pandoraPremium
join:2001-06-01
Outland
kudos:1 Reviews:
 ·ooma
·Google Voice
·Future Nine Corp..
 ·Comcast
| reply to amysheehan
Re: NIS 2008 -> 2009 upgrade problems I'm currently chatting with Murugash at Norton using the Norton Internet Security 2009 support chat feature.
I got the following request - "I can connect to your computer and remotely work to resolve this issue. I can perform the steps required on your computer from here, while you can sit back and watch.
This is a secure connection, and I will not access any personal information stored on your computer. If you are concerned at any point of time, you can disconnect the session by clicking on the "End" button. I would encourage you to view the troubleshooting from your end.
If for any reason you need to be away from your computer, you can inform me via the chat window and we can disconnect the session and resume once you are back.
Shall we continue with the remote connection to your computer?"
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"People demand freedom of speech as a compensation for the freedom of thought which they seldom use." |
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 amysheehanPremium,VIP,MVM
join:1999-12-21
Huntington Beach, CA
kudos:9
·RoadRunner Cable
| I can tell you that I used the new remote diagnostics just 2 days ago and it was well worth it. My problem was with a renewal date problem and they fixed it while I sat back and watched them do all the work.
Go for it !!! 
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Proud Member of ASAP
DSLR Phishtracker |
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pandoraPremium
join:2001-06-01
Outland
kudos:1 Reviews:
·ooma
·Google Voice
·Future Nine Corp..
·Comcast
| It appears the Norton tech installed a remote desktop manager from norton.com called rescue me or some such. He remotely ran and watched my desktop.
He seemed to uninstall, reboot and re-install Norton Internet Security 2009.
I am not a fan however of having remote desktop controls available on my PC. Is there a way to remove "rescue me" from my PC?
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"People demand freedom of speech as a compensation for the freedom of thought which they seldom use." |
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pandoraPremium
join:2001-06-01
Outland
kudos:1
1 edit | Follow up, anyone who knows how to uninstall the Symantec remote connection wizard, I'd appreciate your help.
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"People demand freedom of speech as a compensation for the freedom of thought which they seldom use." |
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 trparkyApple... YUMPremium,MVM
join:2000-05-24
Cleveland, OH
kudos:1 | There should be a something called LogMeInRescue. That is what they use and it is only a one-time thing, it can't and doesn't reactivate.
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Tom |
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