Topic 'Re: [TWC] NYC - Slow Speeds, Part 2' in forum 'Road Runner' - dslreports.com

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 24 Jan 2012 06:34:57 EDT

RobNyc posted : I think I can relate too, after 6pm til 11pm my internet is pretty much useless. Speeds 1.0mbps max down and 0.20mbps up max.

But look at my speed this morning

[att=1]

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 01 Jan 2012 09:10:19 EDT

anon posted : Oh and not to mention I pay for the 30mb/s package. What Customer service doesn't seem to understand is that it is perfectly fine earlier in the day. But usually from 8-10 or 11pm it is almost completely unusable.

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 01 Jan 2012 09:08:41 EDT

anon posted : I am SO sick of RoadRunner that I plan on switching to FiOS in the coming days. I live in 11379 and have had RoadRunner for over 10 years now. I have never experienced any problems till about 6 months ago when a couple new families moved on the block. Now at peak times I am getting speeds sometimes lower then 3mb/s. I have Du Meter running constantly and sometimes the during peak hours the download will drop to almost 0 for a few seconds. Calling/Chatting with them does absolutely nothing because everytime they tell me the same things and it never works. I am done with TWC.

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 30 Dec 2011 12:51:04 EDT

nyrmetros posted :

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 30 Dec 2011 12:45:16 EDT

nyrmetros posted :

yay

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 19 Dec 2011 15:27:20 EDT

nyrmetros posted :

said by patt2k:

said by nyrmetros:

[att=1]

slower upload speeds again?

that is really random you should try resseting modem router might help

I think the speeds are back to what I am paying for. 10/. 5

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 15 Dec 2011 19:04:31 EDT

patt2k posted :

said by nyrmetros:

slower upload speeds again?

that is really random you should try resseting modem router might help

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 15 Dec 2011 16:37:57 EDT

nyrmetros posted :

slower upload speeds again?

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 14 Dec 2011 18:59:35 EDT

MyDogHsFleas posted : Bridge mode vs. NAT mode has nothing to do with speed. The Ubee is perfectly capable of full Wideband speeds without bridge mode enabled. I do it myself so I know.

Either you have another router in the picture that was messing things up, or they fixed something in the network for you and it was just a coincidence that they put the Ubee in bridge mode at the same time.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 14 Dec 2011 16:16:58 EDT

patt2k posted :

said by nyrmetros:

I thought I was on 10/. 5 but maybe TWC upgraded that to 15/1?? I am still paying just for rr standard..

you should make a screenshot of FTP download so we can be sure if its powerboost or they actually starting to upgrade people to 15 from 10 mbps :)

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 13 Dec 2011 20:58:51 EDT

nyrmetros posted : I thought I was on 10/. 5 but maybe TWC upgraded that to 15/1?? I am still paying just for rr standard..

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 13 Dec 2011 16:54:48 EDT

patt2k posted :

said by nyrmetros:

said by patt2k:

said by nyrmetros:

[att=1]

Nymetros did you get upload upgrades on Standard? I am on 30/5 so i cant really know. But my friends do h ave standard and turbo

It seems so but I don't remember being notified of it. I am on standard. Turbo is $5 more a month and I was considering getting it but not with the rate hike we might be getting next month.

my friends still did not get upload upgrades , did your downlaod change to 15 as some people have said? or it is the powerboost giving you 14 mbps on this test. Thanks metros!

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 12 Dec 2011 16:48:56 EDT

nyrmetros posted :

said by patt2k:

said by nyrmetros:

[att=1]

Nymetros did you get upload upgrades on Standard? I am on 30/5 so i cant really know. But my friends do h ave standard and turbo

It seems so but I don't remember being notified of it. I am on standard. Turbo is $5 more a month and I was considering getting it but not with the rate hike we might be getting next month.

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 12 Dec 2011 14:15:47 EDT

patt2k posted :

said by nyrmetros:

[att=1]

Nymetros did you get upload upgrades on Standard? I am on 30/5 so i cant really know. But my friends do h ave standard and turbo

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 12 Dec 2011 14:15:35 EDT

patt2k posted :

said by nyrmetros:

Nymetros did you get upload upgrades on Standard? I am on 30/5 so i cant really know. But my friends do h ave standard and turbo

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 12 Dec 2011 12:00:41 EDT

nyrmetros posted :

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 07 Dec 2011 14:54:04 EDT

nyrmetros posted : [att=1]

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 20 Nov 2011 12:36:35 EDT

jmart123 posted : If isn't not one thing, it's another.

I've had Wideband for about a year now and for some of that time Ive had an going problem with my modems rebooting.

Well finally one tech fixes that problem last month but now I'm getting slower speeds. I should be getting 50/5. But for about two weeks its been about 10-25 mb download and 1mb upload. I havent had a tech out here yet but anyone else have the same problem?

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 15 Nov 2011 14:46:17 EDT

anon posted : I've recently become a TWC customer and I've had nothing but problems until today. We'll see how it goes at peak time this evening, but I thought this story might give other insight into problems with speed and packet loss.

1 - Initial Install of Roadrunner 7mbps down/768kbps up internet.
The tech left me with a Ubee wireless router/modem combo, even though I already have my own router. Pingtest.net was showing 85% packet loss, and I never got above 2-3 mbps download.

2 - Phone support says that everything is fine with the Ubee modem, full signal etc. They schedule an appointment for another tech to come a whole week later. I convince them to send me someone sooner.

3 - After speaking with Level 3 tech support, they switched the Ubee router/modem combo into Bridge mode and the Packet Loss was totally fixed. Speeds are still slow.

4 - Level 3 tech comes to the house and swaps the modem. Speeds are still only 2-4mbps and at this point I add Turbo, which should get me up to 15mbps.

5 - Phone support confirms I should be getting more speed even during peak time, and they arrange to send a 'Senior Technician'.

6 - Dude came today and gave me yet another modem, which looks exactly the same but has a 00 24 MAC address instead of a 00:18 MAC address. He says this makes all the difference as the 00:24 models can support Turbo speeds.

Now I'm getting 15-20mbps download, Pings under 20ms and 0% packet loss. Why don't they just train these people to do it right the first time? Why isn't this information shared? Why the hell wasn't there a memo at any point saying 'Don't give these crappy modems to customers with Turbo?' or 'Put the Ubee router/modem combos in bridge mode to eliminate packet loss'?

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 09 Nov 2011 00:37:58 EDT

kilrathi posted : 3 day logging session indicated my signal to noise ratio start going out of spec between 5am and 10pm on monday and again between noon and evening on tuesday.... this is 2 weeks after i had new wiring ran to my house. Everything was fine for 2 weeks till sunday... today I have a tech coming in the morning I will tell him to run a new cable inside house this time and change any tap/splitters and test signal levels with his tester. I am sick of not being able to see signal levels with the rr given modems for wideband because I am blind.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 08 Nov 2011 19:30:36 EDT

Nick21 posted : Also tired of this ongoing issue and about to start filing complaints with gov agencies and consumer groups by next week. It's a real headache for gaming >_<

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 06 Nov 2011 16:54:58 EDT

kilrathi posted : An old problem I had 6 months ago is back. 2-6% Outgoing packet loss started today sunday november 6. I already called level 3 tech and they started a modem logging for 3 days. I will wait few days to see if this packet loss continues. Last time this occcured about 6 months ago outgoing packet loss grew to a point where upstream would completely die. I hope this is not repeat of that.

When I did line and ping tests the problems seem to be related to ae6-nyquny91-rtr001.nyc.rr.com but I can't be sure. Either way, considering I had my wiring redone 2 weeks ago and new modem I doubt this problem is occuring on my side. Last time this occured the problem was network rr related.

This is quite annoying when it comes to gaming.... getting tired of this, I just had different problem fixed few weeks ago and now again something....

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 19 Oct 2011 21:04:49 EDT

borv posted : website: »www.dps.state.ny.us/

page to file a complaint:
»www3.dps.state.ny.us/ocs/itgate.···OpenForm

FCC page to file a complaint:

»esupport.fcc.gov/complaints.htm

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 19 Oct 2011 18:09:46 EDT

bluepoint posted :

said by borv:

FYI,

In hopes of relieving some grief others must be experiencing with TWC, I wanted to post this information.

I have contacted the NYS Dept of Public service, as well as the FCC.

If enough people complain and are persistent, maybe they won't treat us like fools and provide satisfactory service.

GL.

Thanks for the info borv!!! Won't you mind posting the links to NYS Dept. of Public Services and FCC's? It will be handy for subs that needs it. Thanks.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 19 Oct 2011 14:34:00 EDT

borv posted : FYI,

In hopes of relieving some grief others must be experiencing with TWC, I wanted to post this information.

I have contacted the NYS Dept of Public service, as well as the FCC.

I filled out forms on the websites of both organizations on the weekend, and by Monday afternoon, senior staff at TWC gave me a call.

Document everything, take notes of when technicians visit, and of all the work that they do, their names, etc.

I also got a voicemail from some dept with TWC that deals with govt agencies and they mentioned they fixed something.

I don't know what they fixed, however, I will be following up with TWC to demand that they tell me what they fixed, and if the problem took less than 1 business day to fix after I contacted the NYS Dept of Public Service and the FCC, I'm sure it could have been fixed that quickly in the past, instead of them using stall tactics.

I should also add that I'm requesting to find out what the problem was, and also sending them an invoice for the time off work I took as well as a refund for all the services I have that rely on an internet connection.

If enough people complain and are persistent, maybe they won't treat us like fools and provide satisfactory service.

GL.

Re: [TWC] NYC - Slow Speeds, Part 2

Sat, 15 Oct 2011 12:14:09 EDT

borv posted : Besides the slow speeds, has anyone seen issues where the modem disconnects and they have to reboot the modem to get connected again?

See here:
»[TWC] strange disconnect issue twcnyc - larger transfers

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 14 Oct 2011 16:50:57 EDT

kilrathi posted : Some of my routing is altered today which is possibly result of whatever work was done, not sure. I will be monitoring my connection over this weekend especially at evening times to see if I still get packet loss combined with drastic loss of speed. However, at this time since the technician visit and some of the mainteance that was done on the network I been happy with what I see.

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 14 Oct 2011 04:36:10 EDT

NiteSn0w posted : Everyone fed up with this shit give the NOC a nice call 877-777-2263

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 14 Oct 2011 01:09:52 EDT

kilrathi posted : »help.rr.com/HMSLogic/network_status.aspx

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 13 Oct 2011 13:38:04 EDT

anon posted :

said by kilrathi:

One mainteance that was done last night and similar ones are still due for next 2 nights:

Yellow 10/13/2011 12:00:33 AM 10/13/2011 4:58:00 AM NEW YORK CITY:JAMAICA, NY
Yellow 10/12/2011 9:00:00 AM 10/12/2011 10:55:00 AM HUB A
Yellow 10/13/2011 9:00:00 AM 10/13/2011 10:55:00 AM HUB A
Yellow 10/13/2011 1:00:00 AM 10/13/2011 4:55:00 AM HUBS E, F, G AND J
Yellow 10/13/2011 2:00:00 AM 10/13/2011 2:05:00 AM NEW YORK CITY MARKET

Can I ask where you are getting this information? I can't find anywhere on the TWC website that lists outages / issues / maintenance being performed.

Thanks.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 12 Oct 2011 23:00:29 EDT

kilrathi posted : Things are mostly fine between 9 and 11pm EST tonight which is definitely good to see... however I will not judge this yet.

One mainteance that was done last night and similar ones are still due for next 2 nights:

Yellow 10/13/2011 12:00:33 AM 10/13/2011 4:58:00 AM NEW YORK CITY:JAMAICA, NY
Yellow 10/12/2011 9:00:00 AM 10/12/2011 10:55:00 AM HUB A
Yellow 10/13/2011 9:00:00 AM 10/13/2011 10:55:00 AM HUB A
Yellow 10/13/2011 1:00:00 AM 10/13/2011 4:55:00 AM HUBS E, F, G AND J
Yellow 10/13/2011 2:00:00 AM 10/13/2011 2:05:00 AM NEW YORK CITY MARKET

If things are fine through weekend and after some of that is complete then I hope things will be good and stay good.

I did notice weird latencies jump tonight but speeds and packet loss backed off compared to previous night.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 12 Oct 2011 20:13:17 EDT

kilrathi posted : 8pm and speeds start to flicker down, some small packet loss starts to occur, and it seems to originate again at

ae6-nyquny91-rtr001.nyc.rr.com (24.29.148.253)
and
ae6-nyquny91-rtr002.nyc.rr.com [24.29.148.254]

I had entire wire off the pole node/tap replaced along with new modem provisioned. This confirms this bandwith issue along with packet loss originates on time warner ny rr network itself, and its most visible during peak usage time. I know that on network mainteance page there is some scheduled mainteance around queens and other things, I really hope that some of that has to do with this problem.

I will report later whether the problem gets worse around 10 etc...

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 12 Oct 2011 13:02:23 EDT

kilrathi posted : So far while there is no packet loss my speeds are actually down after whatever maintence was down last night.... Normally I would hit 50Mbps to NYC during day, now I hit max of about 35...

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 12 Oct 2011 11:44:08 EDT

kilrathi posted : Tech was at my place today, he ran entire new cable from pole/node/tap to my house for wideband. He said that the old installation on the node/tap on the pole was hooked into where some water got in cause someone left a hole open or whatever and he ran new cable to another node/tap on the other side of the street.

I did notice my Signal Levels much better than before but I will know for sure whether this was in fact cause of my problem when evening peak hits or or through few days. I hope that was it.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 12 Oct 2011 04:03:22 EDT

kilrathi posted : Today which is also night before tech visits me there was some work being done on the tw ny network, my traces would die after few hops and all ny rr hops after 2nd were different before it died. I thought maybe I will get new routing, but after 2 hours now its back to same routing. It looks clean connection at the moment but then again its 4 am EST. So not sure if they actually did some work/fixing or what. Will know more today.

Here is example of when some kind of mainteance was being done between 2 and 4 am:

Tracing route to tf2valvemaps.sourceop.com [67.228.59.145]
over a maximum of 30 hops:

1 7 ms 7 ms 9 ms 10.70.64.1
2 7 ms 6 ms 10 ms gig-3-1-nycmnyo-rtr2.nyc.rr.com [24.29.113.149]
3 13 ms 11 ms 11 ms pos-15-0-1-nycmnya-rtr2.nyc.rr.com [24.29.149.26]
4 10 ms 11 ms 11 ms 24-29-148-250.nyc.rr.com [24.29.148.250]
5 9 ms 9 ms 9 ms 107.14.19.24
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out

And here is back to same routing and how it looks at the moment:

Tracing route to tf2valvemaps.sourceop.com [67.228.59.145]
over a maximum of 30 hops:

1 6 ms 7 ms 5 ms 10.70.64.1
2 7 ms 7 ms 7 ms gig-3-0-3-nycmnyo-rtr1.nyc.rr.com [24.29.113.137]
3 15 ms 11 ms 11 ms tenge-0-6-0-4-nyquny91-rtr001.nyc.rr.com [24.29.101.14]
4 11 ms 11 ms 12 ms ae6-nyquny91-rtr002.nyc.rr.com [24.29.148.254]
5 8 ms 7 ms 7 ms 107.14.19.22
6 9 ms 9 ms 9 ms ae-0-0.pr0.nyc20.tbone.rr.com [66.109.6.157]
7 9 ms 7 ms 7 ms 66.109.11.126
8 * 40 ms 33 ms ae1.bbr01.eq01.chi01.networklayer.com [173.192.18.132]
9 53 ms 48 ms 48 ms po3.bbr01.eq01.dal01.networklayer.com [173.192.18.136]
10 48 ms 47 ms 48 ms ae0.dar01.sr01.dal01.networklayer.com [173.192.18.253]
11 50 ms 49 ms 51 ms po2.fcr05.sr06.dal01.networklayer.com [66.228.118.223]
12 49 ms 49 ms 47 ms tf2valvemaps.sourceop.com [67.228.59.145]

We shall see what the results are.

ON their network page there are few scheduled work notes for this and next few nigths"

Yellow 10/12/2011 1:00:00 AM 10/12/2011 4:55:00 AM HUBS C AND D
Yellow 10/13/2011 1:00:00 AM 10/13/2011 4:55:00 AM HUBS E, F, G AND J
Yellow 10/13/2011 12:00:33 AM 10/13/2011 4:58:00 AM NEW YORK CITY:JAMAICA, NY
Yellow 10/12/2011 9:00:00 AM 10/12/2011 10:55:00 AM HUB A
Yellow 10/13/2011 9:00:00 AM 10/13/2011 10:55:00 AM HUB A

I hope any of this will matter for me.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 11 Oct 2011 22:51:55 EDT

piyokos8 posted : time warner is total shit, i get 1-2Mbit/s every night when im paying for 15 (upper east side manhattan). tech was supposed to show up today to check, did not call or show! called again and they said the tech called at 445 to confirm and i didnt pick up which is TOTAL BULLSHIT, their ghetto ass technicians obviously did not want to spend the time. if they dont show for the next appointment (over a week from now) im gonna call again and make a huge scene.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 11 Oct 2011 12:24:24 EDT

RobNyc posted : The past 2 1/2 weeks my modem has been rebooting on its own and my speeds have decreased big time, I can actually feel it. My speed test use to be 20-25mbps down 768kbps and now its like 3-10mbps down but upload never been a problem.

When are we suppose to get a bump already

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 11 Oct 2011 09:23:02 EDT

Dareius posted :

said by kilrathi:

between 10 and 11 pm it became really horrible, I have speeds of about 10Mbps at the highest and often crawls down to 0 even though I am on 50/5 wideband.

I have called level 3 local tech tonight and he did say that modem shows 14% packets lost on its end so there is something going on. Tech coming wed is my only hope.

This is what I had to do to have the problem finally resolved. Just keep calling them and have them log into your modem. It is good that they finally saw something on their end.

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 10 Oct 2011 22:54:50 EDT

kilrathi posted : between 10 and 11 pm it became really horrible, I have speeds of about 10Mbps at the highest and often crawls down to 0 even though I am on 50/5 wideband.

I have called level 3 local tech tonight and he did say that modem shows 14% packets lost on its end so there is something going on. Tech coming wed is my only hope.

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 10 Oct 2011 21:32:32 EDT

kilrathi posted : 9pm EST again and there are problems, speeds will be fine one moment then crash down to nearly 0 another moment, back and forth, the worst part of this is the packet loss. Again confirmed today its not signal problem at my end. I will replace modem on wed to cover that basis as well. However since the problem occurs at peak usage times mostly and signals appear fine on my end this looks more and more like an issue on the tw rr ny network. $100 for 50/5 wideband and I cannot play online games at 9pm due to packet loss and things basically freezing during play as result.

1 9 ms 7 ms 8 ms 10.70.64.1
2 7 ms 7 ms 7 ms gig-3-0-3-nycmnyo-rtr1.nyc.rr.com [24.29.113.137]
3 119 ms 123 ms * tenge-0-6-0-4-nyquny91-rtr001.nyc.rr.com [24.29.101.14]
4 * 216 ms * ae6-nyquny91-rtr002.nyc.rr.com [24.29.148.254]
5 7 ms 8 ms 13 ms 107.14.19.22
6 8 ms 9 ms 8 ms ae-0-0.pr0.nyc20.tbone.rr.com [66.109.6.157]
7 45 ms 8 ms 7 ms 66.109.11.126
8 34 ms 45 ms 32 ms ae1.bbr01.eq01.chi01.networklayer.com [173.192.18.132]
9 49 ms 47 ms 49 ms po3.bbr01.eq01.dal01.networklayer.com [173.192.18.136]
10 49 ms 49 ms 49 ms ae0.dar01.sr01.dal01.networklayer.com [173.192.18.253]
11 50 ms 50 ms * po2.fcr05.sr06.dal01.networklayer.com [66.228.118.223]
12 48 ms 49 ms 48 ms tf2valvemaps.sourceop.com [67.228.59.145]

Thats just random traceroute, now latencies are fine for most part whenever I ping something and I actually receive ping back, hhowever in the evening there is something going on at hops 3 and 4 and thats where I believe some of the packet loss occurs as well.

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 10 Oct 2011 01:43:02 EDT

kilrathi posted : 1-2 AM and things got even worse, sometimes entire downstream freezes, however signal levels are fine and modem does not show error rate(according to level 3 tech). ON traces those hops I listed post earlier have complete time out and sometimes entire trace just dies there. Not sure if something is being worked on or whether something locally here is dying or maybe even modem is crappin out but this is just really annoying.

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 09 Oct 2011 20:58:58 EDT

kilrathi posted : Right now at 9pm EST situation is horrible, on my wideband I have speeds that constantly vary between 0 and 50Mbps its up and down along with packet loss. Sometimes things just freeze during downloading.

After more tracing back and forth I have narrowed down 2 routers on the tw network that seems to be causing the problem during peak time:

ae6-nyquny91-rtr001.nyc.rr.com (24.29.148.253)
and
ae6-nyquny91-rtr002.nyc.rr.com [24.29.148.254]

Update regarding rtr001 hop

»/pingtest/c97b···/2829908

Re: [TWC] NYC - Slow Speeds, Part 2

Sun, 09 Oct 2011 18:57:19 EDT

kilrathi posted : Well problems are back after about 5 months of no issues. This time its incoming packet loss and speeds that simply come to a halt during peak times. I could deal with speed itself dropping but when u also have packet loss it makes it bad to play video games.

I have 50/5 Wideband with sb 6850 modem in queens. For past week I noticed weird things occur in games I play so I decided to monitor speeds and packet loss. Sure enough things are getting worse. Currently at 7pm EST speeds flactuate between 50Mbps and 10Kbps. Basically it could be going fast then bam nearly complete crawl, along with it there is incoming packet loss.

Its hard to determine whats up but possibly hardware or some other issue at TW end as maybe they overloaded some node.

After combining some traces along when the slowdowns and packet loss occur it looks like usually the problem occurs at hops such as: ae6-nyquny91-rtr002.nyc.rr.com [24.29.148.254]

Based on RR page they will be doing some work this week in queens, jamaica, I hope this will be related to the issue because paying $100 for their top tier internet package and getting this crap is not acceptable.

Re: [TWC] NYC - Slow Speeds, Part 2

Tue, 06 Sep 2011 00:33:24 EDT

jmart123 posted : My connection modem has been rebooting every hour on its own every since the hurricane. I ordered the SB6120, hoping that will fix my problem. Im so dam pissed right now.

Re: [TWC] NYC - Slow Speeds, Part 2

Fri, 29 Jul 2011 12:22:27 EDT

Stacy posted : My connection is so slow today I couldn't even complete the speed test. I'll try rebooting the modem to see if that helps but... agreed. This is not what I'm paying for either.

Re: [TWC] NYC - Slow Speeds, Part 2

Thu, 28 Jul 2011 20:40:25 EDT

pilozm posted : it was soooo slow yesterday that i had to call TWC support.
They made me do the usual reboots and remove my router from the equation. Still very slow (2 Mbps).
The guy said I could schedule a tech visit. Or I could replace the cable modem and splitter.
I just replaced the cable modem. My connection is now running at 11.3Mbps. Better, but not what I paid for. I;m going to replace the splitter tomorrow and see if that make a difference.
In the end, I believe this is due to the RR network, because I get acceptable number in the AM. Low speeds mostly happen after 6pm.

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 27 Jul 2011 15:40:16 EDT

Stacy posted : Could it possibly be any slower?

[att=1]

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 25 Jul 2011 14:03:36 EDT

loadii posted : Most of the time my wideband is using Upstream Modulation [5] 16QAM and the upload speed is maxed out at 3.8 MBPS. Occassionally it have multiple modulations and it can upload at more than 5 MBPS. Anyone know why?

Re: [TWC] NYC - Slow Speeds, Part 2

Wed, 20 Jul 2011 11:44:36 EDT

kilrathi posted : I did get the 1 month refund because I was assigned customer relations person and she was in touch with tech team that told her there was issue in my area that took few weeks to fix. I did not have to ask for it I was given 1 month refund that I saw on my bill.

Also today there was something weird that occured, my modem started to cycle getting to upstream light then recycle and sometimes get to internet light, it was like this for 30 minutes, local tech I called level 3 told me he had no clue whats up. Internet is back but I wonder what was that all about.

Re: [TWC] NYC - Slow Speeds, Part 2

Mon, 18 Jul 2011 19:49:04 EDT

Aoshi posted : I've been noticing the same thing where my upstream is maxxed out @ 3.8. It'll occasionally go to 5 when I reboot the modem.

I've also been having slowness issues again since yesterday...ugh!