Verizon reps were sympathetic, but ultimately unhelpful.
This describes Verizon perfectly. Their system is so f-ed up, that reps CAN'T fix it. Everything is so compartmentalized it takes a committee on the phone to even discuss it. They are a complete mess. If your service works, consider yourself lucky. If you have problems, God help you. It will take countless hours on the phone and months to resolve (if resolved at all).
It will take countless hours on the phone and months to resolve (if resolved at all).
Going on 6 months now, with no end in sight and I am just simply trying to switch my long distance provider from ATT to Verizon so that I can receive the triple play discounts.
