[Connectivity] Dropping connection in Comcast HSI http://www.dslreports.com/forum/r21154111 en Wed, 09 Dec 2009 02:21:16 EDT Wed, 09 Dec 2009 02:21:16 EDT Re: [Connectivity] Dropping connection http://www.dslreports.com/forum/remark,21155583 sortofageek : As requested by the link at the top of the forum on How To Get Help ---> »Comcast High Speed Internet FAQ »How To Get Help!

Please post the following information:

1) Your location: City and State.

2) A description of the problem.

3) Is the issue intermittent, constant or does it occur at a specific time of day?

4) Your modem make, model & firmware version. How to find firmware version: Access modem

5) Describe any home networking if applicable. (i.e. routers, hubs, adapters, etc.)

6) List any firewall and/or anti-virus software you have installed. Include what version you have.



If you have an issue with an intermittent connection or no connection:

• What indicator lights does the modem have and the current status of each. (i.e. constant or blinking)

• Post modem's signal levels: Signal Levels

• Post modem's log entries: Log Entries

• Give a description of the cable & splitters configuration in your home leading to the modem.
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Join Team Helix * I am praying for these friends .]]> http://www.dslreports.com/forum/remark,21155583 Tue, 23 Sep 2008 14:18:15 EDT [Connectivity] Dropping connection http://www.dslreports.com/forum/remark,21154111 mldennisbr : Split from this topic ---> »Firmware change for Linksys BEFCMU10 v4

said by Johkal See Profile :

I see the post about the firmware change, but the thread is about connection issues. There isn't enough evidence to support that this change is causing issues; thus, I conclude there is no correlation between the change and connection issues.
I am having the same connection dropping issues. I have to power cycle the modem 1-3 times per day. Should I call CC, put the complaints in a different post or what/? --M]]> http://www.dslreports.com/forum/remark,21154111 Tue, 23 Sep 2008 09:20:44 EDT