| Sounds Like a good plan As long as everything mentioned is the truth, then this will be a pretty good plan. I don't believe there were no complaints about the testing though... seriously, someone will always complain. Did the people in those cities know they were under testing... and could have complained that they were having issues because of the testing? If packets stop getting f'd with on their network (RSTs), and I can actually use the connection like I did several years ago, I'm happy. If I get throttled, oh well, its temporary. |
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| said by swhitney2003: Did the people in those cities know they were under testing... and could have complained that they were having issues because of the testing? The areas tested had email sent to all customers explaining the test.
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| thanks, was unsure if this happened or not. |
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 jlivingoodPremium,VIP
join:2007-10-28
Philadelphia, PA
kudos:1 | reply to swhitney2003
said by swhitney2003:As long as everything mentioned is the truth, then this will be a pretty good plan. I don't believe there were no complaints about the testing though... seriously, someone will always complain. Did the people in those cities know they were under testing... and could have complained that they were having issues because of the testing? If packets stop getting f'd with on their network (RSTs), and I can actually use the connection like I did several years ago, I'm happy. If I get throttled, oh well, its temporary. Thanks for the positive reaction. As to your question:
In advance of each trial market starting (two weeks ahead I believe), we contacted all customers in that area by email to advise them of the trial. We monitored local customer service on an at least daily basis, as well as our customer support forums and external forums like Broadband Reports.  And those local customer service teams were briefed on the trial activities and instructed to escalate to the trial engineering team (and we got regular updates from them). Any time something remotely looked like it could be related, we investigated. Certainly, we found the normal range of technical support issues you’d find anywhere else, but we did not link any reported problems to the trial activities themselves.
Hope that helps.
Regards
Jason
Comcast
National Engineering & Technical Operations
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JL
Comcast |
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