DJ Matt
join:2008-05-09
| New Internet Tiers Now Listed on WOW's Site Here is the official word from WOW themselves...
»content.wowway.com/apps/wowwayco···ackage=I
Xcite 2Mbps Internet*
WOW! Xcite 2Mbps Internet is more than 140 times faster then dial-up. Perfect for checking e-mail, listening to music and surfing the web. Includes 5
e-mail accounts, 3 IP addresses and 10 MB of web space.
Xpress 8Mbps Internet*
WOW! Xpress 8Mbps Internet is more then 140 times faster than dial-up. Ideal for downloading pictures, shopping online or swapping large files. Includes 5 e-mail accounts, 3 IP addresses and 10 MB of web space.
Xtreme 15Mbps Internet (1Mbps upload)*
WOW! Xtreme Internet at 15Mbps download (1Mbps upload) is more than 265 times faster then dial-up. Ideal for online gaming, video streaming, downloading large photos and accessing video-rich website content. Includes 5 e-mail accounts, 3 IP addresses and 10 MB of web space.
Xtreme Turbo 15Mbps Internet (2Mbps upload)*
WOW! Xtreme Turbo Internet at 15Mbps downstream (2Mbps upload) is more than 265 times faster then dial-up. This is the choice for customers with larger upload requirements and those who frequently file share. Includes 5 e-mail accounts, 3 IP addresses and 10 MB of web space. | |
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 anonytard
join:2008-09-08 | Re: New Internet Tiers Now Listed on WOW's Site awesome! was about to feel my sources let me down  | |
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 | DJ Matt
join:2008-05-09
| Re: New Internet Tiers Now Listed on WOW's Site said by Phoenix2088  :Thanks for finding the info. I'm sure this thread will eventually be filled with speed tests.  Indeed! It is past midnight here in the central time zone. I am going to go ahead and do a reboot to see if I get a speed bump. I doubt I will get anything at this time though. Might have to wait until the morning or afternoon. | |
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| | clocks11
join:2002-05-06
00000 | Re: New Internet Tiers Now Listed on WOW's Site I am surprised they what update the website prior to pushing out the updates to the modems. Seems they should have actually given us the updates first. | |
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DJ Matt
join:2008-05-09
| Gah! I rebooted and nada yet. Gotta go to bed soon to be up in time for school. I will reboot the modem when I get home and by then I should be a happy camper. I wonder if the uploads stay the same. My current upload is 500kbps. Not sure if that is going to be bumped up to 1 meg or what. Looks like you have to get the 15 meg to get the 1 meg upload. | |
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sllywhtboy
join:2001-11-13
Royal Oak, MI | so am i understanding the speed upgrades correctly?
512k -> xcite 2m
4m -> xpress 8m
6m/512k (ultra) -> xtreme 15m/1m
6m/1m (ultra+) -> xtreme turbo 15m/2m | |
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| DJ Matt
join:2008-05-09
| Re: New Internet Tiers Now Listed on WOW's Site said by sllywhtboy :so am i understanding the speed upgrades correctly? 512k -> xcite 2m 4m -> xpress 8m 6m/512k (ultra) -> xtreme 15m/1m 6m/1m (ultra+) -> xtreme turbo 15m/2m Thats what we all have came to expect. Who knows though with WOW. To confirm we will just have to watch as people report back with speed tests and what not. | |
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| | anonytard
join:2008-09-08
1 edit | Re: New Internet Tiers Now Listed on WOW's Site value and basic become xcite @ 2mbit/1mbit
advanced and ultra become xpress @ 8mbit/1mbit
ultra+ becomes xtreme @ 15mbit/1mbit
xtreme turbo is the new tier @ 15mbit/2mbit
...copypasted from a previous thread... | |
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Inflex
join:2002-09-05
| Re: New Internet Tiers Now Listed on WOW's Site said by anonytard :value and basic become xcite @ 2mbit/1mbit advanced and ultra become xpress @ 8mbit/1mbit ultra+ becomes xtreme @ 15mbit/1mbit xtreme turbo is the new tier @ 15mbit/2mbit ...copypasted from a previous thread... So what you are saying is I'm being moved to a tier that costs $5 less today than it did yesterday. Is my bill going down by $5? | |
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| | | | davidn50
join:2002-01-05
Madison Heights, MI | Re: New Internet Tiers Now Listed on WOW's Site I called this morning and tweaked my service. Ultra did become xpress. I droped the HD pak and changed to xtreme. Saved about $10.00 with price guaranteed untill 2011.
Reboted modem and am getting 15Mbs. Very happy here. | |
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Goober
Premium
join:2000-12-17
Naperville, IL | Re: New Internet Tiers Now Listed on WOW's Site Well, I'm unhappy about those stupid WOW bastards.
Inflex has it right. Those people in the Ultra tier got F*ed. | |
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DJ Matt
join:2008-05-09 | My Prediction - WOW's systems will come to a crashing hault at 7:16 AM this morning due to a majority of their high speed internet customers resetting their modems.
*sarcasm and a little humor* | |
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The Joker
join:2003-08-01
00001
| Re: New Internet Tiers Now Listed on WOW's Site said by DJ Matt :My Prediction - WOW's systems will come to a crashing hault at 7:16 AM this morning due to a majority of their high speed internet customers resetting their modems. *sarcasm and a little humor* Yes! All 50 of them! WOW is so small! | |
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mcfehn
join:2007-12-24
Evansville, IN
| If I read the new tiers correctly, it looks like I fall in the 15/1 category. That totally rocks. I'm currently at 6/650 so I'm looking forward to seeing the increase when I get home this morning. Now to be completely satisfied, I hope that WOW is finally bringing Caller ID to TV into the Evansville market with this upgrade. Then I will have everything I need. | |
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doormans
join:2002-11-17
Roseville, MI | 05:45 speed test run nothing new yet. | |
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Clocker1000
join:2001-05-24
Sterling Heights, MI | Same here no new speeds yet for me | |
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| karpodiem
join:2008-05-20
1 edit | Re: New Internet Tiers Now Listed on WOW's Site Nothing yet in Troy.
Just tried again. Nothing. | |
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| | mdh218
join:2005-06-28
Madison Heights, MI | Re: New Internet Tiers Now Listed on WOW's Site i'm guessing between the hours of 12:00pm - 6:00pm. | |
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| | | doormans
join:2002-11-17
Roseville, MI | Re: New Internet Tiers Now Listed on WOW's Site Well that would make since. Why do it overnight like regular maint. and not screw around with people when you can do it in the afternoon and hope the system holds. | |
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scottb8888
join:2001-03-08
Dublin, OH | Nothing in Dublin, Ohio | |
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steven s
Premium
join:2002-09-14
Dearborn, MI
1 edit | Thanks WOW for downgrading the Ultra tier to Advanced without lowering our bills.
Edit: still getting 6/600, no "upgrade" here yet. | |
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| karpodiem
join:2008-05-20
 ·WOW Internet and C..
| Re: New Internet Tiers Now Listed on WOW's Site said by steven s :Thanks WOW for downgrading the Ultra tier to Advanced without lowering our bills. Edit: still getting 6/600, no "upgrade" here yet. Same | |
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Inflex
join:2002-09-05 | I called and confirmed, pricing for ultra customers will not change unless you re-bundle. | |
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| flipp
join:2001-04-25
Clinton Township, MI
| Re: New Internet Tiers Now Listed on WOW's Site Here is the odd thing, I just priced out everything i have on WoW's website and compared it with what i pay now. Re-bundling everything would not only save me about 3 bucks, it would also upgrade me to the Xtreme Turbo tier from my regular Ultra internet. However i haven't called yet, so that might change :| | |
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| | SScorpio
join:2002-12-31
Canton, MI
2 edits | Re: New Internet Tiers Now Listed on WOW's Site I have Digital Value, Ultra, HD DVR, and the rental modem. I just called about changing my Internet access to Xtreme 15/1. Just changing that and keeping everything else the same the sales rep confirmed that I would be saving $3/month.
So today I received 6 new HD channels since I didn't have the HD Pak. 2x the Internet speed and I'm being charged $3 less.
A lot of people were complaining early with all of the rumors, but all I have to say is that I'm a happy camper. Oh add in the fact that after going through WOW's phone tree the sales rep picked up on the first ring so I wasn't waiting on hold at all just like every other time I've called WOW. | |
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| | | flipp
join:2001-04-25
Clinton Township, MI | Re: New Internet Tiers Now Listed on WOW's Site Yeah i can confirm it now, it is $3 cheaper. However, my upload is abysmal right now, it should be 2 Mbit.
Last Result:
Download Speed: 15611 kbps (1951.4 KB/sec transfer rate)
Upload Speed: 576 kbps (72 KB/sec transfer rate) | |
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Goober
Premium
join:2000-12-17
Naperville, IL | I have the same package as you, but with 2 HD DVRs and Advanced Phone. I pay $112.00 plus tax.
I can't see, given the listed prices, how that will save me any money at all. You were fortunate. | |
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Goober
Premium
join:2000-12-17
Naperville, IL
2 edits | Re: New Internet Tiers Now Listed on WOW's Site Man. WOW wants $135.00 for the exact same services but with the 15/1 internet. That's $23.00 per month more.
Screw WOW. | |
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| | | formattedc
join:2002-08-29
Cleveland, OH
| SScrorpio, I have the same bundle as you (Digital Value, HD DVR, Ultra tier, and rented telephony modem). So you called the rep and moved from Xpress (8/1) to Xtreme (15/1) and your bill went down $3, how? The old Ultra and the new Xpress tier are both the same price (57.99) while the Xtreme is 67.99 | |
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| | | | SScorpio
join:2002-12-31
Canton, MI
| Re: New Internet Tiers Now Listed on WOW's Site I'm sure if I moved to the Xpress 8/1 my bill would have gone down even more. But they didn't modify what I was being charged even with the new bundle prices. Call them up and see if your bill changes, the worse that can happen is that it's the same so you don't make any changes. | |
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SScorpio
join:2002-12-31
Canton, MI
| Goober, I'm not sure what plan you are on, but your price is low. Summer of '07 WOW had the Digital Value, Advanced Phone, and Ultra Internet, and DVR package for $99 and it had the three year price guarantee.
I guess you could have gotten a HD DVR instead of a normal one, but you should be paying for both DVRs. You would then be at about $126 plus taxes. | |
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Goober
Premium
join:2000-12-17
Naperville, IL | Re: New Internet Tiers Now Listed on WOW's Site That's the exact package I have. How is my pricing low?
$99.99 + $11.99 | |
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| | SScorpio
join:2002-12-31
Canton, MI
| Re: New Internet Tiers Now Listed on WOW's Site You said you have two HD DVRs. WOW charges for all HD DVRs. I tried switching in a HD over the standard def DVR back when I had that package but they were going to charge me the normal full price.
You should be paying $99.99 + $11.99 + $11.99 = $123.97
You are also on a rate locked bundle, and by changing your Internet access you would come off that pricing to the current rate which is why there is the price increase to you. | |
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Goober
Premium
join:2000-12-17
Naperville, IL
1 edit | Re: New Internet Tiers Now Listed on WOW's Site I didn't ask for the HD DVR with the regular bundle. They didn't have any of the others available.
My bill shows it only as the Signature Bundle, which is the one you are referring to. | |
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| | | flipp
join:2001-04-25
Clinton Township, MI | SScorpio, how are your speeds looking? Is your upload as it should? I'm only getting about 1/4th of what i'm supposed to get. | |
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| | | | SScorpio
join:2002-12-31
Canton, MI
| Re: New Internet Tiers Now Listed on WOW's Site I rebooted the modem after I got off the phone with them, and then it reboot itself about 15 minutes later. I'm still seeing my normal Ultra speeds.
I'm working from home ATM so I'm trying to keep my network resets to a minimum as it's a pain to keep getting back on the VPN.
I'll mess around with it more tonight and I might have to call them up and see what's going on. | |
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mcfehn
join:2007-12-24
Evansville, IN | Still no change in Evansville. 10:35am. | |
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wowzers
@wideopenwest.com
| I was getting the Advanced Internet and Advance Phone (4mbps) for $77.99 a month. I just upgraded to Xtreme 15/1 for $2 extra a month. So basically I am getting an extra 11mbps down for $2. Not too shabby. Speed test show I am only downloading around 9000 though, how can you tell what .bin file you have. I don't see it listed anywhere on my 192.168.100.1 Arris page? | |
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Goober
Premium
join:2000-12-17
Naperville, IL
·Comcast
·WOW Internet and C..
| Re: New Internet Tiers Now Listed on WOW's Site I just did the same. I got the 15/1 for $1.97 more per month.
The first C**k-head I spoke to was a smug unhelpful pri**. But, I called back again and after waiting 5 minutes got a nice lady who went ahead and did it without any trouble at all. I wonder if some memo went out or something. | |
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| | LelandC
join:2001-09-14
Westland, MI | Re: New Internet Tiers Now Listed on WOW's Site I called and my bundle price went down around $1.00 but they wanted $10 more per month for 15 mb internet (I was on Ultra before). Whats up with that?
How are you guys getting 15 mb so cheap? | |
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Goober
Premium
join:2000-12-17
Naperville, IL
·Comcast
·WOW Internet and C..
2 edits | Re: New Internet Tiers Now Listed on WOW's Site I had asked them if they could give me the 15/1 and not break my bundle.
First, though, I requested to speak with retentions. The lady said, "sure," and then came back and said that retentions was busy, but that maybe she could take care of me. I told her what I wanted and she went off for a couple of minutes to ask about it. Came back, and the deal was done. | |
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mcfehn
join:2007-12-24
Evansville, IN
| Just spoke to a CSR. Switching from 6/650 to 15/1 was going to run about 8 dollars more per month plus tax. But get this....the guy actually told me NOT to go with 15/1 until I see how the 8/1 works for me once the switch is made. He said since I'm not a gamer that I would basically have no use for all that extra bandwidth.
Also, he told me the switchover to the new tiers won't necessarily take place today for all customers. He said it's being done in stages between today and October 16th. So don't freak out if your new speeds aren't there after 500 reboots. That means it's just not your turn yet. | |
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See 9 replies to this post |
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mcfehn
join:2007-12-24
Evansville, IN | Has anyone received any kind of officialy notification from WOW about the speed changes? I'm just wondering if the change will coincide with a notice from the company. | |
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See 8 replies to this post |
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wnaptech
@wideopenwest.com | no higher speeds here in Sterling heights | |
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karpodiem
join:2008-05-20
·WOW Internet and C..
| I'm starting to believe there might be some truth to the fact that this might be a staggered rollout (over a lengthier period of time) for current customers, however new customers or people getting repackaged will see the new speeds sooner.
This is just a guess, backed up with no information. | |
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See 6 replies to this post |
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detfan
Premium
join:2002-12-29
Livonia, MI | So if I am just an internet customer do I have to call to get new speeds even though that is all that is listed? | |
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The Joker
join:2003-08-01
00001
1 edit | Re: New Internet Tiers Now Listed on WOW's Site said by detfan :So if I am just an internet customer do I have to call to get new speeds even though that is all that is listed? Y
Yes | |
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| | karpodiem
join:2008-05-20
·WOW Internet and C..
| Re: New Internet Tiers Now Listed on WOW's Site said by The Joker :said by detfan :So if I am just an internet customer do I have to call to get new speeds even though that is all that is listed? You need to threaten to cancel, it's all luck! got a speed test to share? | |
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The Joker
join:2003-08-01
00001
3 edits | Re: New Internet Tiers Now Listed on WOW's Site said by karpodiem :said by The Joker :said by detfan :So if I am just an internet customer do I have to call to get new speeds even though that is all that is listed? You need to threaten to cancel, it's all luck! got a speed test to share? Do a speed test and my name is on top next to anon
speed.try.wideopenwest.com/ | |
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wowzers
@wideopenwest.com | I had to remove my Linksys router from the equation to get the 15/1 speeds. If I go through the router, I seem limited to 9/1. These speeds are very nice. | |
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See 7 replies to this post |
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