New Internet Tiers Now Listed on WOW's Site in W.O.W.

New Internet Tiers Now Listed on WOW's Site in W.O.W. http://www.dslreports.com/forum/r21116996 en Wed, 11 Nov 2009 13:47:57 EDT Wed, 11 Nov 2009 13:47:57 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21200454 anon :

just upgraded to 8/1... still on the phone with them when my modem reset and i had the new speed.... very fast :P

also added phone, since at&t was going nuts with the fees and shit, so this is pretty sweet.]]> http://www.dslreports.com/forum/remark,21200454 Wed, 01 Oct 2008 19:21:28 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21179734 mcfehn : So I've been on the new 15/1 speeds for just over a week now. So far so good. Consistantly getting 1.8-1.9MB/s down and right at 1mb/s up. I'm also now on the advanced modem and the phone service is great as well. ]]> http://www.dslreports.com/forum/remark,21179734 Sat, 27 Sep 2008 21:02:25 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21169189 gene32 :

I'm on the 15/2 plan. I called to cancel RR. Dropping off their equipment tomorrow. :)]]> http://www.dslreports.com/forum/remark,21169189 Thu, 25 Sep 2008 19:30:34 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21158559 kiamsiamdala : Nope, I consider the vast majority of TV to be junk with commercial breaks. The things that I do want to watch, I use alternative means.
--
'void planets roll regardless of desolation']]> http://www.dslreports.com/forum/remark,21158559 Tue, 23 Sep 2008 23:14:17 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21158419 usa2k : No cable? Just phone and Internet?]]> http://www.dslreports.com/forum/remark,21158419 Tue, 23 Sep 2008 22:43:19 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21158361 kiamsiamdala : Sure. I was paying $106 for advanced phone and the 6Mb tier, then the upgrades came around, so I checked the wowway site to see what price difference would be for the 15/1 tier+adv phone and it was $84, I think. $89 after tax. These numbers may not be exact, but are within a few dollars. Definitely worth checking.
--
'void planets roll regardless of desolation']]> http://www.dslreports.com/forum/remark,21158361 Tue, 23 Sep 2008 22:32:10 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21158283 formattedc : Kiamsiamdala, I think i am in the same situation, but I have not called yet. Can you elaborate more?]]> http://www.dslreports.com/forum/remark,21158283 Tue, 23 Sep 2008 22:16:57 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21157557 kiamsiamdala : It turns out that I was paying more than I should be for the new bundling. Was at 8/1 now 15/1 and saved $14 lol. This is awesome. You usenet users out there should try nzbplayer. With these speeds I bet 720p could be streamed.
--
'void planets roll regardless of desolation']]> http://www.dslreports.com/forum/remark,21157557 Tue, 23 Sep 2008 20:05:58 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21157340 usa2k : I don't see a smiley with your joke? :D

(It is a Ethernet bridge thru your house wiring.)]]> http://www.dslreports.com/forum/remark,21157340 Tue, 23 Sep 2008 19:32:59 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21157294 DJ Matt :

said by usa2k

:

»Powerline AV

To extend the signal without routing Ethernet cable and drilling holes and the ability to connect any place there is a 120VAC plug ... I think the price was worth it. I've tried wireless, but don't bother now.

EDIT: I would have though your wireless would have been good to a higher speed though.

I am unfamiliar with the 120VAC plug. What does this do exactly?]]> http://www.dslreports.com/forum/remark,21157294 Tue, 23 Sep 2008 19:26:03 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21157128 usa2k : »Powerline AV

To extend the signal without routing Ethernet cable and drilling holes and the ability to connect any place there is a 120VAC plug ... I think the price was worth it. I've tried wireless, but don't bother now.

EDIT: I would have though your wireless would have been good to a higher speed though.

--
Jim, VoIP since 12/2002, VOIPo 2/7/2007

FAH-Tool ... Whales ... VOIPo Forum ... VOIPo Review]]> http://www.dslreports.com/forum/remark,21157128 Tue, 23 Sep 2008 18:59:53 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21153227 JackSparrow : ya wireless seems to always be slower :/ with the 15mbit, i usually download torrents at 1.8MB/s or so, and on the laptop, max i can get is 1.3MB/s. oh well, its still hella faster than before :D]]> http://www.dslreports.com/forum/remark,21153227 Tue, 23 Sep 2008 01:13:27 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21152671 DJ Matt :

said by Inflex

:

Is that a small "b", as in bit?

If so, then you really need to call wow.

Basically 1 MB/s which is 1000kbps. Wireless I can only get up to 760kbps though. Kinda sucks. I need to figure out a way to get my laptop wired or have a port for it in the wall.]]> http://www.dslreports.com/forum/remark,21152671 Mon, 22 Sep 2008 22:43:11 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21151390 Inflex : Is that a small "b", as in bit?

If so, then you really need to call wow.]]> http://www.dslreports.com/forum/remark,21151390 Mon, 22 Sep 2008 18:17:18 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21148055 DJ Matt : I am getting 1.01 mb/s download. Thats the max I can download at, but wireless I can only get up to 760kbps.]]> http://www.dslreports.com/forum/remark,21148055 Mon, 22 Sep 2008 03:43:59 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21147495 anon : Yeah no change for me. I am moving to a new house next weeks so I'm gonna buy the 15mb/2mb one. I think it will be worth $72. I have the 6mb one now. I'll report back and let anyone interested in getting it know of any differences. I'm an IT tech so if there are changes I will really notice them. Good day!

Bob Tinsey]]> http://www.dslreports.com/forum/remark,21147495 Sun, 21 Sep 2008 22:44:38 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21139908 Goober : I max out at about 1.7 up. And, it's infrequently that I get more than about 14.5x down. But, it's good enough for government work for me.

I should realistically only be getting 15/1. So, I'll take a little slower on the down for a little faster on the up.]]> http://www.dslreports.com/forum/remark,21139908 Fri, 19 Sep 2008 23:05:59 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21138915 FileShackOrg : well the tech came out today and installed my service but gave me the old white webstar modem and I don't seem to be getting anything faster than 1.5 up not the 2 like some have been posting.

What modem has everyone else been getting the 15/2 speeds with?]]> http://www.dslreports.com/forum/remark,21138915 Fri, 19 Sep 2008 19:17:02 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21138061 LelandC : I called again trying to get WOW to bump me up to the 15mb plan but no dice (tried yesterday to). My voicemail hasn't been working (turns out they never activated it) so I figured they might bump me up but no soup for me:(]]> http://www.dslreports.com/forum/remark,21138061 Fri, 19 Sep 2008 16:24:50 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21138037 imrf : A little FYI, they aren't called backbone cities. They're called POPs. And AT&T has one here in Michigan, in Detroit. But WOW has their own speed tests, right on their own network. So if you can't get good speeds with their own tests, then there is something wrong.]]> http://www.dslreports.com/forum/remark,21138037 Fri, 19 Sep 2008 16:20:30 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21137780 LelandC : I just recently got the 8/1 plan earlier this week. What is this old bin file you speak of? I would assume since I called in and they zapped my modem I have the most current bin file? How do I tell? I have the arris voip modem...]]> http://www.dslreports.com/forum/remark,21137780 Fri, 19 Sep 2008 15:36:06 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21137647 anonytard : when doing speedtests, it's usually a good idea to mainly do them in backbone cities, preferrably closer to you. speed can't be guaranteed the further you get.

Chicago (seems to be everyone's backbone), Washington DC. this is in addition to the obvious Detroit, Columbus, Cleveland

edit: removed Kansas City. it's often indirect and hops thru Chicago]]> http://www.dslreports.com/forum/remark,21137647 Fri, 19 Sep 2008 15:12:32 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21137554 aes128 : As did several others, I called in even though I already had 8000/1000 with the old bin file. The price I was paying was too much according to the new bundling.

They redid the bundle, $11 less per month and I immediately got this bin file as well:

Configuration File HSD_XpressSA3_395688.bin

Took only a few minutes. They were very nice.]]> http://www.dslreports.com/forum/remark,21137554 Fri, 19 Sep 2008 14:56:32 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21137547 clocks11 : For surfing I do not see much difference, but downloads fly.]]> http://www.dslreports.com/forum/remark,21137547 Fri, 19 Sep 2008 14:56:07 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21137521 mdh218 : i've been flying pretty good both last night during prime time and now:

guess the other night when i was in the upper 5000s was just abnormal.]]> http://www.dslreports.com/forum/remark,21137521 Fri, 19 Sep 2008 14:52:15 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21137519 The Joker : yeah Alabama! :D]]> http://www.dslreports.com/forum/remark,21137519 Fri, 19 Sep 2008 14:51:55 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21137405 anonytard :

quote:
Maybe they used to live there: but WOW only has 2 call centers. The two I said.

wrong. Colorado, Texas, Alabama]]> http://www.dslreports.com/forum/remark,21137405 Fri, 19 Sep 2008 14:34:00 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21134964 DJ Matt : I am really impressed with the upload. Its way faster than what I had originally.]]> http://www.dslreports.com/forum/remark,21134964 Fri, 19 Sep 2008 02:01:02 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21134870 Goober : I posted earlier somewhere that the speeds are flaky. I think the faster speeds are there, but fluctuating wildly (at least for now).]]> http://www.dslreports.com/forum/remark,21134870 Fri, 19 Sep 2008 01:12:00 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21134700 z1method : Yeah, same problem here.. i called earlier and i was getting the 8 down 1.1up but now i'm just getting the old advanced speeds 4 down and sometimes it reaches 5.5 down but never near 8.

]]> http://www.dslreports.com/forum/remark,21134700 Fri, 19 Sep 2008 00:14:58 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21134566 Xee :

said by omegad

:

hmmm now this is odd getting the upload but not the down:

It seems to do that every now and then. Wait a few minutes, try again, and it should be back to normal. Really, the best way to test is to download a big file from somewhere with a lot of bandwidth and see what kind of speeds you can sustain.]]> http://www.dslreports.com/forum/remark,21134566 Thu, 18 Sep 2008 23:44:26 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21134523 omegad : hmmm now this is odd getting the upload but not the down:

]]> http://www.dslreports.com/forum/remark,21134523 Thu, 18 Sep 2008 23:36:36 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21134459 formattedc :

]]> http://www.dslreports.com/forum/remark,21134459 Thu, 18 Sep 2008 23:24:25 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21134455 omegad : Anyone in Columbus Ohio get the new speeds yet? I have a surfboard 5200 so I'm trying to figure out if it's just me or everyone. Also any idea if the recent wind storm will delay us, as they have to make a lot of repairs.]]> http://www.dslreports.com/forum/remark,21134455 Thu, 18 Sep 2008 23:24:03 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21134429 Xee : With this recent flurry of posts from people saying they were able to get the new speeds after doing a reboot tonight, I figured, what the heck, might as well reboot the aging Motorola Surfboard and give it the old Harvard try. Well, I've run a few speedtests and here's the results:

Obviously the speeds jumped around a bit so I logged onto my Usenet account to see what kind of download speeds I could sustain. Here's a screenshot:

Finally, I tried uploading a file to my FTP account to see what kind of speeds I could get with that. Here's the results:

So I think it's fair to say, at least for now, you don't *absolutely* need a WOW modem to get the advertised speeds. All I got to say is, WOW, you're awesome. I'm running speed tests every five minutes like a paranoid freak, still kind of in awe that I'm getting them. :D]]> http://www.dslreports.com/forum/remark,21134429 Thu, 18 Sep 2008 23:18:25 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21134406 flashback :

]]> http://www.dslreports.com/forum/remark,21134406 Thu, 18 Sep 2008 23:14:03 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21134286 Phoenix2088 :

said by DJ Matt

:

I'm loving the new speeds. The fastest file I have downloaded so far has been at 752kbps. Before I topped out at 540kbps. For upload, I could only do 60kbps before, but now I can top out at around 137kbps.

Try usenet or a linux iso torrent. I'm maxing out at 1MB. :p]]> http://www.dslreports.com/forum/remark,21134286 Thu, 18 Sep 2008 22:47:07 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21134261 DJ Matt : I'm loving the new speeds. The fastest file I have downloaded so far has been at 752kbps. Before I topped out at 540kbps. For upload, I could only do 60kbps before, but now I can top out at around 137kbps.]]> http://www.dslreports.com/forum/remark,21134261 Thu, 18 Sep 2008 22:41:26 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21133968 Clocker1000 : I also just did a reset. Now I have the 8MB speeds with about 1100 upload. I was getting 6000/650 before...

C1K]]> http://www.dslreports.com/forum/remark,21133968 Thu, 18 Sep 2008 21:37:15 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21133935 kiamsiamdala : I just reset the modem and have the 8Mb. Using usenet on a 1.7 gig file, it bounces between 800 and 1000KB/sec. Hopefully it stabilizes at some point. I'm very temped to upgrade to the 15Mb tier.
--
'void planets roll regardless of desolation']]> http://www.dslreports.com/forum/remark,21133935 Thu, 18 Sep 2008 21:31:55 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21133824 anon : You were lied to... Some CSR's don't know what they are talking about.]]> http://www.dslreports.com/forum/remark,21133824 Thu, 18 Sep 2008 21:05:31 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21133762 usa2k : I was told my 6000/600 would now be 15000/1000

HSD_XtremeSA3_395689.bin
looks like should be "Xtreme 15Mbps Internet (1Mbps upload)"

said by DJ Matt

:

Here is the official word from WOW themselves...

»content.wowway.com/apps/wowwayco···ackage=I

Xcite 2Mbps Internet*
WOW! Xcite 2Mbps Internet is more than 140 times faster then dial-up. Perfect for checking e-mail, listening to music and surfing the web. Includes 5
e-mail accounts, 3 IP addresses and 10 MB of web space.

Xpress 8Mbps Internet*
WOW! Xpress 8Mbps Internet is more then 140 times faster than dial-up. Ideal for downloading pictures, shopping online or swapping large files. Includes 5 e-mail accounts, 3 IP addresses and 10 MB of web space.

Xtreme 15Mbps Internet (1Mbps upload)*
WOW! Xtreme Internet at 15Mbps download (1Mbps upload) is more than 265 times faster then dial-up. Ideal for online gaming, video streaming, downloading large photos and accessing video-rich website content. Includes 5 e-mail accounts, 3 IP addresses and 10 MB of web space.

Xtreme Turbo 15Mbps Internet (2Mbps upload)*
WOW! Xtreme Turbo Internet at 15Mbps downstream (2Mbps upload) is more than 265 times faster then dial-up. This is the choice for customers with larger upload requirements and those who frequently file share. Includes 5 e-mail accounts, 3 IP addresses and 10 MB of web space.

]]> http://www.dslreports.com/forum/remark,21133762 Thu, 18 Sep 2008 20:52:10 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21133727 DJ Matt : Hey dudes! I am a happy man!

]]> http://www.dslreports.com/forum/remark,21133727 Thu, 18 Sep 2008 20:45:25 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21133615 usa2k : I'm still stuck at 6000/600

Configuration File
HSD_Ultra3SA11.bin

Name
WebSTAR DPX100

Modem Serial Number
SM1197099

Cable Modem MAC Address
00:40:7B:7A:39:5A

Hardware Version
1.0

Software Version
1.1.2 r1.1.3.1-050201 (dpx100-v112r1131-rw-050201a.bin)

Receive Power Level
2.04 dBmV

Transmit Power Level
37.25 dBmV

Cable Modem Status
operational

EDIT: HSD_XtremeSA3_395689.bin after calling!

No reboot and new file showing on modem

Download: 3869 (Kbps)
Upload: 1045 (Kbps)

After reboot

--
Jim, VoIP since 12/2002, VOIPo 2/7/2007

FAH-Tool ... Whales ... VOIPo Forum ... VOIPo Review]]> http://www.dslreports.com/forum/remark,21133615 Thu, 18 Sep 2008 20:25:17 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21133521 disturbed1 : Just had to call in and ask for the upgrade. The rep said no problem, he was going to reboot the modem and all would be in line. Didn't have to threaten or complain. Counting time on hold, the call took less than 5 minutes. He said because I was rebundling, the overall monthly cost would go down.

]]> http://www.dslreports.com/forum/remark,21133521 Thu, 18 Sep 2008 20:10:02 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21133261 DJ Matt :

said by imrf

:

Maybe you and the speed increase were never meant to be. ;) :p

I was thinking the same thing. This 4 meg is a tough one to divorce! She is jealous of the beautiful 8 meg!]]> http://www.dslreports.com/forum/remark,21133261 Thu, 18 Sep 2008 19:23:12 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21133082 aes128 :

said by hocko

:

Same deal for me - 4th call. CSR said I needed a new modem so she I could pick one up tomorrow locally and toss the old webstar dpx100 hardware version 2.1. Then 5 minutes later after a reboot I had 8/1 but had the same old bin file HSD_Advanced3SA11.bin
.

So apparently this means WOW does not know what exactly it's doing or have not communicated this to the phone people. I have the Webstar MODEM:

Hardware Version 1.0
Software Version 1.1.2 r1.1.3.1-050201 (dpx100-v112r1131-rw-050201a.bin)
Current Time Thu Sep 18 13:02:24 2008
Time Since Last Reset 0 day 1 hr 55 mins 0 sec
Configuration File HSD_Advanced3SA11.bin

But:

Does not appear you need a new MODEM.]]> http://www.dslreports.com/forum/remark,21133082 Thu, 18 Sep 2008 18:47:10 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21133036 hocko : Same deal for me - 4th call. CSR said I needed a new modem so she I could pick one up tomorrow locally and toss the old webstar dpx100 hardware version 2.1. Then 5 minutes later after a reboot I had 8/1 but had the same old bin file HSD_Advanced3SA11.bin
.]]> http://www.dslreports.com/forum/remark,21133036 Thu, 18 Sep 2008 18:39:39 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21132991 imrf :

said by DJ Matt

:

I still don't have the speed increase.

Maybe you and the speed increase were never meant to be. ;) :p]]> http://www.dslreports.com/forum/remark,21132991 Thu, 18 Sep 2008 18:32:00 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21132980 imrf : Maybe they used to live there, but WOW only has 2 call centers. The two I said.]]> http://www.dslreports.com/forum/remark,21132980 Thu, 18 Sep 2008 18:30:53 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21132872 aes128 :

said by mdh218

:

4th call was the charm. i was "scheduled" to be rolled up into 8/1 "later this week". i wasn't in the first batch of roll ups, as she put it. so, she went ahead did it.

i'm now at 8/1. no new modem needed. confirmed the new .bin file.

old 4/512: HSD_Advanced3SA11.bin

new 8/1: HSD_XpressSA3_395688.bin

all is well.

Well I rebooted the MODEM and now have this BUT, my bin file is still: HSD_Advanced3SA11.bin so I am not sure bin file name means anything. I have an old WebStar at the 1.0 hardware level.

]]> http://www.dslreports.com/forum/remark,21132872 Thu, 18 Sep 2008 18:09:05 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21132783 DJ Matt : I still don't have the speed increase. I am going to call this evening one more time to see what they can do.]]> http://www.dslreports.com/forum/remark,21132783 Thu, 18 Sep 2008 17:53:42 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21132746 pparks1 : I've seen hardly any noticeable difference between the 6mb that I was at before and the 15mb that I am at now for almost everything that I do on the web. It's even been rare to find a download that is significantly faster.....but occasionally you hit a very fast site and get speeds of 1.x megabytes per second on the download.]]> http://www.dslreports.com/forum/remark,21132746 Thu, 18 Sep 2008 17:45:43 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21132728 clocks11 : thanks for the feedback. I'll save the cash and stay where I am at (8/1).]]> http://www.dslreports.com/forum/remark,21132728 Thu, 18 Sep 2008 17:41:25 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21132681 Inflex : Nope.]]> http://www.dslreports.com/forum/remark,21132681 Thu, 18 Sep 2008 17:33:52 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21132640 clocks11 : I figure I will save myself the $10 then. I am not sure I really need 15meg. Would it effect gaming?]]> http://www.dslreports.com/forum/remark,21132640 Thu, 18 Sep 2008 17:27:22 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21132616 Inflex :

said by clocks11

:

I still would like to know if people notice a difference in regular windsurfing between the 6meg and 15meg? I suspect the difference is only noticeable when downloading?

Regular surfing? Absolutely not. Outside of speed tests your web browser can't consume 8Mbs, let alone 15.

]]> http://www.dslreports.com/forum/remark,21132616 Thu, 18 Sep 2008 17:23:45 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21132417 The Joker :

said by clocks11

:

I still would like to know if people notice a difference in regular windsurfing between the 6meg and 15meg? I suspect the difference is only noticeable when downloading?

Youtube videos load very fast with no hickups, and big pictures load up instantly. ]]> http://www.dslreports.com/forum/remark,21132417 Thu, 18 Sep 2008 16:52:04 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21132389 The Joker :

said by imrf

said by The Joker

:

They have multiple call centers in different states you need to find the right one, or the right rep.

They have 2. One in Texas, which is closed due to the Hurricane, and one in Colorado, which is taking all calls currently.

The last one I talked was in Alabama. ]]> http://www.dslreports.com/forum/remark,21132389 Thu, 18 Sep 2008 16:47:54 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21132326 clocks11 : I still would like to know if people notice a difference in regular windsurfing between the 6meg and 15meg? I suspect the difference is only noticeable when downloading?]]> http://www.dslreports.com/forum/remark,21132326 Thu, 18 Sep 2008 16:38:04 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21132245 anon : I called and they offered the 8Mb connection (previously had 6Mb down / 1Mb up) for $5 less.

I went to the 15Mb/2Mb instead for extra $10... they pushed the update while I was still on the phone with them, current speed test shows download speed 15764Kbps, upload 1821 Kbps.

Nice and painless :D.]]> http://www.dslreports.com/forum/remark,21132245 Thu, 18 Sep 2008 16:24:41 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21132232 Goober : I did too a while back. Strong southern drawl, but she was very helpful and friendly. ]]> http://www.dslreports.com/forum/remark,21132232 Thu, 18 Sep 2008 16:21:59 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21132188 imrf : Same here. I've had one go to Texas, and they were helpful. ]]> http://www.dslreports.com/forum/remark,21132188 Thu, 18 Sep 2008 16:14:32 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21132130 Goober : Most of my calls seem to get routed to Colorado.]]> http://www.dslreports.com/forum/remark,21132130 Thu, 18 Sep 2008 16:04:56 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21132086 pargoff : ok speed upgrade just rolled out to me about an hour ago. up to 8/1 solid.]]> http://www.dslreports.com/forum/remark,21132086 Thu, 18 Sep 2008 15:59:15 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21132054 imrf :

said by The Joker

:

They have multiple call centers in different states you need to find the right one, or the right rep.

They have 2. One in Texas, which is closed due to the Hurricane, and one in Colorado, which is taking all calls currently.]]> http://www.dslreports.com/forum/remark,21132054 Thu, 18 Sep 2008 15:54:54 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21132047 Goober : Okay. My blanket statement still stands.]]> http://www.dslreports.com/forum/remark,21132047 Thu, 18 Sep 2008 15:54:08 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21131973 The Joker : They have multiple call centers in different states you need to find the right one, or the right rep. ]]> http://www.dslreports.com/forum/remark,21131973 Thu, 18 Sep 2008 15:42:01 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21131879 Goober : Yeah, I wouldn't belive a single word that comes out of the mouths of the tech guys. I think if the CSRs are one step from clueless, those guys are immersed in cluelessness.]]> http://www.dslreports.com/forum/remark,21131879 Thu, 18 Sep 2008 15:30:36 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21131750 Albo23 : Yeah I had to call five times. Each times I got disconnected until I threatened to quit.]]> http://www.dslreports.com/forum/remark,21131750 Thu, 18 Sep 2008 15:08:05 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21131271 clocks11 : A tech just left, after setting me up with a new DVR. I asked about the new speeds, and cable modems. He said all modems are capable of the 15 meg speeds. He also said everyone should be getting the 15meg speed. I told him I thought I was just at 8/1. He said no, that 15meg is the new standard speed, and that what I will be getting later today when they push the upgrade.

For the most part the guy seemed "on the ball", but he was obviously misinformed about the new speeds.]]> http://www.dslreports.com/forum/remark,21131271 Thu, 18 Sep 2008 13:32:38 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21129592 The Joker :

said by DJ Matt

:

The guy on the phone tried 2 different ways I believe and no dice. He told me to wait until Saturday morning when the new billing cycle kicks in, but that he would leave a note with his manager to see if anything else could be done before then. Just wait to wait it out I guess.

You give up too easily, by now most customers are upgraded to the new tiers. I would call and try a different phone option.

I find it ironic that the TC is the last one to still not recieve the upgrades. ]]> http://www.dslreports.com/forum/remark,21129592 Thu, 18 Sep 2008 05:29:33 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21129510 DJ Matt : The guy on the phone tried 2 different ways I believe and no dice. He told me to wait until Saturday morning when the new billing cycle kicks in, but that he would leave a note with his manager to see if anything else could be done before then. Just wait to wait it out I guess.]]> http://www.dslreports.com/forum/remark,21129510 Thu, 18 Sep 2008 03:39:55 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21129462 sllywhtboy : i spoke with a couple techs. the last tech i spoke with had to try three different ways to deliver the new config file.

15/1 now. yay.]]> http://www.dslreports.com/forum/remark,21129462 Thu, 18 Sep 2008 02:45:31 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21129305 Phoenix2088 : The lady I spoke to just said she will try and push the new configuration to the modem within the next 5 minutes and that if it didn't work to call back and they will send out a tech. About a minute after I hung up, the modem reset, re-synced, and received the new speed provisions.]]> http://www.dslreports.com/forum/remark,21129305 Thu, 18 Sep 2008 01:36:36 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21129301 anon : sometimes you might just have to call a 2nd time to get the right person to do it.

]]> http://www.dslreports.com/forum/remark,21129301 Thu, 18 Sep 2008 01:35:44 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21129226 DJ Matt : Your lucky. I had no luck at all. The guy did 2 things. First, he tried sending an update or whatever to the modem and that didn't give me the increase and secondly he tried canceling my internet and re-adding it and that didn't work. He then said something about my billing cycle and how the new cycle starts Friday and after Friday I should see the speed increase.

What exactly did he do to get your speed at 8?]]> http://www.dslreports.com/forum/remark,21129226 Thu, 18 Sep 2008 01:09:17 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21129133 Phoenix2088 : Just called and took about 2 minutes. Now this is more like it!

Arris Modem]]> http://www.dslreports.com/forum/remark,21129133 Thu, 18 Sep 2008 00:40:02 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21129071 Cablespider : Heads up. My DPC2100 wouldn't take the new bin for some reason. Even though it wasn't listed as needing to be replaced, they are shipping out a new modem tomorrow anyway. ]]> http://www.dslreports.com/forum/remark,21129071 Thu, 18 Sep 2008 00:21:48 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21129017 Phoenix2088 :

said by DJ Matt

:

I am going to give them a call right now actually. I am sitting here very anxiously waiting for these new speeds. lol!

Hell since they are open 24/7 I might call too. Let me know if you are successful.]]> http://www.dslreports.com/forum/remark,21129017 Thu, 18 Sep 2008 00:07:28 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21128997 DJ Matt :

said by Phoenix2088

:

As an ~~Advanced~~ Xpress customer, the jump from 4 to 8 is more than welcome. When that actually happens is a different story. Probably going to have to call tomorrow and get this sorted out.

I am going to give them a call right now actually. I am sitting here very anxiously waiting for these new speeds. lol!]]> http://www.dslreports.com/forum/remark,21128997 Thu, 18 Sep 2008 00:04:13 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21128995 Phoenix2088 :

said by DJ Matt

:

I bet those people who had the lower 6 tier are not very happy. Everyone else will be pleased though. Going from 6 to 8 may not be that big of a jump for some. Going from 4 to 8, however, is a big difference.

As an ~~Advanced~~ Xpress customer, the jump from 4 to 8 is more than welcome. When that actually happens is a different story. Probably going to have to call tomorrow and get this sorted out.]]> http://www.dslreports.com/forum/remark,21128995 Thu, 18 Sep 2008 00:03:27 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21128977 DJ Matt : I still don't have the speed increase. I am going to give WOW a call for sure and see whats up. I hope they don't have to send a tech out.

said by Phoenix2088

:

Advanced and Ultra was moved to 8/1. Ultra+ is now 15/1, and 15/2 is a new speed tier.

I bet those people who had the lower 6 tier are not very happy. Everyone else will be pleased though. Going from 6 to 8 may not be that big of a jump for some. Going from 4 to 8, however, is a big difference.]]> http://www.dslreports.com/forum/remark,21128977 Thu, 18 Sep 2008 00:00:45 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21128969 xavier101 : no speed increase for me yet they told me i need a new modem dam now i got to wait 5-7 days ]]> http://www.dslreports.com/forum/remark,21128969 Thu, 18 Sep 2008 00:00:11 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21128842 Phoenix2088 : Advanced and Ultra was moved to 8/1. Ultra+ is now 15/1, and 15/2 is a new speed tier.]]> http://www.dslreports.com/forum/remark,21128842 Wed, 17 Sep 2008 23:38:14 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21128789 DJ Matt : Weren't the 6 meg people moved up to 15/1? The 6/1 people were moved to 15/2?]]> http://www.dslreports.com/forum/remark,21128789 Wed, 17 Sep 2008 23:28:53 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21128747 Goober : The prick CSR I spoke to at WOW didn't seem to think so. He did seem to think that the jump from 6 to 8 was an outstanding increase.

He was a smarmy, glib bastard.]]> http://www.dslreports.com/forum/remark,21128747 Wed, 17 Sep 2008 23:22:42 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21128731 anon : You are exactly right and it is not fair. WOW! should not have done this.]]> http://www.dslreports.com/forum/remark,21128731 Wed, 17 Sep 2008 23:20:14 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21128588 formattedc : This whole grouping old bundles together still has me pissed off. Hopefully you guys can clear me up on this. Now as I understand it the Advanced tier users (4Mbps) and the Ultra tier users (6Mbps/500Kbps) were put together on the Xpress tier (8Mbps/1Mbps). Is it not true that people that had bundles where there prices were locked in, would be paying the same right now after the upgrade? If that is true, wouldn't the Advanced tier users be paying less for the Xpress tier now than the people that were on the Ultra tier? If I am wrong please straighten me out, because this doesn't seem right.]]> http://www.dslreports.com/forum/remark,21128588 Wed, 17 Sep 2008 22:51:20 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21128547 DJ Matt :

said by LelandC

:

I've had the new 8mb speed since yesterday. I called about some bundle pricing yesterday and they manually upped my speed. It's been over 8 mb everytime I've tested it (very pleased) but I wish I had the 15mb plan (I am previous ultra plan user)...

I think your the first to post about the 8 speed. Thanks for this. I still don't have 8 yet. I am stuck on 4. In another 2 hours I am going to give WOW a call if I haven't got the speed yet.]]> http://www.dslreports.com/forum/remark,21128547 Wed, 17 Sep 2008 22:43:03 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21128503 LelandC : I've had the new 8mb speed since yesterday. I called about some bundle pricing yesterday and they manually upped my speed. It's been over 8 mb everytime I've tested it (very pleased) but I wish I had the 15mb plan (I am previous ultra plan user)...

]]> http://www.dslreports.com/forum/remark,21128503 Wed, 17 Sep 2008 22:35:52 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21128443 DJ Matt :

said by kiamsiamdala

:

I live in Rochester Hills, Michigan and haven't gotten the upgrade to 8Mb yet. I have the voip modem and have tried rebooting it a few times through out the past couple days. I also tried calling tech support and he said to monitor it for a couple days and call back if it still hasn't changed. :huh:

As an aside, I bet a thread dedicated to pricing would be helpful to a lot of us. It seems like it fluctuates depending upon who you talk to. I love WOW as an isp, but would still like to get the best deal I can, especially being that times are tough these days.

I agree with the pricing. This would be a great idea. I hate it when companies give this person 1 deal and another person some other deal. Some people who have been loyal customers for lets say 5 years sometimes can't get the same deal that another loyal customer that has been with WOW for the same 5 years.]]> http://www.dslreports.com/forum/remark,21128443 Wed, 17 Sep 2008 22:24:51 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21128282 kiamsiamdala : I live in Rochester Hills, Michigan and haven't gotten the upgrade to 8Mb yet. I have the voip modem and have tried rebooting it a few times through out the past couple days. I also tried calling tech support and he said to monitor it for a couple days and call back if it still hasn't changed. :huh:

As an aside, I bet a thread dedicated to pricing would be helpful to a lot of us. It seems like it fluctuates depending upon who you talk to. I love WOW as an isp, but would still like to get the best deal I can, especially being that times are tough these days.
--
'void planets roll regardless of desolation']]> http://www.dslreports.com/forum/remark,21128282 Wed, 17 Sep 2008 21:56:10 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21128155 Goober : I wonder at what point the network will stabilize and provide more consistent uploads and downloads.

I don't ever recall my speeds varying so much with Comcast like it does with WOW. With Comcast, I never could tell when it was high demand time.

With the new speed changes with WOW, I get hugely wide swings in speed depending on the time of day.]]> http://www.dslreports.com/forum/remark,21128155 Wed, 17 Sep 2008 21:33:17 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21128121 usa2k :

said by pargoff

:

for those of you who haven't gotten the upgrade yet (like me), i just spoke with a CSR and she said they expect to roll out the rest of the upgrades today

I'm likely still in the have-not near you! :(
--
Jim, VoIP since 12/2002, VOIPo 2/7/2007

FAH-Tool ... Whales ... VOIPo Forum ... VOIPo Review]]> http://www.dslreports.com/forum/remark,21128121 Wed, 17 Sep 2008 21:29:24 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21128077 anon : I am in Cleveland and have the new speeds. All I did was reboot my modem... did not have to call. I have the Arris telephony modem.]]> http://www.dslreports.com/forum/remark,21128077 Wed, 17 Sep 2008 21:22:27 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21127811 Phoenix2088 : Anyone in the Cleveland area with the new speeds? Reboot or did you call?]]> http://www.dslreports.com/forum/remark,21127811 Wed, 17 Sep 2008 20:35:23 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21127801 Inflex : Oops, my bad, I'm on hardware version 2.1 on a DPX100.

8mb after a reboot last night.

All menu pages work on this modem.

Speed test does not reflect my multithreaded download speed. Never has.

]]> http://www.dslreports.com/forum/remark,21127801 Wed, 17 Sep 2008 20:34:01 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21127636 mdh218 : yes, i have a webstar (see my previous posts for full details of modem)

WebSTAR DPC2100R1]]> http://www.dslreports.com/forum/remark,21127636 Wed, 17 Sep 2008 20:09:25 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21127620 DJ Matt : mdh, is that for the Webstar modems? I remember doing something like that. I have an Arris modem now though so it works a bit differently. I don't see anything like that. I will look around though.]]> http://www.dslreports.com/forum/remark,21127620 Wed, 17 Sep 2008 20:07:11 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21127597 mdh218 : to check your bin:

point your browser to you modem 192.168.100.1 so you get the System screen (the only active link button).

power cycle the modem

keep clicking on the pink button for Status (green Signal and blue Log will work too) as it boots. right when it first reboots; the page won't load. but during the sync to WOW, all the buttons work until it finishes syncing. you will see the Status page keep changing with all the info it gets until you are finally locked out with the "this feature isn't enabled" screen. you can check your Log this way too. and the full signal strength info too under the Signal button.

the button links only work fro 10 or 15 seconds before the modem is fully talking/synced with WOW, but during that time, all the button links work.

simple enough.]]> http://www.dslreports.com/forum/remark,21127597 Wed, 17 Sep 2008 20:03:56 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21127306 anon : I switched my whole package around. I went with
Xtreme 15Mbps Internet, Digital Value Cable and Essential Phone Bundle* for 99.99 a month (same as I payed before)

I don't need the DVR as i think I used it 2 times in over a year, I got a cell phone and on another PC I have the MagicJack that runs so long distance isn't an issue. Love the new speed though

]]> http://www.dslreports.com/forum/remark,21127306 Wed, 17 Sep 2008 19:17:06 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21127252 Goober : I asked that too, but I never heard anything back.]]> http://www.dslreports.com/forum/remark,21127252 Wed, 17 Sep 2008 19:09:07 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21127245 DJ Matt : How do you check your bin?]]> http://www.dslreports.com/forum/remark,21127245 Wed, 17 Sep 2008 19:08:12 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21127238 Goober : I think you're right. All the people running speed tests too, I would imagine.]]> http://www.dslreports.com/forum/remark,21127238 Wed, 17 Sep 2008 19:07:32 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21127038 mdh218 : downloads will probably be better off peak times; but i'm happy with the upload speed :)

]]> http://www.dslreports.com/forum/remark,21127038 Wed, 17 Sep 2008 18:27:18 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21127020 mdh218 : 4th call was the charm. i was "scheduled" to be rolled up into 8/1 "later this week". i wasn't in the first batch of roll ups, as she put it. so, she went ahead did it.

i'm now at 8/1. no new modem needed. confirmed the new .bin file.

old 4/512: HSD_Advanced3SA11.bin

new 8/1: HSD_XpressSA3_395688.bin

all is well.]]> http://www.dslreports.com/forum/remark,21127020 Wed, 17 Sep 2008 18:23:45 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21127018 DJ Matt :

said by aes128

:

I still am stuck at 4000/500 BTW.

Same here and I have yet to see a speed test from someone with the 8/1 speed. Everything I see in this thread is around 15.]]> http://www.dslreports.com/forum/remark,21127018 Wed, 17 Sep 2008 18:23:21 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21126893 aes128 : Guess I have to call and upgrade. Seems I was not keeping track. I have only Basic analog and Advanced and I am paying $81.50. Current price for Xtreme Turbo Basic cable is only $84.99 and the Xtreme is only $79.99. I watch little to no TV and already get local HD channels with my QAM tuner. Might as well go to Xtreme for less money. Could go to Turbo and basic for $84.99.

I still am stuck at 4000/500 BTW.]]> http://www.dslreports.com/forum/remark,21126893 Wed, 17 Sep 2008 18:03:00 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21126784 clocks11 : Then maybe I should still ask for a new modem to make sure I am future proof.]]> http://www.dslreports.com/forum/remark,21126784 Wed, 17 Sep 2008 17:44:13 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21126597 elzar760 :

said by clocks11

:

I got a voice message saying the outage in my area has been resolved. Not really sure what that meant I called them, and sure enough they canceled my service call for a new modem and DVR. So I told them again what my issues were, and they were able to get my ancient webstar the new speeds (and setup a new appointment for the DVR issue).

So to confirm, a webstar hardware ver 1.0 can get the full 8/1, and I assume beyond.

I was told my modem, webstar version 1.0, would provide me with up to 10 megs down on the 15 meg plan, until the new modem arrived. Then using the new modem I would receive the full 15 of my plan. ]]> http://www.dslreports.com/forum/remark,21126597 Wed, 17 Sep 2008 17:12:25 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21126515 hocko : Any news on when Sterling Heights,MI switch will take place? - no internet change yet for me. I talked to several CSR's yesterday and they said the change would take place by Oct. 16th although I did get the new HD channels through my cablecard so some switch did occur.]]> http://www.dslreports.com/forum/remark,21126515 Wed, 17 Sep 2008 17:02:35 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21126511 Goober : Likely only if you had them push the file by calling them.]]> http://www.dslreports.com/forum/remark,21126511 Wed, 17 Sep 2008 17:02:24 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21126503 flashback :

said by xavier101

:

update for chicago a tech just told me by 8 pm chicago will have the speed increase hell yes i cant wait

I hope this is true!]]> http://www.dslreports.com/forum/remark,21126503 Wed, 17 Sep 2008 17:01:21 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21126465 DJ Matt :

said by xavier101

:

i stay on the southeast side by the lake 95 th by ewing

Thats really far away from where I'm at. I am in Naperville. Hopefully he meant all of the Chicago area.]]> http://www.dslreports.com/forum/remark,21126465 Wed, 17 Sep 2008 16:57:11 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21126435 xavier101 : i stay on the southeast side by the lake 95 th by ewing ]]> http://www.dslreports.com/forum/remark,21126435 Wed, 17 Sep 2008 16:53:00 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21126392 DJ Matt :

said by xavier101

:

update for chicago a tech just told me by 8 pm chicago will have the speed increase hell yes i cant wait

What parts of Chicago though? Did he mention the Chicago area or just Chicago itself? What area do you live in and did he tell you that you would have to reboot your modem?]]> http://www.dslreports.com/forum/remark,21126392 Wed, 17 Sep 2008 16:46:31 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21126384 xavier101 : update for chicago a tech just told me by 8 pm chicago will have the speed increase hell yes i cant wait ]]> http://www.dslreports.com/forum/remark,21126384 Wed, 17 Sep 2008 16:45:09 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21126371 The Joker : No problems in IL!]]> http://www.dslreports.com/forum/remark,21126371 Wed, 17 Sep 2008 16:43:22 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21126201 DJ Matt : Seems like a good chunk of people who are having problems are from IL. I haven't seen a speed increase yet. The CSR told me to wait for another 24 hours and if I don't see a speed increase by then to give them a call.]]> http://www.dslreports.com/forum/remark,21126201 Wed, 17 Sep 2008 16:13:00 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21126060 clocks11 : I got a voice message saying the outage in my area has been resolved. Not really sure what that meant I called them, and sure enough they canceled my service call for a new modem and DVR. So I told them again what my issues were, and they were able to get my ancient webstar the new speeds (and setup a new appointment for the DVR issue).

So to confirm, a webstar hardware ver 1.0 can get the full 8/1, and I assume beyond.]]> http://www.dslreports.com/forum/remark,21126060 Wed, 17 Sep 2008 15:47:36 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21125910 Inflex : My Webstar hardware 1.1 took the upgrade fine.

Now the Arris that I'm getting next week has me concerned.]]> http://www.dslreports.com/forum/remark,21125910 Wed, 17 Sep 2008 15:18:32 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21125336 imrf : Ok. That's good to hear. So its a crapshoot then. lol

There's a possibility that there are some DPX100s that maybe aren't entered into the system right and wont take them, or maybe a range of them that won't. Who knows. But either way, glad to hear yours has no problems.]]> http://www.dslreports.com/forum/remark,21125336 Wed, 17 Sep 2008 13:40:29 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21125242 Gremlin351 :

said by davidn50

:

I have a WebSTAR DPX100, Hardware Version 1.0. I have had no problem getting 15Mbps. I did call yesterday and changed my bundle and no mention was made of needing a different modem. FWIW

Well, just got off the phone with WoW. The particular CSR I talked to said that there should be no problem with any of the modems that wow rents. He said he would reset things on his end, so we shall see.]]> http://www.dslreports.com/forum/remark,21125242 Wed, 17 Sep 2008 13:26:10 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21125210 davidn50 : I have a WebSTAR DPX100, Hardware Version 1.0. I have had no problem getting 15Mbps. I did call yesterday and changed my bundle and no mention was made of needing a different modem. FWIW]]> http://www.dslreports.com/forum/remark,21125210 Wed, 17 Sep 2008 13:20:09 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21125077 imrf :

said by TH3 MAN :

YOU HAVE TO GET A NEW MODEM FOR THE SPEEDS TO SHOW UP.SOME MAY ASLREADY HAVE NEWER MODEMS SO THEY ARE GETTING 15 NOW.I HVAE A FRIEND AT WOW AND HE SAYS MOST WONTEVEN SEE THE SPEED INCREASE UNLESS THEY ARE SMART ENOUGH TO GO GET NEW MODEM FROM WOW.TODAY I AM GOING TO PICK UP THE NEW 602-G MODEM AND I WILL BE DOWNLOADING ALOT FASTER.HAVE A NICE DAY.CALL WOW AND TELL THEM TO SEND YOU MODEM.HAHA

Your friend is wrong and/or doesn't work for WOW. Only the DPX 100s seem to be having a problem with the faster internet speeds now. All the other modems are fine.]]> http://www.dslreports.com/forum/remark,21125077 Wed, 17 Sep 2008 12:55:57 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21125039 anon : I just called and Removed the HD Pak, Upgraded from 8MB to 15MB for only 1 dollar more(lol) and added a new modem

all in all I was paying 89 a month for HDDVR, Digital Cable, and Internet and now im paying 80

Great Job WOW!]]> http://www.dslreports.com/forum/remark,21125039 Wed, 17 Sep 2008 12:48:30 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21125034 flipp : I now have the Xtreme and Digital Basic bundle + HD Receiver + HDPak, before i had the Ultra with the Standard Bundle (Digital Basic) + HD Receiver + HDPak. After the call to change it i saved $3 in my bill. ]]> http://www.dslreports.com/forum/remark,21125034 Wed, 17 Sep 2008 12:46:13 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21124978 formattedc : Which bundle did you/do you have?]]> http://www.dslreports.com/forum/remark,21124978 Wed, 17 Sep 2008 12:35:58 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21124965 anon : YOU HAVE TO GET A NEW MODEM FOR THE SPEEDS TO SHOW UP.SOME MAY ASLREADY HAVE NEWER MODEMS SO THEY ARE GETTING 15 NOW.I HVAE A FRIEND AT WOW AND HE SAYS MOST WONTEVEN SEE THE SPEED INCREASE UNLESS THEY ARE SMART ENOUGH TO GO GET NEW MODEM FROM WOW.TODAY I AM GOING TO PICK UP THE NEW 602-G MODEM AND I WILL BE DOWNLOADING ALOT FASTER.HAVE A NICE DAY.CALL WOW AND TELL THEM TO SEND YOU MODEM.HAHA]]> http://www.dslreports.com/forum/remark,21124965 Wed, 17 Sep 2008 12:32:32 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21124954 flipp :

said by Gremlin351

said by flipp

said by zeppster :

Hey guys I called last night into wow because I was on the ultra + and was still getting 6/1 speeds. The rep said that my webstar modem would not get the new speeds and would require a new modem. I have a service call already for today and if the tech manages to read the notes he'll be bringing a new modem or they will just mail one to me.

Sorry but unless your webstar is broken somehow, then what they told you is complete bollocks. I have a webstar from WoW and i get the 15/1 speed just fine, a nice sustained 2MB/s down.

I just checked, and i have version 2.1 :| My speeds didn't change on their own however, i had to call because i upgraded from Ultra to Xtreme which oddly enough saved me a few bucks with the bundle that i have.]]> http://www.dslreports.com/forum/remark,21124954 Wed, 17 Sep 2008 12:29:54 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21124883 mdh218 : i have:

WebSTAR DPC2100R1
Hardware Version 1.11
Software Version v2.0.2r1256TR1-080321

can't get 8/1

2 WOW resets while on the phone with 2 different CSRs and 1 reset at 11:08am today by itself (which I'm sure WOW initiated).

speeds worse then yesterday. downloads in the mid 2000k up to around 3200k, upload of 470k to 505k. i'm an original 4mb/512k subscriber.]]> http://www.dslreports.com/forum/remark,21124883 Wed, 17 Sep 2008 12:18:14 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21124770 elzar760 :

I just talked to a very helpful young lady at WOW whom I asked if this was a problem for me. I have noticed increased speeds but not seeing full 15 down. I have a I have a DPX 100 (Hardware v. 1.0)with a white case also. She said they would mail me a new modem, I could do whatever I wanted with the old modem I did not have to send it back(obviously they are useless to them now). She said in the mean time I could possibly get up to 10mbps down as that was the highest that particular modem could do. As soon as I told her why I was calling and she looked at my account she very clearly said, Oh yeah you have one that we need to replace. So I am sure they are sitting there with a list etc...I just wish the tech that had upgraded me had caught it yesterday but either way, DPX 100 Hardware version 1.0 = not able to handle the new speeds. ]]> http://www.dslreports.com/forum/remark,21124770 Wed, 17 Sep 2008 11:56:24 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21124719 Gremlin351 :

said by flipp

Sorry but unless your webstar is broken somehow, then what they told you is complete bollocks. I have a webstar from WoW and i get the 15/1 speed just fine, a nice sustained 2MB/s down.

Well, I don't think it's that simple. I have a DPX 100 (Hardware v. 1.0), but browsing other people's cable modems show some DPX 100's that have hardware version 2.1...So I don't think all of the webstars are the same. I have seen some webstars that have a black casing and some that have a white casing, mine has the white casing. So, if you can post what hardware version you have by browsing to »192.168.100.1, then that may be helpful. Also, the new speeds were not effective at 1 am for me early this morning. I guess I will be calling wow if the new speeds are not effective by the time I get home (8PM). If any webstar will not accept the new configuration it is bound to be the H/W 1.0 version.]]> http://www.dslreports.com/forum/remark,21124719 Wed, 17 Sep 2008 11:46:44 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21124562 mdh218 : as i was just reading the latest on this thread; i got zapped again remotely. now that i'm back, i'm getting 2555k or worse download...and still at/around the 480k mark for up. so my 4mb/512k plan got cut in half for download :)

i know, test can be inclusive as there are many outside factors (i did speakeasy and speedtest, both were the same at that moment in time).

but i'm still on track for a visit/new modem tomorrow (thursday) as well. i was told the webstar will have to be replaced and all i'm being moved to is the 8/1 plan.]]> http://www.dslreports.com/forum/remark,21124562 Wed, 17 Sep 2008 11:21:16 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21124549 xavier101 : they told me by 7pm tonight i will keep u guys posted now i getting 4100megs now much slower ]]> http://www.dslreports.com/forum/remark,21124549 Wed, 17 Sep 2008 11:19:24 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21124524 clocks11 : As of 10:10am, still no upgrade in for me in IL. Webstar modem may be part of the problem. They are bringing me a new one Friday afternoon.

Strangely, I actually only getting 3meg down now vs. 4meg.]]> http://www.dslreports.com/forum/remark,21124524 Wed, 17 Sep 2008 11:16:00 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21124522 flipp :

Sorry but unless your webstar is broken somehow, then what they told you is complete bollocks. I have a webstar from WoW and i get the 15/1 speed just fine, a nice sustained 2MB/s down.]]> http://www.dslreports.com/forum/remark,21124522 Wed, 17 Sep 2008 11:15:34 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21124486 anon : Hey guys I called last night into wow because I was on the ultra + and was still getting 6/1 speeds. The rep said that my webstar modem would not get the new speeds and would require a new modem. I have a service call already for today and if the tech manages to read the notes he'll be bringing a new modem or they will just mail one to me.]]> http://www.dslreports.com/forum/remark,21124486 Wed, 17 Sep 2008 11:08:36 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21124378 xavier101 : has anyone in chicago got the speed yet me still at 5689 kbs upload and download 985]]> http://www.dslreports.com/forum/remark,21124378 Wed, 17 Sep 2008 10:46:32 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21123881 Goober : My download speeds are significantly slower today than yesterday (1.30 MB/S).

I think it's from all the people testing their connections, lol.]]> http://www.dslreports.com/forum/remark,21123881 Wed, 17 Sep 2008 08:58:02 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21123667 pargoff : for those of you who havent gotten the uograde yet (like me), i just spoke with a CSR and she said they expect to roll out the rest of the upgrades today]]> http://www.dslreports.com/forum/remark,21123667 Wed, 17 Sep 2008 07:56:15 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21123516 mcfehn : Forgot to mention the actual download speef for that 64MB file was 1.73MB/S]]> http://www.dslreports.com/forum/remark,21123516 Wed, 17 Sep 2008 06:20:30 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21123512 mcfehn : Just wanted to share by first download experince since switching to the 15/1 tier yesterday. When they first tripped my modem, my speed test came back in the high 15's. A bit later I did my first actual download. It was a 64MB file and it finished in a blazing 40 seconds. Whew!]]> http://www.dslreports.com/forum/remark,21123512 Wed, 17 Sep 2008 06:17:01 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21123268 imrf : Very near future, no. Sometime early next year, quite a possibility. ]]> http://www.dslreports.com/forum/remark,21123268 Wed, 17 Sep 2008 02:04:11 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21123258 DJ Matt :

said by imrf

SDV would definitely help with the bandwidth issues. WOW told me they will be switching to SDV in the future though. At least thats what a tech said. He was the lead tech out of my area though. For some reason I don't see this happening though. At least not anytime in the very near future.]]> http://www.dslreports.com/forum/remark,21123258 Wed, 17 Sep 2008 01:59:10 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21123248 formattedc : So I finally got my power back from it being off since Friday night, that was annoying. Anyways I just did a speed test and got the expected 8/1 which is ridiculous. My choices here in NE Ohio are WOW and Cox. So I went over to Cox to see their prices.

Cox: Up to 12mbps down/1 up $44.99
Cox: Up to 20mbps down/2 up $59.99

WOW: 8Mbps down/1up $57.99
WOW: 15Mbps down/1 up $67.99

I was on the ultra tier, got pushed together with the advanced people and got downgraded, WOW is getting a call today. Wish me luck.]]> http://www.dslreports.com/forum/remark,21123248 Wed, 17 Sep 2008 01:54:01 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21123192 imrf :

said by DJ Matt

:

Its probably wise to stick with WOW isn't it? Comcast has so many issues.

Comcast in the area has been fine for all the people I know. So it wouldn't really matter to me either way.

but the HD quality may not be as good as what WOW offers.

It wasn't noticeably worse that WOW when I watched. But seeing as that Comcast is willing to spend money, and are going full force with SDV, all bandwidth problems will be resolved. The one thing I like about Comcast is all analog channels are digitally simulcasted, something that WOW still isn't doing. And I've been have ghosting issues with NBC at night and they still can't figure it out. ]]> http://www.dslreports.com/forum/remark,21123192 Wed, 17 Sep 2008 01:30:08 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21123183 DJ Matt :

said by imrf

:

Yeah, it's pretty good. Comcast was $15 more a month. So I was kinda torn, it's easier to stay with WOW for now. Though the faster internet, better VOD selection and better guide with Comcast makes it a tough choice. But I would miss having my external HDD on my DVR with WOW. lol

Its probably wise to stick with WOW isn't it? Comcast has so many issues. Not everyone has them, but I know some people that have horror stories about them. The internet may be the same, but the HD quality may not be as good as what WOW offers.]]> http://www.dslreports.com/forum/remark,21123183 Wed, 17 Sep 2008 01:26:42 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21123174 imrf : Yeah, it's pretty good. Comcast was $15 more a month. So I was kinda torn, it's easier to stay with WOW for now. Though the faster internet, better VOD selection and better guide with Comcast makes it a tough choice. But I would miss having my external HDD on my DVR with WOW. lol]]> http://www.dslreports.com/forum/remark,21123174 Wed, 17 Sep 2008 01:24:22 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21123173 DJ Matt : I called up WOW. The CSR told me to wait another 24 hours for the speed changes. He says not everyone has the speed increases yet and if I don't see them by tomorrow at this time to go ahead and give them a call again. So, I will wait it out patiently.]]> http://www.dslreports.com/forum/remark,21123173 Wed, 17 Sep 2008 01:24:16 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21123146 keepgoing : Thats still a good deal I think. Cant go wrong with it. Glad everything worked out for you and that your staying on the WOW boat!!! :D]]> http://www.dslreports.com/forum/remark,21123146 Wed, 17 Sep 2008 01:14:51 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21123137 imrf : Essential. Just didn't know the exact name. I don't call Guam or need voice mail, so I'll keep the $10.]]> http://www.dslreports.com/forum/remark,21123137 Wed, 17 Sep 2008 01:12:37 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21123107 keepgoing : There shouldn't be any basic phone anymore. Its advanced or essential. Which one did you get imrf?]]> http://www.dslreports.com/forum/remark,21123107 Wed, 17 Sep 2008 01:03:01 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21123077 imrf : haha... I tried, they just would throw it in. :p]]> http://www.dslreports.com/forum/remark,21123077 Wed, 17 Sep 2008 00:55:04 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21123071 clocks11 : You forgot to add the kitchen sink. LOL]]> http://www.dslreports.com/forum/remark,21123071 Wed, 17 Sep 2008 00:53:47 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21123064 imrf : Well, I have the full digital package, HBO, Starz, Max, Turbo, basic phone, 1 HD DVR, 2 SD DVRs, HD Pak, the included dig box and modem rental, come out to $162 a month for 12 months.]]> http://www.dslreports.com/forum/remark,21123064 Wed, 17 Sep 2008 00:51:32 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21123045 clocks11 : SO what is the total damage with all that?]]> http://www.dslreports.com/forum/remark,21123045 Wed, 17 Sep 2008 00:44:42 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21123040 imrf : Talked to WOW earlier and got them to add phone service, 2 DVRs and the turbo tier on top of what I already have for $17 more a month. Saves me about $30 a month with what I had yesterday with WOW and AT&T. I'll keep them for now and keep watching the Comcast promos to see if they have some Earth shattering deals. But for now, I'm good.]]> http://www.dslreports.com/forum/remark,21123040 Wed, 17 Sep 2008 00:43:00 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21122928 DJ Matt : I just did a speed test and my speed is way lower now around 2.5 megs. Makes no sense at all. :(]]> http://www.dslreports.com/forum/remark,21122928 Wed, 17 Sep 2008 00:13:32 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21122889 xavier101 : they say it might take 24 hours they tryed to push mine and told me to wait 24 hours]]> http://www.dslreports.com/forum/remark,21122889 Wed, 17 Sep 2008 00:04:30 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21122731 JackSparrow :

said by wiz561

:

Alright...I have some information. I have a Webstar DPC-2100 modem that I rent from WOW. I subscribe to the highest tier, which was..I think, 8/1. I was really only getting about 6.5/1, but that's another story.

The highest tier was 6/1 before]]> http://www.dslreports.com/forum/remark,21122731 Tue, 16 Sep 2008 23:30:09 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21122723 DJ Matt : Well, its almost the 17th and no internet speed increase. For some reason I had a strange feeling this would happen.]]> http://www.dslreports.com/forum/remark,21122723 Tue, 16 Sep 2008 23:28:38 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21122661 keepgoing :

Download Speed: 15977 kbps (1997.1 KB/sec transfer rate)
Upload Speed: 2052 kbps (256.5 KB/sec transfer rate)

Been going good over here!!!]]> http://www.dslreports.com/forum/remark,21122661 Tue, 16 Sep 2008 23:20:09 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21121840 The Joker :

said by JackSparrow

:

threaten to go to comcast

yeah, and keep calling back. try tomorrow. ]]> http://www.dslreports.com/forum/remark,21121840 Tue, 16 Sep 2008 20:53:14 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21121833 JackSparrow : threaten to go to comcast]]> http://www.dslreports.com/forum/remark,21121833 Tue, 16 Sep 2008 20:51:36 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21121678 anon : I pushed the button to talk to somebody about upgrading and even spoke to a supervisor and got nowhere. What did you say?]]> http://www.dslreports.com/forum/remark,21121678 Tue, 16 Sep 2008 20:26:26 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21121642 The Joker :

said by jmr :

so did I and they said you are paying the am fro a higher speed blah blah... $20 to upgrade

ask for retentions, or push the button on the phone to downgrade or upgrade your service. ]]> http://www.dslreports.com/forum/remark,21121642 Tue, 16 Sep 2008 20:19:45 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21121574 doormans : That is correct. You had ultra before and with this new rollout you got downgraded.Nice huh. So yes, you have to spend more to get 15/1. ]]> http://www.dslreports.com/forum/remark,21121574 Tue, 16 Sep 2008 20:08:01 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21121528 anon : so did I and they said you are paying the am fro a higher speed blah blah... $20 to upgrade]]> http://www.dslreports.com/forum/remark,21121528 Tue, 16 Sep 2008 19:58:30 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21121527 wiz561 : Alright...I have some information. I have a Webstar DPC-2100 modem that I rent from WOW. I subscribe to the highest tier, which was..I think, 8/1. I was really only getting about 6.5/1, but that's another story.

I unplugged the CM to see if it would take the new firmware. Nothing. Reset it, nothing. Still getting ~6.5/1. Finally, I called WOW and the tech support person was walking me through the same troubleshooting process.

He finally called somebody else, and then they ran something that updated something on the CM. It sounded like they run a script that does two things; updates the firmware and updates the config bin. The tech support guy said that it ran one thing but not the other. After running the second part, it took the new configs and now am getting 15/1.

I asked about the 15/2, and he made it sound like they came out with a new tier, which is 9 dollars more a month. I decided to get it, and now it's 15/1.6, which is fine.

So, I hope that this answers some questions people might have. Maybe just a call to tech support and explain what's going on and it should be fixed.]]> http://www.dslreports.com/forum/remark,21121527 Tue, 16 Sep 2008 19:58:15 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21121522 The Joker : Nothing is confusing, A bunch of users like me got mad at the new TIERS and threaten to cancel, and got the 15/1 speeds. ]]> http://www.dslreports.com/forum/remark,21121522 Tue, 16 Sep 2008 19:57:31 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21121518 DJ Matt :

said by The Joker

You need to call.

I will call tomorrow evening if I haven't got a speed increase yet. Its absurd to call though. A majority of their customers probably don't even know about this. They sent me an e-mail saying all I needed to do on the 16th was to reboot my modem. I have done so about 3 times today already and nada. I will wait it out a little bit longer.]]> http://www.dslreports.com/forum/remark,21121518 Tue, 16 Sep 2008 19:57:10 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21121449 anon : This is confusing... are there people who used to be on ultra (6/512) that are now getting 15/1 speeds? I called and they said in order for me to get the 15/1 I would have to pay almost $30 more per month because of the price package I am currently in.]]> http://www.dslreports.com/forum/remark,21121449 Tue, 16 Sep 2008 19:45:44 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21121378 scooby_mich : Called and switched the package to Xtreme Turbo. Working good.

]]> http://www.dslreports.com/forum/remark,21121378 Tue, 16 Sep 2008 19:32:04 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21121346 clocks11 : I think for some reason some modems are not picking up the upgrade. I reset the modem, unplugged, everything. A CSR reboot it from her end and still nothing.]]> http://www.dslreports.com/forum/remark,21121346 Tue, 16 Sep 2008 19:27:17 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21121286 The Joker :

said by DJ Matt

:

Still not seeing a speed increase here in Naperville.

You need to call.]]> http://www.dslreports.com/forum/remark,21121286 Tue, 16 Sep 2008 19:17:01 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21121208 Goober : I wasn't supposed to be on that tier. I'm not complaining, but it isn't fast enough to be 2 up it doesn't seem.]]> http://www.dslreports.com/forum/remark,21121208 Tue, 16 Sep 2008 19:01:27 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21121205 DJ Matt : Still not seeing a speed increase here in Naperville.]]> http://www.dslreports.com/forum/remark,21121205 Tue, 16 Sep 2008 19:00:58 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21121169 The Joker :

said by Goober

:

I don't get what tier I'm on. Is there any way to tell what the modem config file is?

Looks like 15/1]]> http://www.dslreports.com/forum/remark,21121169 Tue, 16 Sep 2008 18:55:40 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21121091 Goober : I don't get what tier I'm on. Is there any way to tell what the modem config file is?

]]> http://www.dslreports.com/forum/remark,21121091 Tue, 16 Sep 2008 18:42:57 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21121081 Goober :

said by pparks1

:

She told me that with the speed increase, because I was on the 2nd fastest tier before, I would have stayed on the 2nd fastest tier...thus 15/1 coming from the 6/500 package. FWIW for others.

Not according to the d**k I spoke to initially. He said it was going to 8/1. He also felt I should be really pleased by that. Ugh, what an asshat.]]> http://www.dslreports.com/forum/remark,21121081 Tue, 16 Sep 2008 18:40:11 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21121035 grantsa4 : I am currently getting $20 off per month and I was told I would lose that if I upgraded - that made no sense to me]]> http://www.dslreports.com/forum/remark,21121035 Tue, 16 Sep 2008 18:30:33 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21121001 pparks1 : I called and hit option to upgrade TV service. In looking at the Website, it appeared that I was paying more for my package and everything in my package than I needed to be.

Before, I was on digital cable, with advanced phone, Ultra internet, HD-DVR, Digital cable box, HD-PAK and my bill was $186.97.

I changed to the Digital Cable, with the 15/1 internet service and advanced phone. I kept everything that I had before with the exception that I dropped the HD-PAK...but then added on Showtime and my total is now $174.47. Without Showtime, my total was $159.47. Even with the addition of the HD-PAK for $7.99...my total was 167.46. So....$20 less per month for the same thing.

Glad that I called.

Oh yeah, my speeds are now 14,864 on my down and 1093 on my upload. That changed when she zapped my modem on the call...as well as dropping our call :)

She told me that with the speed increase, because I was on the 2nd fastest tier before, I would have stayed on the 2nd fastest tier...thus 15/1 coming from the 6/500 package. FWIW for others.]]> http://www.dslreports.com/forum/remark,21121001 Tue, 16 Sep 2008 18:22:17 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21120967 FileShackOrg : I just ordered 3 hours ago and I have comcast 16/2 right now. I will be testing both services and if wow's is consistent I will stay with them. We'll see.

Could those of you that have the 15/2 from wow post your speed tests please thanks.]]> http://www.dslreports.com/forum/remark,21120967 Tue, 16 Sep 2008 18:16:42 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21120950 grantsa4 : Am so confused - I just called because I am still only getting 4MBps and the CSR I spoke to was clueless and really couldn't help much - is this truely a staggered upgrade or what is the story?]]> http://www.dslreports.com/forum/remark,21120950 Tue, 16 Sep 2008 18:13:03 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21120929 aes128 : Guess I will try again in a day or two and if still nothing I will call. I have a WebStar as well. I am not all bent out of shape because I am not at 8000/1000. I would like the increase, mostly the upload increase but a day or 2 is not that big a deal. I will call on Friday if still nothing.

I did reboot the MODEM, got nothing.]]> http://www.dslreports.com/forum/remark,21120929 Tue, 16 Sep 2008 18:09:36 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21120916 Goober : No manual reboot here. Maybe it did it automatically.

Last Result:
Download Speed: 14277 kbps (1784.6 KB/sec transfer rate)
Upload Speed: 1647 kbps (205.9 KB/sec transfer rate)

Another tes:

Download Speed: 15475 kbps (1934.4 KB/sec transfer rate)
Upload Speed: 1667 kbps (208.4 KB/sec transfer rate)]]> http://www.dslreports.com/forum/remark,21120916 Tue, 16 Sep 2008 18:07:10 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21120905 clocks11 : For you guys that got the 15meg upgrade, can you even tell a difference when just web surfing? Do pages pop up quicker?]]> http://www.dslreports.com/forum/remark,21120905 Tue, 16 Sep 2008 18:05:32 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21120867 anon : The same thing happened to me but yet I am only getting 8/1. I think the web site is not correct in that case.]]> http://www.dslreports.com/forum/remark,21120867 Tue, 16 Sep 2008 17:57:47 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21120859 detfan : I had ultra I went with the Xtreme and its well worth the extra 9 bucks IMO..Good job Wow..]]> http://www.dslreports.com/forum/remark,21120859 Tue, 16 Sep 2008 17:57:01 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21120860 mdh218 : good point pparks1. going to the upgrade internet page shows i can get 15/1 or 15/2. so it knows i should be at 8/1. that is a good sign. just not getting it yet.]]> http://www.dslreports.com/forum/remark,21120860 Tue, 16 Sep 2008 17:57:01 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21120813 clocks11 : I am at my parents house now. They have a Arris phone modem. No bump yet either.]]> http://www.dslreports.com/forum/remark,21120813 Tue, 16 Sep 2008 17:48:25 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21120779 pparks1 : Out of curiosity I went to the website and said to Upgrade Service and the only internet choice it gave me was 15/2....As if it recognized me already on the 15/1 package. I was coming from the Ultra package at 6/500...but with my VoIP phone I always got a bit more than that.]]> http://www.dslreports.com/forum/remark,21120779 Tue, 16 Sep 2008 17:41:43 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21120746 Phoenix2088 :

said by pparks1

:

I've got the Arris VoIP modem myself and have experienced no changes whatsoever. I'm getting 6400 down and 663up. I disconnected the coax and pressed the reset button on the back.

Using an Arris modem here as well and no speed increase yet.]]> http://www.dslreports.com/forum/remark,21120746 Tue, 16 Sep 2008 17:34:14 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21120720 anon : I had ultra and now am supposed to be getting 8/1. I did a speed test and am getting about 8.3/1.1 - so the upgrade worked for me. All I did was push the reset button. Still upset they didn't upgrade ultra to 15/1, though.]]> http://www.dslreports.com/forum/remark,21120720 Tue, 16 Sep 2008 17:30:55 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21120694 pparks1 : I've got the Arris VoIP modem myself and have experienced no changes whatsoever. I'm getting 6400 down and 663up. I disconnected the coax and pressed the reset button on the back.]]> http://www.dslreports.com/forum/remark,21120694 Tue, 16 Sep 2008 17:26:59 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21120650 JackSparrow : Yep, I also have a webstar and I'm getting the full 15. that CSR doesnt know wtf theyre talking about]]> http://www.dslreports.com/forum/remark,21120650 Tue, 16 Sep 2008 17:19:37 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21120532 davidn50 : I have a WebStar and am getting 15.]]> http://www.dslreports.com/forum/remark,21120532 Tue, 16 Sep 2008 17:03:33 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21120447 doormans : Well this isn't a good start. Ran a speed test right after the upgrade and was getting full speeds. Now for the past 2 hrs I am only getting 11mb so I guess they still may have a few bugs to work out. I'll try a hard reset later and see where that takes me. Nice having some guts to the connection now though.]]> http://www.dslreports.com/forum/remark,21120447 Tue, 16 Sep 2008 16:48:40 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21120414 mdh218 : that is true too. i never believe them, that is why i called a 2nd time. try to get an answer that i want/works :)

but anyway, i'll find out on thursday. ]]> http://www.dslreports.com/forum/remark,21120414 Tue, 16 Sep 2008 16:43:04 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21120410 Phoenix2088 :

said by mdh218

:

i know. cause any time someone posts on this forum what a CSR says, nobody believes the poster.

that is fine. from now on i will record all phone calls for you, sound good?

I don't think anyone here is trying to discredit what you are saying. It is just that CSR's are known for not knowing. ;) ]]> http://www.dslreports.com/forum/remark,21120410 Tue, 16 Sep 2008 16:42:41 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21120404 Goober : No, what I'm saying is that I have a hard time imagining that what the CSR said is true. I have no doubts that what you're saying is accurate.

I'm just always a little dubious about what these CSRs know. Comcast or WOW, they seem just a hair's breadth away from being completely clueless.

Read through my posts and you'll see that I'm not very forgiving of CSRs.]]> http://www.dslreports.com/forum/remark,21120404 Tue, 16 Sep 2008 16:41:49 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21120398 mdh218 : i know. cause any time someone posts on this forum what a CSR says, nobody believes the poster.

that is fine. from now on i will record all phone calls for you, sound good?]]> http://www.dslreports.com/forum/remark,21120398 Tue, 16 Sep 2008 16:40:23 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21120387 Goober : I have a hard time imagining that's true.]]> http://www.dslreports.com/forum/remark,21120387 Tue, 16 Sep 2008 16:38:58 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21120379 mdh218 : not mine. and everyone with a 15 plan has to have the arris modems (at least that is what both CSRs told me).]]> http://www.dslreports.com/forum/remark,21120379 Tue, 16 Sep 2008 16:37:48 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21120348 imrf :

said by mdh218

:

i'm betting webstar modems aren't taking the update.

They are taking the updates just fine.]]> http://www.dslreports.com/forum/remark,21120348 Tue, 16 Sep 2008 16:33:29 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21120307 DJ Matt :

said by Phoenix2088

:
Yeah, I am going to wait until tomorrow to call. Hopefully you don't have to call to get the higher speed though because how many customers besides the ones that use the forums will know about the speed increase. Most of their customers fall into that category probably. It seems like many people here have got their increase without calling or even rebooting the modem.]]> http://www.dslreports.com/forum/remark,21120307 Tue, 16 Sep 2008 16:26:33 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21120305 mdh218 : nothing here. 2 reboots. 2 phone calls; 1 to internet support, 1 to retention (as in going to cancel service); and she did was transfer me to internet support.

anyway, both phones calls resulted in them zapping (forcing a reboot) on their end. i asked questions like; if my firmware isn't changing could that be the problem? are you rolling out in zip code or geographic order? have you gotten a lot of calls about this problem? etc. both answered the last question: nope, you are the first. obviously, they have many CSR but come one...i know phone support talk to each other. you can hear them in the background all the time :)

after that 1 1/2 (2 phone calls) they are rolling a tech on thursday night to replace my modem.

cable -> webstar dpc2100 -> computer

i'm betting webstar modems aren't taking the update. i will see what they bring on thursday.]]> http://www.dslreports.com/forum/remark,21120305 Tue, 16 Sep 2008 16:26:28 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21120271 Goober : Once I get home, 2-3 hours from now, it should be interesting to see whether I got the higher speeds. The lady said it should already have hit. She also said that a reboot wasn't necessary.

I have an Arris VOIP modem.]]> http://www.dslreports.com/forum/remark,21120271 Tue, 16 Sep 2008 16:21:21 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21120203 Phoenix2088 :

said by DJ Matt

:

I totally don't get this at all. I rebooted my modem just a few minutes ago and there is no speed increase. I have the provided Arris modem from WOW. There are people in Naperville that has seen speed increases, but I am in Naperville and haven't got a boost? I'm lost. Is it really necessary to call them and ask about it? They e-mailed me back a few days ago and said all I needed to do was reboot my modem to get the higher speed.

We have no idea how they are rolling out the new modem provisions. It could be alphabetic, account number, etc etc. I would wait until at least tomorrow before making a call, after all there is still 8-9 hours left in the day.]]> http://www.dslreports.com/forum/remark,21120203 Tue, 16 Sep 2008 16:09:41 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21120194 The Joker :

said by DJ Matt

I had to call them to get the new speeds, and the nice new discount so yeah!]]> http://www.dslreports.com/forum/remark,21120194 Tue, 16 Sep 2008 16:08:27 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21120113 DJ Matt : I totally don't get this at all. I rebooted my modem just a few minutes ago and there is no speed increase. I have the provided Arris modem from WOW. There are people in Naperville that has seen speed increases, but I am in Naperville and haven't got a boost? I'm lost. Is it really necessary to call them and ask about it? They e-mailed me back a few days ago and said all I needed to do was reboot my modem to get the higher speed.]]> http://www.dslreports.com/forum/remark,21120113 Tue, 16 Sep 2008 15:54:27 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21120047 The Joker :

said by Phoenix2088

said by aes128

:

I am not all that interested in upgrading to a new package but I would like the 8000/1000 if that is indeed the new advanced package. I guess I can wait a few days and then call. :-)

It will roll out everywhere eventually. More than likely within a few days instead of a month.

You are suppose to get it NOW! That's what I was told on the phone. If you didn't get the new speeds then they can help you on the phone. ]]> http://www.dslreports.com/forum/remark,21120047 Tue, 16 Sep 2008 15:43:58 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21120041 Phoenix2088 :

said by aes128

:

I am not all that interested in upgrading to a new package but I would like the 8000/1000 if that is indeed the new advanced package. I guess I can wait a few days and then call. :-)

It will roll out everywhere eventually. More than likely within a few days instead of a month. ]]> http://www.dslreports.com/forum/remark,21120041 Tue, 16 Sep 2008 15:41:02 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21120032 aes128 : So is the consensus then that if you are like me with the 4000/500 package, the only way to get 8000/1000 is to call and complain, upgrade to some new package or wait some weeks and you might just get it?

I am not all that interested in upgrading to a new package but I would like the 8000/1000 if that is indeed the new advanced package. I guess I can wait a few days and then call. :-)]]> http://www.dslreports.com/forum/remark,21120032 Tue, 16 Sep 2008 15:38:59 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21119968 karpodiem :

said by karpodiem

:

I'm starting to believe there might be some truth to the fact that this might be a staggered rollout (over a lengthier period of time) for current customers, however new customers or people getting repackaged will see the new speeds sooner.

This is just a guess, backed up with no information.

Like I said before, I'm thinking that if you want these new speeds you are going to have to do one of three things:

1) Wait for an indeterminate period of time
2) Complain
3) Get re-packaged ]]> http://www.dslreports.com/forum/remark,21119968 Tue, 16 Sep 2008 15:27:42 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21119922 mcfehn : Ok, so I couldn't take it anymore. I canned my HD Pak and got the 15/1 tier in its place. Just did a speed test of 15397 down and 1021 up. Pretty cool.]]> http://www.dslreports.com/forum/remark,21119922 Tue, 16 Sep 2008 15:18:33 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21119904 karpodiem :

said by jmr :

who has successfully gotten the upgrade to 15/1 for free from ultra and how did you do it?

»Re: New Internet Tiers Now Listed on WOW's Site]]> http://www.dslreports.com/forum/remark,21119904 Tue, 16 Sep 2008 15:15:28 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21119872 clocks11 : mee too. and they did not know why i am not getting the 8/1. they are going to send someone out with a new modem. They have to send someone out to get me a new DVR box anyway, since my old one is giving me issues.]]> http://www.dslreports.com/forum/remark,21119872 Tue, 16 Sep 2008 15:10:28 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21119857 anon : I was unsuccessful at getting them to upgrade me to 15/1... they said it would cost an additional 20 or so dollars because of the plan I as in.]]> http://www.dslreports.com/forum/remark,21119857 Tue, 16 Sep 2008 15:08:18 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21119810 The Joker :

said by jmr :

who has successfully gotten the upgrade to 15/1 for free from ultra and how did you do it?

Read the thread]]> http://www.dslreports.com/forum/remark,21119810 Tue, 16 Sep 2008 15:01:10 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21119809 Goober : I already described it on the last page. It wasn't free though. It was $1.97 (including taxes).]]> http://www.dslreports.com/forum/remark,21119809 Tue, 16 Sep 2008 15:01:03 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21119794 anon : who has successfully gotten the upgrade to 15/1 for free from ultra and how did you do it?]]> http://www.dslreports.com/forum/remark,21119794 Tue, 16 Sep 2008 14:58:10 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21119777 Goober :

said by karpodiem

said by jmr :

Did ultra (6/512) go to 8/1 or 15/1?

8/1. You literally have to call and complain to get 15/1. Talk about Comcast offering you 16/1.

As someone mentioned earlier, the old 'Ultra' users are really getting shafted on this one.

That being said, it looks like WOW is stepping up and doing the right thing, even though one has to call up and ask for it.]]> http://www.dslreports.com/forum/remark,21119777 Tue, 16 Sep 2008 14:55:09 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21119701 The Joker : ^ yes and good luck!]]> http://www.dslreports.com/forum/remark,21119701 Tue, 16 Sep 2008 14:42:02 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21119698 karpodiem :

said by jmr :

Did ultra (6/512) go to 8/1 or 15/1?

8/1. You literally have to call and complain to get 15/1. Talk about Comcast offering you 16/1.

As someone mentioned earlier, the old 'Ultra' users are really getting shafted on this one.]]> http://www.dslreports.com/forum/remark,21119698 Tue, 16 Sep 2008 14:41:40 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21119691 flipp : Well i'm getting the Xtreme speed now, but still half the upload what they put me down for. Maybe they provisioned me wrong, will call them later again to check.

Last Result:
Download Speed: 15819 kbps (1977.4 KB/sec transfer rate)
Upload Speed: 1015 kbps (126.9 KB/sec transfer rate)]]> http://www.dslreports.com/forum/remark,21119691 Tue, 16 Sep 2008 14:40:42 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21119685 anon : Did ultra (6/512) go to 8/1 or 15/1?]]> http://www.dslreports.com/forum/remark,21119685 Tue, 16 Sep 2008 14:39:55 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21119658 karpodiem : Got it, had to call and complain to retention. They then transferred me over to Internet, had to explain my situation again (Comcast blah blah 16/1 blah blah; be nice but assertive)

I was already getting a $25 credit towards my bill since I had called and talked to retention a few months ago threatening to go to Comcast. Getting the new speeds bumped my bill up to $98, from $96, but I'm not complaining.

Dish Turbo HD Gold package @ $50/month (just HD channels + HD PVR) fills the HD gap that WoW can't fill.

Overall, I'm a very happy camper. Thank you WoW :)

Last Result:
Download Speed: 15771 kbps (1971.4 KB/sec transfer rate)
Upload Speed: 1080 kbps (135 KB/sec transfer rate)]]> http://www.dslreports.com/forum/remark,21119658 Tue, 16 Sep 2008 14:34:23 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21119473 SScorpio : As JackSparrow said it's likely a QOS issue. After you mentioned it I went into my router and found a QOS setting I set over a year ago.

I reset my QOS to 14900 down and 1000 up and wound up with the following:

My upload seems correct, as for the download it seems to ramp up; however, most the of speed tests seem to complete before it can hit the max.]]> http://www.dslreports.com/forum/remark,21119473 Tue, 16 Sep 2008 14:07:09 EDT Re: Retentions http://www.dslreports.com/forum/remark,21119462 pargoff : what is a retention?]]> http://www.dslreports.com/forum/remark,21119462 Tue, 16 Sep 2008 14:05:18 EDT Re: Retentions http://www.dslreports.com/forum/remark,21119439 Goober : You're welcome.]]> http://www.dslreports.com/forum/remark,21119439 Tue, 16 Sep 2008 14:01:21 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21119409 The Joker : Key is talk to retentions, they are great!]]> http://www.dslreports.com/forum/remark,21119409 Tue, 16 Sep 2008 13:56:44 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21119400 JackSparrow : YAY 15/1 here too :D I loooove retentions.

wowzers, you might have a QOS issue

heres my test:

]]> http://www.dslreports.com/forum/remark,21119400 Tue, 16 Sep 2008 13:54:30 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21119397 doormans : Just called WOW and got upgraded. If you had the ultra or ultra plus you were basically downgaded in the new plans. You have to upgrade at a cost. It pissed me off because your lower speed tiers are not being penalized but the upper tiers are. The only good thing is I got rebundled until 2011 but by then everyone else will have gigabit speeds and we will still be stuck here.lol Oh well, nice to have faster speeds for now.]]> http://www.dslreports.com/forum/remark,21119397 Tue, 16 Sep 2008 13:54:08 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21119327 The Joker :

said by wowzers :

I had to remove my Linksys router from the equation to get the 15/1 speeds. If I go through the router, I seem limited to 9/1. These speeds are very nice.

No problems with my dlink router]]> http://www.dslreports.com/forum/remark,21119327 Tue, 16 Sep 2008 13:44:29 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21119296 anon : I had to remove my Linksys router from the equation to get the 15/1 speeds. If I go through the router, I seem limited to 9/1. These speeds are very nice.]]> http://www.dslreports.com/forum/remark,21119296 Tue, 16 Sep 2008 13:38:44 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21119254 The Joker :

said by karpodiem

said by The Joker

said by detfan

:

So if I am just an internet customer do I have to call to get new speeds even though that is all that is listed?

You need to threaten to cancel, it's all luck! :D

got a speed test to share?

Do a speed test and my name is on top next to anon

speed.try.wideopenwest.com/]]> http://www.dslreports.com/forum/remark,21119254 Tue, 16 Sep 2008 13:29:18 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21119251 karpodiem :

said by The Joker

said by detfan

:

So if I am just an internet customer do I have to call to get new speeds even though that is all that is listed?

You need to threaten to cancel, it's all luck! :D

got a speed test to share?]]> http://www.dslreports.com/forum/remark,21119251 Tue, 16 Sep 2008 13:28:43 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21119247 The Joker :

said by detfan

:

So if I am just an internet customer do I have to call to get new speeds even though that is all that is listed?

Y

Yes]]> http://www.dslreports.com/forum/remark,21119247 Tue, 16 Sep 2008 13:28:08 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21119226 detfan : So if I am just an internet customer do I have to call to get new speeds even though that is all that is listed?]]> http://www.dslreports.com/forum/remark,21119226 Tue, 16 Sep 2008 13:24:45 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21119180 The Joker : WHEEEEEEEEEEEEEEEEEEEEEEEE! IM FLYING!

15/1 WOOOOOOOOOOOOOOOOOOT!

SORRY OLD MEN THiS is FuN! :D :D :D :D :D :D

I saved $20 too also! Guaranteed till 2011!

HAHAHAHA! IMRF! GO TO COMCAST! Keep moaning!]]> http://www.dslreports.com/forum/remark,21119180 Tue, 16 Sep 2008 13:16:59 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21119169 Inflex : I believe this to be correct, when I called and re-bundled I was told that I now had the new speed.]]> http://www.dslreports.com/forum/remark,21119169 Tue, 16 Sep 2008 13:15:39 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21119131 karpodiem : I'm starting to believe there might be some truth to the fact that this might be a staggered rollout (over a lengthier period of time) for current customers, however new customers or people getting repackaged will see the new speeds sooner.

This is just a guess, backed up with no information.]]> http://www.dslreports.com/forum/remark,21119131 Tue, 16 Sep 2008 13:08:45 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21119128 The Joker : I threaten to go comcrap lol]]> http://www.dslreports.com/forum/remark,21119128 Tue, 16 Sep 2008 13:07:21 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21119120 anon : no higher speeds here in Sterling heights]]> http://www.dslreports.com/forum/remark,21119120 Tue, 16 Sep 2008 13:05:59 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21119116 JackSparrow : you got it for 2 bucks through them?

Edit: nice savings! i'll talk to them later]]> http://www.dslreports.com/forum/remark,21119116 Tue, 16 Sep 2008 13:05:17 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21119087 The Joker : Talking to retentions (quality control) works :D

SWEET! I saved $20 and got 15/1!]]> http://www.dslreports.com/forum/remark,21119087 Tue, 16 Sep 2008 12:59:43 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21119083 JackSparrow :

said by The Joker

:

Whoever getting 15/1 for $1.97 is freaking lucky

ya, i can't figure out how you can go from advanced to 15/1 for 2 bucks :( I want that deal lol]]> http://www.dslreports.com/forum/remark,21119083 Tue, 16 Sep 2008 12:59:11 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21119069 The Joker : They also told me that you are suppose to have the new speeds now!

If not you should call!]]> http://www.dslreports.com/forum/remark,21119069 Tue, 16 Sep 2008 12:55:53 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21119067 The Joker : Whoever getting 15/1 for $1.97 is freaking lucky ]]> http://www.dslreports.com/forum/remark,21119067 Tue, 16 Sep 2008 12:55:26 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21119015 The Joker :

said by clocks11

:

For those that a interested:

11:40am - no change in IL (Webstar modem)

Still no new speeds in IL! I'm calling WOW NOW!]]> http://www.dslreports.com/forum/remark,21119015 Tue, 16 Sep 2008 12:45:35 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21119007 clocks11 : For those that a interested:

11:40am - no change in IL (Webstar modem)]]> http://www.dslreports.com/forum/remark,21119007 Tue, 16 Sep 2008 12:44:31 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21118953 mcfehn : Has anyone received any kind of officialy notification from WOW about the speed changes? I'm just wondering if the change will coincide with a notice from the company.]]> http://www.dslreports.com/forum/remark,21118953 Tue, 16 Sep 2008 12:35:48 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21118947 Goober : Yeah, tell me about it . . .]]> http://www.dslreports.com/forum/remark,21118947 Tue, 16 Sep 2008 12:35:23 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21118940 clocks11 : It's easier when you live alone.]]> http://www.dslreports.com/forum/remark,21118940 Tue, 16 Sep 2008 12:34:35 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21118933 Goober : I agree that's a better way to go.

We're just not ready to make that transition yet in our house.

But, at any rate, I think when you bundle more, the discounts are greater. At least I would imagine they have more leeway.]]> http://www.dslreports.com/forum/remark,21118933 Tue, 16 Sep 2008 12:34:09 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21118891 clocks11 : I barely use my cell minutes, therefore I have no land line. With t-mobile I get 1500 anytime min for $40/mth.]]> http://www.dslreports.com/forum/remark,21118891 Tue, 16 Sep 2008 12:28:15 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21118871 Goober : I think there are some significant savings when you go the three bundle route.]]> http://www.dslreports.com/forum/remark,21118871 Tue, 16 Sep 2008 12:25:12 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21118851 clocks11 : I thought I was getting a good deal, but maybe not after listening to you guys. I get Digital basic, 1 DVR, 1 extra dig box, and adv internet for 76.99 ($80 after tax).]]> http://www.dslreports.com/forum/remark,21118851 Tue, 16 Sep 2008 12:22:11 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21118815 Goober : I doubt that the CSR knows what he was talking about.

It's advertised as specific speeds on their website. Darn straight they better have the speeds going right now to wherever their website reaches.]]> http://www.dslreports.com/forum/remark,21118815 Tue, 16 Sep 2008 12:16:00 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21118805 clocks11 : SO after all this anticipation we might have to wait another month. That sucks!]]> http://www.dslreports.com/forum/remark,21118805 Tue, 16 Sep 2008 12:14:41 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21118802 Goober : That seems like a hot steamy load. But whatever . . .]]> http://www.dslreports.com/forum/remark,21118802 Tue, 16 Sep 2008 12:14:15 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21118796 mcfehn : Just spoke to a CSR. Switching from 6/650 to 15/1 was going to run about 8 dollars more per month plus tax. But get this....the guy actually told me NOT to go with 15/1 until I see how the 8/1 works for me once the switch is made. He said since I'm not a gamer that I would basically have no use for all that extra bandwidth.

Also, he told me the switchover to the new tiers won't necessarily take place today for all customers. He said it's being done in stages between today and October 16th. So don't freak out if your new speeds aren't there after 500 reboots. That means it's just not your turn yet.]]> http://www.dslreports.com/forum/remark,21118796 Tue, 16 Sep 2008 12:13:12 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21118789 Goober : I had asked them if they could give me the 15/1 and not break my bundle.

First, though, I requested to speak with retentions. The lady said, "sure," and then came back and said that retentions was busy, but that maybe she could take care of me. I told her what I wanted and she went off for a couple of minutes to ask about it. Came back, and the deal was done.]]> http://www.dslreports.com/forum/remark,21118789 Tue, 16 Sep 2008 12:11:55 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21118773 LelandC : I called and my bundle price went down around $1.00 but they wanted $10 more per month for 15 mb internet (I was on Ultra before). Whats up with that?

How are you guys getting 15 mb so cheap?]]> http://www.dslreports.com/forum/remark,21118773 Tue, 16 Sep 2008 12:09:03 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21118744 Goober : I just did the same. I got the 15/1 for $1.97 more per month.

The first C**k-head I spoke to was a smug unhelpful pri**. But, I called back again and after waiting 5 minutes got a nice lady who went ahead and did it without any trouble at all. I wonder if some memo went out or something. ]]> http://www.dslreports.com/forum/remark,21118744 Tue, 16 Sep 2008 12:03:08 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21118733 SScorpio : I rebooted the modem after I got off the phone with them, and then it reboot itself about 15 minutes later. I'm still seeing my normal Ultra speeds.

I'm working from home ATM so I'm trying to keep my network resets to a minimum as it's a pain to keep getting back on the VPN.

I'll mess around with it more tonight and I might have to call them up and see what's going on.]]> http://www.dslreports.com/forum/remark,21118733 Tue, 16 Sep 2008 12:01:20 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21118720 anon : I was getting the Advanced Internet and Advance Phone (4mbps) for $77.99 a month. I just upgraded to Xtreme 15/1 for $2 extra a month. So basically I am getting an extra 11mbps down for $2. Not too shabby. Speed test show I am only downloading around 9000 though, how can you tell what .bin file you have. I don't see it listed anywhere on my 192.168.100.1 Arris page?]]> http://www.dslreports.com/forum/remark,21118720 Tue, 16 Sep 2008 11:57:58 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21118683 flipp : SScorpio, how are your speeds looking? Is your upload as it should? I'm only getting about 1/4th of what i'm supposed to get.]]> http://www.dslreports.com/forum/remark,21118683 Tue, 16 Sep 2008 11:50:23 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21118622 Goober : I didn't ask for the HD DVR with the regular bundle. They didn't have any of the others available.

My bill shows it only as the Signature Bundle, which is the one you are referring to.]]> http://www.dslreports.com/forum/remark,21118622 Tue, 16 Sep 2008 11:40:03 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21118597 SScorpio : You said you have two HD DVRs. WOW charges for all HD DVRs. I tried switching in a HD over the standard def DVR back when I had that package but they were going to charge me the normal full price.

You should be paying $99.99 + $11.99 + $11.99 = $123.97

You are also on a rate locked bundle, and by changing your Internet access you would come off that pricing to the current rate which is why there is the price increase to you.]]> http://www.dslreports.com/forum/remark,21118597 Tue, 16 Sep 2008 11:35:15 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21118587 mcfehn : Still no change in Evansville. 10:35am.]]> http://www.dslreports.com/forum/remark,21118587 Tue, 16 Sep 2008 11:33:36 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21118575 Goober : That's the exact package I have. How is my pricing low?

$99.99 + $11.99]]> http://www.dslreports.com/forum/remark,21118575 Tue, 16 Sep 2008 11:31:11 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21118556 SScorpio : Goober, I'm not sure what plan you are on, but your price is low. Summer of '07 WOW had the Digital Value, Advanced Phone, and Ultra Internet, and DVR package for $99 and it had the three year price guarantee.

I guess you could have gotten a HD DVR instead of a normal one, but you should be paying for both DVRs. You would then be at about $126 plus taxes.]]> http://www.dslreports.com/forum/remark,21118556 Tue, 16 Sep 2008 11:28:49 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21118523 Goober : Man. WOW wants $135.00 for the exact same services but with the 15/1 internet. That's $23.00 per month more.

Screw WOW.]]> http://www.dslreports.com/forum/remark,21118523 Tue, 16 Sep 2008 11:22:45 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21118513 SScorpio : I'm sure if I moved to the Xpress 8/1 my bill would have gone down even more. But they didn't modify what I was being charged even with the new bundle prices. Call them up and see if your bill changes, the worse that can happen is that it's the same so you don't make any changes.]]> http://www.dslreports.com/forum/remark,21118513 Tue, 16 Sep 2008 11:21:55 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21118469 formattedc : SScrorpio, I have the same bundle as you (Digital Value, HD DVR, Ultra tier, and rented telephony modem). So you called the rep and moved from Xpress (8/1) to Xtreme (15/1) and your bill went down $3, how? The old Ultra and the new Xpress tier are both the same price (57.99) while the Xtreme is 67.99]]> http://www.dslreports.com/forum/remark,21118469 Tue, 16 Sep 2008 11:12:18 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21118467 flipp : Yeah i can confirm it now, it is $3 cheaper. However, my upload is abysmal right now, it should be 2 Mbit.

Last Result:
Download Speed: 15611 kbps (1951.4 KB/sec transfer rate)
Upload Speed: 576 kbps (72 KB/sec transfer rate)]]> http://www.dslreports.com/forum/remark,21118467 Tue, 16 Sep 2008 11:12:14 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21118468 Goober : I have the same package as you, but with 2 HD DVRs and Advanced Phone. I pay $112.00 plus tax.

I can't see, given the listed prices, how that will save me any money at all. You were fortunate.]]> http://www.dslreports.com/forum/remark,21118468 Tue, 16 Sep 2008 11:12:14 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21118405 SScorpio : I have Digital Value, Ultra, HD DVR, and the rental modem. I just called about changing my Internet access to Xtreme 15/1. Just changing that and keeping everything else the same the sales rep confirmed that I would be saving $3/month.

So today I received 6 new HD channels since I didn't have the HD Pak. 2x the Internet speed and I'm being charged $3 less.

A lot of people were complaining early with all of the rumors, but all I have to say is that I'm a happy camper. Oh add in the fact that after going through WOW's phone tree the sales rep picked up on the first ring so I wasn't waiting on hold at all just like every other time I've called WOW.]]> http://www.dslreports.com/forum/remark,21118405 Tue, 16 Sep 2008 11:01:34 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21118336 flipp : Here is the odd thing, I just priced out everything i have on WoW's website and compared it with what i pay now. Re-bundling everything would not only save me about 3 bucks, it would also upgrade me to the Xtreme Turbo tier from my regular Ultra internet. However i haven't called yet, so that might change :|]]> http://www.dslreports.com/forum/remark,21118336 Tue, 16 Sep 2008 10:50:38 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21118277 Inflex : I called and confirmed, pricing for ultra customers will not change unless you re-bundle.]]> http://www.dslreports.com/forum/remark,21118277 Tue, 16 Sep 2008 10:40:24 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21118012 karpodiem :

said by steven s

:

Thanks WOW for downgrading the Ultra tier to Advanced without lowering our bills.

Edit: still getting 6/600, no "upgrade" here yet.

Same]]> http://www.dslreports.com/forum/remark,21118012 Tue, 16 Sep 2008 09:49:03 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21117984 steven s : Thanks WOW for downgrading the Ultra tier to Advanced without lowering our bills.

Edit: still getting 6/600, no "upgrade" here yet.]]> http://www.dslreports.com/forum/remark,21117984 Tue, 16 Sep 2008 09:44:11 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21117976 Goober : Well, I'm unhappy about those stupid WOW bastards.

Inflex has it right. Those people in the Ultra tier got F*ed.]]> http://www.dslreports.com/forum/remark,21117976 Tue, 16 Sep 2008 09:41:04 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21117911 davidn50 : I called this morning and tweaked my service. Ultra did become xpress. I droped the HD pak and changed to xtreme. Saved about $10.00 with price guaranteed untill 2011.
Reboted modem and am getting 15Mbs. Very happy here.]]> http://www.dslreports.com/forum/remark,21117911 Tue, 16 Sep 2008 09:25:56 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21117873 Inflex :

said by anonytard

:

value and basic become xcite @ 2mbit/1mbit
advanced and ultra become xpress @ 8mbit/1mbit
ultra+ becomes xtreme @ 15mbit/1mbit
xtreme turbo is the new tier @ 15mbit/2mbit

...copypasted from a previous thread...

So what you are saying is I'm being moved to a tier that costs $5 less today than it did yesterday. Is my bill going down by $5?]]> http://www.dslreports.com/forum/remark,21117873 Tue, 16 Sep 2008 09:14:29 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21117723 doormans : Well that would make since. Why do it overnight like regular maint. and not screw around with people when you can do it in the afternoon and hope the system holds.]]> http://www.dslreports.com/forum/remark,21117723 Tue, 16 Sep 2008 08:22:43 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21117592 scottb8888 : Nothing in Dublin, Ohio]]> http://www.dslreports.com/forum/remark,21117592 Tue, 16 Sep 2008 07:14:51 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21117584 mdh218 : i'm guessing between the hours of 12:00pm - 6:00pm.]]> http://www.dslreports.com/forum/remark,21117584 Tue, 16 Sep 2008 07:06:53 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21117573 karpodiem : Nothing yet in Troy.

Just tried again. Nothing.]]> http://www.dslreports.com/forum/remark,21117573 Tue, 16 Sep 2008 06:56:24 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21117569 Clocker1000 : Same here no new speeds yet for me ]]> http://www.dslreports.com/forum/remark,21117569 Tue, 16 Sep 2008 06:54:00 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21117496 doormans : 05:45 speed test run nothing new yet.]]> http://www.dslreports.com/forum/remark,21117496 Tue, 16 Sep 2008 05:47:48 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21117468 mcfehn : If I read the new tiers correctly, it looks like I fall in the 15/1 category. That totally rocks. I'm currently at 6/650 so I'm looking forward to seeing the increase when I get home this morning. Now to be completely satisfied, I hope that WOW is finally bringing Caller ID to TV into the Evansville market with this upgrade. Then I will have everything I need. ]]> http://www.dslreports.com/forum/remark,21117468 Tue, 16 Sep 2008 05:20:44 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21117309 The Joker :

said by DJ Matt

:

My Prediction - WOW's systems will come to a crashing hault at 7:16 AM this morning due to a majority of their high speed internet customers resetting their modems.

*sarcasm and a little humor*

Yes! All 50 of them! WOW is so small!]]> http://www.dslreports.com/forum/remark,21117309 Tue, 16 Sep 2008 02:38:06 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21117236 anonytard : value and basic become xcite @ 2mbit/1mbit
advanced and ultra become xpress @ 8mbit/1mbit
ultra+ becomes xtreme @ 15mbit/1mbit
xtreme turbo is the new tier @ 15mbit/2mbit

...copypasted from a previous thread...]]> http://www.dslreports.com/forum/remark,21117236 Tue, 16 Sep 2008 01:56:21 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21117223 DJ Matt : My Prediction - WOW's systems will come to a crashing hault at 7:16 AM this morning due to a majority of their high speed internet customers resetting their modems.

*sarcasm and a little humor*]]> http://www.dslreports.com/forum/remark,21117223 Tue, 16 Sep 2008 01:52:20 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21117167 JackSparrow : I don't think anyone knows what is going on for the ultra tiers exactly.

EDIT: logged on remotely and reset the modem. bin file has the same name (HSD_Advanced3SA11.bin) and speeds haven't changed yet :(
EDIT2: reset a 2nd time, no dice. im going to sleep :p

BTW i dunno if its common knowledge, but i've always found it easier to reset the modem through the browser: »192.168.100.1/reset.cgi]]> http://www.dslreports.com/forum/remark,21117167 Tue, 16 Sep 2008 01:32:50 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21117166 DJ Matt :

said by sllywhtboy

:

so am i understanding the speed upgrades correctly?
512k -> xcite 2m
4m -> xpress 8m
6m/512k (ultra) -> xtreme 15m/1m
6m/1m (ultra+) -> xtreme turbo 15m/2m

Thats what we all have came to expect. Who knows though with WOW. To confirm we will just have to watch as people report back with speed tests and what not.]]> http://www.dslreports.com/forum/remark,21117166 Tue, 16 Sep 2008 01:32:17 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21117159 sllywhtboy : so am i understanding the speed upgrades correctly?
512k -> xcite 2m
4m -> xpress 8m
6m/512k (ultra) -> xtreme 15m/1m
6m/1m (ultra+) -> xtreme turbo 15m/2m ]]> http://www.dslreports.com/forum/remark,21117159 Tue, 16 Sep 2008 01:30:43 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21117147 DJ Matt : Gah! I rebooted and nada yet. Gotta go to bed soon to be up in time for school. I will reboot the modem when I get home and by then I should be a happy camper. I wonder if the uploads stay the same. My current upload is 500kbps. Not sure if that is going to be bumped up to 1 meg or what. Looks like you have to get the 15 meg to get the 1 meg upload.]]> http://www.dslreports.com/forum/remark,21117147 Tue, 16 Sep 2008 01:23:54 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21117139 clocks11 : I am surprised they what update the website prior to pushing out the updates to the modems. Seems they should have actually given us the updates first.]]> http://www.dslreports.com/forum/remark,21117139 Tue, 16 Sep 2008 01:20:55 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21117111 DJ Matt :

said by Phoenix2088

:

Thanks for finding the info. I'm sure this thread will eventually be filled with speed tests. ;)

Indeed! It is past midnight here in the central time zone. I am going to go ahead and do a reboot to see if I get a speed bump. I doubt I will get anything at this time though. Might have to wait until the morning or afternoon.]]> http://www.dslreports.com/forum/remark,21117111 Tue, 16 Sep 2008 01:10:58 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21117088 Phoenix2088 : Thanks for finding the info. I'm sure this thread will eventually be filled with speed tests. ;)]]> http://www.dslreports.com/forum/remark,21117088 Tue, 16 Sep 2008 01:05:37 EDT Re: New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21117087 anonytard : awesome! was about to feel my sources let me down :D]]> http://www.dslreports.com/forum/remark,21117087 Tue, 16 Sep 2008 01:05:29 EDT New Internet Tiers Now Listed on WOW's Site http://www.dslreports.com/forum/remark,21116996 DJ Matt : Here is the official word from WOW themselves...

»content.wowway.com/apps/wowwayco···ackage=I

Xcite 2Mbps Internet*
WOW! Xcite 2Mbps Internet is more than 140 times faster then dial-up. Perfect for checking e-mail, listening to music and surfing the web. Includes 5
e-mail accounts, 3 IP addresses and 10 MB of web space.

Xpress 8Mbps Internet*
WOW! Xpress 8Mbps Internet is more then 140 times faster than dial-up. Ideal for downloading pictures, shopping online or swapping large files. Includes 5 e-mail accounts, 3 IP addresses and 10 MB of web space.

Xtreme 15Mbps Internet (1Mbps upload)*
WOW! Xtreme Internet at 15Mbps download (1Mbps upload) is more than 265 times faster then dial-up. Ideal for online gaming, video streaming, downloading large photos and accessing video-rich website content. Includes 5 e-mail accounts, 3 IP addresses and 10 MB of web space.

Xtreme Turbo 15Mbps Internet (2Mbps upload)*
WOW! Xtreme Turbo Internet at 15Mbps downstream (2Mbps upload) is more than 265 times faster then dial-up. This is the choice for customers with larger upload requirements and those who frequently file share. Includes 5 e-mail accounts, 3 IP addresses and 10 MB of web space.]]> http://www.dslreports.com/forum/remark,21116996 Tue, 16 Sep 2008 00:42:57 EDT