DSL drops when phone picked up / hung up in AT&T Midwest http://www.dslreports.com/forum/r21108587 en Wed, 11 Nov 2009 04:52:02 EDT Wed, 11 Nov 2009 04:52:02 EDT Re: DSL drops when phone picked up / hung up http://www.dslreports.com/forum/remark,21177616 anon : Thanks for the advice.

I did call AT&T and a tech came out Thursday. Their "solution" to the problem was putting... a DSL filter... on our Vonage VOIP box.

I called up AT&T and explained the situation and they are sending out another tech today, hopefully with some better news.]]> http://www.dslreports.com/forum/remark,21177616 Sat, 27 Sep 2008 15:59:30 EDT Re: DSL drops when phone picked up / hung up http://www.dslreports.com/forum/remark,21176682 geektitan : reply to khalek

hi there khalek!

based on what's going on to your issue, i would say that the problem is on the actual dsl line itself and calling the ATT tech support will solve your issue.You've done great on figuring out your issue and trying to fix it on your but this kind of issue is really something to do with the actual lines itself and only att techs can fix that for you. You don't have to be afraid of paying anything because you won't. charges for att will only applicable if the problem is on your end but as long as the problem is on att's line. you won't pay even a single penny...believe me..because i'm an att tech guy]]> http://www.dslreports.com/forum/remark,21176682 Sat, 27 Sep 2008 00:54:36 EDT Re: DSL drops when phone picked up / hung up http://www.dslreports.com/forum/remark,21125480 StillLearn :
said by koma3504 See Profile :



And since you get the same results at the NID box then the problem is not likely to be in your home Agine No charge.
He did not actually say that he had tested at the NID.]]> http://www.dslreports.com/forum/remark,21125480 Wed, 17 Sep 2008 14:02:13 EDT Re: DSL drops when phone picked up / hung up http://www.dslreports.com/forum/remark,21124376 koma3504 : Do you have inline wire protect on your services??

If you do there will definatly not be a charge.

And since you get the same results at the NID box then the problem is not likely to be in your home Agine No charge.]]> http://www.dslreports.com/forum/remark,21124376 Wed, 17 Sep 2008 10:46:11 EDT Re: DSL drops when phone picked up / hung up http://www.dslreports.com/forum/remark,21123627 anon : The reason I am hesitant to call for DSL support is that when I did call, they wanted to send somebody in the house. I really don't have the *money* to have them send somebody in the house. Trick is to get them to only check their outside lines and leave the house alone, which I got into a 1 hour argument with AT&T about because they wouldn't do it.

I guess that's just what I'm going to have to continue to try to do.]]> http://www.dslreports.com/forum/remark,21123627 Wed, 17 Sep 2008 07:38:00 EDT Re: DSL drops when phone picked up / hung up http://www.dslreports.com/forum/remark,21123542 Tigerpaw509 : Why wouldnt khalek report what his real problem is if He wants it fix'd.Thats like going to the doctor with a headache but telling him your toes hurt.Some people having dsl trouble will report everything under the sun hoping that will cure it then get mad thats its not fix'd]]> http://www.dslreports.com/forum/remark,21123542 Wed, 17 Sep 2008 06:54:50 EDT Re: DSL drops when phone picked up / hung up http://www.dslreports.com/forum/remark,21123000 jordanair : I definitely think you have a loop issue I would call for phone support not DSL don't even mention DSL your issue that needs to corrected is noise on the line... this will most likely clear up your DSL issue]]> http://www.dslreports.com/forum/remark,21123000 Wed, 17 Sep 2008 00:29:17 EDT Re: DSL drops when phone picked up / hung up http://www.dslreports.com/forum/remark,21121997 anon : Unfortunately, it happens with a corded phone as well.]]> http://www.dslreports.com/forum/remark,21121997 Tue, 16 Sep 2008 21:19:03 EDT Re: DSL drops when phone picked up / hung up http://www.dslreports.com/forum/remark,21121085 Tigerpaw509 : I got a even better Idea,just calling in your dsl and report sync issue's]]> http://www.dslreports.com/forum/remark,21121085 Tue, 16 Sep 2008 18:40:41 EDT Re: DSL drops when phone picked up / hung up http://www.dslreports.com/forum/remark,21118691 koma3504 : Call 800-246-8464 Telephone Maintence.

Do not mention anything about DSL at this time.

Chances are if they fix the vrackaling it may fix your dsl.]]> http://www.dslreports.com/forum/remark,21118691 Tue, 16 Sep 2008 11:51:47 EDT Re: DSL drops when phone picked up / hung up http://www.dslreports.com/forum/remark,21115707 anon : All stats are pulled without a phone connected without filters. Only the modem is on the phone line. There is slight crackling in the background when using the phone.]]> http://www.dslreports.com/forum/remark,21115707 Mon, 15 Sep 2008 20:48:21 EDT Re: DSL drops when phone picked up / hung up http://www.dslreports.com/forum/remark,21112742 StillLearn :
said by Khalek :

Since I live in a duplex, I don't have access to the NID unfortunately.
You could call for service. You could post into the direct forum after registering. Read the rules.

Either way, there is a good chance that a telephone tech will come out and check your line. That person would need access to the NID, even if the problem is before your NID. You might want to talk to the landlord about access.]]> http://www.dslreports.com/forum/remark,21112742 Mon, 15 Sep 2008 12:04:18 EDT Re: DSL drops when phone picked up / hung up http://www.dslreports.com/forum/remark,21112046 anon : We had the same problem - our cordless and our router were running on the same frequency - I got a new cordless phone that ran on a different frequency -- problem solved.]]> http://www.dslreports.com/forum/remark,21112046 Mon, 15 Sep 2008 09:54:40 EDT Re: DSL drops when phone picked up / hung up http://www.dslreports.com/forum/remark,21111821 jordanair : can you pull the stats with only the Modem connected and maybe without filtes.. then see if you can do same at nid...I agree with bridgetap or atleast something on line ... also is there any nosie on line .]]> http://www.dslreports.com/forum/remark,21111821 Mon, 15 Sep 2008 08:34:49 EDT Re: DSL drops when phone picked up / hung up http://www.dslreports.com/forum/remark,21111689 anon : No. The only thing connected to the phone line in our house is the DSL modem, and a cordless phone. The cordless phone is connected through a DSL filter.]]> http://www.dslreports.com/forum/remark,21111689 Mon, 15 Sep 2008 07:33:41 EDT Re: DSL drops when phone picked up / hung up http://www.dslreports.com/forum/remark,21111524 StillLearn :
said by Khalek :

We've only got 1 other phone and it's connected through a filter. I've tried 3 filters on that phone.
One other phone? Other than what? Other than the cordless phone maybe?

Do you have a water meter hooked to your phone line. Do you have a Tivo hooked to your phone? Do you have a computer modem, other than the DSL modem, connected to your phone line.]]> http://www.dslreports.com/forum/remark,21111524 Mon, 15 Sep 2008 05:07:32 EDT Re: DSL drops when phone picked up / hung up http://www.dslreports.com/forum/remark,21111330 anon : We've only got 1 other phone and it's connected through a filter. I've tried 3 filters on that phone.]]> http://www.dslreports.com/forum/remark,21111330 Mon, 15 Sep 2008 02:00:20 EDT Re: DSL drops when phone picked up / hung up http://www.dslreports.com/forum/remark,21111151 koma3504 : all the duplex's i have seen have NID boxes on the outside as they are seperate homes.

what I ould do is check you filters the ones that came in the self install kit. All fax machines dial up modems and phones shoud have one and bee hooked up to the phone side not the side marked DSL.]]> http://www.dslreports.com/forum/remark,21111151 Mon, 15 Sep 2008 00:33:47 EDT Re: DSL drops when phone picked up / hung up http://www.dslreports.com/forum/remark,21110477 anon : Is there anything specific that could change noise margin? I checked my modem and am now getting these statistics.

DSL Connection Details

DSL Line (Wire Pair): Line 1 (inner pair)

Protocol: G.DMT

Downstream Rate: 1984 kbps

Upstream Rate: 512 kbps

Channel: Interleaved

Current Noise Margin: 11.0 dB (Downstream), 15.0 dB (Upstream)

Current Attenuation: 42.4 dB (Downstream), 31.5 dB (Upstream)

Current Output Power: 17.0 dB (Downstream), 11.9 dB (Upstream)

DSLAM Vendor Information: Country: {B5} Vendor: {BDCM} Specific: {4D54}

PVC Info: 0/35


Since I live in a duplex, I don't have access to the NID unfortunately.]]> http://www.dslreports.com/forum/remark,21110477 Sun, 14 Sep 2008 22:20:10 EDT Re: DSL drops when phone picked up / hung up http://www.dslreports.com/forum/remark,21110204 Dennis :
said by StillLearn See Profile :

Your S/N is low, but your attenuation is not all that low. I suggest you try a test with the modem plugged in at the NID. See if those statistics improve considerably.
Ditto...rule out the Inside Wiring and filters before you assume the line can't handle the speed. Your stats look like it should be able to ....SNR aside of course.
--
My Blog. Because I desperately need the acknowledgement of others.

Visit the Judd Family website to see my kids!]]> http://www.dslreports.com/forum/remark,21110204 Sun, 14 Sep 2008 20:50:19 EDT Re: DSL drops when phone picked up / hung up http://www.dslreports.com/forum/remark,21109295 StillLearn : Your S/N is low, but your attenuation is not all that low. I suggest you try a test with the modem plugged in at the NID. See if those statistics improve considerably.]]> http://www.dslreports.com/forum/remark,21109295 Sun, 14 Sep 2008 17:08:59 EDT Re: DSL drops when phone picked up / hung up http://www.dslreports.com/forum/remark,21109092 anon : I believe I have found the problem.

DSL Connection Details

DSL Line (Wire Pair): Line 1 (inner pair)

Protocol: G.DMT

Downstream Rate: 1856 kbps

Upstream Rate: 512 kbps

Channel: Interleaved

Current Noise Margin: 4.0 dB (Downstream), 13.0 dB (Upstream)

Current Attenuation: 44.0 dB (Downstream), 31.5 dB (Upstream)

Current Output Power: 17.3 dB (Downstream), 11.9 dB (Upstream)

DSLAM Vendor Information: Country: {B5} Vendor: {BDCM} Specific: {4D54}

PVC Info: 0/35


Since the noise margin is so low... I'm assuming our line cannot handle the 3.0down / 512up speed. Would I perhaps get more "stable" DSL service if I downgrade to the 1.5down / 384up speed or the 768down / 384up speed?]]> http://www.dslreports.com/forum/remark,21109092 Sun, 14 Sep 2008 16:29:39 EDT Re: DSL drops when phone picked up / hung up http://www.dslreports.com/forum/remark,21109083 Tigerpaw509 : You have bridge tap on your line which means your cable pair continues pass your house.Usually sync lost with going off hook is classic case of trouble]]> http://www.dslreports.com/forum/remark,21109083 Sun, 14 Sep 2008 16:24:06 EDT DSL drops when phone picked up / hung up http://www.dslreports.com/forum/remark,21108587 anon : I've been experiencing this since we've had DSL installed. I signed up for the Pro package, and am using a 2Wire HomePortal 1100. I use a MacBook Pro with OS X 10.5. Modem is doing the PPPoE. I use a router, a D-Link WBR-1310. I have filters installed on every line.

Now that that information is done... every time I get a phone call DSL signal seems to drop when we pick up the phone. If we stay on the phone, the DSL signal will come back and the modem stops flashing orange and turns solid green. Then when we hang up the phone, the modem starts flashing orange for usually a minute then turns green, but can sometimes take ~ 10 minutes to turn green again. I've tried replacing the filter several times with no luck.

Any advice?

(Also, I'm aware I'm with @sbcglobal.net, but I've been unable to find any other forum for this problem, and every solution I've tried has failed. I'm assuming it's a problem with DSL in general so I'm hoping at least I can get pointed in the right direction)]]> http://www.dslreports.com/forum/remark,21108587 Sun, 14 Sep 2008 14:24:51 EDT