It is a PR page meant to play up their strengths. It doesn't get in to the reason for all their policies. If someone wants "true confessions", they can go to one of the anti-AT&T web pages.
Sad to say you can't listen to every word you have to research and figure out what is the best to do for yourself in the end.
As a company with profit in mind I am sure ATT & every other profit making company will tell you what you want to hear. Though they do try not to upset you but it is inevitable they will have un-happy customers.
BTW.... Junk Mail,
Doesn't that elephant get expensive to feed? He looks awfully large.
