Dogfather
Premium
join:2007-12-26
Laguna Hills, CA
 ·Cox HSI
 ·Verizon FIOS
 ·Cox VOIP
·ViaTalk
·RoadRunner Cable
 ·MegaPath
·Verizon west (ex G..
·Time Warner VOIP
1 edit | Verizon billing is a total nightmare
I too went through a billing nightmare (billing me for DSL I didn't have, double billings, billing bundled services at the unbundled rate, etc) and my heart goes out to you. It's so frustrating and in talking with so many agents I can tell they're frustrated too.
It seems these systems and departments are so compartmentalized everything takes a "committee" to get fixed. This person has to talk to that person who has to talk to so other person. No single person can just make the necessary changes to an account.
I hope you get the issue sorted out. My account was set up so badly that after months and months of promises and failed attempts at fixing it the only solution was to cancel all of my Verizon services and then sign back up. Unfortunately like you I couldn't get my old price back and I lost my phone number in the process. |
