1 edit | reply to sortofageek
Re: Comcast throttling Netflix's Instant Watch? said by sortofageek:There are people here who can help you, but only if you answer the questions so they have something to go on. The only thing I can post is ping info and a traceroute, which shows my ping is under 68ms... The signal to my modem is great, so I don't know what else to post that people can help with since this is the only site I am having problems with... |
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| bump... anyone else having this problem...? |
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 sortofageekNot TroublePremium,Mod
join:2001-08-19
There & Then
kudos:13
Comcast HSI
Comcast Cable TV
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| reply to inferno
Have you called the Netflix help desk? I had a problem getting Instant Watch one time. I called the help desk. They had me reboot my computer and I felt really "S L O W" when that resolved the issue.
I had tried deleting all temp files, clearing cookies, restarting browser, etc., to no avail before calling.
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Join Team Helix * I am praying for these friends . |
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| said by sortofageek:Have you called the Netflix help desk? I had a problem getting Instant Watch one time. I called the help desk. They had me reboot my computer and I felt really "S L O W" when that resolved the issue. I had tried deleting all temp files, clearing cookies, restarting browser, etc., to no avail before calling. I have run it on multiple computers, I run CCleaner (erases all temp,cache,etc)
I know what I am doing  I have tested it on multiple computers and all of them are loading the content slow... Only happens on netflix, its working great with gametrailers.com's HD videos  |
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sortofageekNot TroublePremium,Mod
join:2001-08-19
There & Then
kudos:13 Host:
Comcast HSI
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| I sortothought I knew what I was doing, too. Something about using their software and a need to reboot once in awhile. I didn't think of it because I never need to reboot to clear an issue with any other software I run.
Still, I am gathering you don't want suggestions, so I'll just mind my own business now. Best wishes for resolving your problem.
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Join Team Helix * I am praying for these friends . |
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| said by sortofageek:I sortothought I knew what I was doing, too. Something about using their software and a need to reboot once in awhile. I didn't think of it because I never need to reboot to clear an issue with any other software I run. Still, I am gathering you don't want suggestions, so I'll just mind my own business now. Best wishes for resolving your problem. I know your trying to help, but I have done everything I can think of. Your just telling me that netflix would want me to restart my computer, which I have already done. I have restarted the router, modem. I have gotten the ping/latency, changed my DNS.
I have done everything I can think of, but nothing has worked. I know a lot of people on this forum are "n00bs" but I am not one of them :P |
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 pflogBueller? Bueller?Premium,MVM
join:2001-09-01
El Dorado Hills, CA
kudos:3 | So how about posting a traceroute to the server that it connects to?
If you're "not a n00b", why not download and install wireshark and pcap and do a packet capture while trying to view the movie and post it here and/or review it for indications of packet loss/etc?
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He who is not contented with what he has, would not be contented with what he would like to have. -Socrates |
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| Update:
Just contacted netflix, we went over multiple steps. He was unable to help with my situation. He said that the netflix servers were up and they had no problems on their end, they told me to contact Comcast if I was having problems... And you all know, Comcast won't even know what I am talking about... |
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pflogBueller? Bueller?Premium,MVM
join:2001-09-01
El Dorado Hills, CA
kudos:3 | said by inferno:Update: Just contacted netflix, we went over multiple steps. He was unable to help with my situation. He said that the netflix servers were up and they had no problems on their end, they told me to contact Comcast if I was having problems... And you all know, Comcast won't even know what I am talking about... We can't help either if you won't post any debug information...Please see »Comcast High Speed Internet FAQ »How To Get Help! which was requested of you already.
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He who is not contented with what he has, would not be contented with what he would like to have. -Socrates |
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1 edit | Here is the traceroute netflix wanted me to run:
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Windows\system32>pathping -q 50 index.ehub.netflix.com
Tracing route to index.ehub.netflix.com [69.53.255.20]
over a maximum of 30 hops:
0 DGM-PC [192.168.1.7]
1 192.168.1.1
2 73.4.25.1
3 ge-1-38-ur01.jacksonsouth.ms.malt.comcast.net [68.86.245.129]
4 te-8-1-ur01.florence.ms.malt.comcast.net [68.86.241.30]
5 te-9-1-ur02.jacksonnorth.ms.malt.comcast.net [68.86.241.17]
6 68.86.241.54
7 pos-3-1-ar01.dannythomas.tn.malt.comcast.net [68.86.240.109]
8 te-0-0-0-5-cr01.dallas.tx.ibone.comcast.net [68.86.91.45]
9 xe-5-1-0.edge3.Dallas1.Level3.net [4.71.198.41]
10 vlan89.csw3.Dallas1.Level3.net [4.68.19.190]
11 ae-83-83.ebr3.Dallas1.Level3.net [4.69.136.161]
12 ae-3.ebr2.LosAngeles1.Level3.net [4.69.132.77]
13 ae-62-62.csw1.LosAngeles1.Level3.net [4.69.137.18]
14 ae-14-69.car4.LosAngeles1.Level3.net [4.68.20.6]
15 NETFLIX-INC.car4.LosAngeles1.Level3.net [4.71.128.66]
16 * * *
Computing statistics for 187 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 DGM-PC [192.168.1.7]
0/ 50 = 0% |
1 0ms 0/ 50 = 0% 0/ 50 = 0% 192.168.1.1
0/ 50 = 0% |
2 28ms 0/ 50 = 0% 0/ 50 = 0% 73.4.25.1
0/ 50 = 0% |
3 26ms 0/ 50 = 0% 0/ 50 = 0% ge-1-38-ur01.jacksonsouth.ms.malt.
comcast.net [68.86.245.129]
0/ 50 = 0% |
4 22ms 0/ 50 = 0% 0/ 50 = 0% te-8-1-ur01.florence.ms.malt.comca
st.net [68.86.241.30]
0/ 50 = 0% |
5 25ms 0/ 50 = 0% 0/ 50 = 0% te-9-1-ur02.jacksonnorth.ms.malt.c
omcast.net [68.86.241.17]
0/ 50 = 0% |
6 25ms 0/ 50 = 0% 0/ 50 = 0% 68.86.241.54
0/ 50 = 0% |
7 35ms 0/ 50 = 0% 0/ 50 = 0% pos-3-1-ar01.dannythomas.tn.malt.c
omcast.net [68.86.240.109]
0/ 50 = 0% |
8 39ms 0/ 50 = 0% 0/ 50 = 0% te-0-0-0-5-cr01.dallas.tx.ibone.co
mcast.net [68.86.91.45]
0/ 50 = 0% |
9 44ms 0/ 50 = 0% 0/ 50 = 0% xe-5-1-0.edge3.Dallas1.Level3.net
[4.71.198.41]
0/ 50 = 0% |
10 51ms 0/ 50 = 0% 0/ 50 = 0% vlan89.csw3.Dallas1.Level3.net [4.
68.19.190]
0/ 50 = 0% |
11 51ms 0/ 50 = 0% 0/ 50 = 0% ae-83-83.ebr3.Dallas1.Level3.net [
4.69.136.161]
0/ 50 = 0% |
12 87ms 0/ 50 = 0% 0/ 50 = 0% ae-3.ebr2.LosAngeles1.Level3.net [
4.69.132.77]
0/ 50 = 0% |
13 81ms 0/ 50 = 0% 0/ 50 = 0% ae-62-62.csw1.LosAngeles1.Level3.n
et [4.69.137.18]
0/ 50 = 0% |
14 82ms 0/ 50 = 0% 0/ 50 = 0% ae-14-69.car4.LosAngeles1.Level3.n
et [4.68.20.6]
0/ 50 = 0% |
15 82ms 0/ 50 = 0% 0/ 50 = 0% NETFLIX-INC.car4.LosAngeles1.Level
3.net [4.71.128.66]
Trace complete.
Here is my modem log:
Pingplotter (stops at the end when it gets to their central server)
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pflogBueller? Bueller?Premium,MVM
join:2001-09-01
El Dorado Hills, CA
kudos:3 | Can you show us a screen shot (or transcribe the values) for the signal page for the modem? The SNR/power levels/etc could be marginal.
The pings look ok, a spike or two but no packet loss along the route.
Are you certain that's the server you are actually connected to while you're viewing the movie?
While you're connected and viewing the movie, check netstat or similar to find out the exact IP you are connected to, then run a ping plot/traceroute against it.
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He who is not contented with what he has, would not be contented with what he would like to have. -Socrates |
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| said by pflog:Can you show us a screen shot (or transcribe the values) for the signal page for the modem? The SNR/power levels/etc could be marginal. The pings look ok, a spike or two but no packet loss along the route. Are you certain that's the server you are actually connected to while you're viewing the movie? While you're connected and viewing the movie, check netstat or similar to find out the exact IP you are connected to, then run a ping plot/traceroute against it. I just updated the screenshot in the post above, here is the netstat info when I was watching one of the movies:
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\DGM>netstat
Active Connections
Proto Local Address Foreign Address State
TCP 127.0.0.1:62962 DGM-PC:62963 ESTABLISHED
TCP 127.0.0.1:62963 DGM-PC:62962 ESTABLISHED
TCP 127.0.0.1:62964 DGM-PC:62965 ESTABLISHED
TCP 127.0.0.1:62965 DGM-PC:62964 ESTABLISHED
TCP 192.168.1.7:64260 www:http TIME_WAIT
TCP 192.168.1.7:64262 img227:http TIME_WAIT
TCP 192.168.1.7:64268 www:http TIME_WAIT
TCP 192.168.1.7:64269 www:http TIME_WAIT
TCP 192.168.1.7:64277 207.68.173.231:http ESTABLISHED
TCP 192.168.1.7:64291 65.55.249.67:http ESTABLISHED
TCP 192.168.1.7:64292 65.55.249.67:http ESTABLISHED
TCP 192.168.1.7:64294 65.55.239.188:http ESTABLISHED
TCP 192.168.1.7:64295 64.86.183.123:http ESTABLISHED
TCP 192.168.1.7:64296 65.55.197.126:http ESTABLISHED
TCP 192.168.1.7:64297 65.55.197.126:http ESTABLISHED
TCP 192.168.1.7:64308 65.55.249.67:http ESTABLISHED
TCP 192.168.1.7:64313 64.86.183.145:http ESTABLISHED
TCP 192.168.1.7:64315 www:http ESTABLISHED
TCP 192.168.1.7:64317 www:http ESTABLISHED
TCP 192.168.1.7:64318 www:http ESTABLISHED
TCP 192.168.1.7:64326 cdn-68-142-122-70:http TIME_WAIT
TCP 192.168.1.7:64337 cdn-68-142-122-70:http TIME_WAIT
TCP 192.168.1.7:64357 cdn-68-142-122-70:http TIME_WAIT
TCP 192.168.1.7:64374 cdn-68-142-122-70:http CLOSING
TCP 192.168.1.7:64378 cdn-68-142-122-70:http TIME_WAIT
TCP 192.168.1.7:64390 cdn-68-142-122-70:http LAST_ACK
TCP 192.168.1.7:64391 cdn-68-142-122-70:http LAST_ACK
TCP 192.168.1.7:64392 cdn-68-142-122-70:http LAST_ACK
TCP 192.168.1.7:64393 cdn-68-142-122-70:http LAST_ACK
TCP 192.168.1.7:64402 image:http ESTABLISHED
TCP 192.168.1.7:64425 cdn-68-142-122-70:http TIME_WAIT
TCP 192.168.1.7:64442 cdn-68-142-122-70:http CLOSING
TCP 192.168.1.7:64450 cdn-68-142-122-70:http TIME_WAIT
TCP 192.168.1.7:64458 cdn-68-142-122-70:http TIME_WAIT
TCP 192.168.1.7:64459 cdn-68-142-122-70:http TIME_WAIT
TCP 192.168.1.7:64478 www:http ESTABLISHED
TCP 192.168.1.7:64479 www:http ESTABLISHED
TCP 192.168.1.7:64480 cdn-68-142-123-254:http ESTABLISHED
TCP 192.168.1.7:64481 www:http CLOSE_WAIT
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pflogBueller? Bueller?Premium,MVM
join:2001-09-01
El Dorado Hills, CA
kudos:3 | Ok line stats look great.
As for the netstat output, none of those IPs' whois info mentions "netflix". Most of them are registered to Microsoft, and two of them are registered to Limelight (I'm guessing it's these?).
But to be sure, grab TCPView, it will show you which tcp ports are used by which processes. Correlate netflix to the IP, then once you have that IP, run a ping plotter against that IP for at least 5 minutes or so (and tell ping plotter to record every entry and to query once per second).
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He who is not contented with what he has, would not be contented with what he would like to have. -Socrates |
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4 edits | said by pflog:Ok line stats look great. As for the netstat output, none of those IPs' whois info mentions "netflix". Most of them are registered to Microsoft, and two of them are registered to Limelight (I'm guessing it's these?). But to be sure, grab TCPView, it will show you which tcp ports are used by which processes. Correlate netflix to the IP, then once you have that IP, run a ping plotter against that IP for at least 5 minutes or so (and tell ping plotter to record every entry and to query once per second). Just installed netlimiter 2, because the tcpviewer has never worked for me... :-\
The IP I will ping is 68.142.122.74, I will update the post with the pingplotter picture in a few minutes
(Pathetic huh? 90kbps to watch a 6 gig movie... would take all day to watch at this rate...)
O just to add, it seems the Netflix IP or server is owned by microsoft? :-\
Edit, here is the pingplotter graph, seems I am getting a ton of packet loss right before I hit the server...
Fixed margin blowout. ~sorto' |
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pflogBueller? Bueller?Premium,MVM
join:2001-09-01
El Dorado Hills, CA
kudos:3 | said by inferno:O just to add, it seems the Netflix IP or server is owned by microsoft? :-\ Nope, owned by "LimeLight":
% whois 68.142.122.70
OrgName: Limelight Networks, Inc.
OrgID: LLNW
Address: 2220 W. 14th Street
City: Tempe
StateProv: AZ
PostalCode: 85281
Country: US
One thing I find odd in your screen shot, there seems to be traffic going through localhost that's about the same speed. Are you using any sort of proxy with netflix? Or perhaps netflix is using a local socket and sending the stream through that to do its buffering? Just looked odd, most likely unrelated to your problem, though.
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He who is not contented with what he has, would not be contented with what he would like to have. -Socrates |
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1 edit | said by pflog:said by inferno:O just to add, it seems the Netflix IP or server is owned by microsoft? :-\ Nope, owned by "LimeLight": % whois 68.142.122.70
OrgName: Limelight Networks, Inc.
OrgID: LLNW
Address: 2220 W. 14th Street
City: Tempe
StateProv: AZ
PostalCode: 85281
Country: US
One thing I find odd in your screen shot, there seems to be traffic going through localhost that's about the same speed. Are you using any sort of proxy with netflix? Or perhaps netflix is using a local socket and sending the stream through that to do its buffering? Just looked odd, most likely unrelated to your problem, though. Nope, just using whatever IE is default with. I am not using any proxies or anything :-\
I just tried watching another movie and its coming from a different server and its still slow:
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pflogBueller? Bueller?Premium,MVM
join:2001-09-01
El Dorado Hills, CA
kudos:3 | reply to inferno
You set the ping interval to 0.1 seconds. It's likely that the server on the other end decided to start dropping packets.
Set the "Trace interval" to 1 second and the Samples to include "All" (hit down arrow and after 1 it should say "All").
Run that for ~5 minutes, then post a screen shot.
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He who is not contented with what he has, would not be contented with what he would like to have. -Socrates |
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1 edit | said by pflog:You set the ping interval to 0.1 seconds. It's likely that the server on the other end decided to start dropping packets. Set the "Trace interval" to 1 second and the Samples to include "All" (hit down arrow and after 1 it should say "All"). Run that for ~5 minutes, then post a screen shot. I had it on 1 second, I changed it to .1 to see if it had the same problem and it did. But it was 1 second for the first 4mins and 30secs
I am running it again to make sure its on All this time, give me a few minutes... Fun stuff aint it? lol |
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pflogBueller? Bueller?Premium,MVM
join:2001-09-01
El Dorado Hills, CA
kudos:3 | reply to inferno
said by inferno:I just tried watching another movie and its coming from a different server and its still slow: But it's probably in the same data center. My route to both of those IPs is almost identical.
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He who is not contented with what he has, would not be contented with what he would like to have. -Socrates |
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1 edit | said by pflog:said by inferno:I just tried watching another movie and its coming from a different server and its still slow: But it's probably in the same data center. My route to both of those IPs is almost identical. Geez... from the packetloss I am seeing right now... I am suprised to not see more people having these problems... I am getting a 55% packet loss from that first IP address of theirs, if its on their side, doesn't that mean its not on my side? I will upload the image in a few more minutes |
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