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Pete Abel
Premium
join:2008-01-15
Saint Louis, MO
 ·Charter Pipeline
| Circuit Issues I'm with Suddenlink. While I don't know the exact cause of your issues, I do know we have ordered a larger circuit for additional capacity in your area (Humboldt County). The third party vendor for that circuit is usually quite reliable but is taking longer than normal, in this case, to fulfill our order. We are staying on them daily, to do what we can to expedite delivery. In the meantime, we apologize for any inconveience.
As a company, we are also evaluating improved diagnostic or "predictive" tools that will give us better estimates of growing bandwidth demands -- which in turn should improve the timing for ordering and installing additional capacity, helping prevent this type of issue in the future. | |
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humboldt
@suddenlink.net
| Re: Circuit Issues Hah that's rich. You should know the exact problem by now, it's over a month old. Bad form trying to pass the buck on a nameless third party vendor. I can't help but think you are blatantly lieing with make a statement like that. You aren't some small potatoes company struggling to get an order from across the sea in the 1800's. It's 2008, whatever it was should of been shipped and installed weeks ago. | |
| | Pete Abel
Premium
join:2008-01-15
Saint Louis, MO | Re: Circuit Issues We have no vested interest in lying, nor do we gain anything by the delays in our order. Believe what you wish. | |
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humboldt
@suddenlink.net
| Re: Circuit Issues I'd imagine you save a lot of money by taking your sweet ass time updating the network in humboldt county. Instead of paying for the hardware to support all of us with reasonable stable connections, you upgrade the bare minimum and pretend to be bewildered when things start to fail.
After all, you guys have a monopoly in humboldt and us poor customers have little to no alternative to your service except to grit our teeth and bear it if we want high speed internet.
I'll be damned if I sit idly by and not say anything. | |
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