agentk9
@rr.com
| reply to dbmaven
Re: [TWC] NYC - Slow Speeds, Part 2
Confirmed for Brooklyn as well.
The speedtest to RR's server seems to give normal speed, so this should be a problem with their internet connectivity pure and simple.
--- www.l.google.com ping statistics ---
23 packets transmitted, 23 received, 0% packet loss, time 22056ms
rtt min/avg/max/mdev = 329.919/365.273/391.902/15.655 ms
--- www.yahoo-ht3.akadns.net ping statistics ---
38 packets transmitted, 37 received, 2% packet loss, time 37083ms
rtt min/avg/max/mdev = 285.949/326.055/365.286/20.229 ms
traceroute www.google.com
traceroute: Warning: www.google.com has multiple addresses; using 64.233.169.104
traceroute to www.l.google.com (64.233.169.104), 30 hops max, 52 byte packets
...
3 gig-5-1-nycmnys-rtr1.nyc.rr.com (24.29.100.45) 6.022 ms 7.775 ms 8.049 ms
4 pos-1-0-nycmnyl-rtr2.nyc.rr.com (24.29.100.13) 19.648 ms 6.732 ms 7.187 ms
5 tenge12-1-0-nycmnya-rtr1.nyc.rr.com (24.29.97.42) 5.993 ms 7.938 ms 7.215 ms
6 tenge-0-3-0-nwrknjmd-rtr.nyc.rr.com (24.29.97.6) 360.551 ms 368.020 ms 383.126 ms
7 ae-4-0.cr0.nyc30.tbone.rr.com (66.109.6.78) 357.343 ms 364.899 ms 349.613 ms
8 ae-4-0.cr0.dca20.tbone.rr.com (66.109.6.28) 373.407 ms 356.848 ms 374.009 ms
I've been seeing this problem for a few days. I called them thinking it should be easy getting a status on it and hopefully hearing that it is being fixed, but of course the new layers of "support" they put on means that I need to spend at least 30 minutes on the phone before getting anyone who knows what ping is. It is hard work even telling them they have a problem. |
|
dreamer
@mindspring.com
| looks like they fixed whatever was wrong in my apt building, I was getting horrible speeds for a year. I will still be switching to FIOS when its available because RR waited for Verizon to light a fire under there ass to fix things around here.
Been having these speeds for a couple of days, never had this before.
 |
|
former tech
@rr.com | problem still exists.
called level 3 again tonight after emailing all my tracerts yesterday.
tech said this was submitted to "G-NOC"yesterday. 24-48 hours Ill get a call. |
|
Liet
join:2001-03-27
Elmhurst, NY
| A supervisor of Tier 3 tech support responded to one of my emails to let me know that since this is clearly a problem with TWC's network, the problem has been escalated to their Network group.
Whether or not they get someone over to that Newark node to install some new servers is the real question...
I'm sick of 600+ pings every night at primetime. |
|
