| [Connectivity] Is shop.rcn.com broken? When I enter my street address at shop.rcn.com, it keeps saying it can't find the address and eventually tells me to call an 800 number. I really want something that lays out the services and fees for me on one page, specifying ALL terms and conditions involved. I've read too many things about people signing up by phone and then getting hit by bunches of phantom fees. Sure, I'm willing to sign up by phone -- I just want to go into the conversation knowing what to be on the look out for.
Anyways, does anyone know of a street address that works at rcn.com, so I can at least get a ballpark idea of fees and conditions? I live in the DC area and have tried several bona fide addresses in Washington and Bethesda, MD -- all to no avail. Thanks. |
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| IM sent. |
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| Thanks for the IM. That was a big help. One more question: is the RCN list of approved modems dated? I assume that substituting a Zoom 5241 for the Zoom 5041 that appears in the list is acceptable? |
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 lilhurricaneCrunchin' For CuresPremium,Mod
join:2003-01-11
Purple Zone
kudos:51 | This is current:
»RCN Forum FAQ »What are the RCN Approved (BYOM) Modems? |
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| Yes, reading that list is what spurred my question. Wasn't the Zoom 5041 first released in comparatively ancient times - 2002? Even the Zoom 5241 was released in 2005 (still old) which is why I wondered about the RCN approved list being out of date. I don't see anything in the 5241's feature list that should preclude it from being used on an RCN network, provided that RCN obeys DOCSIS 1.0 or later. |
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fhaberEnhanced For Lynx
join:1999-11-23
New York, NY | reply to lilhurricane
Lil'H,
You might want to update that FAQ with the info that some approved modems won't make flat-out Mach20 (for sure), or Mach10(probably).
Or if you want to be more measured, you could say, "One user (me) reports that the Tosh2500 maxes out at about 7.1mbps." |
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lilhurricaneCrunchin' For CuresPremium,Mod
join:2003-01-11
Purple Zone
kudos:51 Reviews:
 ·Comcast
Host:
TV over IP
Software
RCN
Inside Insight
Team Discovery
| Our FAQ will still reflect what their website page shows, but I did add a note to the bottom:
»RCN Forum FAQ »What are the RCN Approved (BYOM) Modems?
These modems are certainly capable, whether or not the firmware updates have been forthcoming from the manufacturers
and/or sent out to these modems is a different story 
--
~Safe Hex~ Team Discovery ~ Project Hope ~ Like A Hurricane~ |
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lilhurricaneCrunchin' For CuresPremium,Mod
join:2003-01-11
Purple Zone
kudos:51 | (topic move) [Connectivity] Is shop.rcn.com broken?Moderator Action
The post that was here (and all 2 followups to it), has been moved to a new topic .. »[Locked] No Dice |
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 jmirabellaJoe MirabellaPremium,VIP
join:2003-10-20
Lanham, MD
kudos:2 | reply to fhaber
Re: [Connectivity] Is shop.rcn.com broken? said by fhaber: "One user (me) reports that the Tosh2500 maxes out at about 7.1mbps." the toshiba pcx2500/2600 modems are fully capable of reaching 20mbps
--
Joe Mirabella
VOD Systems Engineer
RCN Corporation |
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fhaberEnhanced For Lynx
join:1999-11-23
New York, NY | Jim,
FIVE calls to the Phillipines, and one escalation caused me to give up. I ordered a truck roll. $50 and what, $6/mo. later I was at full speed. NOTHING else was done.
Unless the truck tech knows how to get a guy who actually can reset the config file, and no one else in the system does. That couldn't be, could it?
Sorry to beat on you, a standup guy, but the modem swap instantly tripled the speed. Nothing else could. |
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| reply to jmirabella
How do we achieve 20 mbps speed on my Toshibe PCX2600 modem?
Currently my speed is around 17 mbps. |
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