[IA] Need HD box -- please help! in Mediacom http://www.dslreports.com/forum/r21131685 en Wed, 11 Nov 2009 13:23:28 EDT Wed, 11 Nov 2009 13:23:28 EDT Re: [IA] Need HD box -- please help! http://www.dslreports.com/forum/remark,21267699 Anonymous :
said by rednekbrh See Profile :

I just don't understand this, I have had and HD DVR for 2 - 3 years (first one only had a dvi out) but I have never had a problem, 1st one died (my fault enclosed cabinet no ventalation) exchanged at the local office, no problem. Then upgraded the tv wanted a box with HDMI walked in the local office said I would like to exchange this for an HDMI model, they opened the cabinet and grabbed me one. 3rd one died (no idea not in a cabinet, just would not stop recording at the end of a program would have 6 or 7 hour recordings), called them up and was told take it in and exchange it walked in local office and exchanged no problem. Maybe this is just Mason City and we have an over abundance of them. Just as a note a friend of mine activated the hd/dvr service and had next day hook up with a nice shiny new Pace hd/dvr box. There is something wrong with this situation, maybe they just need to manage them better.
Your friend was lucky. They have HD equipment for service calls. If your DCT dies it will be replaced. The problem is all of the HD DCTs are reserved for service calls so you can wait for months trying to get one installed.

They can't tell you when you're going to get one. When they get enough of them they go down the list, until then the list is dormant.]]> http://www.dslreports.com/forum/remark,21267699 Tue, 14 Oct 2008 21:13:49 EDT Re: [IA] Need HD box -- please help! http://www.dslreports.com/forum/remark,21267615 rednekbrh : I just don't understand this, I have had and HD DVR for 2 - 3 years (first one only had a dvi out) but I have never had a problem, 1st one died (my fault enclosed cabinet no ventalation) exchanged at the local office, no problem. Then upgraded the tv wanted a box with HDMI walked in the local office said I would like to exchange this for an HDMI model, they opened the cabinet and grabbed me one. 3rd one died (no idea not in a cabinet, just would not stop recording at the end of a program would have 6 or 7 hour recordings), called them up and was told take it in and exchange it walked in local office and exchanged no problem. Maybe this is just Mason City and we have an over abundance of them. Just as a note a friend of mine activated the hd/dvr service and had next day hook up with a nice shiny new Pace hd/dvr box. There is something wrong with this situation, maybe they just need to manage them better.
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"User, Noun. The word computer professionals use when the mean Idiot." -- Dave Barry]]> http://www.dslreports.com/forum/remark,21267615 Tue, 14 Oct 2008 21:03:09 EDT Re: [IA] Need HD box -- please help! http://www.dslreports.com/forum/remark,21212329 djbrettb : Believe me, if it was up to me, I'd be rocking DirecTV. Unfortunately my apartment makes it pretty difficult, so I'm stuck with Mediacrap.]]> http://www.dslreports.com/forum/remark,21212329 Fri, 03 Oct 2008 19:12:11 EDT Re: [IA] Need HD box -- please help! http://www.dslreports.com/forum/remark,21212187 tsduke : Yea, whoever would have thought HD would catch on?

Mediacom is a joke!

Why don't those of you that are waiting for receivers just get satellite?]]> http://www.dslreports.com/forum/remark,21212187 Fri, 03 Oct 2008 18:41:29 EDT Re: [IA] Need HD box -- please help! http://www.dslreports.com/forum/remark,21206192 anon : It sounds like ive had more problems then any of you so far. My office is kinda bad. I went in two months ago to get an HD receiver. The lady said their was a waiting list. She had a stack of papers in front of here that she said was the list. I asked to know how far down the list I was, SHE WOULD NOT TELL ME. I asked her to count it, and she said she would not. Thats terrible service. I went back a couple of weeks ago to see if my box had come in yet or not. turns out she hadn't even put me on the list at all. All of this after I had to wait three weeks for cable instillation. If I wasn't a nice guy I would be filling a class action law suit against mediacom because they are a monopoly here. Is there anyway to speed up getting one of these stupid things?

When I went back the last time they put me on the list to get a dvr. When they said that there is also a waiting list for that, I said whatever was faster. He said that they would take the same amount of time, but wouldnt switch me back to just a regular hd box. All of this makes me want to cry!]]> http://www.dslreports.com/forum/remark,21206192 Thu, 02 Oct 2008 18:51:04 EDT Re: [IA] Need HD box -- please help! http://www.dslreports.com/forum/remark,21136501 wth : Some cable co's may not buy purchasing many dvr's because of this, even though it may be down the road 2-3 years.
»Cablevision Network DVR: 160GB, $10/Month]]> http://www.dslreports.com/forum/remark,21136501 Fri, 19 Sep 2008 11:47:58 EDT Re: [IA] Need HD box -- please help! http://www.dslreports.com/forum/remark,21135873 dead_poet : I agree. This is unacceptable. And it would've been nice to know that these things were back-ordered in a letter or e-mail or some kind of notification. I would have got my name on "the list" immediately. As it stands I heard nothing about the shortage and am forced to wait until God knows when. Very frustrated. Also frustrated that I have absolutely no idea how much longer it will be.]]> http://www.dslreports.com/forum/remark,21135873 Fri, 19 Sep 2008 10:03:42 EDT Re: [IA] Need HD box -- please help! http://www.dslreports.com/forum/remark,21134292 wth :
said by Anonymous See Profile :

Mediacom did not expect such huge demand. So they did not budget the extra DCTs.
That may be true, but the shortage has been going on for well over 18 months, which is plenty of time to budget.]]> http://www.dslreports.com/forum/remark,21134292 Thu, 18 Sep 2008 22:48:26 EDT Re: [IA] Need HD box -- please help! http://www.dslreports.com/forum/remark,21133726 Anonymous : Mediacom did not expect such huge demand. So they did not budget the extra DCTs. ]]> http://www.dslreports.com/forum/remark,21133726 Thu, 18 Sep 2008 20:45:18 EDT Re: [IA] Need HD box -- please help! http://www.dslreports.com/forum/remark,21133196 danawhitaker : I got really really lucky. A few weeks back, my standard digital box died a hard death. I went to the office here in Des Moines and exchanged it for an HD model. Non-DVR though, because I don't plan on getting that service. I was surprised they had any at all though given what I've heard here and what I was told on the phone when I called. I didn't have an HDTV then, but I just ordered one today after my current TV started doing this fun flickering thing that gives me a headache.
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You're watching Sports Night on CSC so stick around...]]> http://www.dslreports.com/forum/remark,21133196 Thu, 18 Sep 2008 19:09:07 EDT Re: [IA] Need HD box -- please help! http://www.dslreports.com/forum/remark,21132615 IowaStudent : NP dead_poet unfortunately even their "local numbers" are redirected to the 800 numbers when you call as the local number for Marshalltown IA, Mediacom office redirects to the 800 Number.]]> http://www.dslreports.com/forum/remark,21132615 Thu, 18 Sep 2008 17:23:29 EDT Re: [IA] Need HD box -- please help! http://www.dslreports.com/forum/remark,21132442 dead_poet : 10 weeks. TEN?! Are you serious? I guess that's a HD-DVR, not what I'm looking for. But still. That's ridiculous.]]> http://www.dslreports.com/forum/remark,21132442 Thu, 18 Sep 2008 16:56:31 EDT Re: [IA] Need HD box -- please help! http://www.dslreports.com/forum/remark,21132401 wth : Was on the "list" last fall for a HD-DVR for 10 weeks, before I got a letter saying mediacom had one and I could pick it up within 7 days....]]> http://www.dslreports.com/forum/remark,21132401 Thu, 18 Sep 2008 16:49:06 EDT Re: [IA] Need HD box -- please help! http://www.dslreports.com/forum/remark,21132328 dead_poet : Thank you!!!!!!!!!!!!!!

Although the number you gave me wasn't for their local office.]]> http://www.dslreports.com/forum/remark,21132328 Thu, 18 Sep 2008 16:38:22 EDT Re: [IA] Need HD box -- please help! http://www.dslreports.com/forum/remark,21132202 IowaStudent : The Local Office is in Storm Lake IA
Storm Lake 720 Lake Ave Storm Lake, IA 50588 800-332-0245 8:00AM TO 4:30PM / MONDAY - FRIDAY (CLOSED 12:00PM TO 12:45PM)

Above is their hours and address
HD Boxes are usually


Motorola Advanced HD Set Top DCT6208
or a Peace Box ( not sure of the model #)
and correct me if I have the Moto box model number wrong
But, for HD that is what they gave me]]> http://www.dslreports.com/forum/remark,21132202 Thu, 18 Sep 2008 16:16:51 EDT [IA] Need HD box -- please help! http://www.dslreports.com/forum/remark,21131685 dead_poet : I have my brand-new shiny HD TV but I've been waiting a MONTH for Mediacom to hook me up with their HD box. It's very frustrating to now have HD capability but not being able to receive the signal due to the entire STATE being backordered on these things.

That's not even the half of it. Apparently I'm on a waiting list to an invisible pretend company. "Invisible" meaning I can't call and ask where I am on the list because everywhere I look for my local Mediacom provider lists only the national 800 number. I check the phone book, Internet, Chamber of Commerce Web site and they don't even list an address. Just the 800-number again. I just have to assume I'm on a list somewhere because I told Mediacom I needed the box. Think they could check where I am on the list? Nope. They don't have access to the list and it's impossible for me to inquire about my position on it.

Plus, I'm supposed to pick this thing up if/whenever it comes in. My question is...where? I already mentioned there's no address for these people. Maybe if I wish it hard enough they will appear.

Somebody please help me! I really don't even know what this box looks like or what I'm looking for. Is it possible to find one somewhere else?]]> http://www.dslreports.com/forum/remark,21131685 Thu, 18 Sep 2008 14:58:37 EDT