Topic '$50 penalty? I guess I'll cancel instead.' in forum 'Sonic.net' - dslreports.com http://www.dslreports.com/forum/50-penalty-I-guess-Ill-cancel-instead-21151118 en Thu, 23 May 2013 17:31:57 EDT Thu, 23 May 2013 17:31:57 EDT Re: $50 penalty? I guess I'll cancel instead. http://www.dslreports.com/forum/Re-50-penalty-I-guess-Ill-cancel-instead-21153336 http://www.dslreports.com/forum/Re-50-penalty-I-guess-Ill-cancel-instead-21153336 Tue, 23 Sep 2008 01:55:30 EDT Re: $50 penalty? I guess I'll cancel instead. http://www.dslreports.com/forum/Re-50-penalty-I-guess-Ill-cancel-instead-21152438
That said, it is NOT an AT&T charge for an IP downgrade, it's a Sonic.net charge, and it's reasonable to ask us to waive it. Particularly for someone who's been a customer for some time, asking us for some flexibility is quite reasonable. Drop me an email and I'll do some poking on this side for you and get it resolved. dane@corp.sonic.net

-Dane]]> http://www.dslreports.com/forum/Re-50-penalty-I-guess-Ill-cancel-instead-21152438 Mon, 22 Sep 2008 21:48:59 EDT Re: $50 penalty? I guess I'll cancel instead. http://www.dslreports.com/forum/Re-50-penalty-I-guess-Ill-cancel-instead-21152093
I did not use the tools, so maybe you can clarify, is it the static to dynamic that gets the charge or a change from higher throughput to lower throughput? Do they charge upgrades too, but you don't pass it on in that case?]]> http://www.dslreports.com/forum/Re-50-penalty-I-guess-Ill-cancel-instead-21152093 Mon, 22 Sep 2008 20:37:07 EDT Re: $50 penalty? I guess I'll cancel instead. http://www.dslreports.com/forum/Re-50-penalty-I-guess-Ill-cancel-instead-21151984
Per Dane's reply to a customer review here:
»Static or dynamic?

quote:
The downgrade fee is clearly published when you process a downgrade using our tools. Unfortunatly, SBC-ASI charges this fee whenever a customer downgrades from one speed to another, so it's not something we can waive for customers! Sorry if this was unclear.

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My place : »www.schettino.us]]> http://www.dslreports.com/forum/Re-50-penalty-I-guess-Ill-cancel-instead-21151984 Mon, 22 Sep 2008 20:14:50 EDT Re: $50 penalty? I guess I'll cancel instead. http://www.dslreports.com/forum/Re-50-penalty-I-guess-Ill-cancel-instead-21151507 http://www.dslreports.com/forum/Re-50-penalty-I-guess-Ill-cancel-instead-21151507 Mon, 22 Sep 2008 18:45:56 EDT Re: $50 penalty? I guess I'll cancel instead. http://www.dslreports.com/forum/Re-50-penalty-I-guess-Ill-cancel-instead-21151299
I Maybe they'd let you enjoy dialup for the three days...just to reminisce!]]> http://www.dslreports.com/forum/Re-50-penalty-I-guess-Ill-cancel-instead-21151299 Mon, 22 Sep 2008 17:57:40 EDT $50 penalty? I guess I'll cancel instead. http://www.dslreports.com/forum/50-penalty-I-guess-Ill-cancel-instead-21151118
I've been a static DSL customer for years, across two moves, pro level for half that time. Now I need to cut back for a while, so I'm going to switch to the minimum - dynamic basic. I'm out of contract, so that's not an issue. I've been a good trouble-free customer, but I will have to pay $50 to downgrade the service level. I could just cancel and resubscribe. The rep tell me there would be no activation charges, but, she emphasizes, it would be three days to cancel and at least three days to reconnect, so I would be without service for about two weeks. Well, I guess that's the lock-in they're counting on. If I do it that way it's more inconvenient for both of us, but let's try for that $50!

I was a good customer, and I realize I'm going to be a bad (i.e. low revenue) customer for a while, but I don't think I should be charged extra for the privilege. Does it make sense that you can shut it down and reconnect for no fee? No, there is a cost, and new customers don't pay it. Should this fee apply to someone who's never lowered their service level in four years and wants to stay with Sonic? Probably not.]]> http://www.dslreports.com/forum/50-penalty-I-guess-Ill-cancel-instead-21151118 Mon, 22 Sep 2008 17:24:45 EDT