1 edit | reply to Lanik
Re: Interruption in Internet Service with "Express ISP Change" I placed the order with DSLX on 9/11. My Verizon uses DHCP, and since my understanding is that DSLX also uses DHCP, I wouldn't need to make any changes to my modem/router configuration, so I planned to use my Verizon DSL until it automatically switched over to DSLX. But on 9/17 I lost my internet connection - the router now shows I have an IP address in the format of 10.X.X.X. Given that DSLX advertises an express changeover with little interruption in service, the timing of the lost connection 6 days after signing up with DSLX, the forecast activation date of 9/24, and my info from a fellow subscriber that there is a known issue with the lines at the CO in town - I figured that the loss in service was due to a glitch in the changeover process. Sure, it is quite possible that DSLX hadn't gotten to my order yet, and the Verizon DSL had stopped working independently of the DSLX order, but I figured that was highly unlikely - and that calling Verizon tech support would complicate the changeover process. |
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1 edit | Well, today is 9/24, the promised activation date, and I now have internet service! The only thing I don't know is whether it's the old Verizon or the new DSLX. My IP address is 71.105.XXX.XXX, is there any way to tell from that? |
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 Zak_D_HPremium,VIP
join:2007-01-04
Salt Lake City, UT
kudos:4
2 edits | You should be able to check the IP here.
»centralops.net/asp/co/NsLookup.vbs.asp
alternatively
»whatismyipaddress.com/ (there is a link to look up the IP and it gives more info about the provider)
Last edit: You can also send me your account info and I can pull it up and see if you are connecting through us. |
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| I checked earlier today and it was a Verizon IP address. I lost the Verizon connection again late this afternoon, there must be something going on? |
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Zak_D_HPremium,VIP
join:2007-01-04
Salt Lake City, UT
kudos:4 | Hello,
Can you send me your account info in a PM/IM so I can take a look at the account settings? If you were finally moved over from VZ network to DSLE network and you were PPPoE and are now DHCP you may need to change settings in your modem or router. |
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| VZ in Southern California is DHCP, so I wouldn't have to change modem/router settings, right? Anyway, I'll send account info via PM. |
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Zak_D_HPremium,VIP
join:2007-01-04
Salt Lake City, UT
kudos:4 | Hi Biking_brian
I had to wave a magic wand and sprinkle some pixy dust but you should be up and running on the DSLEXTREME network now. Let me know if you are having any trouble. |
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| I am now up and running and connected via DSLX, thanks for seeing this through! |
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