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loadmaster
join:2001-01-10
San Jose, CA
| Sudden slow speeds. Need Assistance I have Covad DSL through Earthlink. I would like someone from Covad to checkout my connection to see if there is any line issues that have cropped up over the last 2 weeks. My line speed has dropped from 2.500mps to 1.500mps and 950mps (DSLReports speed tests).This line has worked for over 8 years with almost no problems. I'd contact Earthlink but they are useless for troubleshooting.
thanks, | |
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LBDSL
Lightning Bolt
VIP
join:2002-01-07
Auburn Hills, MI
| Re: Sudden slow speeds. Need Assistance Although I can't look at your line, (You may want to post in the Covad direct forum) I do have a question.
said by loadmaster  :I'd contact Earthlink but they are useless for troubleshooting. I've seen this type of comment here before, and I don't understand why a user, such as yourself, would keep, and pay for an ISP, when by your own quote, they are useless for support issues.
I'm just trying to understand the consumers thought process on this, as to me, an ISP owner, it makes no sense.
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Lightning Bolt Technologies | |
| | Ernest House
Premium
join:2008-08-17
Boca Raton, FL
 ·AT&T DSL Service
| Re: Sudden slow speeds. Need Assistance Having been thru it, I'd liken it to the battered wife syndrome.
The service works long enough for a trouble ticket to expire and then it goes flakey and you have to start all over again.
Or, it comes back before you get thru to level 3 and all they do is keep asking is it working now yournamehere. What lights are on your modem younamehere. do you have a TV within 3' of the modem yournamehere. Is there anything else I can help you with yournamehere.
Or, you get through to level 3 and their computers are down.
Or, it goes down the next day, you get to L3 but the service is back up and they can't access their logs from the day before.
When you finally nail all the conditions and the engineer is on the phone, they put you on hold, change your service to 6MB when your line can only support 3MB, get back on and say they found the problem and reset it to 3mb.
Rinse and repeat.
All those happened to me.
The other part of it is EL used to be good. Then they outsourced everything. Back in the day, dial-up was what everyone used and it was a day when email addresses were only with your ISP. When you've had an email address with an ISP for 9 years as your login and contact email to a bazillion websites, it's a daunting task to switch.
Basically, for those who've been with EL since circa 1999, you can't understand them in terms of the way things are today where there's plenty of ways to shield your dependency on ISP. In other cases there's little to no competition thus no choice. FYI | |
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loadmaster
join:2001-01-10
San Jose, CA | Re: Sudden slow speeds. Need Assistance 192.168.1.10 | |
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Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:
| Re: Sudden slow speeds. Need Assistance Did you also fill in the Subnet Mask plus the Default Gateway values and what did you use?
The ZyXEL P645M-11 uses a crossover cable which is supplied in the EL Modem box.
If you used an XP or Vista PC did you disable the built in Firewall to allow Telnet to work?
If your Motherboard has a Nforce chipset, did you disable its Firewall to open up Telnet access?
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What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? | |
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loadmaster
join:2001-01-10
San Jose, CA
| Re: Sudden slow speeds. Need Assistance I used the cross over cable. I ran the Windows hyper terminal software and entered the address 192.168.1.1, but was not asked for the subnet mask or gateway. I did not disable the Tiny firewall software. I got Earthlink to open a trouble ticket with Covad. I hope that they can get to the bottom of this. Thanks for your assistance. | |
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