FIVE calls to the Phillipines, and one escalation caused me to give up. I ordered a truck roll. $50 and what, $6/mo. later I was at full speed. NOTHING else was done.
Unless the truck tech knows how to get a guy who actually can reset the config file, and no one else in the system does. That couldn't be, could it?
Sorry to beat on you, a standup guy, but the modem swap instantly tripled the speed. Nothing else could.
