fhaber
Enhanced For Lynx
join:1999-11-23
New York, NY | reply to negativeduck
Re: [Newsgroups] "Unable to connect to news.rcn.com:119"
Everyone's doing it. Everyone else gives notice. This was pitifully handled. |
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oogies
@rcn.com | reply to Jim5
I can't log onto regular "RCN.com" What is going on? Their phone has been busy for a while now too. Maybe they finally self destructed...  Bethlehem PA |
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basstard440
@rcn.com
| reply to Jim5
rcn.com is down for me too. Also my email is intermittent. With all the problems we "CUSTOMERS" have endured with outages poor CUSTOMER service and poor handling of ISSUES, I believe we deserve COMPENSATION! I am going to pee in the wind ONCE 1-800-ring-rcn can be accessed and ask-Demand a credit. After they Laugh at me and hang up on me while they transfer me to an under achieving Supervisor,I will report back to all of you. How does a telecommunications company have a busy signal when you call them and How can an ISP not have a running webpage? What a joke!!! Who are we dealing with...NewNet? If I don't get a credit I am definitely inquiring about a New ISP. No email at this time. Oh wait now I got some. Good thing WE THE CUSTOMERS don't NEED e-mail. THANK YOU RCN!!! |
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kcblack
Premium
join:2000-09-11
Chicago, IL
 ·RCN CABLE
| reply to fhaber
Honestly folks,
Did you actually expect them to handle this in a professional courteous manner or to give you advance notice?
The only good thing I have to say about them is the offering of 20/2 speed, even if it was at a very high price.
I'm done with them as of 9/0/08 and I still can't get them to straighten out my last bill. I told them well in advance that to terminate my service on a certain date. I've got one side of RCN telling me not to pay my bill until they get it corrected, then I have the other side sending me dunning email and phone messages telling me they are going to cut off my service. Good lord,is it too much to ask to tell them to get their act together?
Oh, and BTW, them cutting newsgroups is to provide you better customer service.
Goodbye, farewell, good riddance RCN.
Kevin
--
"Because we’ve invested over $4 billion in building our MegaBand network so you can enjoy the internet the way it was intended to be – fast and uncapped." (RCN marketing Promo) |
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afty
join:2002-04-21
Somerville, MA
1 edit | reply to Jim5
Re: [Newsgroups] "Unable to connect to news.rcn.com:119"
I am *this* close to switching to Comcast. Let me explain why:
1) Fewer HD channels. I live in Somerville, MA, and for some reason we don't get the HD channels that other areas get. We have been stuck with the same HD channels for the last year. We don't get any of the newer ones like Animal Planet HD, History HD, TLC HD, etc. Yet we pay the same price as our neighbors in Boston who do get these channels.
2) Cancelling news service without any warning. Yes, some of us did use it. At least when Comcast cancelled their news service, they provided free (but limited) access to Giganews for some time.
3) Slow Internet speeds. When I had Comcast, they kept increasing speeds for the same price. And when they promised 6 Mbits down, you really did get 6 Mbits down. With RCN, on the other hand, you are lucky to receive your rated speed. I am on a 10 Mbit plan, but I am lucky to see 3 Mbit in the evenings. Sure I can get 10 Mbits during the day, but I'm at work during the day so that doesn't help me.
4) General incompetence. Actually, I was going to switch to Comcast. I called in to RCN to see if they could make me an offer to change my mind. They offered a nice package at a good price, so I agreed and decided to stay with them. Yet 2 weeks later I am still being billed the wrong amount. I have called in 3 times to have this fixed, and they keep telling me it will be fixed, but frankly I have no confidence in them. If it is not correct when I call next week, I am cancelling my service. |
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lilhurricane
Crunchin' For Cures
Premium,Mod
join:2003-01-11
Purple Zone
clubs:  | reply to Jim5
..seems RCN isn't alone
»[Newsgroups] The Comcast Newsgroups Service Discontinued |
|
Ticked
@rcn.com
| reply to Jim5
I had newsgroups Sunday morning, and then it died. I tried again on Monday, and got nothing. I sent an email to support. They told me to call the tech support line. The tech support nitwit had no clue what USENET was, or NNTP. When I made it clear to him that he had no business fielding a tech support issue he was clearly untrained to handle, he went away for a while. When he came back, he confirmed my worst fears.
I'm ticked off enough at having Usenet canceled with NO notice, but I really can't believe how poorly RCN has handled this. They obviously didn't bother to tell any of their support people either.
Verizon FIOS will get a phone call tomorrow. I have absolutely no reason to stay with RCN any longer, and every reason to take my business elsewhere. |
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cdr1000
join:2004-02-18
10100 | reply to lilhurricane
Re: [Newsgroups] "Unable to connect to news.rcn.com:119"
Does it matter if Comcast did the same?
What exactly this thread is about?
RCN did not inform customers.....or Comcast follows RCN? |
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lilhurricane
Crunchin' For Cures
Premium,Mod
join:2003-01-11
Purple Zone
clubs:
·Comcast
Host:
TV over IP
Software
RCN
Inside Insight
Team Discovery
| said by cdr1000  :Does it matter if Comcast did the same? What matters is why.
Apparently RCN... (and others) don't believe there's enough demand.
said by comcastcares :This decision is in alignment with other Internet Service Providers that have recently terminated their Newsgroups service due to the declining popularity of Newsgroups as customers chose other methods, such as RSS feeds and web browsing to access information. I'm fully aware you and others utilized the service.
I'm in complete agreement with folks here that there should have been communication with RCN subscribers
--
~Safe Hex~ Team Discovery ~ Project Hope ~ Like A Hurricane~ |
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LexingtonMA
Premium
join:2007-02-19
Lexington, MA
|  Lilly - who is the right person for us to contact at RCN to let them know how we feel about the fact that (a) RCN just discontinued a valuable service that absolutely used to be part of the ISP deal, and (b) RCN did so without ANY notification to us?
I guess it was foolish for me to go to the newgroup rcn.general to see if there was an update there
 |
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lilhurricane
Crunchin' For Cures
Premium,Mod
join:2003-01-11
Purple Zone
clubs:
·Comcast
Host:
TV over IP
Software
RCN
Inside Insight
Team Discovery
| said by LexingtonMA :Lilly - who is the right person for us to contact at RCN to let them know how we feel ..you're doing it right here, Lex |
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fhaber
Enhanced For Lynx
join:1999-11-23
New York, NY
·RCN CABLE
| Reposting, as requested:
=======================
News - It's Baaack (today, anyway)
News (the familiar and beloved outsourced, Giga, slow NNTP)suddenly started working! Can any of our esteemed RCN folks confirm whether this is intentional?
NSLookUp - Wednesday, September 17, 2008 14:50:45
Generated by CyberKit Version 2.5
Copyright © 1996-2000 by Luc Neijens
Name Server: 4.2.2.4
Query: news.rcn.com
Type of Search: ALL - All records
Protocol: UDP
Verbose: Yes
Recursion Desired: Yes
Header:
ID=20855, QR=Response, Opcode=QUERY, RCODE=NO ERROR
Authoritative Answer=No, Truncation=No
Recursion Desired=Yes, Recursion Available=Yes
QDCOUNT=1, ANCOUNT=1, NSCOUNT=0, ARCOUNT=0
Question:
Name=news.rcn.com, QTYPE=ALL, QCLASS=1
Answer Section:
- Name=news.rcn.com
Type=CNAME, Class=1, TTL=43200 (12 Hours), RDLENGTH=20
CNAME=news.isp.giganews.com
--- |
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mjr
Premium
join:2003-09-18
Bethlehem, PA
| No it's not. I get the dreaded "480 Authentication Required" The same error you would get when you used to try to open your third connection. Only this is my first connection.
Are you actually receiving data from the server, or are you saying it's back because you get an IP from DNS? |
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jsolo1
Premium
join:2001-07-01 | reply to fhaber
fhaber,
Per your other thread where you post it's back. news.rcn.com resolves now to giganews, but it still wants a login/pass to gain access, so not really back. |
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fhaber
Enhanced For Lynx
join:1999-11-23
New York, NY | 1. I'm getting data.
2. Mine always needed authent, even from an RCN IP.
3. I never tried to slam RCN with a third connection - it's so slow it's easy to be a gentleman (g). |
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jsolo1
Premium
join:2001-07-01 | What are you using for youro authentication info?
rcn/rcn?
--
Insanity is living in a state of disillusion. |
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fhaber
Enhanced For Lynx
join:1999-11-23
New York, NY | username@rcn.com
mailpw |
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mjr
Premium
join:2003-09-18
Bethlehem, PA | I get "502 Access Denied via @rcn.com auth server" when I try my email addy/password |
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