Re: The HT-502 Thread..... in ViaTalk

Re: The HT-502 Thread..... in ViaTalk http://www.dslreports.com/forum/r21148883 en Wed, 11 Nov 2009 02:40:04 EDT Wed, 11 Nov 2009 02:40:04 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,22072966 gsquare : I just had a strange problem fixed by trouble ticket and follow up.
I am sitting on Comcast with a 502 sitting infront of my router, on Megatron, BYOE. A couple days ago I found that I was getting EMail Voice Mail advisories from VT; however a *12 would announce that I had nothing in my inbox, I had no stutter dialtone, and my VM light was not on my phones. My control panel even said I did not have VM in its inbox. Very strange, because I had gotten the VM via Email. I trouble ticketed it to VT and quick as a bunny RON came back and told me to switch my SIP Port from 5060 to 5080. That fixed it. I have used 5060 for over two years with both PAP-2T and now the HT-502. Good call by VT customer support. ]]> http://www.dslreports.com/forum/remark,22072966 Sun, 15 Mar 2009 16:37:03 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,22017488 hokie21 :

said by VTJohn

:

The 502s that we provision here have the ring cadences set to match the standard Bellcore rings and our system compensates the send Alert-Info header for the 502s properly. If you want yoru BYOD 502 to be able to use the custom ring tones you'll have to set these variables to their respective values:

I'm trying to get alert-info distinctive ringing to work with HT502 and Asterisk. What is the Alert-info string that must be sent from the Asterisk end to make this work?]]> http://www.dslreports.com/forum/remark,22017488 Thu, 05 Mar 2009 01:56:52 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21861035 geonap : woo hoo! so this started happening on two grandstreams at two different locations! yay!

although they were working just fine... now TLS/SRTP returns a 401 to FreeSwitch but EyeBeam logs in fine.. and the HT502 seems to be seg faulting or something

Feb 4 08:59:37 host.com HT502: [00:mac][1.0.1.21] load dial plan 0: { *12 | *400 | [2-9]xxxxxxxxx | 1[2-9]xx[2-9]xxxxxx | 011[2-9]x. | [49]11 | [x*]+ | 0 | 00 | *x. }
Feb 4 08:59:37 host.com HT502: [00:mac][1.0.1.21] DialPlan compile \*12
Feb 4 08:59:37 host.com HT502: [00:mac][1.0.1.21] DialPlan compile \*400
Feb 4 08:59:37 host.com HT502: [00:mac][1.0.1.21] DialPlan compile [2-9][0-9][0-9][0-9][0-9][0-9][0-9][0-9][0-9][0-9]
Feb 4 08:59:37 host.com HT502: [00:mac][1.0.1.21] DialPlan compile 1[2-9][0-9][0-9][2-9][0-9][0-9][0-9][0-9][0-9][0-9]
Feb 4 08:59:37 host.com HT502: [00:mac][1.0.1.21] DialPlan compile 011[2-9][0-9]
Feb 4 08:59:37 host.com HT502: [00:mac][1.0.1.21] DialPlan compile [49]11
Feb 4 08:59:37 host.com HT502: [00:mac][1.0.1.21] DialPlan compile [0-9\*]
Feb 4 08:59:37 host.com HT502: [00:mac][1.0.1.21] DialPlan compile 0
Feb 4 08:59:37 host.com HT502: [00:mac][1.0.1.21] DialPlan compile 00
Feb 4 08:59:37 host.com HT502: [00:mac][1.0.1.21] DialPlan compile \*[0-9]
Feb 4 08:59:37 host.com HT502: [00:mac][1.0.1.21] load dial plan 1: { *12 | *400 | [2-9]xxxxxxxxx | 1[2-9]xx[2-9]xxxxxx | 011[2-9]x. | [49]11 | [x*]+ | 0 | 00 | *x. }
Feb 4 08:59:37 host.com HT502: [00:mac][1.0.1.21] DialPlan compile \*12
Feb 4 08:59:37 host.com HT502: [00:mac][1.0.1.21] DialPlan compile \*400
Feb 4 08:59:37 host.com HT502: [00:mac][1.0.1.21] DialPlan compile [2-9][0-9][0-9][0-9][0-9][0-9][0-9][0-9][0-9][0-9]
Feb 4 08:59:38 host.com HT502: [00:mac][1.0.1.21] DialPlan compile 1[2-9][0-9][0-9][2-9][0-9][0-9][0-9][0-9][0-9][0-9]
Feb 4 08:59:38 host.com HT502: [00:mac][1.0.1.21] DialPlan compile 011[2-9][0-9]
Feb 4 08:59:38 host.com HT502: [00:mac][1.0.1.21] DialPlan compile [49]11
Feb 4 08:59:38 host.com HT502: [00:mac][1.0.1.21] DialPlan compile [0-9\*]
Feb 4 08:59:38 host.com HT502: [00:mac][1.0.1.21] DialPlan compile 0
Feb 4 08:59:38 host.com HT502: [00:mac][1.0.1.21] DialPlan compile 00
Feb 4 08:59:38 host.com HT502: [00:mac][1.0.1.21] DialPlan compile \*[0-9]
Feb 4 08:59:38 host.com HT502: [00:mac][1.0.1.21] load dial plan 2: { x+ }
Feb 4 08:59:38 host.com HT502: [00:mac][1.0.1.21] DialPlan compile [0-9]
Feb 4 08:59:38 host.com HT502: [00:mac][1.0.1.21] HT502 Program starting
Feb 4 08:59:38 host.com HT502: [00:mac][1.0.1.21] HT-502 V1.1B: 1.0.1.21
Feb 4 08:59:38 host.com HT502: [00:mac][1.0.1.21] System uptime: 18
Feb 4 08:59:38 host.com HT502: [00:mac][1.0.1.21] System memory: 14782464/3440640/0/1617920
Feb 4 08:59:38 host.com HT502: [00:mac][1.0.1.21] Found 1 Vinetic devices
Feb 4 08:59:38 host.com HT502: [00:mac][1.0.1.21] VINETIC-2CPE V2.2 detected
Feb 4 08:59:38 host.com HT502: [00:mac][1.0.1.21] Load VINETIC-2CPE V2.2 firmware
Feb 4 08:59:38 host.com HT502: [00:mac][1.0.1.21] Set Vinetic: 0 port: 0 to FXS
Feb 4 08:59:38 host.com HT502: [00:mac][1.0.1.21] Set Vinetic: 0 port: 1 to FXS
Feb 4 08:59:38 host.com HT502: [00:mac] Firmware upgrade check is skipped
Feb 4 08:59:39 host.com HT502: [00:mac][1.0.1.21] No cached TCP connection found
Feb 4 08:59:40 host.com HT502: [00:mac][1.0.1.21] Remote SSL certificate subject: /O=my.cert.com/CN=my.cert.com/OU=Domain Control Validated
Feb 4 08:59:40 host.com HT502: [00:mac][1.0.1.21] The response does not match any transaction. Check for retransmission
Feb 4 08:59:40 host.com HT502: [00:mac][1.0.1.21] SIGSEGV raised at address: (nil)
Feb 4 08:59:40 host.com HT502: [00:mac][1.0.1.21] MIPS-EL registers:
Feb 4 08:59:40 host.com HT502: [00:mac][1.0.1.21] 0: 0xd
Feb 4 08:59:40 host.com HT502: [00:mac][1.0.1.21] 1: 0x0
Feb 4 08:59:40 host.com HT502: [00:mac][1.0.1.21] 2: 0x80d92ca0
Feb 4 08:59:40 host.com HT502: [00:mac][1.0.1.21] 3: 0x0
Feb 4 08:59:40 host.com HT502: [00:mac][1.0.1.21] 4: 0x10019630
Feb 4 08:59:40 host.com HT502: [00:mac][1.0.1.21] 5: 0x0
Feb 4 08:59:40 host.com HT502: [00:mac][1.0.1.21] 6: 0x7f5ff7c8
Feb 4 08:59:40 host.com HT502: [00:mac][1.0.1.21] 7: 0x0]]> http://www.dslreports.com/forum/remark,21861035 Wed, 04 Feb 2009 12:10:53 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21710985 CyberSultan : That dial plan looks awfully familiar. ;)]]> http://www.dslreports.com/forum/remark,21710985 Fri, 09 Jan 2009 15:52:47 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21706376 VTBrendan : Hi,

Give this a go:

{ *12 | *400 | [2-9]xxxxxxxxx | 1[2-9]xx[2-9]xxxxxx | 011[2-9]x. | [49]11 | [x*]+ | 0 | 00 | *x. }

-Brendan]]> http://www.dslreports.com/forum/remark,21706376 Thu, 08 Jan 2009 21:25:38 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21706350 geonap : i put my girlfriend and her cousin on viatalk with BYOD and i bought a HT-502 from telephony depot for 42 bux.. that way if one day we decide to move it, we dont have to send it back and deal with a headache/hassle.

can anyone please paste the dialstring/dialplan in here and maybe message it to me? i'd really appreciate it.]]> http://www.dslreports.com/forum/remark,21706350 Thu, 08 Jan 2009 21:22:13 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21440478 Russell_ :

said by ptrowski

:

I used to have to reboot the PAP2 from time to time, now I never touch the Grandstream. It really is a great little adapter.

Fwiw, I've never had to reboot my PAP2T due to issues with the device.
--
Russell]]> http://www.dslreports.com/forum/remark,21440478 Mon, 17 Nov 2008 12:18:31 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21439496 ptrowski :

said by bombashack

:

I too, after some initial issues, am having excellent service since switching from BYOD w/ a SPA2102 to provisioned w/ the Grandstream. Originally, the adapter was in DMZ; I now keep it behind my router with no Port Forwarding to the adapter. Works great.

More specifically:

WRT54GL router running Tomato firmware, QOS configured, Static DHCP for Grandstream VOIP adapter located downstream (behind) the router, auto provisioning enabled, no port forwarding to VOIP adapter.

My setting almost exactly the same sans the QoS. I used to have to reboot the PAP2 from time to time, now I never touch the Grandstream. It really is a great little adapter.
--
"So, Lone Star, now you see that evil will always triumph because good is dumb."

Have you been touched by his noodly appendage? »www.venganza.org]]> http://www.dslreports.com/forum/remark,21439496 Mon, 17 Nov 2008 08:53:29 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21438254 bombashack : I too, after some initial issues, am having excellent service since switching from BYOD w/ a SPA2102 to provisioned w/ the Grandstream. Originally, the adapter was in DMZ; I now keep it behind my router with no Port Forwarding to the adapter. Works great.

More specifically:

WRT54GL router running Tomato firmware, QOS configured, Static DHCP for Grandstream VOIP adapter located downstream (behind) the router, auto provisioning enabled, no port forwarding to VOIP adapter.]]> http://www.dslreports.com/forum/remark,21438254 Sun, 16 Nov 2008 22:02:03 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21437722 gsquare : This may be the kiss of death, but I'm ready to pass judgement on the GS. I have had generally good service with VT using the PAP-2T BYOE. Other than during the network Upgrade of a year ago July, I think, and the Rocketeers arrival, there were some issues, but reasonably good service. I have been using the GS BYOE in front of my Linksys router for past month. I have seen a measurable improvement in my service. Quick connections, crisp audio, no dropped calls, no dialing into dead air, no occasional latency in any connections. I asked the little lady, how's the phone lately and she said its a lot better. Thats a biggie!!! I also have not seen any indication that the GS in front of the router has any impact. I forward ports for two surveillance cameras for remote access, forwarding port to the Linksys and then on again to the Cameras. They work fine. So thats my take on the GS vrs the PAP behind the router.]]> http://www.dslreports.com/forum/remark,21437722 Sun, 16 Nov 2008 19:58:43 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21418478 neillb : Is the auto-provisioning something configured within the adapter or on viatalk's end? I don't see a setting for this in the adapter's configuration.

Will submit a support ticket for this.]]> http://www.dslreports.com/forum/remark,21418478 Wed, 12 Nov 2008 18:20:32 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21418369 VTJosh :

said by neillb

:

Each time I input the Checkpoint IP address into the DMZ setting and Update & Reboot the 502 the setting is lost.

If you submit a support ticket, someone can adjust your configuration file to use the IP information you need. I usually recommend temporarily disabling provisioning if you are testing new settings, then having us update things on our end.

Its best to keep provisioning enabled to make sure your device has the most up-to-date configuration from us.

- Josh]]> http://www.dslreports.com/forum/remark,21418369 Wed, 12 Nov 2008 17:59:29 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21416687 neillb : the only place where I see any settings relating to any provisioning already seem to be be configured for not auto-updating.

is there a configuration i should change within this section (assume this is where you meant)

this is how it came from viatalk

Firmware Upgrade & Provisioning

]]> http://www.dslreports.com/forum/remark,21416687 Wed, 12 Nov 2008 13:09:15 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21416558 TJ_in_IL : It sounds like the custome settings you put in are lost due to an autoconfiguration or provision. You need to delete the autoupdate server info from the 502, to eliminate the overwrite.
Word of caution.... this will in effect prevent any firmware upgrades from being applied that VT creates. You may want to save that info to install in case the need for a download.

TJ]]> http://www.dslreports.com/forum/remark,21416558 Wed, 12 Nov 2008 12:46:28 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21415317 neillb : Have had the 502 for a week now. As in my review, I generally think it is a better adapter than the PAP2...calls are clearer, and from my experience actually full duplex. That is when it is infront of the router.

I have been unable to get it to work behind my router/firewall (Checkpoint Safe@Office 425W). No matter how I configure it, in the DMZ/VLAN/fwd ports or not, it does not work. The best I can get it is to connect on calls only to other viatalk subscribers (this is with ports forwarded & a fw rule that forwards/allows H.232 to the adapter).

I would prefer to have it behind the router, but if I can setup my Checkpoint in the DMZ of the 502 I think that would suffice. Basically, I want all non-VoIP traffic to go to the Checkpoint. However, I have been unable to configure the 502 DMZ setting - the settings are also just too simplistic and I cant' do near as much as I can with the Checkpoint obviously. Each time I input the Checkpoint IP address into the DMZ setting and Update & Reboot the 502 the setting is lost.

Have others experienced this?]]> http://www.dslreports.com/forum/remark,21415317 Wed, 12 Nov 2008 08:48:09 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21390882 Aveamantium :

said by gsquare

:

One thing that might be a benefit for me is that all my jacks come back independently to an RJ junction block where my adapter fires the lines. No daisy chaining jacks.

My setup is simular... Definitely could be something to look at if someone is having issues with using the house wiring.]]> http://www.dslreports.com/forum/remark,21390882 Fri, 07 Nov 2008 10:25:58 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21390855 gsquare : I was sensitive to house wiring and the GS because I did have some trouble putting the PAP-2 on house jacks. My phones didnt like the Sine wave ring pulse and I had to change to Trap wave to get all phones ringing. I put the GS on with no problems. I did back off on the audio gain because the audio seemed unusually loud with the GS. Currently I have one desk set, two portable base stations and one old line powered hand set down in my workshop. Also have my Direct TV receiver and my PC fax modem in manual answer, all on line 1 and all working fine. One thing that might be a benefit for me is that all my jacks come back independently to an RJ junction block where my adapter fires the lines. No daisy chaining jacks. ]]> http://www.dslreports.com/forum/remark,21390855 Fri, 07 Nov 2008 10:20:04 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21387195 CyberSultan : The GS HT-502 has a REN3 as well.]]> http://www.dslreports.com/forum/remark,21387195 Thu, 06 Nov 2008 15:58:28 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21386756 Aveamantium : I've got a Linksys PAP2T running on my house wiring and it is working great. I've got four cordless phones on my system. However, you need to look at the REN number on each phone since the PAP can only handle a REN total of 3. Cordless phones typically have a REN value of 0 since they get their power from a plug-in.]]> http://www.dslreports.com/forum/remark,21386756 Thu, 06 Nov 2008 14:47:47 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21386683 ptrowski : True, but were VoIP adapters ever really made to be used with whole house wiring in mind? I don't know so it would be interesting. ]]> http://www.dslreports.com/forum/remark,21386683 Thu, 06 Nov 2008 14:34:42 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21386260 Golf Hacker : Thank you for the offer. I will contact csr.]]> http://www.dslreports.com/forum/remark,21386260 Thu, 06 Nov 2008 13:16:03 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21385797 VTBrendan : Hi,

The GS-502 adapter does not have adjustable voltage settings on it (like the pap2 does), thus making it less adaptable to situations involving more wiring and lines etc. If you would like we can arrange to have your adapter swapped out for a pap2.

-Brendan]]> http://www.dslreports.com/forum/remark,21385797 Thu, 06 Nov 2008 11:49:01 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21385629 Golf Hacker : I just spoke with a csr because I am having echo problems on one of my lines. He said that the GS502 is not intended to be used with whole house wiring. What's up with that? In todays real world people have multiple extensions throughout their house. Has anyone had echo problems and if so how did you solve the problem. Also, anyone having problems with using the GS with their whole house wiring?]]> http://www.dslreports.com/forum/remark,21385629 Thu, 06 Nov 2008 11:19:39 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21368821 k2rj :

said by PX Eliezer

:

I had a HT-502 which was working fine until one day it just died.

Was acting flaky for a couple of days---Internet and VoIP line both dropping out pretty randomly. Then both dropped out totally.

Replaced with a D-Link DGL-4100 router and PAP2T-NA phone adapter, no more problems.

I did not even have the HT-502 for that long---maybe about 3 months.

---------------------------------------------------

(I had better luck with their basic HT-286 ATA. It makes lots of calling, without a mauling). :)

My experience has been that a lot of flakey operation is caused by misbehaving power modules (wall-warts). And be careful of the ones you might buy at Radio Shack. They can be the worst!]]> http://www.dslreports.com/forum/remark,21368821 Mon, 03 Nov 2008 13:11:23 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21361519 ptrowski : So far mine has been solid. I don't have to randomly reset it like I did with the PAP2.]]> http://www.dslreports.com/forum/remark,21361519 Sat, 01 Nov 2008 20:10:20 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21361363 PX Eliezer : I had a HT-502 which was working fine until one day it just died.

Was acting flaky for a couple of days---Internet and VoIP line both dropping out pretty randomly. Then both dropped out totally.

Replaced with a D-Link DGL-4100 router and PAP2T-NA phone adapter, no more problems.

I did not even have the HT-502 for that long---maybe about 3 months.

---------------------------------------------------

(I had better luck with their basic HT-286 ATA. It makes lots of calling, without a mauling). :)]]> http://www.dslreports.com/forum/remark,21361363 Sat, 01 Nov 2008 19:27:34 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21361030 spm9999 : My grandstream is acting up. Been running about a month?? Now it's doing the same thing it did when I got it. It keeps dropping out. Last night my internet kept dropping out. I thought it was Charter. I got up and didn't have time to mess with it till this afternoon. I saw that the grandstream was dropping out and my cable modem was fine. So I rebooted everything a couple of times. Keeps doing it though. So I went back to the linksys spa(whatever number it is).

It was doing so good too. Sound quality was great..

Oh well.. I don't feel like sitting on the phone again with a csr....

Maybe next week..
--
»www.menofart.com]]> http://www.dslreports.com/forum/remark,21361030 Sat, 01 Nov 2008 17:52:02 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21327615 gsquare : That fixed it Killer. It's funny that the only place I was haveing trouble was following the *12 VM prompts and also the DTMF tree after going into VT Customer Support. My bank, and all other places I checked worked fine. Now with your settings provided they all work. Tanx again //gg//]]> http://www.dslreports.com/forum/remark,21327615 Sun, 26 Oct 2008 10:01:14 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21325564 dcurrey : That sounds about right. Think thats the same way the AC-211 (Sunrocket Gizmo) handled dtmf. I would have to find it and hook it up to be sure.

Thats in response to kill4speed :)]]> http://www.dslreports.com/forum/remark,21325564 Sat, 25 Oct 2008 19:21:17 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21325352 Kill4Speed :

said by gsquare

:

Thanks for reply dcurrey

My HT502 DTMF is set out of the Box as:

DTMF Payload Type: 101
DTMF in audio: Yes
DTMF via RFC2833: No
DTMF via SIP INFO: No

IIRC, for new servers, DTMF is sent via RFC2833; the following should be used:
DTMF Payload Type: 101
DTMF in audio: No
DTMF via RFC2833: Yes
DTMF via SIP INFO: No ]]> http://www.dslreports.com/forum/remark,21325352 Sat, 25 Oct 2008 18:22:01 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21325276 gsquare : Thanks for reply dcurrey

My HT502 DTMF is set out of the Box as:

DTMF Payload Type: 101
DTMF in audio: Yes
DTMF via RFC2833: No
DTMF via SIP INFO: No ]]> http://www.dslreports.com/forum/remark,21325276 Sat, 25 Oct 2008 17:58:04 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21318931 dcurrey : Sorry TJ_in_IL is was referring to the DTMF problem that gsquare has with the ht-502]]> http://www.dslreports.com/forum/remark,21318931 Fri, 24 Oct 2008 10:48:10 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21318856 TJ_in_IL :

said by dcurrey

:

What do you have the DTMF set to. Manual doesn't say what the default is. Looks like you have 3 options just rotate to you find one that works. Or it appears to allow a combination. Don't have an HT so can't be much more help.

On which, the HT or SPA? Not currently using the SPA.]]> http://www.dslreports.com/forum/remark,21318856 Fri, 24 Oct 2008 10:36:49 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21318819 dcurrey : What do you have the DTMF set to. Manual doesn't say what the default is. Looks like you have 3 options just rotate to you find one that works. Or it appears to allow a combination. Don't have an HT so can't be much more help.]]> http://www.dslreports.com/forum/remark,21318819 Fri, 24 Oct 2008 10:28:29 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21318653 TJ_in_IL : I wonder if extending the DTMF tone length would help. I remember reading something about that in the past, not sure if it was on the GS or SPA.

TJ

EDIT- Just scanned through my GS book, and I do not see anything. Must have been the SPA.]]> http://www.dslreports.com/forum/remark,21318653 Fri, 24 Oct 2008 09:53:43 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21318520 gsquare : Cyber - Your dp works good. I trusted you b4 and appears to be right thing to do again.

I have noted one additional issue so far with my conversion to GS. I go *12 and get into VM, but VT ignores all DTMF prompts after that. The # will not do a tear down either.
Same results with the VT Customer Service number

When I call my Bank service the DTMF prompts work just fine, I can go through the prompt trees as usual.

At this point only VT is ignoring my DTMF prompts.

I am BYOE on Megatron with pretty much Out of the Box configuration. ]]> http://www.dslreports.com/forum/remark,21318520 Fri, 24 Oct 2008 09:23:17 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21317723 CyberSultan : For the GS, this is the dial plan that I came up with and have been using:

]]> http://www.dslreports.com/forum/remark,21317723 Fri, 24 Oct 2008 01:21:39 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21316894 Kill4Speed :

said by gsquare

:

Brendan -

(*xx|[3469]11|0|00|[2-9]xx[2-9]xxxxxxS0|1xxx[2-9]xxxxxxS0|xxxxxxxxxxxx.)

I have used this dp for over a year and believe I got it off this forum from CyberSultan

My default was the {x+} as dcurrey advises. When I tried to paste the one above and save and reboot it converts back to the default. I guess it possible that I am not actually changeing the dp as I thought. Will test further and advise. Thanks

that is the sipura/linksys dial plan
the gs/ht ata uses different syntax]]> http://www.dslreports.com/forum/remark,21316894 Thu, 23 Oct 2008 21:52:29 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21316732 gsquare :

said by dcurrey

:

VTBrendan may be on to something. Looking at the manual the default dial plan for the 502 is "{x+}"

At minimum you could try {*x+ | x+}

Your "minimum" recommendation works. Thanks a bunch!!]]> http://www.dslreports.com/forum/remark,21316732 Thu, 23 Oct 2008 21:18:40 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21316595 gsquare : Brendan -

(*xx|[3469]11|0|00|[2-9]xx[2-9]xxxxxxS0|1xxx[2-9]xxxxxxS0|xxxxxxxxxxxx.)

I have used this dp for over a year and believe I got it off this forum from CyberSultan

My default was the {x+} as dcurrey advises. When I tried to paste the one above and save and reboot it converts back to the default. I guess it possible that I am not actually changeing the dp as I thought. Will test further and advise. Thanks ]]> http://www.dslreports.com/forum/remark,21316595 Thu, 23 Oct 2008 20:48:17 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21316325 dcurrey : VTBrendan may be on to something. Looking at the manual the default dial plan for the 502 is "{x+}"

At minimum you could try {*x+ | x+}]]> http://www.dslreports.com/forum/remark,21316325 Thu, 23 Oct 2008 19:51:43 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21316131 VTBrendan : Hi,

This sounds like a dial plan issue. What do you have that set to?

-Brendan]]> http://www.dslreports.com/forum/remark,21316131 Thu, 23 Oct 2008 19:12:14 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21315905 gsquare : I just plugged up a GS in front of my router running on megatron, BYOE. So far I have only seen one issue. *12 gives me instant fast busy. I can call my bank and DTMF prompts work fine. Was wondering if anyone has run into the fast busy when dialing voice mail. On the documentation issue, wonder if some Provisioned Customer could post some screen shots of how VT sets up the GS (hint hint PTROWSKI) ]]> http://www.dslreports.com/forum/remark,21315905 Thu, 23 Oct 2008 18:30:53 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21245100 ptrowski : Welcome officially MidAMus!
I agree. The documentation or lack thereof that came with the GS should be looked at. ]]> http://www.dslreports.com/forum/remark,21245100 Fri, 10 Oct 2008 10:10:55 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21243492 MidAMus : Newly registered on DSLREPORTS (long time reader - Thanks all for all your great insight), but I never needed to ask for help because if I searched hard enough I would always find the answer to my question. I am a long time VT user - just switched to GS today because lightning fried my LS. I tried the GS both in front and behind router. I was initially unsuccessful with the GS in front of the router - both had IP of 192.168.2.1. Switched my router to 192.168.2.2 and could access both router and GS, but not internet although the phone worked fine.

Finally, GS upstream with 192.168.2.1 and router with 192.168.1.1 and everything worked fine.

Just wanted to say thank you and put in a plug with VT to improve the documentation to indicate a potential IP conflict if router is set to 192.168.2.1.]]> http://www.dslreports.com/forum/remark,21243492 Thu, 09 Oct 2008 22:15:34 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21240476 TJ_in_IL : Is this a VT provided unit? If so, you need to contact tech support for the password.
If it is BYOD (you purchased on your own), then you need to read the documentation that came with the unit.

TJ]]> http://www.dslreports.com/forum/remark,21240476 Thu, 09 Oct 2008 13:08:51 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21240369 anon : how do i log onto my grandstream device? a password was never set up and admin or user does not work]]> http://www.dslreports.com/forum/remark,21240369 Thu, 09 Oct 2008 12:53:31 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21235822 CyberSultan : Ah. I didn't realize this was a BYOD issue of compatibility.]]> http://www.dslreports.com/forum/remark,21235822 Wed, 08 Oct 2008 16:19:23 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21234914 voipinit : ^
Thanks!, that was a big help and saved me time trying to determine the compatible values.]]> http://www.dslreports.com/forum/remark,21234914 Wed, 08 Oct 2008 13:34:08 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21234847 VTJohn : voipinit,

By default the Grandsteam HT-502s come configured with all of the custom ring cadences set to the standard ring. The 502s that we provision here have the ring cadences set to match the standard Bellcore rings and our system compensates the send Alert-Info header for the 502s properly. If you want yoru BYOD 502 to be able to use the custom ring tones you'll have to set these variables to their respective values:

Ring1_Cadence = 60(2/4)
Ring2_Cadence = 60(.3/.2,1/.2,.3/4)
Ring3_Cadence = 60(.8/.4,.8/4)
Ring4_Cadence = 60(.4/.2,.3/.2,.8/4)
Ring5_Cadence = 60(.2/.2,.2/.2,.2/.2,1/4)
Ring6_Cadence = 60(.2/.4,.2/.4,.2/4)
Ring7_Cadence = 60(.4/.2,.4/.2,.4/4)
Ring8_Cadence = 60(0.25/9.75)

Once that's done it should work fine.]]> http://www.dslreports.com/forum/remark,21234847 Wed, 08 Oct 2008 13:21:46 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21234732 CyberSultan :

said by voipinit

:

Found the problem - having the number in distinctive ring was the culprit - apparently the Bellcore-r1 ring type is not compatible with the HT-502 (at least with the ring defaults anyway). Removed the number from distinctive ring in the CP and all is well. Thanks to all for your suggestions.

This is definitely something VT should look into from a compatibility standpoint with the HT-502.]]> http://www.dslreports.com/forum/remark,21234732 Wed, 08 Oct 2008 13:00:53 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21234240 unknvoip : Wow, that was a crazy one. Glad you found it.]]> http://www.dslreports.com/forum/remark,21234240 Wed, 08 Oct 2008 11:37:32 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21233770 voipinit : Found the problem - having the number in distinctive ring was the culprit - apparently the Bellcore-r1 ring type is not compatible with the HT-502 (at least with the ring defaults anyway). Removed the number from distinctive ring in the CP and all is well. Thanks to all for your suggestions.]]> http://www.dslreports.com/forum/remark,21233770 Wed, 08 Oct 2008 10:09:57 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21233512 voipinit :

said by unknvoip

:

You don't happen to have a pattern match rule set accidentally in your custom call routing set up, by any chance?

It just seems too weird that one NPA would cause this?

How many 706 numbers do you receive calls from that this is happening to?

Do you forward any calls to your your NDF number anywhere else in the CP? I just can't fathom how your ATA would discriminate this one area.

no pattern match rule - one 706 number on an almost daily basis and don't forward any calls other than on network outage. I borrowed their cell phone and called numerous times, every time it goes to the network outage number (my cell), every other call rings thru. I am not convinced it's the ATA, am going to try a different server to see if it is the richmond-4 server which might be when this started. I think I changed to the richmond-4 server (best routing time) when I configured the new ATA. Quadrupled checked everything else???]]> http://www.dslreports.com/forum/remark,21233512 Wed, 08 Oct 2008 09:16:37 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21233289 unknvoip : You don't happen to have a pattern match rule set accidentally in your custom call routing set up, by any chance?

It just seems too weird that one NPA would cause this?

How many 706 numbers do you receive calls from that this is happening to?

Do you forward any calls to your your NDF number anywhere else in the CP? I just can't fathom how your ATA would discriminate this one area.]]> http://www.dslreports.com/forum/remark,21233289 Wed, 08 Oct 2008 08:06:21 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21233100 voipinit : The upgrade to 1.0.1.15 on the HT-502 went fine. But when I had a friend call from his 706 area code, the call went to my network fail number, so no change in status (not that I expected it). I guess calls from the 706 area code are just not supported, or maybe its a fluke on the server I'm using. It would be great if tech support would at least convey to me what their server says when the number hits their network. The call shows up in my call list, even though it never rings my main line phone, just transfers to my network out number. All other calls come thru just fine - local area codes as well as out of state. I've only had the ticket open a few days, so in fairness I do have to give them time.]]> http://www.dslreports.com/forum/remark,21233100 Wed, 08 Oct 2008 06:16:34 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21230949 spm9999 : Probably what it was..

Firmware 1.0.1.15, from what I read here that is the latest?? So I guess it did upgrade..
--
»www.menofart.com]]> http://www.dslreports.com/forum/remark,21230949 Tue, 07 Oct 2008 19:49:47 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21230921 spm9999 : After powering down and up and down and up and so on.. It seems to be working. The wan and lan lights kept falling out but eventually stayed on.. Well blinking.. As they should I suppose. Outgoing and incoming calls are working.
--
»www.menofart.com]]> http://www.dslreports.com/forum/remark,21230921 Tue, 07 Oct 2008 19:43:56 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21230901 ptrowski :

said by spm9999

said by CyberSultan

:

Once it is provisioned, I believe VT is updating the GS firmware automatically, which does take a little bit for it to do. Wonder if this is why you saw the GS go down and was kicking the VT rep out right after the provisioning was done?

Sounds like that could be it.. I'll give it a try tonight..

I don't have time to sit on the phone with the CSR tonight though.. :)

It did take a while for mine to provision after I entered the information in. I gave it 20 minutes to be safe, then rebooted everything.
--
"A religious war is like children fighting over who has the strongest imaginary friend."

Have you been touched by his noodly appendage? »www.venganza.org]]> http://www.dslreports.com/forum/remark,21230901 Tue, 07 Oct 2008 19:41:21 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21230675 spm9999 :

said by spm9999

said by CyberSultan

Sounds like that could be it.. I'll give it a try tonight..

I don't have time to sit on the phone with the CSR tonight though.. :)

Wanted to mention that I didn't mean that in a bad way. The CSR was helpfull and was knowledgeable..
--
»www.menofart.com]]> http://www.dslreports.com/forum/remark,21230675 Tue, 07 Oct 2008 18:56:31 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21230657 spm9999 :

said by VTBrendan

:

Hi,

Is that a VT 502 or one you got on your own?

-Brendan

Mine is from Viatalk..
--
»www.menofart.com]]> http://www.dslreports.com/forum/remark,21230657 Tue, 07 Oct 2008 18:52:13 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21230643 spm9999 :

said by CyberSultan

Sounds like that could be it.. I'll give it a try tonight..

I don't have time to sit on the phone with the CSR tonight though.. :)
--
»www.menofart.com]]> http://www.dslreports.com/forum/remark,21230643 Tue, 07 Oct 2008 18:49:13 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21228738 voipinit :

said by VTBrendan

:

Hi,

Is that a VT 502 or one you got on your own?

-Brendan

Thanks for the response. It's one I got on my own (BYOD).]]> http://www.dslreports.com/forum/remark,21228738 Tue, 07 Oct 2008 13:05:26 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21228634 VTBrendan : Hi,

Is that a VT 502 or one you got on your own?

-Brendan]]> http://www.dslreports.com/forum/remark,21228634 Tue, 07 Oct 2008 12:44:34 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21228432 voipinit :

said by CyberSultan

:

I would not think that to be an HT-502 problem, but a service problem if one area code is not reaching you.

I would tend to agree, tech support is looking into it - their server should indicate why it is rejecting. This problem didn't surface until I replaced the Inommedia with the HT502 - I do know I was getting area code 706 calls with the Innomedia and am not now. Strange.]]> http://www.dslreports.com/forum/remark,21228432 Tue, 07 Oct 2008 12:07:57 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21227813 CyberSultan : Once it is provisioned, I believe VT is updating the GS firmware automatically, which does take a little bit for it to do. Wonder if this is why you saw the GS go down and was kicking the VT rep out right after the provisioning was done?]]> http://www.dslreports.com/forum/remark,21227813 Tue, 07 Oct 2008 10:01:46 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21227804 CyberSultan :

said by voipinit

:

Strange thing with my HT 502 - it sends all calls from area code 706 to the network fail number (my cell phone). All other calls ring my phone normally. Currently using firmware 1.0.1.08 (shipped with device). Probably will upgrade firmware to current level (1.0.1.15) to see if that helps.

I would not think that to be an HT-502 problem, but a service problem if one area code is not reaching you.]]> http://www.dslreports.com/forum/remark,21227804 Tue, 07 Oct 2008 09:58:52 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21227297 voipinit : Strange thing with my HT 502 - it sends all calls from area code 706 to the network fail number (my cell phone). All other calls ring my phone normally. Currently using firmware 1.0.1.08 (shipped with device). Probably will upgrade firmware to current level (1.0.1.15) to see if that helps.]]> http://www.dslreports.com/forum/remark,21227297 Tue, 07 Oct 2008 07:12:32 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21227173 spm9999 : I used the power adapter that came with it.
--
»www.menofart.com]]> http://www.dslreports.com/forum/remark,21227173 Tue, 07 Oct 2008 04:49:32 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21225831 TJ_in_IL : Are you using the power adapter that came with the GS, or another one that you were using on your SPA? I started to use the one that I had neatly tucked into my setup for my SPA, same voltage and current, but it flaked out my GS. Onced I sed the GS provided power adapter, all was fine. Just a thought....

TJ]]> http://www.dslreports.com/forum/remark,21225831 Mon, 06 Oct 2008 21:28:50 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21225191 spm9999 : I received a grandstream Saturday. I connected it and got a dialtone. Didn't try a call as I was leaving and thought it was ok.

Next day I found out it wasn't ok. Calls to voicemail and outgoing had fast busy. Called viatalk and found that it wasn't provisioned. Ok no big deal we'll get it going. After entering all the info into the grandstream I still have problems.

The viatalk csr said he could see my adapter but it kept kicking him out. Then I noticed my internet connection was dropping out and coming back. The wan and lan lights on the grandstream both go off for 5 seconds or so and then come back for 30 seconds or about anyway.

I thought ok... My internet is acting up and no sense in continuing. So I put my spa2102 back in and it works fine. No internet dropping out. Put the grandstream and it started dropping out again. Weird

I put the spa2102 back as I don't have time to mess with it during the week. Friday I will call Viatalk and see if we can get it to go..

Just wondering if anyone else has seen this with the Grandstream??? And btw I did power down all devices multiple times and had the grandsteam in front of the router and even removed the router from the mix to see what would happen.
--
»www.menofart.com]]> http://www.dslreports.com/forum/remark,21225191 Mon, 06 Oct 2008 19:29:07 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21161484 mogulman : FYI.. If anyone wants to read the manual. It's right here:
»www.grandstream.com/user_manuals···nual.pdf]]> http://www.dslreports.com/forum/remark,21161484 Wed, 24 Sep 2008 14:01:05 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21157787 TJ_in_IL : OOOPS!
The up/downlink is for what bandwith is available to pass through! At 128k reminded me of dial-up!
Made the change and ok now. Have not tested calls, though....

TJ]]> http://www.dslreports.com/forum/remark,21157787 Tue, 23 Sep 2008 20:45:17 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21157015 TJ_in_IL :

said by mogulman

:

The uplink and downlink don't matter if the HT-502 is behind a router.

Right, I understand.
I guess I was merely throwing it out there, since the preferred placement of the device is before the router, according to VTBrendan. This is in order to eliminate any issues that the various routers were causing.]]> http://www.dslreports.com/forum/remark,21157015 Tue, 23 Sep 2008 18:40:17 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21156883 mogulman :

said by Agrajag

:

Okay, for now I've reversed it. The GS is first at 192.168.2.1 and the router is behind it at 192.168.1.1.

That can't be right but it works that way.

As far as the phone goes I still need to do more test calls to see if I have the same issues. However, one thing it does now and has always done:

I notice that listening to rings when I call others that the rings are not solid. They suffer from "outages" or drop-outs during the ring itself. I rarely get a solid, intact ring.

I responded in PM, but for others.. there are WAN and LAN IP addresses for each device.

If the HT502 is in front, it will have a WAN ip address from comcast. The LAN ip address will be 192.168.2.1. It will serve up addresses to clients in the 192.168.2.x, where x=100-199.

Then if you have a router, like Dlink behind the HT502, the dlink will have a WAN ip address in the 192.168.2.x range. Assuming the Dlink is setup to use 192.168.1.1, it will have 192.168.1.1 as it's LAN ip, then all devices hooked to the LAN ports on the dlink will be in the range of 192.168.1.x.]]> http://www.dslreports.com/forum/remark,21156883 Tue, 23 Sep 2008 18:16:26 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21156847 mogulman :

said by Agrajag

:

What I'm dealing with:

2. It's behind a D-Link DGL-4300 gaming router.

3. I cannot get it to hold a static IP. I set it, it reboots and it's back to DHCP. I think I have to have ViaTalk to it as it appears to get provisioning every boot.

4. I set a DMZ for the temp IP it's on for now.

Yeah.. They really need to allow end users to configure the IP/Nat/DMZ/Port Forwarding themselves. It is ridiculous to have to get it provisioned.

If you are using the HT502 behind your router, leave the HT-502 as DHCP. Just set up a static mapping in your Dlink so that the HT-502 always get assigned the same ip address.

Also make sure the Dlink has SIP ALG turned off.

If you are using the HT502 in front of the dlink, you could set up your dlink IP address in the DMZ section of the HT502. The problem is that this is provisioned. So you would need to have VT change it on the server.

Like TJ said... you can take out the server info in the Config box, so that VT doesn't overwrite the settings. Just make sure you copy the info in there, so you can change it back if you want.]]> http://www.dslreports.com/forum/remark,21156847 Tue, 23 Sep 2008 18:10:02 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21156825 mogulman :

said by Agrajag

:

TJ, if it's behind the router would Uplink and Downlink matter? I'm thinking once behind a router those are pretty much at the mercy of the router.

The uplink and downlink don't matter if the HT-502 is behind a router.]]> http://www.dslreports.com/forum/remark,21156825 Tue, 23 Sep 2008 18:05:52 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21156542 TJ_in_IL : Sorry, been tied up most of the day, so did not see all of your posts till now.
I am also on Comcast, and working.
I had to put the HT in front of my router also.
I did notice that any changes I made, would default back after a reboot.... provisioning. I was able to disable it by removing the Config Server Path. Make sure you write this down, as you may need to enter it again in order to turn provisioning back on. I really did not have to do anything else. Just make sure you power everything off, then turn on your modem, let is configure, then the HT and wait, then your router. This will ensure proper IP assignments. As far as your router, there should be nothing else to configure.
As far as the drop outs, you may also try changing the jitter from Fixed to Adaptive, and change the level. It defaults to Fixed Medium. I have not had a chance to tweak yet. One last thing would be the up and downlink bandwith. Try to set for 128K. With comcast you should be fine, and for 2 calls (port 1 and 2) should be enough bandwith. If not, bump it up a bit.
Access to the CP should be at the 192.168.2.1 addrss, and for your router whatever your DNS server address is (192.168.1.1?) Mine is the same, and works fine.
Hope this helps.

TJ]]> http://www.dslreports.com/forum/remark,21156542 Tue, 23 Sep 2008 17:16:08 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21155821 Agrajag : Okay, for now I've reversed it. The GS is first at 192.168.2.1 and the router is behind it at 192.168.1.1.

That can't be right but it works that way.

As far as the phone goes I still need to do more test calls to see if I have the same issues. However, one thing it does now and has always done:

I notice that listening to rings when I call others that the rings are not solid. They suffer from "outages" or drop-outs during the ring itself. I rarely get a solid, intact ring.]]> http://www.dslreports.com/forum/remark,21155821 Tue, 23 Sep 2008 15:08:13 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21155635 Agrajag : TJ, if it's behind the router would Uplink and Downlink matter? I'm thinking once behind a router those are pretty much at the mercy of the router.]]> http://www.dslreports.com/forum/remark,21155635 Tue, 23 Sep 2008 14:29:52 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21155627 Agrajag : What I'm dealing with:

1. Comcast cable so NO option of multiple IP's. Comcast stopped offering this just recently unless it's a business account.

2. It's behind a D-Link DGL-4300 gaming router.

3. I cannot get it to hold a static IP. I set it, it reboots and it's back to DHCP. I think I have to have ViaTalk to it as it appears to get provisioning every boot.

4. I set a DMZ for the temp IP it's on for now.

5. I'm getting what I call screeching or whining when others talk. It's very piercing. I guess you could call it an artifact or distortion. It sounds like clipping a bit to me. it's terrible. I have to end all calls quickly now.

I can get it working in front of the router but then all my essential tools stop working (VNC, etc) and when I tried to do what one other guy did I couldn't get it going.]]> http://www.dslreports.com/forum/remark,21155627 Tue, 23 Sep 2008 14:28:06 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21155299 TJ_in_IL :

quote:
Uplink Bandwidth - The maximum uplink bandwidth permitted by the device. This function is disabled by default. The total bandwidth can be set as: 128K, 256K, 512K, 1M, 4M or 10M. The primary function of this setting is to reserve bandwidth for VoIP. Example: if 64 is configured, there will be at least 64kbps reserved for VoIP.

Downlink Bandwidth - The maximum downlink bandwidth permitted by the device. This function is disabled by default. The total bandwidth can be set as: 128K, 256K, 512K, 1M, 4M or 10M. The primary function of this setting is to reserve bandwidth for VoIP. Example: if 128 is configured, there will be at least 128kbps reserved for VoIP.

Found this in the HT-502 guide.
If I understand correctly, the value entered here is the ammount of bandwith reserved for VoIP.
In my case of distortion while talking to the wife, there was no internet activity, but I still want to look at this, just in case.
Also, there is Fixed or Adaptive Jitter, Low, Medium, or High.

TJ]]> http://www.dslreports.com/forum/remark,21155299 Tue, 23 Sep 2008 13:17:37 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21154609 ptrowski : Also there is a setting for fixed or adaptive. I think adaptive would be a good setting also.]]> http://www.dslreports.com/forum/remark,21154609 Tue, 23 Sep 2008 11:01:47 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21154600 TJ_in_IL : Mine is at medium, I believe.]]> http://www.dslreports.com/forum/remark,21154600 Tue, 23 Sep 2008 11:00:20 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21154578 ptrowski :

said by TJ_in_IL

said by ptrowski

:

I noticed his voice was a bit choppy. Not enough to not understand what he was saying, but it was there.

Can anyone check the jitter buffers settings in their 502?]]> http://www.dslreports.com/forum/remark,21154578 Tue, 23 Sep 2008 10:56:19 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21154570 TJ_in_IL :

said by ptrowski

:

I noticed his voice was a bit choppy. Not enough to not understand what he was saying, but it was there.

I noticed this as well last night when I spoke to my wife. She said there was a bit on her end as well. (She was at home, and me on a cell, full signal) I am hoping this is something that can be corrected.

TJ]]> http://www.dslreports.com/forum/remark,21154570 Tue, 23 Sep 2008 10:54:59 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21153989 ptrowski : I spoke with my brother last night, he got the HT in front of his router. He said that on his end, the sound was much clearer. I noticed his voice was a bit choppy. Not enough to not understand what he was saying, but it was there.

Just spoke with him this AM, and it sounded clear. ]]> http://www.dslreports.com/forum/remark,21153989 Tue, 23 Sep 2008 08:53:06 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21153471 spm9999 : I have an ongoing issue with loosing incoming sound. Think this will fix it?? Putting one of these in front of the router?
--
»www.menofart.com]]> http://www.dslreports.com/forum/remark,21153471 Tue, 23 Sep 2008 03:17:29 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21151820 TJ_in_IL : Well, after some tweaking, I was finally able to get the HT in front of my router, running on the new servers. So far, so good.
The only question I have is about QOS. I would assume this is set with the up/downlink bandwith settings. Is this neccessary, or does the device automaticly prioritize SIP traffic? I am yet to read the manual.
Thanks in advance.

TJ]]> http://www.dslreports.com/forum/remark,21151820 Mon, 22 Sep 2008 19:44:01 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21150935 TJ_in_IL : I will try again, in front of the router, and report back. I noticed now that calls are getting forwarded to my failover number... could be related. Will try when I get home.]]> http://www.dslreports.com/forum/remark,21150935 Mon, 22 Sep 2008 16:52:36 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21150595 VTBrendan : Hi,

Yea I was asking you - just because the symptoms you stated you still saw are why we chose these new adapters, putting them in front of the router has eliminated those symptoms in just about every instance where it has been tried.

-Brendan]]> http://www.dslreports.com/forum/remark,21150595 Mon, 22 Sep 2008 15:57:49 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21150234 TJ_in_IL :

said by VTBrendan

:

Hi,

Were you seeing those issues while the adapter was connected in front of your router?

-Brendan

Not sure to whom this is directed. If me, then no, I have not tried it as such. ]]> http://www.dslreports.com/forum/remark,21150234 Mon, 22 Sep 2008 14:52:51 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21149927 VTBrendan : Hi,

Were you seeing those issues while the adapter was connected in front of your router?

-Brendan]]> http://www.dslreports.com/forum/remark,21149927 Mon, 22 Sep 2008 14:02:32 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21149917 TJ_in_IL :

said by n1zuk

:

Well, since everyone is going to take credit for starting this thread, I believe *I* was the one who asked ptrowski to pass along any info... ;)

Hey, not trying to take any credit... saw the need and acted. Just so happens that we all acted about the same time. You know what they say about great minds!

But seriously, I did get some one-way and no ring tone issues at first, and still in the troubleshooting process. I have provisioning off and set for one of the chicago servers, and works flawlessly. Yet to test again w/ new servers.

TJ]]> http://www.dslreports.com/forum/remark,21149917 Mon, 22 Sep 2008 14:00:20 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21149528 Aveamantium : I just want to give it a try to see which one works best. I won't be using it in front of my router since I have no problems with my current configuration. When I say I want to be current, it is mostly so that I can be familiar with their latest ATA's so I can be of more assistance here in the forums.

Thanks everyone!]]> http://www.dslreports.com/forum/remark,21149528 Mon, 22 Sep 2008 12:38:44 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21149434 mogulman :

said by n1zuk

:

What I am curious to see is if the Grandstream repeats the common issues that PAP2T ATAs seem to have on the ViaTalk network. More specifically, arbitration issues like:

-- One-way audio.
-- Dropped calls.
-- Failure to register to SIP server.
-- Callers not hearing ringing tones.

Yeah.. I didn't have these issues with my PAP2T, so I can't help you with whether they go away or not. I do have the HT-502 running behind my network with a PAP2T on a separate VT phone number. Seems to be working fine with both of them.]]> http://www.dslreports.com/forum/remark,21149434 Mon, 22 Sep 2008 12:20:11 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21149419 mogulman :

said by Aveamantium

:

I decided that since VT is going to these ATAs, I might as well stay up to date so I just requested one... We'll see how it goes! :)

I don't know if "staying up to date" is a good reason. Hopefully it will work for you. I think both devices are good.

Really the only advantage on the HT-502 so far is the ability to work in front of a router/network. Unless you want to use it in this way, there doesn't seem to be much reason to switch.

Maybe someone will find something better or worse that would make it compelling to switch. I guess as more people try it we'll find out.]]> http://www.dslreports.com/forum/remark,21149419 Mon, 22 Sep 2008 12:17:18 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21149408 ptrowski :

said by mogulman

said by Aveamantium

:

The bottom line for me is voice quality... Would you say it is better than the PAP2T? I know ptrowski mentioned it was louder but I wasn't sure if that equated to better quality? Did VT give you the option to keep which ever worked better (between the Grandstream and the Linksys)? I'm thinking of requesting one but I wanted to see if it was worth it before I do. Thanks!

I am testing it out, and if I like it I will send the PAP2 back. They are both provisioned so should I decide to not use the GS, I can plug the PAP2 in.

As for quality, it technically they use the same codec on the VoIP side. Percevied from me is the audio is a bit better, it sounds a bit sharper.
--
"A religious war is like children fighting over who has the strongest imaginary friend."

Have you been touched by his noodly appendage? »www.venganza.org]]> http://www.dslreports.com/forum/remark,21149408 Mon, 22 Sep 2008 12:15:33 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21149407 n1zuk : Well, since everyone is going to take credit for starting this thread, I believe *I* was the one who asked ptrowski to pass along any info... ;)

What I am curious to see is if the Grandstream repeats the common issues that PAP2T ATAs seem to have on the ViaTalk network. More specifically, arbitration issues like:

-- One-way audio.
-- Dropped calls.
-- Failure to register to SIP server.
-- Callers not hearing ringing tones.

These are the annoying things that seem to pop up with some people's service, where others never see these issues. My gut feeling, having read through somewhere near 100 of these threads over the past year or so, is it is somehow related to the PAP2T device (or more specifically, how well it integrates with the ViaTalk network).

I'd especially be interested to hear from people whom have had these issues in the past, and have switched to the HT-502.

Information == Power.
--
New to Forum Life? Click here and learn.]]> http://www.dslreports.com/forum/remark,21149407 Mon, 22 Sep 2008 12:15:20 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21149391 Aveamantium : I decided that since VT is going to these ATAs, I might as well stay up to date so I just requested one... We'll see how it goes! :)]]> http://www.dslreports.com/forum/remark,21149391 Mon, 22 Sep 2008 12:11:08 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21149381 TJ_in_IL : For me, I was a BYOD, so no other device to return.
Quality sounds good, once I got it to work by switching servers. I will be trying the new servers again, and hope to be on it more permanently.

TJ]]> http://www.dslreports.com/forum/remark,21149381 Mon, 22 Sep 2008 12:09:30 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21149297 mogulman :

said by Aveamantium

Couldn't tell you if the sound quality is better or worse. Just a little louder right now. I'm not sure if they are requesting the old devices back. I didn't get mine to replace a PAP2T, as I was one of the original beta testers. Maybe TJ or ptrowski can respond? I would think they would want the device back.]]> http://www.dslreports.com/forum/remark,21149297 Mon, 22 Sep 2008 11:53:10 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21149275 mogulman :

said by TJ_in_IL

said by mogulman

:

BTW.. Another thing I noticed on the HT-502 is that it is not set to use DNS SRV. I asked VT Eric about this, and he said this shouldn't be needed with the new server configuration. They would switch people if needed.

I'm on galvatron.

Are you saying that you are using the DNS SRV setting? What happened when you were not? (wonder if this could be a link to my issues).

TJ

It is not set up to use DNS SRV. DNS Mode on both lines is set for "A Record". I don't think this should affect sound quality though. This is really for changing servers if one goes out. I just noticed it because my PAP2T had DNS SRV turned on.]]> http://www.dslreports.com/forum/remark,21149275 Mon, 22 Sep 2008 11:49:02 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21149260 Aveamantium : The bottom line for me is voice quality... Would you say it is better than the PAP2T? I know ptrowski mentioned it was louder but I wasn't sure if that equated to better quality? Did VT give you the option to keep which ever worked better (between the Grandstream and the Linksys)? I'm thinking of requesting one but I wanted to see if it was worth it before I do. Thanks!]]> http://www.dslreports.com/forum/remark,21149260 Mon, 22 Sep 2008 11:46:44 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21149254 TJ_in_IL :

said by mogulman

Are you saying that you are using the DNS SRV setting? What happened when you were not? (wonder if this could be a link to my issues).

TJ]]> http://www.dslreports.com/forum/remark,21149254 Mon, 22 Sep 2008 11:45:53 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21149040 mogulman : I did find one thing that might affect some users. I guess the provisioning does affect the Basic tab, so if you have the HT-502 acting as a router in front of your network, you would have to get VT to make changes to the network settings in your profile. This seems like a real pain in the neck.

I'm wondering if there is any way VT can make these settings so they aren't provisioned?

I can see people wanting to modify the following if they have the device in front of their network:
-Telnet access
-Wan HTTP Access
-UPNP (default is off, probably should be ON)
-assigned IP address ranges
-DMZ
-Cloned Wan Mac Addr

In fact most of the settings especially down in the NAT/DHCP Server Configuration settings.]]> http://www.dslreports.com/forum/remark,21149040 Mon, 22 Sep 2008 10:59:54 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21148970 mogulman : BTW.. Another thing I noticed on the HT-502 is that it is not set to use DNS SRV. I asked VT Eric about this, and he said this shouldn't be needed with the new server configuration. They would switch people if needed.

I'm on galvatron.]]> http://www.dslreports.com/forum/remark,21148970 Mon, 22 Sep 2008 10:46:46 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21148949 TJ_in_IL :

said by mogulman

:

Can anyone confirm the version that is shipping with the devices that VT is provisioning?

One of the first things I checked, and mine is up to date.

As far as volume, I noticed in general my VT service is much louder, before and after the HT. When I call my house, I can always tell what service it is using, based on the ring volume. If it is loud, I know VT is working, if it is normal, I know it is using my failover.
In the HT_502, you can adjust the gain, but that will be for voice volume only tx and rx. Not that much of an issue for me to adjust at this point.

TJ]]> http://www.dslreports.com/forum/remark,21148949 Mon, 22 Sep 2008 10:42:44 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21148888 ptrowski :

said by mogulman

said by ptrowski

:

Downside is I cannot access it easily via the IP address, but Xbox Live is back to it's normal self.

I have static mapping also in the main router. I will give the Telnet setting a try, thanks!

My brother is also going to try the GS as he was having some issues and was on the verge of dropping VT. I will keep his progress updated also.]]> http://www.dslreports.com/forum/remark,21148888 Mon, 22 Sep 2008 10:29:32 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21148883 mogulman : Also.. I'm not sure what firmware VT is shipping with the HT-502 devices. I'm told they will update them when they need to be updated. I updated mine manually before my device was provisioned. The newest firmware on the Grandstream web-site is" 1.0.1.15.

Can anyone confirm the version that is shipping with the devices that VT is provisioning?]]> http://www.dslreports.com/forum/remark,21148883 Mon, 22 Sep 2008 10:28:38 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21148865 mogulman :

said by ptrowski

:

Downside is I cannot access it easily via the IP address, but Xbox Live is back to it's normal self.

My HT-502 is set up with DHCP. I have a static mapping set up in my Router so the HT-502 always gets the same IP address.

Also, make sure that: WAN side HTTP/Telnet access: is set to "YES" in the Basic Settings tab.]]> http://www.dslreports.com/forum/remark,21148865 Mon, 22 Sep 2008 10:27:02 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21148854 mogulman : In the interest of one thread.. and since TJ was first:

I know ptrowski said he was going to create a thread. Thought I would beat him to it :)

I was one of the original beta testers of the new (for VT) Grandstream HT-502. This device is a little different from the PAP2T because it has a built-in NAT Router, DHCP Server. It can be used in front of an existing network (PAP2T can't really do this well) or behind a router (like the PAP2T). It could also be used instead of a router. You could use the HT-502 as a router and then just use a switch to hook up all your PCs.

The web admin interface on the HT-502 has a lot less options then the PAP2T. I find it a little easier to understand, though.

When I first got the device, I tried it in front of my router. I did set the DMZ setting in the HT-502 to point to my router, so that all incoming non-voip stuff would be handled by my router. Then I just set up any port forwarding I needed for things on my network using my router's port forwarding (VNC, Slingbox, etc). I didn't end up using the device in this configuration very long as I have multiple VoIP boxes and didn't really want the HT-502 in front. For non-techies and/or people who don't have multiple VoIP boxes, putting the HT-502 in front of a router is probably the easiest solution.

I tried the device behind my router and it worked just as well as my PAP2T. The only thing I've noticed so far is that the Line1/Line2 lights don't light up the same way as a PAP2T when you aren't making a call. So its a little harder to see if the device is 100% connected to it's proxy server. Also, I notice that the audio is a little louder on the receiving side. I initially tried it a few months ago without provisioning because that wasn't available yet.

Last week I had Viatalk provision the adapter to try this out. They gave me the ID to put into the provisioning part of the adapter. It took a minute or two and it was done. The cool thing was everything was set up perfectly. I don't know if this is VT improving their provisioning files or the HT-502. I didn't have to ask for any manual changes. Timezone was right, dialplan was correct. Everything seems to be working perfectly.]]> http://www.dslreports.com/forum/remark,21148854 Mon, 22 Sep 2008 10:24:56 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21148824 TJ_in_IL : I also use mine behind the router, and have not had any issues with access the GUI. I have assigned the HT a static IP via the mac through my router. Even w/ DHCP had no issues.
The issues with the servers and one way I will be troubleshooting furthur, I just could not do it over the weekend, as the wife had some important calls for work to complete, and did not want to drive up the cell phone bill! (I do have 2 other providers on seperate phones, but somehow she always forgets that!)
Hopefully I will test the new servers again this week.

TJ]]> http://www.dslreports.com/forum/remark,21148824 Mon, 22 Sep 2008 10:18:07 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21148804 mogulman : damn.. I typed too slow!!]]> http://www.dslreports.com/forum/remark,21148804 Mon, 22 Sep 2008 10:13:32 EDT Re: The HT-502 Thread..... http://www.dslreports.com/forum/remark,21148783 ptrowski : You beat me by 6 minutes.. :)

I have been using the new Grandstream adapter that VT is shipping now, and thought I would give some review of it so far.

It's smaller than the PAP2, silver, green LED's. The downside is the LED's for the lines are dark when a call is not in session. I did like the PAP2 showing the lines were active, so I could always see if one or both lines were having issues. Stand came with it.

My setup is AT&T DSL, 6MB down and 678kb up. I am using Tomato on my main router, no ports forwarded. Pretty much basic settings. We use both lines on a Uniden TRU series phones.

Setup was pretty easy. My first setup was putting it in front of my router, and the service was up and running. The phone overall sounds louder than the PAP2 was. A good thing about having it in front of the router was I could access it easily via the IP address. The Gui is ok, not as sharp as the PAP2 but also more compact. For me it worked right out of the box. I did have some issues with Xbox Live dropping the connection, so I then put it behind the router.

Works behind the router, setup again was pretty easy. Downside is I cannot access it easily via the IP address, but Xbox Live is back to it's normal self.

So far everything has been good. As I use it more I will update the thread.
--
"A religious war is like children fighting over who has the strongest imaginary friend."

Have you been touched by his noodly appendage? »www.venganza.org]]> http://www.dslreports.com/forum/remark,21148783 Mon, 22 Sep 2008 10:10:05 EDT The HT-502 Thread..... http://www.dslreports.com/forum/remark,21148750 TJ_in_IL : SInce this is a newer device that VT is sending out, and there is not much discussion about it, I thought (actually stole the idea) a new thread was in order.

I just started using the HT-502 myself, over the weekend, and have to say, calls are very clear... after I switched to a chicago server. I was getting one way audio on Gavatron. I did have it set first as port forward, then DMZ on a WRT54gs router. Right now on chicagor server in DMZ.
I did ask tech for the password, turned off provision, and set my second line for another provider. It was easy, once I figured out the program fields.

Not sure if anybody else wants to comment or ask questions, but this is what the thread is for!

TJ]]> http://www.dslreports.com/forum/remark,21148750 Mon, 22 Sep 2008 10:03:49 EDT