailbox, when I give it the login info username@dslextreme.com and the password, it attempts to login, but fails. Yes, I am using the right name and password, just as used to login to the web mail.
Yes, I am using imap.gmail.com and smtp.gmail.com and the steps as outined in the frugal help.
The mere fact I have to do anything at all is unacceptable. DSLX should have made all changes transparently to the user.
dslx_gm Premium,VIP join:2002-12-26 Winnetka, CA kudos:15
Dick -
I have done some extensive testing on your main account and was able to replicate the issue. I tested with one of your secondary usernames and was able to connect via IMAP without any issues. It appears there is an issue with your primary username authenticating via IMAP. I will need to escalate the issue with our operations team. I will follow up with you tomorrow. In the meantime you can continue to use webmail or our old servers.
I have done some extensive testing on your main account and was able to replicate the issue. I tested with one of your secondary usernames and was able to connect via IMAP without any issues. It appears there is an issue with your primary username authenticating via IMAP. I will need to escalate the issue with our operations team. I will follow up with you tomorrow. In the meantime you can continue to use webmail or our old servers.
·
·
