A users opinion is now pathetic because they have stated the truth? While you may consider this bashing. To me it is just an example of a company that this person may not like having screw ups as well. Now lets be fair. Verizon has it's own issues in regards to causing grief and harm to customers. So if we are going to bash lets keep it fair. Neither company has a perfect track record.
The particular incident referred to was committed by a subcontractor, not an employee of Comcast. As long as we're talking about the truth and all...