negativeduckPremium,VIP
join:2002-02-14
Centreville, VA
kudos:1 | reply to alany301
Re: [Newsgroups] "Unable to connect to news.rcn.com:119" Alany,
Honestly, the call center was aware they had all of the information sent to them a few weeks ago and then an update sent last week. That's not say that a tech didn't make an error and what not. I appreciate the feedback and I'll have the note sent again so nobody else has to feel the pain that you did.
All of their "scripts" as you put it should have been updated but I'll get this double checked to make sure something didn't get missed.
Sorry for the inconvenience and your wasted time.
--
Bryan Laird
Director Product and Technology |
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wbertramPremium
join:2005-08-19
Allentown, PA | said by negativeduck:Alany, Honestly, the call center was aware they had all of the information sent to them a few weeks ago and then an update sent last week. That's not say that a tech didn't make an error and what not. I appreciate the feedback and I'll have the note sent again so nobody else has to feel the pain that you did. All of their "scripts" as you put it should have been updated but I'll get this double checked to make sure something didn't get missed. Sorry for the inconvenience and your wasted time. First you raise my rate by $30 a month, then you cut off news.rcn.com without so much as an email notice, forcing me to purchase an alternative news service, and next you will force me to rent additional cable boxes for all the TVs in the house. Seems to me like a recipe for disaster - RCN's disaster! Does RCN honestly think that a large portion of their customers are not actively seeking out alternative source for the services they presently purchase from RCN?
So, you sent a notice of the impending netnews cancellation to your absolutely useless customer service team. Why wouldn't you send a notice to your CUSTOMERS??? So that they could make appropriate preparation to cut over to another news service?
I don't know whether FIOS or SECTV will prove to be better or worse service providers than RCN, but I can assure you that I will be off this sinking ship at the first opportunity I have. |
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1 edit | Get a 3rd party USENET provider
Your entire life will change  |
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wbertramPremium
join:2005-08-19
Allentown, PA
1 edit | Unfortunately, we are in an area where only RCN provides service. Can't even get DSL service here. |
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Most ISPs have horrible news services anyways, and they monitor your usage... going with a 3rd party provider is probably the best bet anyways |
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mjrPremium
join:2003-09-18
Bethlehem, PA | reply to negativeduck
Re: [Newsgroups] "Unable to connect to news.rcn.com:119" I've stood by RCN for a LONG time. I signed up for RCN service in October of 1997, when I moved into the LEahigh Valley, signed up for triple play when it was first offered to me more than 6 years ago, and have sent them more than $10,000 since the beginning. This leaves a real bad taste in my mouth.
Quite disappointed. Seriously, how much did it cost RCN to subcontract giganews? Can't imagine is was very much at all.
Very disappointed. |
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